The facility was fine. The people I talked to were fine but they were at some remote phone bank somewhere. The actual facility never, and I mean NEVER, answered the phone and I tried every hour of the day. To get a live chat online or a person on the phone, took 15 minutes, and then we would get disrupted and have to start all over. Very frustrating.

Professional management team and support staff. Great experience!!!

I have not problems or complaints with the storage unit. My issue lies with the truck rental. I originally reserved a 20 foot truck over a week in advance to be picked up in Albany, Ga on Saturday, 8/15. The reservation was to pick in Albany, and return the truck to the Uhaul located at 1580 N. Monroe Street where I had secured a storage unit. I received a call on Friday 8/14 that there were no 20 foot trucks anywhere in Albany. The lady put me on hold, came back on, and asked if I would take a 26 foot truck instead but I would have to go to another location. She said it would be for the same price and I asked twice if all the other contract conditions would apply -- meaning the truck was to be dropped off at the same Uhaul at 1580 N. Monroe Street. I was told yes both times. I accepted even though I did not need a larger vehicle. After loading the truck and unloading our furniture at the 1580 N. Monroe St. location, I proceeded to turn the truck in. However, I was then told I had to take it to the 5050 W. Tennessee St. location which was across town. When I asked about what the contract said, I was informed it would cost me a penalty to turn the truck in at 1580 N. Monroe St. and there was nothing they could do. Now, I want to be clear the young men working at 1580 N. Monroe St. could not have been more courteous and pleasant; however, I was forced to drive the truck across town. When I arrive at 5050 W. Tennessee St., I was then asked WHY I didn't just leave the truck at 1580 N. Monroe St. I explained to the man there what I was told and he said that was incorrect, that I did to need to bring the truck to another location. That was frustrating end to a long day. Again, I want to make it clear that EVERYONE I spoke with at UHaul were courteous, polite and tried to be helpful. However, I should not have had to (1) utilize a larger vehicle that I needed; and (2) go through the inconvenience of driving across town to turn in the vehicle. I will need to rent for 1 day another 20 foot truck in approximately 60 days to come back and load up our furniture. What I would ask from UHaul is that I receive some type of discount or price offset when I rent that second truck due to the circumstances described above.

My only criticism is having to get out of my car to access the gate to the storage unit other than that it was great.

Friendly, helpful staff. Very clean facility.

Very clean vehicle and storage unit. Staff was very friendly and professional! Will use again in the future.

They were so friendly and very helpful in getting me checked in. I was so pleased by the service I received from them. I was not happy with the place that I had rented it, which was in, Brookland, Ar.

Very professional and helpful 🙂

Thank you for keeping my belongings safe for 4 yrs.

Too expensive

Very friendly and helpful staff.

Thank you!

It was a pleasure!