The whole staff , Mariana , Heather and others went above and beyond to help me out with circumstances that were out of my control and stressful . They gave me options that ended up being successful and were pleasant and Courteous throughout the fiasco ! Thank you for your support through a challenging and chaotic day !
HEATHER K | Overall ExperienceSelf Storage Units in Reno, NV, 89521
U-Haul Storage en Double Diamond
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U-Haul Moving & Storage of Double Diamond
10400 S Virginia St, Reno, NV 89521 View Available Units0.1 miles from this location -
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1791 South Sutro Terrace, Carson City, NV 89706 View Available Units16.3 miles from this location -
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7003 Hwy 50 E, Dayton, NV 89403 View Available Units
(U-Haul Neighborhood Dealer)16.6 miles from this location -
Carson City Storage
3649 Arrowhead Dr, Carson City, NV 89706 View Available Units
(U-Haul Neighborhood Dealer)16.6 miles from this location
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- 4.5 es la calificación promedio de clientes
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The card system works well but is extremely annoying when moving a lot of items
BRENDAN L | Overall ExperienceIf needed in the future again I will gladly use this location again.
Lisa S | Overall ExperienceEveryone at this facility was very pleasant and ready to help with anything needed. Very friendly staff and facility was kept very clean.
MARGARET S | Overall ExperienceIt is always a pleasure !
Cynthia M | Overall ExperienceWhile I wish the office would answer the phone, they were accessible onsite and able to answer questions. I do wish they upsold me on a larger unit, which I still may end up getting (but I'm not keen on transloading.) I think if I could have toured the units that would have been helpful, but I know you likely aren't staffed for that. Anyhow, I appreciate the lock inside. Also, they didn't tell me I needed to use the "after hours" swipe to open the gate after turning off the alarm.
CAROLE K | First ImpressionsThe place was cool even if there was a wait time at any period the place was very welcoming and accommodating
Giovanni R | First ImpressionsI have used Uhaul truck rental and storage facilities in the SF Bay Area in California and in Carson City, Nevada. This was my first experience doing business with their location in Reno. I used the Uhaul app to make my reservations, which was very convenient, since I live in Dayton, NV. On the day of move-in and pick up of the truck, I had some unexpected delays and the staff was very understanding and accommodating to the subsequent change in move-in / pick-up time. Heather from the Uhaul Storage of Double Diamond office helped me when it was finally time to pick up the truck and finalize the storage unit rentals. It was Heather’s friendly customer service as she assisted me with getting the whole process of renting the truck and selecting the 2 storage unit’s locations, so that they were in the same building and closer together, which the app had not taken into consideration when I made the original reservation, that has prompted me to leave this review. I am so appreciative to Heather for her attention to details, which had been an over sight in my planning, but will make for a much easier and faster move for me in the end. Heather’s dedication to providing me with the best long term experience at their facility, was truly above and beyond, and if I could give 6 stars instead of 5, I would.
SVENJA T | First ImpressionsI checked in around 4 or 5 on the 3rd. I was greeted by the nicest, funny warm agent ever. I can't remember her name, but dang she made my day. Worst experience of my life was made perfectly calm by her. I adore her. Thank you.
Holly A | First ImpressionsIve moved a lot over the last 30 years and U haul has always been good to me. Thank you!
Benjamin A | Overall Experienceyour online system is a wreck, tried repeatedly to use it to sign up but had no choice but to go in person.
Cary C | First ImpressionsThe employees really seem to care. Very helpful.
TIM C | Overall ExperienceThe person who helped me seemed to be the owner. Despite the heat and no air in the office, this guy was friendly and helpful, got me in and out quickly, zero waiting. Excellent experience.
Michael S | Overall ExperienceAwesome, no complaints!!!
Meisha D | Overall ExperienceReally enjoyed the vehicle bay drive in. So convenient and great to be out of the weather.
VICTORIA B | First Impressions