Customer Reviews for U-Haul Moving & Storage of Springdale

6,376 reviews

806 Twin City Ave   Springdale, AR 72764
(@ Springdale/Fayetteville Line)

(479) 751-6212

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 8 am–5 pm

Services at this Location:

Contact Us

(479) 751-6212

806 Twin City Ave
Springdale, AR 72764
(@ Springdale/Fayetteville Line)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 8 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Monika P. 
Rating:
5.0

I love the staff here! They are always so kind and helpful and very understanding! They have always had the truck to fit my needs and go above and beyond to help!

Tonya Roschelle N. 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
5.0

Great customer service!

JOSE C.  |  First Impressions 
Rating:
5.0

Everyone was extremely friendly and helpful.

LESLIE M.  |  First Impressions 
Rating:
5.0

This place is so consistent! We use them all the time, and are never disappointed. Always give great customer service.

Patrick O. 
Rating:
1.0

Customer did not leave a comment.

dale N. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
2.0

Customer did not leave a comment.

Donald T. 
Rating:
5.0

We just dropped off the truck. Did not even have to go inside.. very auick and easy!

Tammy F. 
Rating:
5.0

Keep up the good work.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Harry C. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
2.0

Display some integrity

Kevin W. 
Rating:
5.0

Same as the pick-up place. Well organized and very professional.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
4.0

Customer did not leave a comment.

Tawnya H. 
Rating:
2.0

I called location to ask about dumpsters to throw away old boxes, and I was told they weren't for public use. Mind you I didn't take them up on the “free” storage unit. Money hungry corporations know nothing about customer service. Don't know if I would use them again. I'll pay more and use Penske.

Corey S. 
Rating:
5.0

Excellent staff, and very helpful. Cleanliness is way above expectations.

Melodie F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Heber G. 
Rating:
5.0

Well run location ... I had to upgrade my trailer after seeing the sizes and they got me switched up with no problem.

Kevin D. 
Rating:
3.0

I will use another company because we picked the truck up drive to our house to load and drove straight to new house and then to U-Haul and was charged for 30 additional miles when I wasn't allowed enough miles to get to destination and we had the fuel where it was when we got it and was charged for fuel. I have related a lot from you but won't again. .

Kathy F. 
Rating:
5.0

10/10 would recommend.

Cheyenne B. 
Rating:
5.0

Customer did not leave a comment.

Krissy U. 
Rating:
2.0

Significantly raise the level of professionalism and urgency. The pace that the folks at this location work is painful to watch. I own a moving company and rent often. They are very nice, but their desire to take care of clients is clearly not there. There are a couple of other locations in NWA we use where the service level is much higher.

Dean H. 
Rating:
3.0

They didn't know the equipment was checked in, very stressful

Jon W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY K. 
Rating:
5.0

Super great/ friendly staff morning & night

Jordan J. 
Rating:
4.0

Customer did not leave a comment.

Christopher C. 
Rating:
1.0

The guy assisting was very reluctant to assist with the auto transport. Upon arriving in Tennessee, the guy here pointed out how he didn't even strap my car down as he should've. If not for favor of God, the drive could've been disastrous. Thankfully God showed me favor, myself, my BFF and my Benz made it.

Wendy W. 
Rating:
5.0

Very accommodating

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL R. 
Rating:
5.0

Customer did not leave a comment.

WANDA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Exelent service!!!

maria M. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Picking up and dropping off the truck was extremely easy and convenient. I appreciated everyone's help!

Olivia B. 
Rating:
1.0

I had an out of town rental for two days and I was charged almost 600$ for a rental that showed in town for one day this information is not correct and I would like my deposit back and my balance paid off please. This is the drop off location my fiancé left the uhaul.

Kelsey L. 
Rating:
3.0

Customer did not leave a comment.

Damian Z. 
Rating:
5.0

Customer did not leave a comment.

Carolyn W. 
Rating:
2.0

Only two people on duty to do everything resulting in a 30 minute wait to get checked in . Some customers that didn't have reservations walked out the store. Drop off was somewhat better

Eugene S. 
Rating:
5.0

Uhaul provided everything needed to safely protect my belongings. I would definitely recommend to friends and family.

donald c.  |  Overall Experience 
Rating:
5.0

Nothing! At check out and check in service was perfect. Everyone was courteous and professional.

Victor Monica W. 
Rating:
4.0

Customer did not leave a comment.

Mike J. 
Rating:
4.0

Customer did not leave a comment.

derrick Y. 
Rating:
2.0

Trailer had bad tire and had to request a new one be put on. No experienced people to check me in on my return had to wait until someone to get back from test drive to check me in wasted 35 minutes.

Allen W. 
Rating:
5.0

Customer did not leave a comment.

Reid H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clayton B. 
Rating:
4.0

Customer did not leave a comment.

Tony Y. 
Rating:
5.0

They need to leave the bathroom unlocked besides that wonderful place

Vanessa I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin X. 
Rating:
5.0

No problems, no issues. Great experience.

Matthew S.  |  Overall Experience 
Rating:
3.0

my only problem was having to wait 15minutes before someone came to the front desk to check me in. There was a lady in front of me that waited longer. Took me a while to leave the truck that night, but that was probably on me.

DERRICK B. 
Rating:
4.0

More high demand items such as queen size mattress covers kept in stock

Suzanne S. 
Rating:
5.0

I was charged 3 times. $96.62 for two days. I extended it by one day. When I brought the truck back they said they would not charge me for the extra day. However on my credit card they charged me an additional $47.79 and $46.79

Don S. 
Rating:
5.0

Customer did not leave a comment.

Cherie T. 
Rating:
5.0

Everything we experienced with Springdale U-Haul was really good. They truck and moving equipment were ready as promised. Pick-up and return were both fast and efficient and professional.

Phillip B. 
Rating:
4.0

Can we please work on keeping Clifton around. That's the best dude we've had there since we lost Austin.

JUSTIN M. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN J. 
Rating:
1.0

The employees are disgruntled the bathroom is always locked to paying customers because there’s a homeless problem outside the storage is locking the bathrooms everyday I was there

Alan T.  |  Overall Experience 
Rating:
4.0

Check in was pretty slow, even after i reserved over the phone

jason C. 
Rating:
5.0

Staff at this location were excellent. They took care of me in a timely manner and hooked the trailer up for me which was very helpful.

Terri L. 
Rating:
5.0

They were very accommodating.

Paula H. 
Rating:
1.0

I rented a 6 x 12 trailer. (1) The rolling door was broken and would not open completely (about 6 inches from the fully open position) and made it very difficult to move in and move out large items; I bumped my head, back and shoulder about 6 times, (2) The trailer had debris and loose screws left in-place on the bottom indicating it had not been cleaned before I used it and (3) MOST IMPORTANT - When I returned the trailer, the U-Haul agent and I discovered the safety chain from the trailer had never been attached to my SUV (it was still wrapped up around the trailer tongue. I picked the trailer up at the Springdale U-Haul, two U-Haul agents installed the trailer onto my SUV and checked it said I was good to go, I never removed the trailer from my SUV, so I was driving around and hauling furniture w/o the safety chain attached.

Daniel S. 
Rating:
5.0

Very nice people.

marshall W. 
Rating:
5.0

Customer did not leave a comment.

mike L. 
Rating:
5.0

Be sure inside of windshield is clean. Mine had 3 spots where a gps or radar had been stuck on it; plus a hazy film, probably from smokers.

STEPHEN G. 
Rating:
4.0

Customer did not leave a comment.

Gregory M. 
Rating:
4.0

Customer did not leave a comment.

MARIA J. 
Rating:
2.0

When I walked in the girl said she was new and was busy doing something else and I would have to wait a minute, which I was mostly okay with. I appreciated her up front communication but she realy didn't great us, and I had an appointment which I was on time for. The van I got didn't match the one in the system they gave me, and it was very dirty outside and pretty dirty on the inside. I had to call customer service and get the wrong van thing switched out.

Jason C. 
Rating:
5.0

The staff was amazing, especially Jamus. My son and I were having a hard time trying to unload a big refrigerator off the truck, when Jamus comes to the rescue with an appliance dolly and help us unload it. He also helped us put it in our storage locker. Thank you so very much Jamus for ur help.

DEBRA D.  |  First Impressions 
Rating:
5.0

Y'all need to rent the bigger trailers for one-way trips....I was told only the 5x9 were able to be rented for one way trips...I have a trip to Florida coming up and now I gotta find another company to rent from.

Wellington T. 
Rating:
5.0

Customer did not leave a comment.

ronald K. 
Rating:
4.0

Customer did not leave a comment.

Dale W. 
Rating:
5.0

I would like to say a big thank you to Jamus, he really helped me and my son out today. We were having a hard time trying to get my oversized fridge out of the U-Haul truck. When he comes to the rescue with an appliance dolly and pulled it down to our storage building.

Debra D. 
Rating:
3.0

Still waiting for my receipt. I wasn't given a paper one and have not received an email either.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Carolina M. 
Rating:
4.0

Customer did not leave a comment.

JIM S. 
Rating:
3.0

I made a reservation online for a climate controlled unit. When I checked in, I was told there wasn’t a climate controlled unit and the staff member “didn’t know why” they would say there was. The units are poorly set up and access is from one point only -far, far away from the unit itself. Not at all what I expected

Rebecca M.  |  First Impressions 
Rating:
5.0

Very helpful

JARED R. 
Rating:
5.0

Customer did not leave a comment.

Holly S. 
Rating:
5.0

The folks at U-Haul were friendly and very helpful. We will rent from them again

DAN C. 
Rating:
5.0

Customer did not leave a comment.

leah S. 
Rating:
5.0

Customer did not leave a comment.

Tami G.  |  Overall Experience 
Rating:
1.0

The Twin City location was fine, but was not where we I was supposed to drop off and I had to get re-directed. After the disaster attempting to pick up the trailer, I took off work to return the trailer and the location did not open until 9am. I was there right at 9. When they opened, they told me they couldn't take it because their lot was too full. So, I had to drive to the Twin City location. If they would have let me know ahead of time, it would have been no problem, but no communication. This cost me another hour and a half. Very poor coordination and communication.

Doug F. 
Rating:
4.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

My first scheduled movers didn't even show up. I would take them off your movers list.

Amber P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Z. 
Rating:
5.0

Customer did not leave a comment.

Ninoshka N. 
Rating:
4.0

Customer did not leave a comment.

Briseida G. 
Rating:
5.0

I cannot think of one thing I would improve on. Pleasant, attentive staff. Pricing was fair.

Brad D. 
Rating:
5.0

Customer did not leave a comment.

Johnny N. 
Rating:
5.0

I have a HUGE amount of stuff for a single person, so I had to gauge the number of boxes after their recommended chart showed 5 . (Books, Vinyl LP Albums, Many Collectibles)

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Jimbo R. 
Rating:
5.0

Keep on doing the great job you have been doing :)

chris S. 
Rating:
5.0

Customer did not leave a comment.

Ray M. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

no comments

Teimauri P. 
Rating:
5.0

Good service

Juan T. 
Rating:
5.0

Robert was very friendly, courteous and very helpful! I give him 5 stars!

James P.  |  First Impressions 
Rating:
1.0

Staff can not be found for anything

ROBERT A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew W.  |  First Impressions 
Rating:
1.0

Truck has a bad transmission. Was charged a fuel charge for no reason When I asked about it the guy said “I don't work in here so I don't know” I asked him to get someone who could help. He said “nah I don't do that”. I asked again. Same thing. He eventually told me “man I don't have to do shit for you”. I asked him his name he said “fuck you, that's my name”. He advanced toward me a bowed up at me as though he wanted to fight. I've never seen anything like it. I expect a full refund and an apology

Brent H. 
Rating:
4.0

All was good

Jon A. 
Rating:
3.0

Customer did not leave a comment.

Jennifer B. 
Rating:
4.0

Dollies Not fun to rent truck and dolly to find out no dollies available

LAWRENCE D. 
Rating:
5.0

I attempted to drop it at Fieldings, but they said they couldn't accept it and I ended up taking it to Twin City.

Connie F. 
Rating:
5.0

Customer did not leave a comment.

joann d.  |  Overall Experience 
Rating:
5.0

Lawson was so professional and so helpful, even though I messed up, on the app ordering! I would come back here again just because of him and his care for the customers and his pride in his job ! If I hadn't sold my business, I would try to steal him !!

Wiliam C. 
Rating:
4.0

Customer did not leave a comment.

Jose I. 
Rating:
5.0

Customer did not leave a comment.

lester U. 
Rating:
3.0

The lady who rented us the unit was not friendly everything else was fine.

nona s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laura M. 
Rating:
3.0

i was dropping off a truck. i had been in for over 23 hours and rhe kid cleaning rhe trucks says rudely if i didn’t go out and clean my truck that he would have to charge me for cleaning it. ok so i went out and threw a few coke cans and wrappers away. that was it. now for him not to be able to do that and still charge me is beyond me. but whatever. orherwise rhe experience was good

Elizabeth f.  |  First Impressions 
Rating:
5.0

Very grateful for our storage. And grateful for them being patient with us figuring out the security codes and for the entry doors.

Jennie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alice S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B.  |  First Impressions 
Rating:
1.0

I was signed up for the first month free , then for no reason was billed for it as I had not needed the unit any more

Christopher C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Becky D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alice S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alice S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles B.  |  Overall Experience 
Rating:
2.0

Back section of inside storage badly lit and much hotter than front. Always had to stand in long line to get help from staff. Was told access hours was same as office hours with no exceptions even due to 103 F heat during day hours. Musty smells when walking through back section. Was difficult to park in loading zone due to trailers parked so close to parking spaces. I moved to a better storage company for the same price.

Katherine H.  |  Overall Experience 
Rating:
2.0

I had to make 3 different reservations for one unit. I did them online but when I called to ask questions, no one could find my reservation even though I had a confirmation number. I had reserved the smallest unit available on the ground floor. The 2nd reservation that I made with Stephanie on the phone, she didn't mention that it was upstairs...so when I arrived at the unit to move my items in I had to select a different unit that was not upstairs and a much larger unit than I needed. Cost me over twice as much. Then large unit I was given, was filthy and full of bugs...but I instructed my daughter to clean it before she checked out so we didn't get any additional charges. Then I ended up being charged for two units! I had to call and get one credited back, which was easy. However, the whole process was difficult and I will not be back.

Amy B.  |  Overall Experience 
Rating:
2.0

First of all when you enter the facility you have have to stand and wait if there is another customer and No one even says hello or I'll be right with you. Also when you move your things out before the due date you SHOULD be given a credit. Any other place would do this.

Terry R.  |  Overall Experience 
Rating:
1.0

My storage unit was broken into and all my jewelry, tools, and beloved childhood stuffed animals were stolen. Uhaul did nothing to prevent this and left their gates open and unlocked all the time. I was there for less than a month when this occurred. So many precious memories and heirlooms lost.

CALLIE L.  |  Overall Experience 
Rating:
4.0

Was not aware my unit required a FLIGHT OF STAIRS TO ACCESS. Who knowingly would rent a storage unit requiring a buggy to unload a truck piece by piece onto...push buggy 50 yards from climate control to NON CLIMATE CONTROL thru swinging doors, unload each piece, manually carry it up a flight of stairs to another buggy...push loaded 2nd buggy another 25 yards to a 5×5 unit under a metal roof in AUGUST. I was by myself! 62 years old! But I did it! I will never do it again and will warn others of the fact it was a surprise.

Floyd W.  |  First Impressions 
Rating:
5.0

The staff was very friendly. Offered to assist me many times when I was loading my storage unit and unloading it when I closed it out

Sammy S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sonya F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larenz N.  |  Overall Experience 
Rating:
5.0

It has been a pleasure doing business with Springdale U-Haul over the past nine years.

Eugene A.  |  Overall Experience 
Rating:
3.0

The loading/unloading area is very limited in this location

Elaina S.  |  Online Move In 
Rating:
1.0

Please call or email for the full extent..

Kody M.  |  Overall Experience 
Rating:
4.0

The door to the unit was open when we got to it. The door is very hard to close. We didn’t figure that out until we got the unit completed filled.

BRIAN C.  |  First Impressions 
Rating:
1.0

I made a reservation online for a drive up unit several months prior to move-in. I called closer to time to change the move in date a few days earlier…no one had record of my reservation even though I had email confirmation. She made me a new reservation. I called day of move in because we were unable to do the online checkin….again mo reservation to be found. She made another reservation and I gave payment. Got to the facility only to find out we had been given an upstairs unit…which was unacceptable as I requested a drive up unit. There was a drive up unit available although much larger than we needed, more expensive and filthy.

Amy B.  |  Online Move In 
Rating:
1.0

We had a very frustrating experience with our U-haul trailer return and check in for our storage units at the Rogers, AR 8th street location. When we arrived at the 8th St location, the GM, Tanner Theobald was not friendly, nor helpful in anyway whatsoever. He was not informative or even apologetic that their elevator was broken. I am disabled and had no choice but to drive to the Springdale, AR, due to the elevator being out of service and him having no 1st floor storage units available. This caused us to be charged late fees upon returning both of our trailers to our original drop off location in Rogers. We inquired about changing our drop off location to the Springdale location, since we were there anyway and were simply told “It’s cost prohibitive. You’ll need to return them to the Rogers location. Both locations were understaffed which caused us even more delays thus causing us to be even later. The gentleman that checked us in at the Springdale location was friendly and helpful, but failed to give us full access instructions, which again, caused us further delays since they were short staffed. The ONLY redeeming experience I received was from James, at the Rogers location. He was the only person that understood my predicament.

Lora M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John O.  |  Overall Experience 
Rating:
3.0

I need some help with an ongoing problem with U-Haul. I completely moved out of my storage unit on May 24, 2023. At that time, the customer representative assured me that he would stop my auto payment charge monthly charge after he checked my empty storage unit # 2263, Springdale, AR. However my Bank of America MasterCard showed a complete June charge for $65. I called your toll-free 800 number 3 times @ got two different people. The last one said the storage unit personnel would have to take care of that & transferred me. Someone answered the call but it dropped shortly thereafter. So I then went back into the Springdale office and asked for a credit back to my MasterCard and the stopping of the automatic payment charge for a unit that I was no longer in. The customer rep told me he could not do that, but the manager Miss Graham would have to do that. I called her cell phone twice and left two messages. Never received a call back, so returned to the Springdale office a second time. at that time I got a great customer representative who called a manager. The manager said he would stop the automatic payment enrollment that day and I would get either a check in the mail or a credit back on my MasterCard. I would appreciate a follow up on this problem as I have no other communication or charge back to my MasterCard. again, I moved out of number 2263 storage unit in Springdale, Arkansas on May 24, 2023 Thank you, Linda Thompson, 479–236–7187, Sunshinelt23@gmail.com

Linda T.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Soulaphanh P.  |  Overall Experience 
Rating:
1.0

My storage unit was robbed and I filed a claim with rep west and they denied the claim because u haul failed to redo their part

Jesse J.  |  Overall Experience 
Rating:
5.0

The doors to the unit are a little small, but we made it work. Thank you.

Jilina M.  |  First Impressions 
Rating:
4.0

While I would recommend this facility for the area and cleanliness, the pricing is a bit high. I know the storage spaces are very limited right now, but I would advise another to thoroughly check for better prices. Otherwise it was a fo

Paul S.  |  Overall Experience 
Rating:
5.0

Manager made correct

Jason R.  |  Online Move In 
Rating:
5.0

Manager rented out locked storage unit

Jason R.  |  Overall Experience 
Rating:
5.0

The young man who rented me the space was very friendly and helpful. Also while I was moving a young lady employee offered to assist me and asked to make sure I had what I needed.

Sammy S.  |  First Impressions 
Rating:
1.0

I have had terrible experiences every time I rent a new storage unit, and the one I got yesterday will absolutely be my last with u-haul. The manager cannot be reached. The units never get unlocked when they say they will. I was forced to accept a wrong unit because no one would do their job to go unlock the unit I originally requested, only to find while the movers were on the clock that the wrong unit was so short I couldn't fit my refrigerator inside. So I ended up having to pay the movers for an extra day of work and an extra day of a u-haul trailer due to your staff's failure in the first place. Your incompetence has now cost me at least $200 extra than it should have, not to mention the HOURS Ihave waited around for your staff to unlock doors half a day or a full day later than they said they would. I will strongly urge anyone I know NOT to ever rent from your facility again, for their financial well-being and sanity.

BRANDYN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin W.  |  Overall Experience 
Rating:
5.0

Great workers really great people they help you so much

PEDRO D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

michael c.  |  Overall Experience 
Rating:
5.0

Each of the people I talked with to arrange my storage unit rental were very knowledgeable, patient, and helpful. Emily, in particular, was great. Uhaul will be my first choice for any future needs.

John O.  |  First Impressions 
Rating:
5.0

I really don’t know I rented it and then I didn’t need it so I canceled it and never visited the location and was just no add. I just paid for it. I never used it like 24 hours.

Jason R.  |  Overall Experience 
Rating:
5.0

Customer service was great but your trucks really do need an upgrade.

Elizabeth E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Latrina P.  |  Overall Experience 
Rating:
2.0

The staff was friendly and very helpful. However, I was extremely disappointed to find out I didn’t have the storage unit I reserved a month before arrival. I was informed by the front desk associate that “even though you have a reservation, it’s still first come, first serve.” As a result, I had to settle for a storage unit that was much smaller than I reserved and I’m now left with less space than I need.

Chris H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jennifer c.  |  Overall Experience 
Rating:
5.0

We are sorry to go but will be back to rent a truck for our move.

Lisa A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBORAH H.  |  Overall Experience 
Rating:
5.0

Staff was very helpful in all my needs

Alleigh B.  |  Overall Experience 
Rating:
5.0

My move got interrupted by a winter storm. I could not get to the truck to unload it. They were so great to work with me. Jamal was so nice and professional on the phone. I couldn’t unload the truck, therefore they had to scramble to find another truck for the next customer. But, they never made me feel like I was putting them out or being an inconvenience. Super helpful! Very professional!

Crystal W.  |  First Impressions 
Rating:
1.0

I paid for 24/7 access and my code didn't work. I then got stuck behind a fence last night trying to move in. The Unit smelled like mildew so I'm hoping my stuff isn't moldy when I move out.

Taylor K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOUIS B.  |  First Impressions 
Rating:
2.0

Reservation was made online and when I went into the facility, the reservation could not be found even though I had my reservation number. After almost 45 minutes and being told several times they did not have a unit for me, one was located but at a higher price than what was given to me in my reservation. The representative said they could not override the monthly rate (although paying for a year upfront). We settled on a 13th month free and paying the higher price although the 13th month was communicated as a benefit of paying the original amount for a year in my initial reservation. At no time did the manager, Emily Graham, take the time to help or even come out of her office to assist me or her employees that were struggling to correct the situation. A unit was finally located but I could not move in as it had to be cleaned out first. While the employees that actually tried to help me were very nice, they clearly did not know how to navigate the system to handle my situation. Most disappointing was the laziness of the manager and unwillingness to lift a finger to help. I would only recommend this location because of the employees on the floor and their willingness to help customers.

PAT O.  |  First Impressions 
Rating:
1.0

Set up everything in advance, but after loading all my stuff to be taken to my storage there was a lock on the unit, it was already in use. They had three high schoolers working. I had to wait two hours before I was assigned another storage unit, but because of it already being late hours I was made to open the back gates and lock the loaded truck in the back (a 24 hour hold). When I returned the next day the storage unit was twice as much a month as I requested. This place has no proper security, and nobody working that knows what they are doing.

Rhian B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  Overall Experience 
Rating:
1.0

We have rented this storage room for many years (2011). We noticed recently that it was being pilfered regularly. Several items - 50 yr. old toy Tonka truck was missing, boxes with decorative pumpkins were gone. One day a LARGE box with only 2 pumpkins was there - two days later, box and items were gone. We have spent a great deal of money for this and we expected it to be safe and not plundered for garage sales, etc.

JACK B.  |  Overall Experience 
Rating:
3.0

staff was lovely and helped us with what they could. unfortunately our unit was broken into and nothing done about it

ericco c.  |  Overall Experience 
Rating:
5.0

Very personable and professional.

John Y.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

alexia b.  |  Overall Experience 
Rating:
5.0

Very friendly and knowledgeable staff

Tami G.  |  First Impressions 
Rating:
5.0

The young man that helped me was very professional he went over and above trying to help me find the perfect size storage unit that I needed.

Lasundre T.  |  First Impressions 
Rating:
5.0

Everything was perfect. The employees were super helpful the storage building was nice just what I was looking for.

Joyce W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kevin m.  |  Overall Experience 
Rating:
5.0

Nice people if I had any questions all I had to do is ask.

Joyce W.  |  Overall Experience 
Rating:
5.0

La joven que me atendió fue muy amable sin hablar español ella puso todo de su parte para dar me un gran servicio

Caroline J.  |  First Impressions 
Rating:
1.0

Staff was always rude and not helpful. Towards the end of my rental time the price was increased but yet you couldnt use the front door majority of the time. You then had to use the side door but yet there was only maybe two spots to park in to unload your stuff due to all the crap and trash laying around on the side. Trying to get through on the phones was the most ridiculous time consuming waste of time! I will never uhaul again and this place just takes the cake on crappy business!

Lexus M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephan M.  |  First Impressions 
Rating:
5.0

na

Soulaphanh P.  |  First Impressions 
Rating:
4.0

Some new people there are a little lacking, but the people that have been there a long time were very helpful

Scott W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fay d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deshawna C.  |  Overall Experience 
Rating:
3.0

One of manager needs to learn how to make peoples get more relax without getting stresses .........but two of genareal manager really doing good job to help peoples to keep them deel better to know we all can get done without any worrier.......keep up

Sean B.  |  First Impressions 
Rating:
4.0

It seems the facility is a bit under staffed. But the workers are very helpful and doing the best they can, with the work load and 100 degree heat.

Terry R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dena r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hollie P.  |  Overall Experience 
Rating:
1.0

It was chaos. I had paid for a month but they removed me from the system and rented the unit to someone else. Trying to get it fixed was a nightmare. Management is completely unprofessional.

Glenda H.  |  Overall Experience 
Rating:
5.0

The General manager of that store is very helpful.

MITCHELL T.  |  First Impressions 
Rating:
5.0

Everyone was always helpful and kind. Thank you!

Cara S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harrison b.  |  Overall Experience 
Rating:
5.0

The unit was not unlocked and there was no padlock in the unit as stated in my confirmation text. These were not a huge inconvenience, just thought I’d point it out that the process was not what was stated. Staff members were super helpful and polite.

Alicia S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY C.  |  First Impressions 
Rating:
3.0

The sliding doors to enter were broken we were told to go to the back doors the ramp was blocked there was not easy access since the front doors were broken. Then we had to wait for the manager for 20 minutes to come and take a lock off the unit so we could put our stuff in there. The manager was not onsite because it was 6 pm looks like the employees should have had the proper keys to assist with lock removal. The employees that were there was nice and did apologize. It was just a very stressful day after driving 5 hours there and then having to wait for someone to come and remove a lock when there should have been keys left there.

CHERYL L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kikue J.  |  First Impressions