El cliente no dejó un comentario.nicolette w. | First Impressions
Customer Reviews for U-Haul Moving & Storage at Southern and Unser
Rio Rancho, NM 87124
(One Block West of Unser on Southern)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.danielle g. | Overall Experience
El cliente no dejó un comentario.William J.
El cliente no dejó un comentario.Todd J.
El cliente no dejó un comentario.Russell B.
El cliente no dejó un comentario.Albert C.
El cliente no dejó un comentario.Henry K.
Nothing it was greatMary S.
Always a pleasure renting from this location. Gentlemen with a British accent was so very polite and did a great job closing out our reservation. :)Lori B.
El cliente no dejó un comentario.sammy G.
When calling after 4PM, a call center employee will answer. The "out the door" quote $$$ may not be the actual price when you pay for the hitch, labor, and taxes. The quote I was given was not the same as my cost "out the door. " Thankfully, it was only $2, but the principle of honoring a quote is still to be adhered to.Terry P.
El cliente no dejó un comentario.fred S.
El cliente no dejó un comentario.Anthony C.
El cliente no dejó un comentario.Bernadette R. | Online Move In
Utilizing a storage space here was friendly, convenient, and affordable. The facilities were perfect for my husband and I and we were able to secure a unit that was on the ground floor(indoors) and very clean and easily accessible. The staff here are some of the friendliest people and helped us with the whole process even allowing us to bring our PODs and unload it to their storage which if I needed to do that again I will go with the UHAUL Box (instead of PODs)! Thank you all at Rio Rancho Southern & Unser UHAUL. I will use your facility the next time I need it! Amber H. | Overall Experience
Love this store . Always helpful and very polite . â¤ï¸â¤ï¸â¤ï¸Brad S.
I appreciate the personal help and patience thd staff had with my family storage.Tina L. | Overall Experience
El cliente no dejó un comentario.paul F.
El cliente no dejó un comentario.Valery D.
El cliente no dejó un comentario.Destani H.
Everything was always a pleasant experience, from our initial move in, to moving units, to adding a unit and moving out.Jamie L. | Overall Experience
El cliente no dejó un comentario.Jan A. | Overall Experience
El cliente no dejó un comentario.Mallory S.
El cliente no dejó un comentario.Shauna C. | Overall Experience
Unfortunately I cannot give five star rating for this. The employees were excellent and very helpful. However I was looking at outdoor storage for a travel trailer and although the spaces are large enough for my travel trailer, the space available to maneuver a vehicle with a trailer was not suitable for the location. The only access to the spot that we were assigned to would only be accessible with a small vehicle and not a travel trailer or even an RV. Therefore I cannot wholeheartedly give a five-star rating. I believe if information was available to employees prior to assigning outdoor storage, parking spots would be better utilized for access to vehicles that can actually fit.Christopher W. | Overall Experience
El cliente no dejó un comentario.mike S.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.Sherrie F.
Don't know, but the install was done in a timely manner allowing me to get reafy for an upcoming trip.Richard L.
This guy was best and very friendlyWillie K.
El cliente no dejó un comentario.Siera C.
The Albuquerque crew was fabulous! Micah and Jen in Albuquerque were top notch!! But, the scheduling staff in Phoenix were very confused, told me my u boxes would arrive Friday, than they said, Saturday at 0830, they then cancelled and said, 1230... It was changed three times! It was very frustrating because I had other people to coordinate with.. Then Saturday morning. I just happened to be near the property and saw the U-Haul flat bed with my 3 boxes around 0900 am. I was shocked, since I was told they wouldn't arrive until later. I thought it was a guarantee Friday delivery? I had to gather help to unload...The crew that unloaded the boxes in Phoenix were great, Melissa and helper. My complaint is with Johnny and the scheduling mix-up. Is there some type of reimbursement for late deliveries and the hassled it caused?Aretha M.
I was expecting to pay 30 - 40 dollars for a 10 foot truck. They charged me 70.Aaron P.
Great customer service.Ivan H.
Great customer service!!Robert D.
El cliente no dejó un comentario.Sherrie F.
El cliente no dejó un comentario.William H.
El cliente no dejó un comentario.KURT W.
El cliente no dejó un comentario.Ashly Q. | Online Move In
I was able to let them know there was a leak in the ceiling.Christina M.
The gentleman that helped us was very friendly and offered us extra blankets . I really appreciated his customer service everything went very smoothly, I'll be back.....Denise M.
El cliente no dejó un comentario.Barbara M.
I would highly recommend using this storage facility. If I ever need to store anything again, I would come back here. GraciasAnthony G. | Overall Experience
El cliente no dejó un comentario.LAVONNE C. | Overall Experience
El cliente no dejó un comentario.LAWRENCE R. | Overall Experience
Every one was friendly and helpfulFidel S. | Overall Experience
Fantastic experience! Quick and easy to pickup and return the equipment.Tristen R.
El cliente no dejó un comentario.Mike D.
Professional and politeDonald C.
El cliente no dejó un comentario.Valery D.
Thank you for great service 😀 🙏Guadalupe R.
El cliente no dejó un comentario.Brenda O.
Employee was extremely efficient, courteous, and respectful of my time.Robert B.
El cliente no dejó un comentario.Larissa C.
El cliente no dejó un comentario.Isaiah D.
El cliente no dejó un comentario.Keith L.
Great friendly serviceMeese B.
El cliente no dejó un comentario.Patrick L. | Overall Experience
Love the costumer servicemeagan M.
El cliente no dejó un comentario.Lino D.
Zach and Andy were impeccable w/ their customer service.Bobby C.
I had rented a truck for one day while we had carpet installed. I ended up needing an extra day, but I called to do that I was told - NO, you have to bring it back, it is rented tomorrow. I ended up just unloading and out in my front yard overnight while they finish tomorrow. I rushed truck back. When I got there they had 7 trucks just like this one.TIMOTHY W H.
Easy scheduling online. Price was fair. I was in and out in 40 minutes or so. Friendly staff. Ultra-clean, well-stocked facility. I'll do business here again.Timothy H.
El cliente no dejó un comentario.michael J.
El cliente no dejó un comentario.Victoria V. | Overall Experience
El cliente no dejó un comentario.Delania R.
El cliente no dejó un comentario.AMY M. | First Impressions
Get trucks with cruise control.Frederick J.
El cliente no dejó un comentario.donald M.
Your phone staff, Michaela, ( I hope it's spelled right) , she was an absolute angel, she was so patient and helpful to me with selecting the right size unit I needed, and just so pleasant to speak to, really made my day to be treated with such care and kindness. Thank you Michaela, don't let rude customers ever take that away from you.shannon g. | First Impressions
El cliente no dejó un comentario.joseph C.
They were extremely helpful in getting me the information I needed to rent the right size storage unit. Thank you for all your help Michaela.shannon G.
El cliente no dejó un comentario.Ines C.
Nina was very pleasant and helpful.Fidel S. | First Impressions
My RV was broken into and nearly $1500 in damages. I reported it to the office in November. No changes to the facility or feedback regarding the break-in. January they raised my monthly rent. I sent emails several times requesting my rent not be raised but it was raised anyway.Sherry M. | Overall Experience
Not a thing. Excellent experience. The clerk even advised me on how to change the booking to save me money. Much appreciated.Richard T.
El cliente no dejó un comentario.GABRIEL M. | Overall Experience
El cliente no dejó un comentario.Andras F.
My containers arrived 3 days prior to the pickup date. I went to uhaul and they promised to call me back that did not happen. I attempted again and no call back until the morning of to say I can't get them till latter because the fork lift was in the shop. I was able to pick them up finally at 1200 the day of the 19th but I think if they arrive earlyâ€¦ 3 days early it would have been nice to be able to pick up the containers early as well.Michael S.
El cliente no dejó un comentario.alexis A.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Anna R. | Overall Experience
El cliente no dejó un comentario.Sigfried S. | Overall Experience
Give me a refund for the terrible trailer that was rented to meRyan H.
Charged me more that what I was supposed to pay, had to call customer service so they could refund me the extra charge, also manager and employee at the location I picked up weren't friendly at all.Oscar A.
El cliente no dejó un comentario.Robert B.
The wonderful lady who helped us was so friendly and professional. ¡Gracias!Daniel O.
El cliente no dejó un comentario.Melissa R.
El cliente no dejó un comentario.Kevin J. | Overall Experience
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.Rose H.
El cliente no dejó un comentario.Gerardo V.
El cliente no dejó un comentario.Angel R. | Online Move In
El cliente no dejó un comentario.JAMES C.
Staff seemed annoyed that they had to get up, put down their phone, and deal with customers. Trucks were ready, clean, and problem free.Ken B.
El cliente no dejó un comentario.Gregory G.
The issue here is that someone called me and told me that would not be charged for the extra days that I was delayed due to the weather. I personally okay with being charged and was accepting of those charges. What upset me was someone called to explicitly state I wouldn't be. I don't think that was very cool.jason R.
Excellent customer service and experienceLARRY R.
El cliente no dejó un comentario.Scott C.
I just wanted to thank Nina the owner for working with me. I had to get a larger truck and she was very accomodating in getting me a larger truck. The Unser location U haul has always been my favorite store in Albuquerque and Rio Rancho. Because of this, I have always gone to this location. Thank you Nina! LeeLEE A.
El cliente no dejó un comentario.Frandora D.
El cliente no dejó un comentario.Amber R.
Easy process to pick up truck.Elizabeth H.
El cliente no dejó un comentario.Rodney C.
El cliente no dejó un comentario.greg Z.
Need to fix key drop off area. Needs to be more visible at night.Nate J R.
El cliente no dejó un comentario.joseph z. | Overall Experience
El cliente no dejó un comentario.Ray M.
El cliente no dejó un comentario.ROBERT C.
App was not working for drop off as well.Matthew C.
After a long moving process and numerous admin issues with billing and having to return an auto transport that we were not able to use. The staff at this location helped resolve ALL issues before I left the store and ended up not having to pay any feesPayton G.
The whole process of renting a U-Haul truck was very streamlined and easy. The gentleman who helped us in person was friendly and efficient. The truck size was perfect and saved us a "double move". ¡Gracias!Brett F.
El cliente no dejó un comentario.JUSTIN D.
I rented a storage to fit my motorcycle atv and they suggested a 5x9. Now when I went it didn't fit they didn't want to get me a bigger oneSergio T. | First Impressions
Customer service was not the greatest and the availability was not goodSergio T.
U- haul has always been my go to place for storage and moving supplies and equipment rentals. Until I am treated badly I will continue to use them.AMY L. | Overall Experience
Helpful and courteousRodney C.
El cliente no dejó un comentario.Colleen K.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.Raymond G.
Thank you for always being so helpful 😊NANCY C. | Overall Experience
El cliente no dejó un comentario.Alma O.
I do not feel that I was treated with respect and ithink that if you are going to charge some one for something a walk around of the vehicle should be done before the truck leaves the yard with the customer and the associate. This is not a "charge you what we want " scenario . I have been working retail management for over 20 years and I have never felt so disrespected by an associate. Basically accusing me of lying is not ok... and coming from an automotive industry you tell me how you can tell a fuel tank is 9/10 empty or full..Ericjon A.
Excellent service!!!Erika J.
Quick and so easy, didn't have to get out of my vehicle.jerri D.
They have always taken great care of us never an issue always friendly always ready to help absolutely love this location.Frank H.
We stored our RV at the covered storage area at the Rio Rancho, NM Southern and Unser facility for two years. It was broken into twice in a recent two month period, had items stolen, and the steering column damaged when attempting to hot wire and steal the RV. During the experience, the UHaul staff showed little concern over the situation. A few weeks later, we received a notice from UHaul the monthly rental fee was being increased. Needless to say, we found a more secure facility to store our RV.Robert W. | Overall Experience
El cliente no dejó un comentario.richard R.
El cliente no dejó un comentario.Larry V. | Overall Experience
You guys are very friendly!!! Had to go there a few times this month and everyone I delt with have been extremely nice and caring!!!carrie P.
I don't understand why even after I do the online check in I have to go through all of the questions over again and prove that the license I uploaded is actually mine. It takes longer to check in if I do the online check inGARY S.
El cliente no dejó un comentario.byron j. | First Impressions
El cliente no dejó un comentario.Mathew M. | Overall Experience
El cliente no dejó un comentario.shaina r. | Overall Experience
El cliente no dejó un comentario.ETTA R. | Overall Experience
El cliente no dejó un comentario.Emma S. | First Impressions
I would absolutely recommend the folks and facility 100%. JD and the rest of the crew here are all knowledgeable and super helpful. Storage units were clean easy to access and reliable. Don't hesitate at all about renting a truck or reserving a storage unit here!!!richard R. | Overall Experience
When I cleaned out my unit it was full of spiders, dirt and there was mouse droppings everywhere. They said they sprayed for insects and put traps out and that is why they kept raising the rates but I feel like nothing changed and that's why I choose to leave. I told the staff members up front when I left and all they could say is oh that sucks.venessa b. | Overall Experience
El cliente no dejó un comentario.Karen L. | Overall Experience
El cliente no dejó un comentario.brittany h. | First Impressions
The short time I was there the rv storage lot wea broken into 2 times for that reason I have chosen to leaveJose M. | Overall Experience
Everything was fabulous! We definitely would use U-Haul services again!珞Katherine L. | Overall Experience
El cliente no dejó un comentario.Alfred G. | Overall Experience
El cliente no dejó un comentario.mia rene s. | Overall Experience
Customer service great! Thanks youARenae S. | First Impressions
I have had a storage unit with uhaul for over 15 years never have worried once about my property.VICKI C. | First Impressions
Andy was very helpful when we were looking into our storage unit options, on arriving day JD was super helpful & friendly on the day. answered all our questionsTHOMAS W. | First Impressions
Great serviceDebra J. | Overall Experience
Lock was not where advised.. Had to wait 25 minutes to get it unlockedJacob Z. | Online Move In
El cliente no dejó un comentario.linda M. | Overall Experience
El cliente no dejó un comentario.ron s. | Overall Experience
El cliente no dejó un comentario.elizabeth m. | First Impressions
Our overall experience with U-Haul was most excellent.Phyllis R. | Overall Experience
Andy was extremely helpful. Helped straighten out my bill which I screwed up and had everything ready for pick up when my husband arrived. Excellent customer service doesn't happen often any more! Well done!CHRISTIAN M. | First Impressions
El cliente no dejó un comentario.AMANDA G. | First Impressions
Very nice place to store your thingspeter l. | Overall Experience
Staff was wonderful and we felt the security was excellent I highly recommend for storage needs.melinda v. | Overall Experience
NingunoDebra J. | First Impressions
El cliente no dejó un comentario.Cathy G. | Overall Experience
The staff rented me an RV spot. When I went to go check the RV spot I found there was no way I could put my trailer into that spot. I went back to the office and the staff went above and beyond to help me and they found another spot that was conducive for me parking my 26 foot cougar travel trailer.KEITH R. | First Impressions
El cliente no dejó un comentario.Anna R. | First Impressions
Very pleasant experienceMelinda R. | First Impressions
We were very happy with our relocation from Buffalo, New York to New Mexico! U-Haul was amazing! Prices very reasonable compared to other moving companies. Thank you so much!Katherine L. | First Impressions
El cliente no dejó un comentario.clarence b. | Overall Experience
El cliente no dejó un comentario.RICHARD E. | Overall Experience
El cliente no dejó un comentario.catlin j. | Overall Experience
El cliente no dejó un comentario.lloyd H. | Overall Experience
El cliente no dejó un comentario.Larry V. | First Impressions
El cliente no dejó un comentario.mitchell t. | Overall Experience
I continue to be impressed with the customer service at this location. You are informative, helpful, and flexible. I appreciate the extra help you provided this spring with storage, as well as the easy transition to this new unit. Thank you for all your help!Kristina K. | First Impressions
The facility had a terrible smell for the past several weeks. Other than that, my experience was positive.kris r. | Overall Experience
Nina, at the 1650 southern blvd location in Rio Rancho, nm, super nice and had excellent customer service. She answered all of my questions and I'm very happy with her help.Rio C. | First Impressions
El cliente no dejó un comentario.Mariah C. | First Impressions
Unit was not clean dirt and small pieces of debris were in the unit I swept the unit myself.Christopher R. | First Impressions
Very convenient and safe.Deborah D. | Overall Experience
From beginning to end the great service, the wonderful staff and the clean facility makes you feel great about choosing Uhaul. They helped me out more than they could ever know. When I got out here I was homeless because the apartment I rented was not as expected. It took me a whole month to find a place and Uhaul made that possible.Nicholas P. | Overall Experience
El cliente no dejó un comentario.Ryan H. | First Impressions
El cliente no dejó un comentario.Marissa A. | Overall Experience
Simply the best storage place!Pamela B. | Overall Experience
El cliente no dejó un comentario.Wendy J. | Overall Experience
El cliente no dejó un comentario.Bruce E. | Overall Experience
Move out was a breeze, staff is always friendly and efficient.herman s. | Overall Experience
I like the convenience of the different types of carts, the elevator, and the loading dock.Johnny E. | First Impressions
Prices changed right after we signed our contract which is really poor communication. Otherwise it was good.Joshua C. | Overall Experience
Dean & Zack were great to work with.Nick W. | First Impressions
Super helpful.James K. | Overall Experience
JD Reardon was very informative and helpful.MICHAEL D L. | First Impressions
El cliente no dejó un comentario.Lori H. | Overall Experience
El cliente no dejó un comentario.curtis k. | Overall Experience
El cliente no dejó un comentario.sam g. | Overall Experience
The climate control is closer to 90. The sign says 65-85. It's warm outside summertime mid day. so feeling 90 is not climate control for summer setting. Don't feel safe storing candles and movies due to climate control temp setting, did not feel air come on at all while there on 2nd floor. Staff also was not thorough on the code info when or how many times have to use per visit.Karrie D. | First Impressions
Staff has been super helpful, friendly and informative.Adelina T. | First Impressions
El cliente no dejó un comentario.Jessica A. | Overall Experience
Very nice facility and staffSean l. | First Impressions
Ningunomaria c. | Overall Experience
Staff were great friendly and very helpful I left stuff in my locker that I haven't realized I had left. The staff called me to let me know I had left stuff behind. ( they could have just kept it all but they were Very happy to inform me which I was happy about as my things verse valuable and important to me!Brenda C. | Overall Experience
El cliente no dejó un comentario.John B. | First Impressions
El cliente no dejó un comentario.todd b. | Overall Experience
Zack was very helpful and knowledgeable.jim h. | Overall Experience
The Team at Coors and I-40 are always outstanding, and go above and beyond to make our experience as easy and enjoyable as possible. Thanks to Erik and his awesome crew.Crystal B. | First Impressions
J.D and team have constantly been beyond helpful with the storage process, everything was explained clearly, the facilities kept in top notch shape. I really appreciate how easy they made every part of my storage experience.Ethan B. | Overall Experience
El cliente no dejó un comentario.Brian H. | First Impressions
El cliente no dejó un comentario.Elizabeth H. | Overall Experience
El cliente no dejó un comentario.CHRISTOPHER L. | First Impressions
El cliente no dejó un comentario.Francine B. | First Impressions
El cliente no dejó un comentario.dustin a. | Overall Experience
El cliente no dejó un comentario.Ruthg S. | Overall Experience
El cliente no dejó un comentario.Margie R. | Overall Experience
It was very convenient and clean !Douglas A. | Overall Experience
El cliente no dejó un comentario.Virginia G. | Overall Experience
Very reasonable price, very clean, excellent staff. Highly recommend this location. Convenient access and very clean and well maintained.DALE C. | Overall Experience
¡Gracias!brian m. | Overall Experience
El cliente no dejó un comentario.Rialda G. | Overall Experience
El cliente no dejó un comentario.Theresa D. | Online Move In
Terrific service! Really appreciated the call when I did not lock my unit correctly.Carole F. | Overall Experience
Your employee Zack was extremely helpful.jim h. | First Impressions
Always nice and helpfulMaria A. | Overall Experience
Thank you for everythingCasey B. | Overall Experience
El cliente no dejó un comentario.Rockei D. | Overall Experience
El cliente no dejó un comentario.Deborah R. | Overall Experience