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keith f | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Lake Ella
Testimonials From Recent Customers
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I had a very disappointing experience with this U-Haul storage facility. The customer service and communication were poor. On multiple occasions, I arrived to find the elevator out of service, which was a major inconvenience since my unit is on the third floor. While I understand that maintenance issues happen, there was no communication to customers about the outage, and the staff offered no helpful information, guidance, or even an apology. I would not recommend this facility to others.
JAMESHA C | Overall ExperienceThe headlights didn't work on the truck - very hard to see while driving at night.
JASON HI found the staff extremely welcoming, helpful, and understanding. I can't imagine them having done a better job! I would recommend this U-Haul location, and U-Haul, to others without hesitation.
JOSEPH HThe store manager provided me with exceptional service going above and beyond in every aspect of my visit. I was having a difficult day up to that point and her positivity turned it around for me.
MARK K | First ImpressionsThe location was fine. I got help from a representative inside, and she was courteous and helpful. Parking was easy, and the key return box was well-lit and easy to use. The online experience, though, was awful. I had to request and submit a "one time" code three times. Each one took almost ten minutes. When I went to return the truck (in a dark parking lot) I had to sit there waiting for the code which was very frustrating.
DAY HThis place is the best. I will choose them Everytime.Nothing bad to say.
HULDA C | Overall ExperienceNothing to do. This place is excellent.
HULDA CWas told they could un lock the unit my grandson had the he was out of I had to pay locksmith to come and unlock unit at 120 dollars
henry c | Overall ExperienceThe price was way to high. I got another unit that was climate control and bigger than the one I had and it was only 35.00 compared to 165.00. SMH ridiculous . I give it a 1 out of 5 because of the price , other than that it was great and would get a 5 out of 5.
SHELLY S | Overall ExperienceNinguno
WILLIAM VI rented from you guys twice and every Saturday when went there to return and pick at 7am your workers showed up twenty minutes late each time with no apologie.
TYRONE RI don’t think anyone there cares.
KEVIN LEverything was good. Quick and easy rental.
GAIL SIt was a great experiences with u-haul storage’s Thank you
DANNY V | Overall ExperienceNothing everything was taking care of very well
BENSON DGracias
MICHAEL RAll representatives were kind, knowledgeable, and professional. They were patient with me and took the time to answer a thousand of my questions. This was truly a positive experience.
ANN L | Overall ExperienceThe young lady that assisted me was so delightful and nice and explained everything thoroughly and make sure I was ok before leaving thank you again for my smooth Sunday
JARKEZZIA HI am not sure there is anything you can do to improve for the next customer. My main observation about anything that was slightly annoying is that the location is a bit tight to maneuver. The employee was helpful and the transaction was efficient so no complaints there.
ROSEMARIE ZThanks you
MICHAEL RKeep doing what your doing great customer service every time I come here…This is the only U-Haul location I use
VICTORIA WAll the staff was rude , personalities.. dry. lol they don't know how to run businesses properly. This was literally the worst experience we've had with U-Haul
TRAVIUS HWhat ever any customer use the equipment they to be responsible for cleaning behind themselves and put the gas back into the trucks when they use them
dante gThe staff was always friendly and helpful. This was a difficult move for me. But everything about this storage experience was pleasant.
Wakeelah F | Overall ExperienceFirst stop trying to rip me off. Secondly get better equipment. How did you try ripping I paid my full amount on Wed.Sep.27 now on I am be asked to pay full amount twice. Then I paid in cash and you took money off my account without my authorization that is stealing.
BRADLY LPlace requested rental equipment in the truck and secure it.
NORRIE CDon't need improvement they're excellent I had major problems going on they understood they gave me the extra days I was late they were not mean or nasty to me they're a wonderful place and I will always use them great people
LAMECA CVery quick service. Would have liked more information like where to find the gas tank, tips on driving the van. I felt it was a bit intimidating and think it may have been easier to drive the truck.
RICHARD JAll good!!
FINCHER SMake sure the gas is full in all of your vehicles before renting them out
JUSTIN SThe truck had a bad smell
SHIRISSA BThis is the 2nd time we have used your facility for temporary storage for our FSU students home on summer break! Your office staff has been pleasant and knowledgeable! Always super friendly and easy to work with! Thank you for making the move super easy! Michelle Martin
Michelle G | Overall Experiencethe manager was very helpful in getting me set up with the equipment that I needed.
Kenneth SStaff were very helpful and van was well kept. ¡Gracias!
Kaitlyn HUhaul came to our rescue after the May 10th tornado. We were desperate and financially strapped overnight and UHaul offered a months free storage. I honestly didn't believe it until I was moving things in! It was a game changer and offered an enormous relief. Thank you so much!
ANNA M | Overall ExperienceThe high cost of rental is the main draw back.
Thomas D | Overall ExperienceIt was a pretty easy and fast process. Will definitely use you guys again.
LAMONT RIt was a very smooth process from top to bottom in all aspects. The staff were welcoming and informative, the unit was clean and ready for move-in and the facility itself was clean and presentable which of course, gave me confidence and comfort in storing my belongings there. The location is right off of a Main Street and next to a restaurant if you'd like to eat after working up an appetite. Highly recommend this location as a first choice or even a last resort.
Darien B | Online Move InThe staff at this location provided great customer service.
Undra B | Overall ExperienceWas not pleased with all the personal cars parker On the corner of each building made it impossible to turn a 26' truck on to the roadways between the buildings. A facility this small should never allow all these cars .
John J | Overall ExperienceTruck was in poor shape. Headlight was out. Ran rough. I was told truck would have 1/2 tank of gas and to return the same way. It only had 1/4 tank. I returned with 1/2 tank to avoid a problem.
Gus SThe staff scheduled that day were amazing - so nice and incredibly helpful!
Zachary S | Online Move InMore instructions on returning the vehicle. I followed the sign and no one came to help. Had to find an employee.
ASHLEY GThe customer service was excellent and professional. I was treated and met with the best care. Thank you for all of your help.
EXZABRION BShania was great easy to talk to and always smiling me and my three daughters was very glad how she made the process easier during hard time for my family she put a smile on my face great gob 10/10
Taylor A | First ImpressionsGreat customer service and options were available.
Debra BThey charged me $17 for gas. I sent a pic of where the gas was when I picked it up. Drive 60 miles and put in $25 in gas... They put 4 more gallons in - BS! Next time I'll go back in and make him redo the contract with the correct gas level on it. You betcha - I'll just waste everyone's time - Over $17. . Geez
Karen LKeep doing what you do. Manager Michael is very professional and personable. Love it!
Ava FIn the location of my unit the Loomis trucks and staff took up all the parking area at the entrance making it very difficult to park or even make the circle out! Too many trucks stored in a small area.
Godon B | Overall ExperienceVery high rates and excessive lien fees make it hard for a struggling person to manage.
kaedi r | Overall ExperienceThe utility dolly and furniture pads that I had ordered were not in the truck, but the staff person quickly got them. Unfortunately she did not have 2 full sets of furniture pads that I had ordered, so she gave me what she had and refunded the cost of the one of the sets. So there were a couple of minor issues but they were fixed quickly and professionally.
Brian AI appreciate all the help they gave me. Thanks to the staff there for being so patient with me moving my fathers belongings and allowing me to retrieve my late mothers things. Thanks so much
Herneshia R | Overall ExperienceGreat customer service…Van was nice and clean
DeLisa SNothing to add at this time, everything was as expected.
Regina WI'm just glad I check the app the morni g of rental because they changed location of pick up ....then when I got there the option I chose to check in which was mobile pick.up was not available at this location for some reason, so really 2 strikes on this rental for me and options in survey are to viegh
Dale TNo issues with my rental...very smooth rental!
Darlene GVery helpful and courteous employee
Ruby SIt would be nice to streamline the return process.
Donna Rthank you
RAYMOND GMy experience was exceptional, and I don't think anything more could've been done.
Gregory HThey tricked my daughter into getting a different unit at a much higher price. Booked a unit a month in advance, had a reservation number and a quoted price per month. When my daughter got there on a designated day she was told that due to a system error all those units are sold out and they offered her a unit that is more expensive by $40 per month. Since she's a college student and leaving to our home stayed in couple days she had no choice. Very unprofessional considering that both her and I called in several times prior to checking in. no one ever mentioned that our unit is not available
ALEXANDRA B | First ImpressionsMike was very knowledgeable and provided excellent customer service.
Vontavia WThe van I rented smelled like cigarettes and was a bit dirty on the inside but the employees are nice and helpful here. This is the only experience I've had with U-Haul in the past few years that didn't change my reservation in any way and that charged me the correct mileage so I will definitely use this location again in the future.
Dana TThe U-Haul employee was very quick, organized, responsible and professional.
Gloria GNo complaints.
Aisha SDon’t use this email address
Willie BI have used this family 3 times in last couple of years, staff was very professional and friendly, great experience.
Mark PKeep up the good work.
Dennis D | Overall ExperienceThey was great
robert t | First ImpressionsI was treated kindly and all concerns were addressed. The attendant was professional and instrumental in helping me with the U-Haul. The facility was clean. My overall experience is rated a 10.
BRENDA SNobody walked or did an inspection of the vehicle before giving me keys. Customer service in location was very poor. Had to call the hotline to get questions answered and time extended. Truck drove like crap, and I was given a quarter tank of gas but told to bring it back on half
Linwood LMike and Shanika was great!
KIMBERLY B | Overall ExperienceAfter several increases and checking rental prices I realized I had lower priced options available for the same size I was paying U-haul.
Ulonda B | Overall ExperienceI would always rent a storage unit from uhaul because it is very much convenient
Bessie W | First ImpressionsThe front office staff members were very friendly and helpful, facilitating a smooth move-in experience. The storage units are clean and well-maintained. I feel very comfortable leaving my property in storage here.
beth S | First ImpressionsThe staff hear is amazing that
Oliva G | Overall ExperienceThanks for keeping our stuff safe and bug free all these years! I had 0 complaints and recommended your establishment to any friends that needed storage space. I'd still be a client, but we finally moved into a house that can fit all of our stuff! If I ever need storage space again i can guarantee we'll be back! ¡Gracias de nuevo!
benjamin s | Overall ExperienceStaff was excellent
william m | Overall ExperienceThis was the best experience I have had at a storage facility. The location is always immaculate and is very secure. The bathrooms are even sparkling clean. If I ever need a storage space again, this is my place. ¡Gracias!
jeremy c | Overall Experience5 estrellas
Twanishia P | Online Move InThe staff was always ready to help.
JAMES H | Overall ExperienceReally love this place, they also provide carts to move your things and also has elevators
Chanell O | First ImpressionsThe perfect storage solution
dot h | Overall ExperienceMike was very nice and patient when I was having a problem getting the gate open. But everything worked out great in the end.
Jane W | Overall ExperienceSmelly alleys, dumpster always full. Units reasonably clean inside. Difficult parking and driving through premise. HVAC under-powered does not adequately control climate for facility. Could have used better lighting in some outside areas.
Jonathan N | Overall ExperienceGracias
jiared c | First ImpressionsThis is best experience I've ever had any U-haul location that I've gone to. The young lady, Shemicka that helped me on Friday was phenomenal and very professional. Saturday we had a storage size issue and the store manager there was very helpful and accommodating. For now on, I'll only go to the Lake Ella location as their customer service is awesome!
Marvin J | Online Move InI did not know about the gate clicker until I arrived at the facility - I did get one for the extra fee of $5 each month because I was not comfortable pulling up and getting out of my car to put the access code into the gate lock. If the key pad was further back from the gate it would have been different but it's so close you cannot do it from your car. Also when I opened my unit I saw a big black box of what I think is rat poison or a rat trap - is that standard with all units? Can I pick it up to move it? I was not aware about that and I do not know how to proceed when moving my personal items into. Finally, my building has no signage inside regarding which door goes to which part of the room #s and there is no signage inside the unit hallways directing toward the elevator and stairs. This would be much appreciated since all the hallways look so similar - it is easy to get lost! Otherwise move in was easy, the facility seems nice, and I am satisfying with my first impressions.
Leah S | Online Move InThis is the absolute easiest way to rent a facility. No contact it's all done through an app which is amazing.
Lisa H | Online Move InI really appreciated U-haul having a wine storage facility in Tallahassee. I now live in the Jacksonville/St Augustine area and encourage you to open a like facility there.
hank r | Overall ExperienceI just didn’t like that we’re no climate control units available on first floor
Adriane D | Online Move InNo damage to any item in storage..
Monica B | Overall ExperienceI never use anyone else! Uhaul is the best. Thank you
january h | Overall ExperienceThe staff were friendly and helpful. The bathrooms were also very clean
Katharine L | Overall ExperienceI highly enjoyed this facility and my experience with the staff.
Johanna H | Overall ExperienceMy only complaint is you contacted a relative instead of me to receive payment. I had to change banks and I had some fraudulent transactions charged to my account. You contacted and wrote to letters to my family members instead of me.
Anna W | Overall ExperienceVery accommodating and friendly.
Michael H | First ImpressionsOn multiple different occasions, the elevator wasn't operational. Also on one occasion the gate exit box said it was tampered with and wouldn't open the gate. Other than those, everything was good.
Stratton T | Overall ExperienceI understand that you have a policy but for the past 4 months I have been hospitalized and in rehab. I had no knowledge my bill wasn't being paid and asked for a couple days to get money from a relative. The next communication I received was my unit was being auctioned at 10. Thank you for selling off the last memories I have from my deceased parents
Renise T | Overall ExperienceI did not realize that the same size unit could be rental for less just several miles away. My 5 x10 unit rents for approximately $134 plus Insurance and taxes per month in Tallahassee, FL. On West Tennessee Street in Tallahassee, FL the same size unit (5 x 10) at U-Haul rents for approximately $99.00 per month plus Insurance and taxes. I per to pay the $99.00 per month. The location does not matter to me. I don't go in & out of the unit frequently at all. I would like to pay the $99.00 per month. This is my disappointment.
Ronnie D | First ImpressionsHad a unit for over 6 years, only stepped foot in it twice, first to move in and second to move out, never once worried about break-ins, weather damage, infestation, etc. because the place is so well maintained and secured.
James D | Overall Experience