Great location. Everyone is always helpful, always pleasant and Willing to go above and beyond!!!
RENEE F | First ImpressionsSelf Storage Units in Philadelphia, PA, 19138
U-Haul Moving & Storage en West Oak Lane
Servicios en esta ubicación:
Características disponibles en este establecimiento:
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Unidades disponibles (todos los tamaños son aproximados)
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West Hunting Park Llc
2066 W Hunting Park Ave, Philadelphia, PA 19140 View Available Units3.8 miles from this location -
U-Haul Moving & Storage of Allegheny West
2801 W Hunting Park Ave, Philadelphia, PA 19129 View Available Units4.3 miles from this location -
U-Haul Moving & Storage of Roxborough
8300 Ridge Ave, Philadelphia, PA 19128 View Available Units4.4 miles from this location -
U-Haul Moving & Storage of Fairhill
747 W Allegheny Ave, Philadelphia, PA 19133 View Available Units4.6 miles from this location
Otros servicios de U-Haul
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- 4.5 es la calificación promedio de clientes
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The reasoning for me not recommending you guys to a friend or family is because of your prices to the unit that's the only reason. But thank you for your service.
GERALD A | Overall ExperienceI was fine with the facility until I went to move my items out. I ended up discarding items that were dirty as I thought it was due to just sitting in the unit for a while. But there was water dripping from the ceiling of the facility directly into our unit and fell onto my hand. Also, when I went back the next day, there was dirt on bags and they felt wet. It was 12/29/24 and since we moved the items forward, you could tell the floor in the back right hand side of the unit was wet. I saw brown debris on the top of the unit which made since that mixed with the water, where all the dirt on my bags and on and in boxes came from. I put in a claim by calling U-Haul but the rep at the facility advised if I have no insurance on the unit, I would not be compensated. I wouldn’t see how that would be customer focused and would hope to be offered something for my loss.
CHERENNE F | Overall ExperienceThanks so much for yall help and services
mark w | Overall ExperienceFriendy and Knowledgeable Reps
TRACEY F | Overall ExperienceI had a quick turn around so the free 1 month rental brought me in. It was a wonderful experience. The staff was helpful and knowledgeable.
LUZ C | Overall ExperienceMiguel & Nate were very helpful with helping my make my reservation and later changing my reservation.
Brittany S | First ImpressionsPleasantly surprised when I saw that we qualified for a free month rental unit. It will come in handy with the move
LUZ C | First ImpressionsExcellent no problems huh
AVA D | Overall ExperienceI asked for a 5x5 storage unit which was $109 a month because the 3 x 5 that was $95 a month wasn't available. The woman gave me a 5×10 which was $169 which was the most expensive they had after I just told her I wasn't trying to pay that much. I was furious when after giving me the grand total the overall price went from $169 to $186!!!! Instead of her telling me what the overall would be with taxes she just continued with the transaction without even asking if I would like to proceed and then said she had to hold on to my debt card so I could purchase the Lock and keys which was an additional $12.95!!!!! I spent $198 which was completely insane and over my budget. Then after milking me our of money and not caring she told me last min what I couldn't even store which should be something either posted in storage or told to people before hand especially of people are trying find a storage unit that's convenient. Most storage units give you a month off free, but I was told I didn't qualify because I wasn't using their truck and to use the truck you gotta travel a certain distance. That's ridiculous and after hearing that I really should have tooken my business elsewhere. Overall I won't be even using this place for a month and will be relocating my items and getting me a FULL refund. That's almost $200 & I wasn't even satisfied with anything. The woman didn't acknowledge my grandma when she said hello or tried to get her attention. She was no help on suggestions or anything. Not to mention had me and movers unloading items in the dark, another staff member told us to use the flashlights on our phones cause the lights were been supposed to be on but next shift dropped the ball on that too. I will be letting people I know hear about this horrible experience, including the credit union I work for so I can get that refund and I know first hand how the dispute process works so it won't be no issues.
Sabria W | First ImpressionsFor the last couple of years I used your facility because it was conveniently located to my mother's old house and my niece's mothers house. That made it easy for her to check on the storage facility being that I live in florida. U haul did a great job.
George S | Overall ExperienceThe shift manager who showed the storage site was cordial. In order for her to allow me to examine it she had removed a green padlock. Once I inspected the storage locker we returned to the office where I agreed to take it. I'm quite sure I asked her about placing a lock on the storage unit and I understood I could put my own lock on it. The following day I received a phone call from an employee stating "I need to come in to put a lock on the unit. This would eliminate anybody else from putting something in it". At that time I replied "I'll be in today to put a lock from Home Depot on it". When I arrived later the second day I had my "Home Depot" lock in my hand. I asked the same employee for the scissors on her desk to open the package. She may have been distracted because she was talking to a customer on the phone. So with the Home Depot lock in my hand I went to the storage unit. Upon inspection all the units had round locks on them except mine. It had the same green lock as before. So I returned to the office and informed the employee and it was at that time she informed me that "it had to be a U-haul lock". Once I signed the papers she should have informed me then I had to use U-haul locks only! Now I have an extra, unnecessary lock.
WINSTON B | First ImpressionsInstead of stars it needs to be rated with trash cans. The most horrible and appalling experience ever. Absolutely scam, so much so that I didn’t pay a cent to them in over two months of being there. Complete wasteland and poor excuse for a legitimate business. Wouldn’t recommend this place if it were the only place to store your valuables on planet earth
Donte T | Overall ExperienceThank you for the great service!
tyron t | Overall ExperienceThey could use more help.
Kimberly D | Overall Experience