Most of the employees were fantastic and very helpful. One in particular made this experience very unpleasant. Nina misquoted me and from that moment on was extremely rude- to the point of hanging up on me. I had seen poor reviews of this particular site, and learned for myself. Nina tried to charge me a month after I’d moved out, and I had to speak to someone else. Luckily I was well documented.
MEG B. | Overall ExperienceSelf Storage Units in Rio Rancho, NM, 87124
U-Haul Moving & Storage at Southern and Unser
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Tun around could be wider but other than that it was great. More dumpster location and it was full the 1 available
Shawnia j. | First ImpressionsThank for your storage.
TAO M. | Overall ExperienceThe young lady(Nina?) who waited on me has excellent customer service skills. She was very helpful and made the process comfortable and easy. I hope I deal with her in the future.
Carrie E. | First ImpressionsThe facility was always clean and well kept. Every step from move in to move out was easy. I truly appreciate the staff.
Robert P. | Overall ExperienceKeep up the good work I am very happy to do business with you Thank you for being there Cynthia Torres
Cynthia T. | First ImpressionsLocation and service was excellent
DONALD H. | First ImpressionsThank you for all of your help this week. It can be stressful trying to do business when I no longer live in that State. Randi, Gabe and the store manager were great! I had this unit for almost 3 years and it was a wonderful experience. I can not thank you all enough!
Kischea T. | Overall ExperienceNever left UHaul just moved out of one of two storage units. I still have my same 10 x 10 unit, but am listed as a new customer.
ed r. | Overall ExperienceAndy is a terrific dedicated employee! Thanks to him I stay at your location. Only complaint is that UHaul always gave me a discount and now that I closed out my (x20 unit and still keeping my 10x10 Unit I’m paying a higher price then expected and no discount I was assured I would always have if I stayed with you, but now as a new???? Customer no discount, etc.
ed r. | First ImpressionsThe repurpose room was broken, we couldn’t get in. I think that having that is a great idea. I hope it gets fixed or at least have staff able to open it.
Rose B. | First ImpressionsVery friendly assistant there would go back there
Christine V. | Overall ExperienceOur belongings were infested with mice urine and droppings. We had to throw our 600.00 area rug along with several other items out. Very disappointed considering how much we paid to protect our belongings to end up paying to dispose of them. Such a waste!
Ryan H. | Overall ExperienceThank you very good people
timothy p. | First ImpressionsHad my things stored for a long term trip, came back to everything I put in the storage (my bed, clothes, electronics) covered in mice droppings and pee. In the elevator the sign says something about how the facility does pest control. Upon telling the staff about the problem I was told I could return later that week so they could “refill the trap”. I wish I could upload the pictures.
Joshua W. | Overall ExperiencePretty bugged. I paid for my reservation online. Went to the place to pick up my lock and get the rest of the information and I was forced to pay again. I showed the guy my transaction for 96.00 that I had just made with my reservation number and he wouldn’t believe me or find a resolution. I will end up disputing the charge with my bank
Brooke D. | First Impressions