Good but too much money thank you I m appreciate I got move new my storage cheaper have a wonderful day I
Veronica A | Overall ExperienceSelf Storage Units in Phoenix, AZ, 85019
U-Haul Moving & Storage en West Camelback Road
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U-Haul Moving & Storage at 51st & Glendale
5024 W Glendale Ave, Glendale, AZ 85301 View Available Units2.2 miles from this location -
U-Haul Moving & Storage at 51st Ave and Northern
4950 W Northern Ave, Glendale, AZ 85301 View Available Units3.2 miles from this location -
U-Haul Moving & Storage at I-17 and McDowell
2235 W McDowell Rd, Phoenix, AZ 85009 View Available Units3.9 miles from this location -
U-Haul Storage at 19th Ave
9404 N 19th Ave, Phoenix, AZ 85021 View Available Units5.2 miles from this location
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The staff was so friendly & helpful! Previous manager Natalie was always kind & considerate. New manager James customer service was above & beyond excellent! Rarely do you find people that are exceptional in every way like James! He works hard to make sure his customers are treated well & have everything needed to accomplish storage or moving needs. Now live in East Mesa, need to rent smaller unit, only wish wasn't such long drive, otherwise would be renting at James store again. The assistant manager Jerry also went out of his way to help this 'ol lady! This kind of service is sorely lacking in our current times. James & Jerry gave you the feeling of being helpful neighbors looking out for others. Can't express how very thankful I am for these special people, made me feel safe & secure! Will definitely reccomend them to family & friends at every opportunity! Thanks for all you do!!
Kathy M | Overall ExperienceVery friendly and helpful staff.
TONEESHA C | First ImpressionsVery polite nice helpful staff
Yonica D | Overall ExperienceIs a plus very original and personals nice as soon as you walk in the storage of u-hall I very highly recommend you to them
maria v | First ImpressionsThe employee that assisted me was wonderful!! She was pleasant, efficient and provided great customer service. She deserves a raise and is a true asset to your company.
Shelisa A | First ImpressionsThanks to all employees to make everything possible for us
yolanda H | Overall ExperienceI had my storage unit over a year and a half, when trying to call, I could never get through to a rep at the actual location or Natalie Packwood, a previous manager would immediately put me on hold without a greeting or seeing what I needed. James Crouch could definitely be a lot more friendly and helpful as far as greeting people in person or not having a short attitude when asked a question. Jerry was approachable at my move out date. It's not in the safest area, so my move out had very sketchy characters by my car, cameras should definitely be on and alert or even security could be on site.
Onye W | Overall ExperienceMy son attends GCU and location, friendly and helpful staff, and the storage units have been ideal and convenient in between college years of storing his belongings. Thank you so much!
Stacy R | Overall ExperienceAll staff were helpful, gave clear instructions, and I did not have to worry about my things.
BAILEY R | Overall ExperienceI canceled my storage unit because you raised my rate. Now instead of making a few dollars more per month from me you get zero.
David L | Overall ExperienceI've had a storage unit here for 7 years and the staff were always friendly, if I wasn't moving out of state I would have continued going here
michael c | Overall ExperienceAs a GCU Family, this was our second year using this location for our storage needs over the summer. 1) I reserved a 10" truck about 3 weeks prior to our move out. The day after I made a reservation, I was contacted and told I would need to pick up my truck at a different location as 4240 W. Camelback would not have a truck that size for that date. It was VERY inconvenient to have to go to one place and pick up the truck (which we had problems with) and then drive to the location where our storage unit was. 2) We knew we could access our storage unit from 7am - 10pm. Upon our 6:30pm arrival, we found the sliding glass doors to be locked. Our daughter had previously been shown by someone in the office, how to open the doors and secure them open while coming and going. This did not work. 3) Since the sliding doors were not able to be opened, we had to come and go out the regular door. But before we could start moving our stuff out of our storage unit, we had to move all the trash and furniture that had been left, out of the way of accessing that door. 4) We have never before had a problem with cars being available to move our stuff in/out, there have always been five or more sitting just inside the entrance to use. This time, there wasn't a single cart to be found. And we were the only ones at the storage facility, so they weren't being used. I walked down a few rows looking for an abandoned cart with no success. 5) I found two Uhaul employees coming out a far side door and I asked them for help in 1) finding a cart for us to use, and 2) about opening the door. Both were unhelpful and basically said I was out of luck. Longer office hours to deal with someone else would have been helpful. We've been a GCU family for 6 years now, and while this move out from storage was less than ideal, we do wish we'd found this location for our first 5 years of storage earlier. For any GCU family looking for a storage facility, I would highly recommend this facility!
Darcy F | Overall ExperienceAll of the staff are amazing! I utilized this facility for both of my moves this summer and each time the team was very accommodating. James, Jimmy, Brian, and Tara…YOU ROCK !!!!!
JERRAHNICOLE L | Overall ExperienceI would have given U-Haul a much better rating, but I was charged $800 and when I checked my bank records U-Haul helped themselves to an extra $200. I believe they did this because I paid with my debit card. I plan on a wide publicity campaign to warn people not to use U-Haul if at all possible.
Ruben S | Overall ExperienceI've been a loyal customer for yrs and appreciate your facility is climate controlled makes it more pleasant when storing or reorganizing my unit I've got another unit same location and you all have been so helpful and understand when I've been late I've always called and no issues from me if there was late fees . All the staff was courteous and kind in assisting me if needed Angie was very helpful she cleans out units and we so appreciated her while we moved from smaller storage to a bigger one
Lori T | Overall ExperienceGetting out of the parking lot was terrible. Wish it had a light.
Aaron A | Overall Experience