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RICHARD C | Overall ExperienceSelf Storage Units in Simi Valley, CA, 93065
U-Haul of Simi Valley
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- 4.5 es la calificación promedio de clientes
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Driving east on Los Angeles Avenue there is no easy way to pull into the Uhaul lot. I had to drive much further up the avenue to find a business I could turn around in to travel back west on L.A. Ave and then pull into Uhaul lot. That's a city of Simi Valley street design flaw. It does frustrate Uhaul customers though.
RICHARD C | First ImpressionsThe staff was very kind and helpful. Unfortunately this particular location doesn’t have very many storage units. I came 5 minute before closing thinking I could access my reservation of the storage unit and simply load my stuff in once the office closed, unfortunately that wasn’t an option. When I came at opening the next morning, the worker wasn’t able to locate my reservation or set me up properly. We waited for over an hour for us to finally get access to the storage unit. Again, the staff was super kind and I could tell they were doing everything they knew to do, but it was an unfortunate situation. This location seems great for truck and van rentals, but probably not the best for just storage rentals if you’re looking for something quick.
ARI B | First ImpressionsJoe and the entire team at this location are the most professional, attentive, knowledgeable and refreshing types of professionals — working in a demanding and clearly busy (seemingly non-stop) environment of steady customers in and out). They have made multiple services of this Uhaul site easy and seamless to use and invest patronage in, from rental vehicles to storage space, to moving supplies, to friendly advice and enjoyable almost “small town” friendliness. Thank you and your them for the truly rare and higher quality customer experience than is as easy to find and salute as this Uhaul team is at this location. 👍
STEPHEN F | Overall ExperienceThe staff was very helpful and the storage units are clean and easily accessible. Im very happy with it and I would recommend all my friends who are looking for a storage unit to rent here.
Jeff H | First ImpressionsThere was quite a long period of time where I couldn't reach the staff at this location by phone. I was always transferred to another facility to take a message for them. 9 out of 10 times that I left messages I did not receive returned calls.
Charles S | Overall ExperienceThe workers were rude and unprofessional and did not make me feel welcomed so I canceled the unit rental because they are dirty and small located in a parking lot customer service needs to be improved
ERIC A | Overall ExperienceThe staff are excellent! This U-Haul has gone above and beyond my expectations. The U-Haul of Simi Valley is the best U-Haul on this Planet!
DeMetra M | First ImpressionsThanks for your help
nicole w | First ImpressionsThe staff was pleasant and helpfull in every maner of the process even help me load the storage unit. i couldnt ask for better service.
RONALD T | Overall ExperienceThe staff was excellent well trained and cater to every need I had I would recommend this facility to all my friends they are the last stop shop don't need to go anywhere else thank you for the great service muchly appreciated
RONALD T | First ImpressionsRude, lazy and not willing to work staff. They all had their cars blocking my storage unit. I had to ask them for access, when not one but 3 employees leisurely took their time moving their car show vehicles as I waited a few minutes. The facility is dirty and it would make sense with 3 ppl who just take their time doing almost nothing. There was a mixup by uhaul of my pickup location and the staff were not helpful. Which all coincided with the customer service number who basically did the same thing and pushed me off to someone else to someone else. What a waste of time having me drive all over town and not be helpful. Horrible experience. If I wasn’t moving and needed your services that day I would have gone elsewhere. From this point forward you lost a customer. Thanks for wasting my time. Good to see staff being paid to do absolutely zero work.
Jackie B | Overall ExperienceThe manager of the Simi Valley branch is great.
Alyssa M | Overall ExperienceOver the phone customer service was not helpful. Decided to go in person to inquire more and the in person staff at Uhaul Simi Valley is so friendly, helpful, and considerate.
Alyssa M | First ImpressionsWorked well for our needs
James H | Overall Experience