Office staff professional, efficient, accommodating. Good experience overall.
SHIRLEY F | Overall ExperienceSelf Storage Units in Costa Mesa, CA, 92627
U-Haul Storage en Costa Mesa
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A Plus Storage
2458 Newport Bl, Costa Mesa, CA 92627 View Available Units
(U-Haul Neighborhood Dealer)0.2 miles from this location -
U-Haul Moving & Storage at Harbor Blvd
822 S Harbor Bl, Santa Ana, CA 92704 View Available Units5.3 miles from this location -
U-Haul Moving & Storage of Tustin
1431 El Camino Real, Tustin, CA 92780 View Available Units6.9 miles from this location -
U-Haul Moving & Storage of Midway
15182 Beach Bl, Westminster, CA 92683 View Available Units7.7 miles from this location
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Great staff, clean facility.
SEAN C | Overall ExperienceNo issues.
MICHAEL C | First Impressionsno good phone numbers we could call to get help . The office was in a different spot and facility so we couldn’t get our card to get into the gate. There were no lightbulbs and nobody told us, so it was dark in there.
Kraig H | First ImpressionsI rented a truck and was given a storage unit free, but after I got assigned a storage unit, they charged me for the unit anyway. Even after seeing the discount for free unit on the app, staff stated they were unable to reverse the charge. I was told I had to contact the manager for reversal of fee. Multiple phone calls and voicemail went unanswered and I was never given refund. I ended up moving out after a couple weeks. Beware false advertising and lack of customer support.
JASON R | Overall ExperienceThe storage unit is too small for a medium. I got a bigger unit in san diego last year and Roseville, California about 3 years ago
Richard S | First ImpressionsStaff were great. Facility was clean. 10X10 storage unit light didn’t work. Staff said Uhaul or ownership made decision to remove lights from units. This is a dangerous and serious liability and a lawsuit waiting to happen. We spent the entire day renting a truck, loading it up, attempting to unload, then realized the unit will not work because of no lightning. We then had to take truck back home unload and return it. Wasted day, wasted money. It is a shame what a poor Company Uhaul has become. They are lucky to have such great staff but it is no longer worth the hassle to do business with the brand.
Kevin R | Overall ExperienceThe elevators are a little slow.
JEFFREY R | Overall ExperienceWould have given 5 stars, however great in all ways except no prorated refund.
bryan g | Overall ExperienceFrom the start the customer service was bad but it got worse. A staff members decided to park in front of my unit blocking me access. She told me it was ok because she works there. Then tried to say I was trying to attack her. It was all on camera. I complained to the manager but he protected his own by making excuses. He was talking to me like I was a stupid old women. I then complained to 800 number they had this manager call me and he was even more insulting by telling me it was not how I experienced. What was he there? No just another man insulting an older women by trying to protect his own. No apology was never given. Young stupid men discriminating and older disabled women. I was given a unit that had a door that was hard to open. I complained but they manager told me it would need to be oiled often. No then door should be replaced. The piece that held lock was broken and I had too tell them it was broken and rusted where it was dangerous. Management is the worst! The out going gate was stuck open Dow at least 2 weeks. So this place doesn't care about their renters in my experience and to make matters worse are sexest!!
michele d | Overall ExperienceAdona was awesome! From our move in date to move out! I posted a Google review and thank you for the reimbursement!! We will always use uhaul!! Moving college students in and out of apartments every year for summer months is a necessary evil and a tedious and exhausting exercise in patience and pockets. Last year we opted to rent a storage unit which was conveniently located right next to Uhaul’s rental location where we were able to pick up and drop off the truck within walking distance of one another. We ran into a few technical issues related to security access points but Their employee Anona was very quick to walk immediately over to assist us. Checking in and out and monthly payments made every part of the process very seamless and convenient and when we finally moved out last week, Anona once again Was incredibly helpful. We moved out on the day of our monthly billing cycle which she was all too happy to speak with her manager about to ensure timely reimbursement. Our storage unit was clean, and my only complaint is the inconvenience of lugging to a second floor location. However, they have lift elevators and provide plenty of assorted dollies for their clients on site in a rattly accessible and locked closet. Felt like our belongings were safely secured with four layers of protection From entry into the site to access to the second floor, and elevators and including of course, security cameras. I highly recommend not only the company, but this particular location in particular. I also recommend downloading the app for added ease where most questions and all reservations an account access can be made. Shannon Karian
Shannon K | Overall ExperienceNo longer using your facilities because you don’t allow motorized vehicles in your storage. I found a storage company that does allow motorized vehicles in their storage spaces so I decided to go with them.
MARKUS B | Overall Experience