Great staff…helpful…friendly
Harvey J. | Overall ExperienceSelf Storage Units in Rough and Ready, CA, 95975
U-Haul Moving & Storage of Penn Valley
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Very happy the manager at the penn valley ca. Facility was most helpful and kind. Thank you Romie
Mernie R. | First ImpressionsThey are so nice and have helped me out a lot with coordinating my move into storage and renting the Uhaul. I’m very pleased.
Marcella O. | First ImpressionsStaff was very helpful and friendly. I actually went back a second time after we moved in to rent truck to go to dump, and wound up renting a space to store our boat.
Howard B. | First ImpressionsRomie was very knowledgeable and courteous.... Not to mention very helpful.... Thank you Romie. Respectfully..... Darrell Torry
Darrell T. | First ImpressionsGreat location and all the staff are friendly and courteous.
Robin W. | Overall ExperienceWhether on the phone or in person, the staff has always been very friendly and helpful.
Rosemary L. | Overall ExperienceAll the crew is amazing. They are really helpful and friendly. I want to say that Romie (I thing she is the manager) she is one of the best attended I have ever had in USA. I really appreciate the penn valley unit crew. Thanks again! Wish u the best
Carlos Henrique M. | First ImpressionsThe office staff is nice, helpful and very prompt since I live in AK. and not CA.
Jackie B. | First ImpressionsUnder unusual circumstances, they were so helpful to my family. Thank you.
JOHN F. | Overall ExperienceWorked with me even though the computers weren't forwarding my information.
Jesse C. | First ImpressionsWhen I moved out of storage and asked the manager to stop my next automatic payment, I was charged twice for a unit I no longer occupied. I called them to correct the error on the first charge, and she said she already noticed they mistakenly charged me. She said she already reversed the charge. The next day, I was charged again. Both charges incurred an overdraft fee on my bank account, and my account is still frozen. When I called to inquire about the second charge, she blamed their faulty system and said she noticed I was charged again and had already reversed the charges. When I asked her to cover the overdraft charges, she said the mistakes were not her fault and she is sorry. When I said my review would reflect poor service, she started yelling at me and I hung up. I'm appalled that they knew they had made mistakes but never called me to warn me about the unplanned charges to my account. The management at this facility is shady. In addition to the fiasco described above, we had rented a truck to clear our storage for which they overcharged us. They tried to up the daily fee of rental, and when we pointed out it was more than the amount stated on the truck, they upped the mileage cost to $1.29 per mile, stating that is the weekend rate. It all seemed very fishy. I will not make the mistake of trusting U-Haul with my business after this. I'd rather pay more for respectful, honest treatment.
April W. | Overall ExperienceGreat staff, great facility.
GERALD S. | Overall ExperienceFriendly and helpful staff! I will be storing my trailer there next year.
Richard O. | Overall Experience