Occasionally, the lights would turn off and the alarm/siren would randomly go off while we were moving things out of our unit. Other than this, the staff was always helpful and the facility was always very clean! There was a homeless? man that was using the bathroom and he said he left his wallet upstairs and parked his bicycles outside for long periods, which made us nervous not knowing what he was doing in the building. He would wait by the door and piggy back on other people’s access in and out…just seemed a little strange! He never bothered us, but just made us uneasy to be there at night like that!
Patty S | Overall ExperienceSelf Storage Units in San Juan Capistrano, CA, 92675
U-Haul Moving & Storage en San Juan Capistrano
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The manager ‘Ethan’ came and falsely accused me of ‘sleeping’ when I sat down and leaned back for less than minute when pulled muscle in my back, told me I wasn’t allowed to ‘hang out’ (I just got there and wasn’t even done unpacking into the new storage and raised his voice at me with many false accusations. I hope in the future it isn’t uncontrollable to go to the storage if I need to which I told him wouldn’t be often but I needed to repack as my mover left and did a terrible job and I had to with a metal arm and metal leg put it inside in an unorganized manner unexpectedly while injured. Thank you, Sera Fina 424.346.4778 serafinagallery2025@gmail.com
Sera F | First ImpressionsVery Safe!
DELANY H | Overall ExperienceUnits are too expensive
Carol S | Overall ExperienceThis was one of the best storage solution experiences I've had.
DOROTHY R | First ImpressionsAccess and parking with a trailer was almost impossible. Way too tight and blocked by unused rental trucks.
Steven B | Overall ExperienceHighly recommend. 5stars
David M | Overall ExperienceMonica was especially helpful. Great customer service.
RHONDA C | First ImpressionsEvan @ SJC facility was totally on w/it! He answered my questions got me a great unit to fit my needs. thanks!
Chris R | Overall ExperienceThe only concerns I had were my billing experiences. Charging me for a unit that didn’t belong to me and not refunding me my money.
Jamie K | Overall ExperienceThank you!
Timothy T | Overall ExperienceEthan was so respectful, kind and very organized and quick to give perfect answers to any and all questions. He made everything go so smoothly with no stress. If I still had my business I would hire Ethan and put him in charge of everything. What a pleasant experience.
PATRICIA S | First ImpressionsThe prices were not what I was quoted for storage unit or truck rental . Uhaul ereased my reservation for storage and I was told they would waive additional day charges for truck because I had the delay through no fault of my own. Employees were very professional.
Alyson R | First ImpressionsEverything went well but I have to return as I did not closed the unit correctly. I do not know if it was my fault but struggled closing. Next day when I went back as instructed by email the closing Mechanism worked perfect. Also I wasn’t explained the proper procedure to enter and leave the facility the first time by a very nice young employee. The second time a nice young lady explained well I am fully satisfied
Elias C | Online Move InI am very pleased with the new staff you have. Yesterday Monday, around 1pm, a very nice young man ( he is blond, tall and thin) help me and gave me all information I needed it. Sometimes this process of moving and opening/closing storages can be a bit overwhelming but he made it smoothly as possible! Thank you!!!!!
Antoinette M | Overall ExperienceClean - easy parking - plenty of carts - nice security - good extended hours
Michael Y | Online Move In