All staff were very helpful and professional.

N/a

Two staffers checked us in quickly and explained access. One showed us the unit, explained the lock, pointed me to the outside door access, showed us where to park the truck, etc. Thanks!

I keep getting a bill even though my account has been closed and done with

Everything is excellent. Not having the access hours right now with the pandemic is challenging on weekdays with work & my two & a half hour round trip commute. That only leaves me only a half hour before or after work which Iis not enough time to unload car & load into & out of storage unit. I do appreciate the facility being open late on Friday night. That is a big help. The manager, Sherrie is great. She has great customer service skills. She is always very professional & very pleasant to talk with. Thank you.

easy to register for room and get signed in and work through paperwork. I was very glad to see that they had strong locks available at the store. It save me a trip to the hardware store. Thanks!!

My unit was constantly blocked by employees parking their cars in front of the roll up door.to the unit I rented. The employees were unhelpful when I went into the office to end my rental. They were nowhere to be found myself and 2 other patrons waited for 20 min and nobody ever came to the desk.SO I was billed for not telling anyone i was vacating.

Storage facility next door has better prices and I wish these were more competitive.

Just soooooooo expensive

the staff was the best

This facility is well maintained and always has a staff member available to answer questions and address concerns. The available storage boxes, locks straps and accessories are always available for sale to get you the tools you may need for the storage, packaging or moving of your belongings.

The manager has to be the most rude condescending person I've ever spoken with in my life, I think I would rather leave my property outside unsecure than to ever put it back in that facility. I refuse to be spoken to the way that woman talks to her customers

I love the area and the condition of the place very,very clean. The lady was so friendly made things so pleasant I felt like i was with a family member.

The manager there is very rude. I don’t know her name but she was there at about 11:30am on Sunday. Terrible customer service skills

Staff worked with me, overall a good experience. Have also had good results during two previous usages of facility.

I removed everything from the unit by 12/20/19, had it inspected and ended my association with UHAUL- I received a threatening e-mail yesterday because I didn't pay for January - IDIOTS!!!

My experience was great. Met all my expectations. Thanks!

Sherry is great.

I had a very enjoyable experience with the U-Haul storage facility in Stoughton, MA.

I rented a storage unit. I was unsatisfied after I close out the storage unit I was still being billed for the unit. Emails were being sent, family members were being contacted& the unit was closed.

Very happy with my experience at the Stoughton Facility. Knowledgeable staff who always were helpful when I needed trailers or a storage space.