All the crew is amazing. They are really helpful and friendly. I want to say that Romie (I thing she is the manager) she is one of the best attended I have ever had in USA. I really appreciate the penn valley unit crew. Thanks again! Wish u the best
Carlos Henrique M. | First ImpressionsSelf Storage Units in Rough and Ready, CA, 95975
U-Haul Moving & Storage en Penn Valley
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6.4 millas desde esta ubicación
U-Haul Moving & Storage of Grass Valley
2530 Ridge Rd
Grass Valley, CA 95945Limited Units Available. Act Fast!
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32.4 millas desde esta ubicación
U-Haul Moving & Storage at Sunrise Avenue
333 Sunrise Av
Roseville, CA 95661 -
36.4 millas desde esta ubicación
Watson Storage
8628 Pleasant Grove Rd
(U-Haul Neighborhood Dealer)
Elverta, CA 95626Few Rooms Left. Reserve Today!
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38.4 millas desde esta ubicación
U-Haul Moving & Storage of Citrus Heights
5220 Auburn Bl
Sacramento, CA 95841
Contenedores U-Box® para mudanza y almacenamiento
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The office staff is nice, helpful and very prompt since I live in AK. and not CA.
Jackie B. | First ImpressionsUnder unusual circumstances, they were so helpful to my family. Thank you.
JOHN F. | Overall ExperienceWorked with me even though the computers weren't forwarding my information.
Jesse C. | First ImpressionsWhen I moved out of storage and asked the manager to stop my next automatic payment, I was charged twice for a unit I no longer occupied. I called them to correct the error on the first charge, and she said she already noticed they mistakenly charged me. She said she already reversed the charge. The next day, I was charged again. Both charges incurred an overdraft fee on my bank account, and my account is still frozen. When I called to inquire about the second charge, she blamed their faulty system and said she noticed I was charged again and had already reversed the charges. When I asked her to cover the overdraft charges, she said the mistakes were not her fault and she is sorry. When I said my review would reflect poor service, she started yelling at me and I hung up. I'm appalled that they knew they had made mistakes but never called me to warn me about the unplanned charges to my account. The management at this facility is shady. In addition to the fiasco described above, we had rented a truck to clear our storage for which they overcharged us. They tried to up the daily fee of rental, and when we pointed out it was more than the amount stated on the truck, they upped the mileage cost to $1.29 per mile, stating that is the weekend rate. It all seemed very fishy. I will not make the mistake of trusting U-Haul with my business after this. I'd rather pay more for respectful, honest treatment.
April W. | Overall ExperienceGreat staff, great facility.
GERALD S. | Overall ExperienceFriendly and helpful staff! I will be storing my trailer there next year.
Richard O. | Overall ExperienceWe got to meet all of the staff when we moved in. Romie, Christine, Bryce and Drew were all so helpful and kind. Will always come back to this location
Lawrence & Sherrie A. | First ImpressionsWhen I moved out there was a motorcycle blocking the entrance to the hallway that my storage unit was in. This made it extremely hard to move anything out especially my large boxes. I'm not positive but I believe it was the employee on duty's who was also rather rude to me when I went in to say that I had vacated my unit. I took a picture that I can send for proof if i am provided an email address. I hope this doesn't reflect on the other employees or my past experiences here as they have always been great up until yesterday when moving my belongings out.
CULLEN B. | Overall ExperienceThank you
Jason S. | First ImpressionsThe staff was and is always very friendly. This was not my first time going there and will not be my last.. I was very impressed with how quick and easy the process was.
CULLEN B. | First Impressions