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KEN M. | Overall ExperienceSelf Storage Units in Portland, ME, 04101
U-Haul Moving & Storage at Rte 295
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Available Units (All Sizes are Approximate)

U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
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It would be helpful if the door to the storage units was more accessible - you couldn’t get very close to unload. Also, I wasn’t aware the unit I rented required a ladder to access. Luckily, I am able bodied and made it work but if I struggled with lifting or climbing, this would have been impossible.
JILL B. | First ImpressionsThe person who helped me at the store was fine, very nice in fact. However, I had reserved a room 10 x 10 and when I arrived one was not available. They had no rooms of the appropriate size, So I had to settle for a smaller room. This is no way to treat customers.
Douglas B. | First ImpressionsWe were most satisfied with this facility. It served our storage needs well after our move.
DANIEL M. | Overall ExperienceYour staff should be train on how to engage customers. tHe staff who attended to me lacked basic etiquette in customer service. I decided not to rent from ou for several reasons, ut most importantly how he was talking to me.
PIOUS A. | First ImpressionsThe communication between 1800 number and portland sucks but I didn't get my free month rental either
Joseph H. | Online Move InVery helpful and patient staff! Positive move in experience!
jennifer s. | First ImpressionsTom, the manager at the Portland facility, was not customer-friendly, blunt, and off-putting when simply asked typical questions. However, another younger employee, male, who had helped me earlier in the year, went beyond the call of duty, helping back my large 26' truck into the bay for me, and answered any questions with grace and accuracy. Once I returned the truck to the Augusta facility in Maine, the customer service was so good that I mentioned my experience with Tom in Portland. Both of them had stories to tell about his approach to customers and fellow employees, none of it complimentary. My only reason for bringing this up is that folks moving are already under stress. The more U-Haul employees can ease that stress level, the better. As one who has worked in customer service my entire career, good customer service reaps rewards on down the line.
Randy D. | Overall ExperiencePoor service no help and was told the u it wasn’t ready and it was on second floor with no elevator. Had to wait for over 40 mins to get help onsite. Left and found another facility to store with
Denise R. | Online Move InNo help in finding unit then on second floor and no elevator. Left and went to find another storage facility
Denise R. | Overall ExperienceNo complaints at all.
Ronald W. | Overall ExperienceGarage door was broken, 3.of the 14 times.i was.there.
Justin M. | Overall ExperienceRent the unit for over 8 years. Only complaint is that lots of dirt blew into the unit and damaged some of our belongings.
FRANK C. | Overall ExperienceOver priced for something so small.
stephani d. | Overall ExperienceThis U Haul facility was clean, secure, and easily accessible.
LINDA B. | Overall ExperienceI commented that the staff was not friendly and nice. All were except the guy that checked me out. He seriously needs to work obvious attitude..
Steve S. | Overall ExperienceOften times there were U-Haul trucks parked in front of the unit making it difficult to access. When you make the reservation it’s advertised as 24hour access then when you get the confirmation you are informed access is only until 10pm. In reality, if you have a drive up unit you may access it 24hours(or I did several times) even though they tell you you can not. They should refine their communication with accurate information. Also I moved out the week before my billing date and was still charged so now I have to track down a refund. Even though I called to make sure I wouldn’t be billed I still was. Not at all convenient. Other than that everything was ok.
Seth L. | Overall Experience.
Meredith B. | First ImpressionsNeeds an elevator.
Richard W. | Overall Experience