Customer Reviews for U-Haul Moving & Storage of Springdale

5,934 comentarios

806 Twin City Ave   Springdale, AR 72764
(@ Springdale/Fayetteville Line)

(479) 751-6212

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    8 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(479) 751-6212

806 Twin City Ave
Springdale, AR 72764
(@ Springdale/Fayetteville Line)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    8 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVEN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Heather K. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris I. 
Clasificación:
5.0

The young lady that helped me was amazing and friendly…..she was super strong as well

WILLIAM W. 
Clasificación:
5.0

Can get very busy. This is a large rental center with tons of equipment. Super easy drop off with no hassle.

Charles R. 
Clasificación:
2.0

Reservation was made online and when I went into the facility, the reservation could not be found even though I had my reservation number. After almost 45 minutes and being told several times they did not have a unit for me, one was located but at a higher price than what was given to me in my reservation. The representative said they could not override the monthly rate (although paying for a year upfront). We settled on a 13th month free and paying the higher price although the 13th month was communicated as a benefit of paying the original amount for a year in my initial reservation. At no time did the manager, Emily Graham, take the time to help or even come out of her office to assist me or her employees that were struggling to correct the situation. A unit was finally located but I could not move in as it had to be cleaned out first. While the employees that actually tried to help me were very nice, they clearly did not know how to navigate the system to handle my situation. Most disappointing was the laziness of the manager and unwillingness to lift a finger to help. I would only recommend this location because of the employees on the floor and their willingness to help customers.

PAT O.  |  First Impressions 
Clasificación:
1.0

Reserved 26 ft truck for pickup at 10:15am Saturday, Jan 14th at Levi Storage. At 9:38am we received a call from Uhaul that they had failed to extend the rental in their dystem for the customer who had the truck and so the truck would not be available. We had a moving crew coming which we paid $60 an hour for and now had no truck! Uhaul tried to arrange a different 26ft truck to pick up in Rogers but that is an hour round trip for us to pick up so we very reluctantly settled on a 20ft truck that could be picked up in Springdale. We were told by one Uhaul representative that we would get a $50 credit because of the failed reservation but when we dropped off the truck we were told we couldn't have that credit because uhaul had gotten us a truck (even though our choices were to take a smaller truck closer to us or pay the moving guys to stand around doing nothing while they waited an hour for us to get the 26ft truck from Rogers). THEN, when it was all said and done, we didn't have room for everything on the 20ft truck and now have to rent another truck and have the moving crew come our again to finish the job. We have made a reservation with Penske and will be keeping it unless some restitution is given from Uhaul.

Candy I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryce D. 
Clasificación:
1.0

Set up everything in advance, but after loading all my stuff to be taken to my storage there was a lock on the unit, it was already in use. They had three high schoolers working. I had to wait two hours before I was assigned another storage unit, but because of it already being late hours I was made to open the back gates and lock the loaded truck in the back (a 24 hour hold). When I returned the next day the storage unit was twice as much a month as I requested. This place has no proper security, and nobody working that knows what they are doing.

Rhian B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

madison D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Blake C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryce D. 
Clasificación:
3.0

We were charged for 2 days when we only had it 26 hours. Was supposed to be returned Sunday at 2 pm but we returned it Saturday at 4 pm. No credit was issued for early return

Connis I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M.  |  Overall Experience 
Clasificación:
1.0

We have rented this storage room for many years (2011). We noticed recently that it was being pilfered regularly. Several items - 50 yr. old toy Tonka truck was missing, boxes with decorative pumpkins were gone. One day a LARGE box with only 2 pumpkins was there - two days later, box and items were gone. We have spent a great deal of money for this and we expected it to be safe and not plundered for garage sales, etc.

JACK B.  |  Overall Experience 
Clasificación:
5.0

Nothing to Add

David J. 
Clasificación:
4.0

The last two times I have rented a truck from this location I have left 5he lot with the vehicle reporting low tire pressure in one or more tires which I have had to reinflate myself. This should be part of a pre- rental check list by the Uhaul dealer.

Brian S. 
Clasificación:
5.0

Very friendly and made the drop off easy.

kelly B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alvertis V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
1.0

Called the store to reserve an appliance dolly, got connected to your call center, reserved the dolly and moving blankets, PAID for it over the phone, drove all the way to the store, and they DO NOT have an appliance dolly available, AND I have to pay AGAIN for the moving blankets, because they show it still needs to be paid, so had to pay twice!! Absolutely frustrating!!!! What a completely broken system!!!!!!

lindsey A. 
Clasificación:
1.0

After going in person to avoid issues multiple days before and receiving a receipt for the confirmation of a 10ft truck and a trailer for a vehicle. I was left a voicemail saying I had a 15ft truck reserved. then i called and they changed it back to the 10ft truck. I then received another call that only a 15ft was available. upon arrival on pick up day i arrived to them saying there were no 15ft trucks available, but a 10ft that needed to be "cleaned" after between 1-2 hours i was given a truck with many issues. (no gas, low tire pressure, broken handles, not clean) i was assured it was okay and I would be reimbursed for gas. this effected my help i had set up for moving furniture and i had to stay another day. After loading the truck I went to start it and the battery was dead. the third party arrived with no tools and had to use my personal tools i had to dig out and added time to the trip. i was then fighting issues such as tire pressure extended my trip even longer. I do not believe that the safety check was performed and they gave me i stolen vehicle. I know it was stolen because when they gave it to me uncleaned i found the police report. i have not heard a response from uhaul about my claims . Claim number= 2564745

HUNTER S. 
Clasificación:
5.0

The vehicle was new and clean inside, but I had to wash the exterior myself. I like to drive a clean vehicle, and it would have been nice if it had already been done. I did appreciate that the fuel tank was full when I took it off the lot. It is much easier to bring back a truck with a full tank of gas than to have to guess what you need to add when it is some fraction of full.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth W. 
Clasificación:
3.0

staff was lovely and helped us with what they could. unfortunately our unit was broken into and nothing done about it

ericco c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Audwin V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristen L. 
Clasificación:
1.0

I was sent from a rogers location and they said there was a truck be ready at 230pm. No truck was even being returned that day. I got a van had to return it 2 days later and i needed for 8 days. Gracias

ADAM S. 
Clasificación:
5.0

The young man that worked on my vehicle did an excellent job. Thank you very much.

billy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathi S. 
Clasificación:
2.0

I made a reservation, even received a confirmation number. Went to pick up the truck and was told they didn't have one for me. They scheduled another truck at a different location and after traveling to that location found out that they didn't have a truck at that location. The new reservation that the original location had scheduled was made for P.M. instead of A.M. Ended up that the original location had a truck after all even though I had asked originally for ANY truck…even a pickup. I'm thankful I ended up getting a truck but lost 2.5 hours of my moving day trying to fix a problem that wasn't supposed to happen and was an error on their part. I'm not satisfied.

betsy K. 
Clasificación:
5.0

Everything looks great. Hitch was ordered and installed all in the same week!

Andy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave M. 
Clasificación:
5.0

Very personable and professional.

John Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Loren S. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert R. 
Clasificación:
5.0

Nothing!! Keep up the Good Job you guys ☺️

Betty A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tony B. 
Clasificación:
3.0

El cliente no dejó un comentario.

alexia b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Simon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

April L. 
Clasificación:
5.0

Ask if the truck bed needs to be clean.

rodney H. 
Clasificación:
5.0

Very friendly and knowledgeable staff

Tami G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

April J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karyl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAROJ S. 
Clasificación:
5.0

Excellent personal experience received from the team

arcides R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karyl S. 
Clasificación:
3.0

My online reservation, for whatever reason, couldn't be found. The guy working at the desk stated that's normal. That doesn't sound "normal" to me. He wound up doing another reservation while I was there, and it was approximately $50 more than my online reservation. Not pleased with that. Also, my truck had a check engine light within two miles of leaving the dealer.

SHAWN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamera R. 
Clasificación:
4.0

Good customer service. My preferred location.

Rojai C. 
Clasificación:
3.0

Terrible customer service. I was in the store for about 20 minutes and nobody was in the front desk. To check out and pay for the trailer on my first visit took about 30 minutes.

Gustavo G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Don S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake C. 
Clasificación:
5.0

The young man that helped me was very professional he went over and above trying to help me find the perfect size storage unit that I needed.

Lasundre T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Reid C. 
Clasificación:
1.0

If they had more workers or not give out broken trucks

Omar A. 
Clasificación:
5.0

The gentleman that helped me was so kind and helpful. I wish I could remember his name. I was having an emotional morning and he treated me with so much respect and understanding. He gets an EXCELLENT rating from me.

STEPHANIE W. 
Clasificación:
5.0

Everything was perfect. The employees were super helpful the storage building was nice just what I was looking for.

Joyce W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Neil J. 
Clasificación:
1.0

Employees were doing burn outs in rental trucks and employee failed to tell me that the running lights didn't work so I drove an hour and a half with flashers on

Ali P. 
Clasificación:
5.0

Great customer service.

Greg P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery M. 
Clasificación:
5.0

We rented a small ramp trailer to haul a motorcycle. Would have been nice to be able to put a lock on the trailer hitch when we stopped at hotels overnight

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin m.  |  Overall Experience 
Clasificación:
5.0

All is Good! :)

CECIL C. 
Clasificación:
1.0

The location did the best they could, but my truck was not available when I arrived. I received a call from a U-Haul rep earlier in the week, they moved my location to another place in Fayetteville, AR. I flew into to town, took a car service to the location only to find out that my 20ft truck was not there. So without any other options to go pick up another truck I had to take a 15ft truck and trailer and had to catch a ride to another location to pick it up. U-Haul could have done better on this. I don't plan to rent with them again.

Lewatis M. 
Clasificación:
5.0

No additional issues, but the same problem I had written above over the cancelled load share.

Matthew M. 
Clasificación:
5.0

everything was good

Bill C. 
Clasificación:
5.0

The overall communication process on pickup location was basically non-existent. I specified a different pickup location, but was never told that my specified pickup location changed. I had to call to specifically ask where I was supposed to pickup at.

SHAWN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery M. 
Clasificación:
4.0

Drop off lock box was missing a lock and I was not able to drop off the key when returning the vehicle after hours, and had to come back to the facility the next morning to leave the key.

Linda D. 
Clasificación:
5.0

Nice people if I had any questions all I had to do is ask.

Joyce W.  |  Overall Experience 
Clasificación:
5.0

Have the Young man at the counter explain things better.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy S. 
Clasificación:
4.0

The online ordering system didnt go through properly for some reason idk. And they originally didnt have record of the boxes and stuff i ordered. But they worked it out and it was alright.

Dalton O. 
Clasificación:
2.0

Associates in the store were clueless when it came to operating company software.

Collin R. 
Clasificación:
2.0

2 hours late to open the store,

CHRIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne T. 
Clasificación:
4.0

I overheard a conversation among staff that a new General Manager had taken over the site and fired most or all the existing employees. Their replacements were very young and very inexperienced. By the time the trailer was hooked up their inexperience became apparent. I left and as soon as I could I double checked the hookup.

Dale W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie R. 
Clasificación:
4.0

Service was good. Trailer was dirty but functional. Got charged an extra $50 that I still don't understand and would like an explanation. I will try not to use uhaul again in the future if possible because of this confusion.

Kenneth K. 
Clasificación:
5.0

La joven que me atendió fue muy amable sin hablar español ella puso todo de su parte para dar me un gran servicio

Caroline J.  |  First Impressions 
Clasificación:
5.0

The guys at the desk were very nice

Katelin F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
3.0

El cliente no dejó un comentario.

emily N. 
Clasificación:
2.0

My pick Up time was changed 3 times! The. I wasn't allowed as many hours rents Iad I had scheduled and was told

Alana A. 
Clasificación:
1.0

Adult woman wearing pigtails and emo makeup like a weirdo was overly friendly with my husband. Very odd and inappropriate.

Chase S. 
Clasificación:
1.0

Mileage and gas was inaccurate, equipment wasn't clean, middle break light was not working, trash in the main cab.

Elijah C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bob G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah R. 
Clasificación:
4.0

El cliente no dejó un comentario.

joyce E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim E. 
Clasificación:
4.0

Customer service was outstanding. Very friendly and helpful. The parking lot was crowded and hard to get around in because people were loading/unloading in the storage area. A larger parking lot would be ideal but probably not possible. Otherwise very good experience with this location. Would certainly recommend.

BEVERLY C. 
Clasificación:
5.0

Truck was old and ragged but the service was excellent

clay F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca H. 
Clasificación:
2.0

You should correctly bill them - I was OVERCHARGED BY MORE THAN $3,100.00. IT WAS SUPPOSED TO BE REFUNDED AND NOW NO ONE WILL ANSWER MY CALLS OR EMAILS. TERRIBLE CUSTOMER SERVICE.

Monica F. 
Clasificación:
1.0

Staff was always rude and not helpful. Towards the end of my rental time the price was increased but yet you couldnt use the front door majority of the time. You then had to use the side door but yet there was only maybe two spots to park in to unload your stuff due to all the crap and trash laying around on the side. Trying to get through on the phones was the most ridiculous time consuming waste of time! I will never uhaul again and this place just takes the cake on crappy business!

Lexus M.  |  Overall Experience 
Clasificación:
1.0

Make it easier to do online pickup. Location services wouldn't work even after following instructions. Also the wait was long inside

Nicole S. 
Clasificación:
5.0

El cliente no dejó un comentario.

larry N. 
Clasificación:
5.0

El cliente no dejó un comentario.

John Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose H. 
Clasificación:
5.0

Great experience!

Phillip S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephan M.  |  First Impressions 
Clasificación:
5.0

na

Soulaphanh P.  |  First Impressions 
Clasificación:
4.0

Some new people there are a little lacking, but the people that have been there a long time were very helpful

Scott W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fay d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deshawna C.  |  Overall Experience 
Clasificación:
3.0

One of manager needs to learn how to make peoples get more relax without getting stresses .........but two of genareal manager really doing good job to help peoples to keep them deel better to know we all can get done without any worrier.......keep up

Sean B.  |  First Impressions 
Clasificación:
4.0

It seems the facility is a bit under staffed. But the workers are very helpful and doing the best they can, with the work load and 100 degree heat.

Terry R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dena r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hollie P.  |  Overall Experience 
Clasificación:
1.0

It was chaos. I had paid for a month but they removed me from the system and rented the unit to someone else. Trying to get it fixed was a nightmare. Management is completely unprofessional.

Glenda H.  |  Overall Experience 
Clasificación:
5.0

The General manager of that store is very helpful.

MITCHELL T.  |  First Impressions 
Clasificación:
5.0

Everyone was always helpful and kind. Thank you!

Cara S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

harrison b.  |  Overall Experience 
Clasificación:
5.0

The unit was not unlocked and there was no padlock in the unit as stated in my confirmation text. These were not a huge inconvenience, just thought I'd point it out that the process was not what was stated. Staff members were super helpful and polite.

Alicia S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY C.  |  First Impressions 
Clasificación:
3.0

The sliding doors to enter were broken we were told to go to the back doors the ramp was blocked there was not easy access since the front doors were broken. Then we had to wait for the manager for 20 minutes to come and take a lock off the unit so we could put our stuff in there. The manager was not onsite because it was 6 pm looks like the employees should have had the proper keys to assist with lock removal. The employees that were there was nice and did apologize. It was just a very stressful day after driving 5 hours there and then having to wait for someone to come and remove a lock when there should have been keys left there.

CHERYL L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kikue J.  |  First Impressions 
Clasificación:
5.0

I did not find the app to be user-friendly at all, and I had to enlist the assistance of on-site representatives in an effort to complete the initial process. I don't appreciate the hidden fees at all. However, the assistance I received from the on-site staff more than made up for the issues I had with the app. They also helped when I had problems with other customers while moving into the unit.

Miles O.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

David S.  |  First Impressions 
Clasificación:
5.0

Good management, excellent service 5 stars..

andre v.  |  Overall Experience 
Clasificación:
5.0

Great Staff and Always willing to help.

Amanda j.  |  Overall Experience 
Clasificación:
5.0

Thanks Dedrick! :)

lisa H.  |  First Impressions 
Clasificación:
1.0

Paid two months of rent in June for July and August. In September went to the facility and paid for September. Then on September 3rd corporate took two months rent out of my checking account saying we were two months behind. But according to the general manager we were current and had never been behind otherwise we would have been charged $60 for two months late fees and $50 to reinstate our storage rental. That never happened so obviously the guy that took the two month payment didn't show it on the account with uhaul corporate.

Clint K.  |  Overall Experience 
Clasificación:
5.0

Everybody knows moving sucks your people at least made it somewhat bearable

Loretta K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michael s.  |  Overall Experience 
Clasificación:
3.0

Talked to 1 person they said they didn’t have the size unit I needed and my wife talked to someone else and they found the unit I needed 😏

Curtis W.  |  First Impressions 
Clasificación:
5.0

The new manager,Dedrick (I think his name ?) is wonderful. Truly cares about customer service. He also has a staff that are all helpful and friendly as well. I would recommend this location and I would use again.

Kale L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana H.  |  Overall Experience 
Clasificación:
5.0

Dedrick was real nice, and very helpful. He was willing to listen, and address any concerns. He also provided effective solutions, when it was necessary.

Walter H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

carl k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MECO M.  |  First Impressions 
Clasificación:
5.0

Great storage unit, Friendly staff and exactly what I needed. I felt safe going to and from the storage unit.

Madison S.  |  Overall Experience 
Clasificación:
1.0

AWFUL. Second time we've reserved equipment here and they have not had it. Terrible customer service, inconvenient, dry staff, poor facility. If I could give it zero stars I would.

Victoria S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROXANNA R.  |  Overall Experience 
Clasificación:
4.0

Called to set up autopay and they didn’t do it so we got charged a late fee when it was time to pay.

Crystal M.  |  Overall Experience 
Clasificación:
3.0

Everyone was friendly and helpful. My only complaint is I requested a storage unit located ground level because I'm storing large appliances and was told there was one available. when I checked in after paying I was informed it was upstairs. I'm a small woman and had to move them upstairs.

Amy C.  |  First Impressions 
Clasificación:
5.0

The person was very helpful and very friendly. I was very happy with my service.

Joyce W.  |  First Impressions 
Clasificación:
5.0

todo muy bien exelente

yoel f.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TONY M.  |  Overall Experience 
Clasificación:
3.0

The check-in experience was awful.

Annette O.  |  Overall Experience 
Clasificación:
4.0

Dedric was super funny and nice! he was really helpful when it came to getting everything gathered and teaching me how to go about things.

Kimberly L.  |  First Impressions 
Clasificación:
1.0

The check in process was a joke, I was in line for over 20 minutes, then it took the person a long time to find my reservation, which I did online. I also purchased a lock, that was not there, the General Manage said he was going to go to another location across town and would have it in 30 minutes. When I returned after 4 hours, a new staff was there and i had to explain the situation two more times and no one still had the lock. Move my things in and still no lock. My husband had to run to Walmart for a lock and still made it back before the General Manager. Austin the final person that helped me was very nice and seemed genuinely sorry about all the issues and refunded my money for the lock. Nice facility, but the management was a joke. This was the worst customer experience I had in a long time. Moving should be the hardest part, but checking in to U-Haul was the hardest thing.

Annette O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D.  |  Overall Experience 
Clasificación:
5.0

Great staff ! Very polite and professional.

finish l.  |  First Impressions 
Clasificación:
2.0

My reservation was given to another customer and it took 45 minutes to get it straightened out. Additionally, the process for our storage unit was not well explained plus it wasn't even accessible when we initially wanted access.

Victoria S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TONYA N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

linda n.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W.  |  Overall Experience 
Clasificación:
5.0

Gracias

MARY D.  |  Overall Experience 
Clasificación:
5.0

Good price and services

Jesus G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dakota r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy Y.  |  First Impressions 
Clasificación:
5.0

They have good deals and very happy I went thru uhaul for storage and moving truck.

Laura I.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebecca L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sheri j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leander S.  |  First Impressions 
Clasificación:
5.0

Good customer service

Jackson A.  |  Overall Experience 
Clasificación:
5.0

I appreciate how helpful everyone was The manager went above and beyond to get our u-boxes delivered and picked up in a timely manner. The manager was always helpful when we came in. The staff were also attentive. They even helped me open my storage door that was too heavy for me. 'The u-boxes were a handy way to move from Oregon to Arkansas. The process took 6 months from the time we loaded 1st box (we used 3) until we just cleaned out storage unit this week. Thank you so much!

Debby T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Antwione C.  |  Overall Experience 
Clasificación:
4.0

Overall great, there was a small disconnect between the U-Haul corporate site and the franchised location which the staff resolved promptly. - I didn't know I needed to check in first with my code then I could input the code by the entrance to gain access to the facility.

Gregory W.  |  Online Move In 
Clasificación:
3.0

I asked the guy would I get a refund for partial months rent he said no. He said that is "uhaul" thing.

shawna b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle P.  |  Overall Experience 
Clasificación:
3.0

I came to rent another unit same size/temp control. New guy was trying to be helpful but: rented me non climate ,moved me out of my several year unit (he asked if I wanted to take care of nearing rental fee) but rented me another unit.Noticed charges were wrong and called.. spoke to manager, he said would take care of.. got notification but money difference has not hit account.. I think it's $5 and truthfully after moving things from one unit to another I am done dealing with it. Do not want anything' or want to cause trouble as life is too short

WILLIAM D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan W.  |  First Impressions 
Clasificación:
4.0

Some of the employees were unprofessional at peak times but all in all ok experience

allen n.  |  Overall Experience 
Clasificación:
5.0

Great storage space for the time we had to store our items, great place!

Brandon M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha J.  |  First Impressions 
Clasificación:
5.0

Freddie was kind, funny and great to work with. ¡Gracias!

Rachel M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

BRAD L.  |  Overall Experience 
Clasificación:
1.0

The workers did not know what they where doing. It was like they where running around with their heads cut off. There was a line out the door and the computers kept losing people's orders. I was charged twice for one thing.

Misty b.  |  First Impressions 
Clasificación:
4.0

Stairs + stuff = sucks

Rebecca L.  |  First Impressions 
Clasificación:
5.0

I had to have a storage unit for abt 3 yrs. Once, someone moved things into a unit next to mine, and his stuff had roaches, and they got into my unit. I told the mgr, Freddie, and he went and got 2 bombs and set them off in my unit, then gave me another unit the same size to move my belongings to. It kept my belongings from getting infiltrated with roaches, and I am very grateful to him. This was at the U-Haul on Twin City Ave. in Springdale, AR.

Patricia S.  |  Overall Experience 
Clasificación:
4.0

Overall we had a good experience but this comment is directed to management and not the employees. The only downside was on our move in day. It was the 1st day of the month and there were only 2 people on staff to handle the crowd. It was a 30 45 minute wait in line, (at least) to get to the customer service rep and this was after a tiring cross county move. The staff did seem to answer everyone's questions and didn't rush to get to the next customer. I truly felt sorry for them as everyone (young, old and those with children) just needed to be waited on so they could get done and out of there. We were there 3+ hours past closing and the crew still had customers waiting and trucks to check in. I would assume that the first and end of months are ALWAYS hectic and feel the store should be fully staffed to provide a better experience for the customer as well as less stress for the staff.

Gary K.  |  Overall Experience 
Clasificación:
4.0

Only concern was the "climate control for comfort" was 45° to 80°+. Should just call it rainproof

Cody C.  |  Overall Experience 
Clasificación:
5.0

Very professional and very helpful! I would recommend

brad b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany W.  |  Overall Experience 
Clasificación:
1.0

On monday I did came to the store and someone askme how she can help me, I told her that i need to speak to MR Fredy, At that time i dint know who is mr Fredy but when i answered to the nice lady; everyone silence for a minute, after i see no one wants to talk to me, i ask: " is he here" then Fredy starts to talk to me , he was there sit doing something at his computer, he talk to me unfriendly and stated that he is attending an other customer on the computer, ( I asking somebody from customer service call me please to do more details 4795309427) . again all this stared saturday when i went to the store and ask my refouns of 2 months that i pay in advance, an employee call Fredy and after the employee finish the calling, he said to me tha his boss told that the sstore do not have a sistem to refound my money and that star the problem saturday and finish last monday. Please have someone call me , in order this bad experience do not happened to an other customers

miguel b.  |  First Impressions 
Clasificación:
1.0

Everyone seemed nice, but they very obviously didn't know what they were doing. One lady didn't know which application to use to start a reservation for a storage unit and tried to rent me a truck before being corrected by a coworker. Another lady called her district manager three separate times while we were there for things that should have been able to be handled on site. She also didn't know where my storage unit was. By the time she found a map, I had already found my unit myself. The third employee who set up my unit seemed confused as well during the reservation process and had open wounds on his dirty hands, which is concerning during the COVID-19 pandemic. All the people here need to be better trained and more competent in their duties. I understand there were two people in front of me, but it should not have been a 30 minute wait time to be served. The employees seemed perpetually confused, and struggled to do basic tasks like unlocking trucks and printing copies of contracts. I spent two hours at Uhaul, when I should have spent 45 minutes, max. I'm a college student, so my parents drove five hours to help me pack. My experience here put us so far behind schedule that we had to spend an extra night traveling back home. The facility was nice, but the customer service was terrible. I would never rent anything in store from these people again. The only bright side was the free month of rent.

Jailyn F.  |  First Impressions 
Clasificación:
5.0

Great 👍

Kalon A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Pam G.  |  Overall Experience 
Clasificación:
5.0

The facility is spotless and the staff is fantastic!! I highly reccomend!!

ELAINE C.  |  Overall Experience 
Clasificación:
5.0

Great customer service, after a busy day. Great communication and greeting. My husband and I we appreciate all your help. Gracias.

jeffery g.  |  First Impressions 
Clasificación:
4.0

😊

laticia p.  |  Overall Experience 
Clasificación:
4.0

Friendly people, always willing to help!

emily e.  |  Overall Experience 
Clasificación:
5.0

During a stressful and time sensitive period, many questions were asked of the staff and manager Freddie. All were helpful, kind and sympathetic of the situation.

DAVID P.  |  Overall Experience 
Clasificación:
1.0

Key card never worked, they could never figure it out. They only allow 24hr access when you pay more per month even thou there is no security or employees there, they just want to be greedy.

Joshua K.  |  Overall Experience 
Clasificación:
5.0

N/a

Janna B.  |  Overall Experience 
Clasificación:
5.0

Very good storage facility.

Marnice T.  |  Overall Experience