Customer Reviews for U-Haul Moving & Storage at Lake Ella

3,048 comentarios

1580 N Monroe St   Tallahassee, FL 32303
(between Golden Corral and Sonic, across from Lake Ella)

(850) 222-1389

Ver mapa de la instalación

Horario de oficina

  • Lun.-Jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(850) 222-1389

1580 N Monroe St
Tallahassee, FL 32303
(between Golden Corral and Sonic, across from Lake Ella)

Servicios en esta ubicación:

Horario de oficina

  • Lun.-Jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

keith f  |  Overall Experience 
Clasificación:
1.0

I had a very disappointing experience with this U-Haul storage facility. The customer service and communication were poor. On multiple occasions, I arrived to find the elevator out of service, which was a major inconvenience since my unit is on the third floor. While I understand that maintenance issues happen, there was no communication to customers about the outage, and the staff offered no helpful information, guidance, or even an apology. I would not recommend this facility to others.

JAMESHA C  |  Overall Experience 
Clasificación:
2.0

The headlights didn't work on the truck - very hard to see while driving at night.

JASON H 
Clasificación:
5.0

I found the staff extremely welcoming, helpful, and understanding. I can't imagine them having done a better job! I would recommend this U-Haul location, and U-Haul, to others without hesitation.

JOSEPH H 
Clasificación:
5.0

The store manager provided me with exceptional service going above and beyond in every aspect of my visit. I was having a difficult day up to that point and her positivity turned it around for me.

MARK K  |  First Impressions 
Clasificación:
4.0

The location was fine. I got help from a representative inside, and she was courteous and helpful. Parking was easy, and the key return box was well-lit and easy to use. The online experience, though, was awful. I had to request and submit a "one time" code three times. Each one took almost ten minutes. When I went to return the truck (in a dark parking lot) I had to sit there waiting for the code which was very frustrating.

DAY H 
Clasificación:
5.0

This place is the best. I will choose them Everytime.Nothing bad to say.

HULDA C  |  Overall Experience 
Clasificación:
5.0

Nothing to do. This place is excellent.

HULDA C 
Clasificación:
3.0

Was told they could un lock the unit my grandson had the he was out of I had to pay locksmith to come and unlock unit at 120 dollars

henry c  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LAKESHIA H 
Clasificación:
5.0

El cliente no dejó un comentario.

Laquan M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY E  |  First Impressions 
Clasificación:
2.0

The price was way to high. I got another unit that was climate control and bigger than the one I had and it was only 35.00 compared to 165.00. SMH ridiculous . I give it a 1 out of 5 because of the price , other than that it was great and would get a 5 out of 5.

SHELLY S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber K  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandre J  |  Overall Experience 
Clasificación:
5.0

Ninguno

WILLIAM V 
Clasificación:
4.0

El cliente no dejó un comentario.

ARIEL B  |  First Impressions 
Clasificación:
2.0

I rented from you guys twice and every Saturday when went there to return and pick at 7am your workers showed up twenty minutes late each time with no apologie.

TYRONE R 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN B  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

henry c  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

HENRY C 
Clasificación:
5.0

El cliente no dejó un comentario.

DELANEY M 
Clasificación:
5.0

El cliente no dejó un comentario.

MARKISE J 
Clasificación:
2.0

I don’t think anyone there cares.

KEVIN L 
Clasificación:
5.0

Everything was good. Quick and easy rental.

GAIL S 
Clasificación:
5.0

El cliente no dejó un comentario.

APRIL W 
Clasificación:
4.0

El cliente no dejó un comentario.

JANICE J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE K 
Clasificación:
5.0

It was a great experiences with u-haul storage’s Thank you

DANNY V  |  Overall Experience 
Clasificación:
5.0

Nothing everything was taking care of very well

BENSON D 
Clasificación:
5.0

Gracias

MICHAEL R 
Clasificación:
5.0

All representatives were kind, knowledgeable, and professional. They were patient with me and took the time to answer a thousand of my questions. This was truly a positive experience.

ANN L  |  Overall Experience 
Clasificación:
5.0

The young lady that assisted me was so delightful and nice and explained everything thoroughly and make sure I was ok before leaving thank you again for my smooth Sunday

JARKEZZIA H 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W  |  Online Move In 
Clasificación:
5.0

I am not sure there is anything you can do to improve for the next customer. My main observation about anything that was slightly annoying is that the location is a bit tight to maneuver. The employee was helpful and the transaction was efficient so no complaints there.

ROSEMARIE Z 
Clasificación:
5.0

El cliente no dejó un comentario.

Norris B 
Clasificación:
5.0

El cliente no dejó un comentario.

SIERRA L 
Clasificación:
5.0

El cliente no dejó un comentario.

QEAHANA B 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany P  |  Overall Experience 
Clasificación:
5.0

Thanks you

MICHAEL R 
Clasificación:
5.0

El cliente no dejó un comentario.

barbra f 
Clasificación:
5.0

Keep doing what your doing great customer service every time I come here…This is the only U-Haul location I use

VICTORIA W 
Clasificación:
1.0

All the staff was rude , personalities.. dry. lol they don't know how to run businesses properly. This was literally the worst experience we've had with U-Haul

TRAVIUS H 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBY B 
Clasificación:
4.0

What ever any customer use the equipment they to be responsible for cleaning behind themselves and put the gas back into the trucks when they use them

dante g 
Clasificación:
4.0

The staff was always friendly and helpful. This was a difficult move for me. But everything about this storage experience was pleasant.

Wakeelah F  |  Overall Experience 
Clasificación:
2.0

First stop trying to rip me off. Secondly get better equipment. How did you try ripping I paid my full amount on Wed.Sep.27 now on I am be asked to pay full amount twice. Then I paid in cash and you took money off my account without my authorization that is stealing.

BRADLY L 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY K 
Clasificación:
5.0

Place requested rental equipment in the truck and secure it.

NORRIE C 
Clasificación:
5.0

Don't need improvement they're excellent I had major problems going on they understood they gave me the extra days I was late they were not mean or nasty to me they're a wonderful place and I will always use them great people

LAMECA C 
Clasificación:
4.0

El cliente no dejó un comentario.

LATESHA T 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY M 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia R  |  Overall Experience 
Clasificación:
4.0

Very quick service. Would have liked more information like where to find the gas tank, tips on driving the van. I felt it was a bit intimidating and think it may have been easier to drive the truck.

RICHARD J 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES B 
Clasificación:
5.0

All good!!

FINCHER S 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosehelena M 
Clasificación:
1.0

Make sure the gas is full in all of your vehicles before renting them out

JUSTIN S 
Clasificación:
3.0

The truck had a bad smell

SHIRISSA B 
Clasificación:
5.0

El cliente no dejó un comentario.

EARL D 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentin B  |  Online Move In 
Clasificación:
5.0

This is the 2nd time we have used your facility for temporary storage for our FSU students home on summer break! Your office staff has been pleasant and knowledgeable! Always super friendly and easy to work with! Thank you for making the move super easy! Michelle Martin

Michelle G  |  Overall Experience 
Clasificación:
5.0

the manager was very helpful in getting me set up with the equipment that I needed.

Kenneth S 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel N  |  Overall Experience 
Clasificación:
5.0

Staff were very helpful and van was well kept. ¡Gracias!

Kaitlyn H 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN I  |  Overall Experience 
Clasificación:
5.0

Uhaul came to our rescue after the May 10th tornado. We were desperate and financially strapped overnight and UHaul offered a months free storage. I honestly didn't believe it until I was moving things in! It was a game changer and offered an enormous relief. Thank you so much!

ANNA M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John W  |  Overall Experience 
Clasificación:
4.0

The high cost of rental is the main draw back.

Thomas D  |  Overall Experience 
Clasificación:
5.0

It was a pretty easy and fast process. Will definitely use you guys again.

LAMONT R 
Clasificación:
5.0

It was a very smooth process from top to bottom in all aspects. The staff were welcoming and informative, the unit was clean and ready for move-in and the facility itself was clean and presentable which of course, gave me confidence and comfort in storing my belongings there. The location is right off of a Main Street and next to a restaurant if you'd like to eat after working up an appetite. Highly recommend this location as a first choice or even a last resort.

Darien B  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

John W  |  Online Move In 
Clasificación:
5.0

The staff at this location provided great customer service.

Undra B  |  Overall Experience 
Clasificación:
3.0

Was not pleased with all the personal cars parker On the corner of each building made it impossible to turn a 26' truck on to the roadways between the buildings. A facility this small should never allow all these cars .

John J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER R 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne P 
Clasificación:
5.0

Truck was in poor shape. Headlight was out. Ran rough. I was told truck would have 1/2 tank of gas and to return the same way. It only had 1/4 tank. I returned with 1/2 tank to avoid a problem.

Gus S 
Clasificación:
4.0

El cliente no dejó un comentario.

LEA A 
Clasificación:
5.0

El cliente no dejó un comentario.

Shavon W 
Clasificación:
5.0

The staff scheduled that day were amazing - so nice and incredibly helpful!

Zachary S  |  Online Move In 
Clasificación:
5.0

More instructions on returning the vehicle. I followed the sign and no one came to help. Had to find an employee.

ASHLEY G 
Clasificación:
5.0

The customer service was excellent and professional. I was treated and met with the best care. Thank you for all of your help.

EXZABRION B 
Clasificación:
5.0

Shania was great easy to talk to and always smiling me and my three daughters was very glad how she made the process easier during hard time for my family she put a smile on my face great gob 10/10

Taylor A  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B 
Clasificación:
5.0

El cliente no dejó un comentario.

William G 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin F 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathi R 
Clasificación:
4.0

El cliente no dejó un comentario.

Judy W 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert L  |  Overall Experience 
Clasificación:
5.0

Great customer service and options were available.

Debra B 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim K  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan C 
Clasificación:
3.0

They charged me $17 for gas. I sent a pic of where the gas was when I picked it up. Drive 60 miles and put in $25 in gas... They put 4 more gallons in - BS! Next time I'll go back in and make him redo the contract with the correct gas level on it. You betcha - I'll just waste everyone's time - Over $17. . Geez

Karen L 
Clasificación:
5.0

El cliente no dejó un comentario.

DeEdgra W  |  Online Move In 
Clasificación:
5.0

Keep doing what you do. Manager Michael is very professional and personable. Love it!

Ava F 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya B  |  Overall Experience 
Clasificación:
3.0

In the location of my unit the Loomis trucks and staff took up all the parking area at the entrance making it very difficult to park or even make the circle out! Too many trucks stored in a small area.

Godon B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa B 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis K 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia M 
Clasificación:
4.0

El cliente no dejó un comentario.

JAROD B 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARA d  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth B 
Clasificación:
4.0

El cliente no dejó un comentario.

Maryellen M 
Clasificación:
1.0

Very high rates and excessive lien fees make it hard for a struggling person to manage.

kaedi r  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Faith W 
Clasificación:
5.0

The utility dolly and furniture pads that I had ordered were not in the truck, but the staff person quickly got them. Unfortunately she did not have 2 full sets of furniture pads that I had ordered, so she gave me what she had and refunded the cost of the one of the sets. So there were a couple of minor issues but they were fixed quickly and professionally.

Brian A 
Clasificación:
5.0

El cliente no dejó un comentario.

WELLINGTON D 
Clasificación:
5.0

I appreciate all the help they gave me. Thanks to the staff there for being so patient with me moving my fathers belongings and allowing me to retrieve my late mothers things. Thanks so much

Herneshia R  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Aishwarya S 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa B 
Clasificación:
5.0

El cliente no dejó un comentario.

Tybriana T  |  Overall Experience 
Clasificación:
5.0

Great customer service…Van was nice and clean

DeLisa S 
Clasificación:
5.0

Nothing to add at this time, everything was as expected.

Regina W 
Clasificación:
4.0

El cliente no dejó un comentario.

Cortina M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B 
Clasificación:
5.0

El cliente no dejó un comentario.

Regan J 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina E 
Clasificación:
4.0

I'm just glad I check the app the morni g of rental because they changed location of pick up ....then when I got there the option I chose to check in which was mobile pick.up was not available at this location for some reason, so really 2 strikes on this rental for me and options in survey are to viegh

Dale T 
Clasificación:
4.0

No issues with my rental...very smooth rental!

Darlene G 
Clasificación:
5.0

El cliente no dejó un comentario.

Raja K 
Clasificación:
5.0

El cliente no dejó un comentario.

KEARRA B 
Clasificación:
5.0

El cliente no dejó un comentario.

Sulayman J 
Clasificación:
5.0

Very helpful and courteous employee

Ruby S 
Clasificación:
5.0

It would be nice to streamline the return process.

Donna R 
Clasificación:
4.0

thank you

RAYMOND G 
Clasificación:
5.0

My experience was exceptional, and I don't think anything more could've been done.

Gregory H 
Clasificación:
1.0

They tricked my daughter into getting a different unit at a much higher price. Booked a unit a month in advance, had a reservation number and a quoted price per month. When my daughter got there on a designated day she was told that due to a system error all those units are sold out and they offered her a unit that is more expensive by $40 per month. Since she's a college student and leaving to our home stayed in couple days she had no choice. Very unprofessional considering that both her and I called in several times prior to checking in. no one ever mentioned that our unit is not available

ALEXANDRA B  |  First Impressions 
Clasificación:
5.0

Mike was very knowledgeable and provided excellent customer service.

Vontavia W 
Clasificación:
5.0

El cliente no dejó un comentario.

William m  |  First Impressions 
Clasificación:
4.0

The van I rented smelled like cigarettes and was a bit dirty on the inside but the employees are nice and helpful here. This is the only experience I've had with U-Haul in the past few years that didn't change my reservation in any way and that charged me the correct mileage so I will definitely use this location again in the future.

Dana T 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamika P  |  First Impressions 
Clasificación:
5.0

The U-Haul employee was very quick, organized, responsible and professional.

Gloria G 
Clasificación:
5.0

El cliente no dejó un comentario.

True H  |  First Impressions 
Clasificación:
4.0

No complaints.

Aisha S 
Clasificación:
5.0

El cliente no dejó un comentario.

Walking B 
Clasificación:
5.0

El cliente no dejó un comentario.

ANARIA J  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandre J  |  Online Move In 
Clasificación:
1.0

Don’t use this email address

Willie B 
Clasificación:
4.0

El cliente no dejó un comentario.

RUSSELL C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosetta J 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina M 
Clasificación:
5.0

I have used this family 3 times in last couple of years, staff was very professional and friendly, great experience.

Mark P 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly E 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly E  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Barry S 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty J 
Clasificación:
4.0

Keep up the good work.

Dennis D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James P 
Clasificación:
5.0

They was great

robert t  |  First Impressions 
Clasificación:
5.0

I was treated kindly and all concerns were addressed. The attendant was professional and instrumental in helping me with the U-Haul. The facility was clean. My overall experience is rated a 10.

BRENDA S 
Clasificación:
3.0

Nobody walked or did an inspection of the vehicle before giving me keys. Customer service in location was very poor. Had to call the hotline to get questions answered and time extended. Truck drove like crap, and I was given a quarter tank of gas but told to bring it back on half

Linwood L 
Clasificación:
5.0

El cliente no dejó un comentario.

Dewayne D 
Clasificación:
1.0

Mike and Shanika was great!

KIMBERLY B  |  Overall Experience 
Clasificación:
3.0

After several increases and checking rental prices I realized I had lower priced options available for the same size I was paying U-haul.

Ulonda B  |  Overall Experience 
Clasificación:
5.0

I would always rent a storage unit from uhaul because it is very much convenient

Bessie W  |  First Impressions 
Clasificación:
5.0

The front office staff members were very friendly and helpful, facilitating a smooth move-in experience. The storage units are clean and well-maintained. I feel very comfortable leaving my property in storage here.

beth S  |  First Impressions 
Clasificación:
5.0

The staff hear is amazing that

Oliva G  |  Overall Experience 
Clasificación:
5.0

Thanks for keeping our stuff safe and bug free all these years! I had 0 complaints and recommended your establishment to any friends that needed storage space. I'd still be a client, but we finally moved into a house that can fit all of our stuff! If I ever need storage space again i can guarantee we'll be back! ¡Gracias de nuevo!

benjamin s  |  Overall Experience 
Clasificación:
5.0

Staff was excellent

william m  |  Overall Experience 
Clasificación:
5.0

This was the best experience I have had at a storage facility. The location is always immaculate and is very secure. The bathrooms are even sparkling clean. If I ever need a storage space again, this is my place. ¡Gracias!

jeremy c  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecelia G  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shakalia F  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE L  |  Overall Experience 
Clasificación:
5.0

5 estrellas

Twanishia P  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

patrica b  |  Overall Experience 
Clasificación:
5.0

The staff was always ready to help.

JAMES H  |  Overall Experience 
Clasificación:
5.0

Really love this place, they also provide carts to move your things and also has elevators

Chanell O  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kelly h  |  Overall Experience 
Clasificación:
5.0

The perfect storage solution

dot h  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzannah S  |  Overall Experience 
Clasificación:
5.0

Mike was very nice and patient when I was having a problem getting the gate open. But everything worked out great in the end.

Jane W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Latesha G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa M  |  Overall Experience 
Clasificación:
3.0

Smelly alleys, dumpster always full. Units reasonably clean inside. Difficult parking and driving through premise. HVAC under-powered does not adequately control climate for facility. Could have used better lighting in some outside areas.

Jonathan N  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth M  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CORY H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan N  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

BAYARD S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Telesia W  |  Overall Experience 
Clasificación:
3.0

Gracias

jiared c  |  First Impressions 
Clasificación:
5.0

This is best experience I've ever had any U-haul location that I've gone to. The young lady, Shemicka that helped me on Friday was phenomenal and very professional. Saturday we had a storage size issue and the store manager there was very helpful and accommodating. For now on, I'll only go to the Lake Ella location as their customer service is awesome!

Marvin J  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack I  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronschelle L  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucy B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amenda D  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dayanara T  |  Overall Experience 
Clasificación:
4.0

I did not know about the gate clicker until I arrived at the facility - I did get one for the extra fee of $5 each month because I was not comfortable pulling up and getting out of my car to put the access code into the gate lock. If the key pad was further back from the gate it would have been different but it's so close you cannot do it from your car. Also when I opened my unit I saw a big black box of what I think is rat poison or a rat trap - is that standard with all units? Can I pick it up to move it? I was not aware about that and I do not know how to proceed when moving my personal items into. Finally, my building has no signage inside regarding which door goes to which part of the room #s and there is no signage inside the unit hallways directing toward the elevator and stairs. This would be much appreciated since all the hallways look so similar - it is easy to get lost! Otherwise move in was easy, the facility seems nice, and I am satisfying with my first impressions.

Leah S  |  Online Move In 
Clasificación:
5.0

This is the absolute easiest way to rent a facility. No contact it's all done through an app which is amazing.

Lisa H  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

Kyle B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

claressa w  |  Overall Experience 
Clasificación:
5.0

I really appreciated U-haul having a wine storage facility in Tallahassee. I now live in the Jacksonville/St Augustine area and encourage you to open a like facility there.

hank r  |  Overall Experience 
Clasificación:
4.0

I just didn’t like that we’re no climate control units available on first floor

Adriane D  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B  |  Online Move In 
Clasificación:
5.0

No damage to any item in storage..

Monica B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakristen G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria W  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CANDANCE L  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha D  |  Overall Experience 
Clasificación:
5.0

I never use anyone else! Uhaul is the best. Thank you

january h  |  Overall Experience 
Clasificación:
5.0

The staff were friendly and helpful. The bathrooms were also very clean

Katharine L  |  Overall Experience 
Clasificación:
4.0

I highly enjoyed this facility and my experience with the staff.

Johanna H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAQUANDRA K  |  Overall Experience 
Clasificación:
4.0

My only complaint is you contacted a relative instead of me to receive payment. I had to change banks and I had some fraudulent transactions charged to my account. You contacted and wrote to letters to my family members instead of me.

Anna W  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Curtis R  |  Overall Experience 
Clasificación:
5.0

Very accommodating and friendly.

Michael H  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda G  |  Overall Experience 
Clasificación:
4.0

On multiple different occasions, the elevator wasn't operational. Also on one occasion the gate exit box said it was tampered with and wouldn't open the gate. Other than those, everything was good.

Stratton T  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea M  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

trish h  |  Overall Experience 
Clasificación:
2.0

I understand that you have a policy but for the past 4 months I have been hospitalized and in rehab. I had no knowledge my bill wasn't being paid and asked for a couple days to get money from a relative. The next communication I received was my unit was being auctioned at 10. Thank you for selling off the last memories I have from my deceased parents

Renise T  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shelia p  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jon W  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rosaline W  |  Online Move In 
Clasificación:
4.0

I did not realize that the same size unit could be rental for less just several miles away. My 5 x10 unit rents for approximately $134 plus Insurance and taxes per month in Tallahassee, FL. On West Tennessee Street in Tallahassee, FL the same size unit (5 x 10) at U-Haul rents for approximately $99.00 per month plus Insurance and taxes. I per to pay the $99.00 per month. The location does not matter to me. I don't go in & out of the unit frequently at all. I would like to pay the $99.00 per month. This is my disappointment.

Ronnie D  |  First Impressions 
Clasificación:
5.0

Had a unit for over 6 years, only stepped foot in it twice, first to move in and second to move out, never once worried about break-ins, weather damage, infestation, etc. because the place is so well maintained and secured.

James D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra F  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

christopher l  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ZINNAH H  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

peter n  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shannon s  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Trevon S  |  Overall Experience