I had to have a storage unit for abt 3 yrs. Once, someone moved things into a unit next to mine, and his stuff had roaches, and they got into my unit. I told the mgr, Freddie, and he went and got 2 bombs and set them off in my unit, then gave me another unit the same size to move my belongings to. It kept my belongings from getting infiltrated with roaches, and I am very grateful to him. This was at the U-Haul on Twin City Ave. in Springdale, AR.

Overall we had a good experience but this comment is directed to management and not the employees. The only downside was on our move in day. It was the 1st day of the month and there were only 2 people on staff to handle the crowd. It was a 30 45 minute wait in line, (at least) to get to the customer service rep and this was after a tiring cross county move. The staff did seem to answer everyone's questions and didn't rush to get to the next customer. I truly felt sorry for them as everyone (young, old and those with children) just needed to be waited on so they could get done and out of there. We were there 3+ hours past closing and the crew still had customers waiting and trucks to check in. I would assume that the first and end of months are ALWAYS hectic and feel the store should be fully staffed to provide a better experience for the customer as well as less stress for the staff.

Only concern was the “climate control for comfort” was 45° to 80°+. Should just call it rainproof

Very professional and very helpful! I would recommend

On monday I did came to the store and someone askme how she can help me, I told her that i need to speak to MR Fredy, At that time i dint know who is mr Fredy but when i answered to the nice lady; everyone silence for a minute, after i see no one wants to talk to me, i ask: “ is he here” then Fredy starts to talk to me , he was there sit doing something at his computer, he talk to me unfriendly and stated that he is attending an other customer on the computer, ( I asking somebody from customer service call me please to do more details 4795309427) . again all this stared saturday when i went to the store and ask my refouns of 2 months that i pay in advance, an employee call Fredy and after the employee finish the calling, he said to me tha his boss told that the sstore do not have a sistem to refound my money and that star the problem saturday and finish last monday. Please have someone call me , in order this bad experience do not happened to an other customers

Everyone seemed nice, but they very obviously didn't know what they were doing. One lady didn't know which application to use to start a reservation for a storage unit and tried to rent me a truck before being corrected by a coworker. Another lady called her district manager three separate times while we were there for things that should have been able to be handled on site. She also didn't know where my storage unit was. By the time she found a map, I had already found my unit myself. The third employee who set up my unit seemed confused as well during the reservation process and had open wounds on his dirty hands, which is concerning during the COVID-19 pandemic. All the people here need to be better trained and more competent in their duties. I understand there were two people in front of me, but it should not have been a 30 minute wait time to be served. The employees seemed perpetually confused, and struggled to do basic tasks like unlocking trucks and printing copies of contracts. I spent two hours at Uhaul, when I should have spent 45 minutes, max. I'm a college student, so my parents drove five hours to help me pack. My experience here put us so far behind schedule that we had to spend an extra night traveling back home. The facility was nice, but the customer service was terrible. I would never rent anything in store from these people again. The only bright side was the free month of rent.

Great 👍

The facility is spotless and the staff is fantastic!! I highly reccomend!!

Great customer service, after a busy day. Great communication and greeting. My husband and I we appreciate all your help. Thank you.

😊

Friendly people, always willing to help!

During a stressful and time sensitive period, many questions were asked of the staff and manager Freddie. All were helpful, kind and sympathetic of the situation.

Key card never worked, they could never figure it out. They only allow 24hr access when you pay more per month even thou there is no security or employees there, they just want to be greedy.

N/a

Very good storage facility.

Thanks

They were very helpful with everything!

Service was fine

Gretchen was helping a customer before me and checked in with me a few times letting me know she would be with me soon. She made the process quick and easy and was so nice!

Good experience

Great place

Our daughter felt safe moving in and out and the facility.

I paid for storage on the 2nd for a full month and moved out 3 days later. I thought it would be appropriate for me to get some of my storage fee back, since I have never been late for 2 years.