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Brandon C.Customer Reviews for U-Haul Moving & Storage of West Oak Lane
Testimonials From Recent Customers
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Atil, Stephen and the entire staff at this site true professional. They are thoughtful of your time and how they can make "it work for you"! They subscribe to the old school adage...The customer is always right! I observed customer acting rude and inappropriate with them, but they were calm and always on task. I would recommend this location to everyone looking for a calm, friendly and supportive method of Truck Rental! Trust as military and seasoned mover this is the only site I will use is Philadelphia.
SANDRA C.Great customer service!
Mark S.I was overcharged and U-Haul still has not reached out to correct this situation. But the initial rental process was straightforward
IJEOMA O.I reserved a van online and it was a smooth transition. The vehicle was ready and waiting for me when I got there.
Reginald A.Very Help they helped me unload the truck & didn't take a tip from me very kind hearted people. Bless you all!
ERIK A. | First ImpressionsBoth staff members who were working, and I do mean WORKING, we're great! One was working 3 registers while the other was assisting customers outside. Both were friendly and maintained professionalism the entire time. Four hours later, the same two employees still had smiles and made my experience great.
Wanda S.The young lady working behind the counter when we got there was running all three registers at once and doing and doing an excellent job of being overworked. When we got back, she was running returns of the trucks and was very pleasant throughout all interactions. Give her a raise
NICHOLAS S.Nada
Leonard H.Everything and everyone was excellent
Jermaine B.No problems! Thank you!
Louise R.The vehicle was covered in dog hair …I had to pull over and vaccum the seats…the side windows were so bad i could barely see anything…and the rear tire was almost flat…I spent over one hour of my four hour truck rental cleaning it myself… That was terrible and I had to return the van before i was really done with my work 👎🏾👎🏾👎🏾
Dale H.The team works well together to get you in and out
Gregory D.The young lady I dealt with it was very helpful. She is just me and every question that I had. Thank you for a great service.
Lakesha E.Sunday morning it's supposedly open 9:00am it's late open around 9:30ish. Employee are nice.
Magdalena B.My tire blowout on the expressway, yes we made it home ok. The truck only had 1/4 tank of gas and was filthy dirty. ..
Halima E.Perfect for being professional and courteous. Spot on
Rich B.My first uhal was filled with shit. Someone was living in the truck and poop and piss all over the place. The person let food and beer cans. I had to take my truck back and the gave me another one but it still smelled like shit. I went back in the store and that when they told me they been trying to catch whoever doing it for months now. They don't lock the trucks so that's why he can get in. This location has good employment but ones to clean the trucks.
Kiyonia M.Everything was great.
NATHANIEL T.Always have a good experience here, never any problems!
Howard W.No problems to improve on.
Louise R.It was a pleasurable experience so employees was knowledgeable about what I was trying to accomplish just one thing was not to my satisfaction reservations 49 Fuller van was not there when I came to get just wanted to know how I can make it better to reserve the vehicle or is it not going to be there and when it will first time customer need to know the terms of engagement with the company rules nothing bad just want to know the terms of renting have a good day 💯🆗
DONI B.Nothing. Keith and his crew are great. Very important to us as a corporate customer, Catering company, who uses rental trucks through out the busy season!
Michael D.Very good customer service I always use this location
Telow T.The agent who helped us went above and beyond to help us she was patient kind and very professional need more ppl like her jasmine is an asset to you company
Lashanda H.Place better signage on the Washington Lane exit to prevent people from diving into it. Great service.
Alejandro G.Fix the air conditioning and heat because it doesn't work
Latanya R.Everything was as I paid for, and returned as the same. Customer Guy was very helpful was well.
Tiana F.The truck did not I did not accelerate beyond 20 mph and that is dangerous on the highway. Also no way to contact the actual location
Erica D.Atil and Steve were great!
TYRIK C.Continue with the professional friendly customer service I received.
gloria M.Customer service was the best experience I've had with uhaul. From The GM to the employees, everyone had a great vibration at this branch.
Jay H.I will never return.
Rebekah A.The staff was extremely rude, unfriendly and not helpful. I've never been spoken this unprofessionally and with such attitude during pickup and drop off. I will know travel further than to deal with this location and it also smells like marijuana. Would never recommend this location to anyone regardless if they are the only location to have what you need.
Valencia C.It would be nice to have someone there when you drop the vehicle off so you know just what your paying.
Mayola A.Thanks u
eugenia W.The side mirrors didn't remain in position while driving. This was extremely hazardous. Fix it on all your vehicles. Mic drop.
Thomas C.I had the 19.95 truck and put gas back and they charges me 50.00 dollars for the truck adding on all theses different things. Like gas and some other things
Patricia B.The staff was really nice. I definitely recommend this location to anyone.
andrian M.The truck I used had an extremely dirty windshield on the inside, this could pose a safety issue. The ramp also had a broken weld on the right side guide support for the ramp this could cause a disablement issue for a future customer.
Matthew J.The uhaul and tow dolly we were provided were in poor condition. The truck cabin was dirty, the truck itself had a damaged roof and resulted in rain getting in to all of our belonging during the move. The tow dolly break light was being held on with clear packing tape. Overall the employees were very nice and helpful but it was much further away than our chosen location and our equipment wasn't nice.
Anthony H.Staff was knowledgeable and helpful. Van was BRAND NEW!
Raymond R.This location is my go to because I can walk there from home. Besides the convenience, I like that there are plenty of vehicles available and the check out process is fairly smooth. As a manager responsible for customer service at the Philadelphia Int'l Airport, I understand dealing with the public. I would like to see this staff improve their professionalism when there are customers at the counter. The sidebar conversations should wait until all guests have been serviced. It's distracting and often blocks the opportunity to upsale the many products that you have available. While the staff is talking about things unrelated to my transaction, they are not asking if I have everything that I need to assist with my U-haul move. This is just a piece of professional advise from someone with more than 35 years of experience in service related industries. Have a great day!
Cherise W.Customer service was excellent my experience was great. I haven't use uhaul services in 6 years but im glad i did my move went over more than a day. Glad i had the correct size vehicle
Stacy J.I left my wallet in the truck. Had my gps locater double check. Called. They said they couldn't find it.
Ezra E.Price too high and keep increasing.
Derrick B. | Overall ExperienceI'd definitely recommend Uhaul
Sabrina J. | Overall ExperienceThe cleanliness of the facility was great. The male workers were friendly. Nay and Tasha were not both employees have nasty attitudes. Tasha was the cause of me being forced into a unit and hindered my finances for my small business. Customer service training would do!
Lavette T. | Overall ExperienceClerk/cashier need 2 have a better attitude and b patient with his elder.Hw e was very short patient ,and he babysitting his son so it took 45 min for his to helpe,and he still didn't completely do the job...bad businesses
Cynthia A. | First ImpressionsThanks for a year and four months of great service.
linda b. | Overall ExperienceThe staff were very helpful and efficient. Explained everything in great detail. Showed exceptional multitasking skills. Highly recommended! Thanks Team!!! Lalee J Womack
Lalee J W. | First ImpressionsGracias
don M. | Overall ExperienceThe store manager Rajah has been professional, friends, kind and over and above excellent with customer service. He was able to educate me on the right storage and truck I needed as well as clarify any concerns or questions I had. He made my experience with U-Haul excellent. I would recommend anyone needing storage or rental of a truck to speak with him.
Rochelle J. | Overall ExperienceAwesome people
Cassandra A. | Overall ExperienceThis was an excellent experience. The staff was very helpful. The storage unit was clean and well lite. The price was a little higher than I expected.
Lorraine M. | First ImpressionsOverall great experience!!!!
almeta p. | Overall ExperienceThe service was exceptional and I would absolutely use this particular U-Haul facility again. Hats off to Mr. Hollis and his staff for outstanding care. Thank you for three years of professional, courteous service.
carmen l. | Overall ExperienceSome shawty had moved her belongings in the unit I reserved. Then she was tryna rent her original unit as well. I had to have my first unit rental canceled. Then do a new rental on the unit the other person originally had. The worker did the other shawty first. Then did mine. I noticed after the guy did my rental over. He didn't mention to the other shawty about being refunded for the first unit. Then charged again for the 2nd unit. LIKE HE HAD MENTIONED TO ME. The issue was resolved. I definitely wouldn't use that U-Haul place again.
Stacy H. | First ImpressionsEverything was great. There is just a bad rodent and insect problem that's all
Donovan G. | Overall Experience5 stars all around ⭐️⭐️⭐️⭐️⭐️. Great service.!
almeta p. | First ImpressionsThank you for your services and assistance. I was unable to move in due to a failure of me stating I need ground storage. But the staff was very accommodating to help me. The best
zehinda w. | First ImpressionsI am so sorry to leave the facility. I just needed a ground level unit that was not available. Thank you for all your assistance. The staff was great.
zehinda w. | Overall ExperiencePricing for the size storage i had was a lil too high i think but overall good i would recommend your business
sharon d. | Overall Experiencevery friendly and professional
sherri d. | First ImpressionsI had an absolutely flawless experience. I rented a truck and a large storage unit and was there on and off for two weeks visiting the storage unit. That was occasionally late at night, and I always felt secure. The whole outdoor space is lit up like daylight at night, and monitored. The units have a very loud alarm system that activates as soon as the the bolt on the doors is disengaged. The employees were better than good, always funny and friendly and extremely helpful. I also used their moving service. The two gentlemen who were sent out to me were so sweet and kind and lightened the mood on a very stressful day.
Gwyneth M. | Overall ExperienceIt is very convenient for me and the staff was very kind It was so quick with the paperwork that I forgot the Muslim woman name a very friendly Lady
Lynette B. | First ImpressionsVery professional staff. Great service and convenient location for my needs. I left feeling like a valued customer, Thanks Uhaul of Westoak Ln Ogontz team!
STEPHENNA G. | First ImpressionsToo expensive
Kimberly S. | Overall ExperienceThe staff were very helpful with all of my needs.
Anissa W. | Overall ExperienceThe upper units in the warehouse is hardly acceptable. They're large enough to store furniture yet the o ly means of access is a (sturdy enough) portable stairwell on an uneven floor. Make proper access to upper units available. The staffs friendliness and willingness to help and accommodate made the inconvenience acceptable.
Timothy K. | Overall ExperienceExtraordinario servicio al cliente
beverly f. | First ImpressionsExtraordinario servicio al cliente
beverly f. | Overall ExperienceNo communication with store manager. While trying to make payment arrangements. He ignored all attempts to work it out. During a worldwide pandemic. He sold all my stuff.
Lacie N. | Overall ExperienceExtraordinario servicio al cliente
beverly f. | First ImpressionsGreat service
DANIEL I. | Overall ExperienceThe manager on duty was very helpful and took care of me when I was there
Kaleem S. | Overall ExperienceI've used a few different storage places over the years. The Ogontz Ave U-Haul definitely is the best.
JOHN C. | Overall ExperienceThe staff was horrible Couldn't get in my unit multiple times. Staff unprofessional. Wouldn't recommend this uhaul spot to anyone
tyrone h. | Overall ExperienceStaff was nice, fast, showed me everything step by step. Five stars ⭐️. Under staff but they had everything under control l watch how two young men was working with two guest at one time. Outside person was moving the whole time. It was a long line I never felt like I needed a seat I felt like this line is moving let me have my information ready there was 6 people in front of me. Great job for this location I will be returning. Thank you 7400 Ogontz Ave.
shray w. | First ImpressionsCustomer service line was a long wait and I never got through. Was on hold for an hour till it hung up. Yo
Jaime T. | First Impressionsvery satisfied
JOHN C. | First ImpressionsUhaul storage company values their customers with 100% customer satisfaction.
JULIET B. | Overall ExperienceKeith Hollis Was very helpful and made it a great experience for me when I needed assistance. Thank Robert Martin
robert m. | Overall ExperienceGracias.
Carolyn B. | Overall ExperienceLong line and wait time Refused to handle my truck rental and storage unit in transaction causing me to wait in line twice. Took an hour to get my key code set up When I finally got access there was already a lock on my unit. The whole process took way too long
BRIANNA J. | First ImpressionsThe staff was INCREDIBLE. They were extremely helpful.
Jeffrey R. | Overall ExperienceThe workers outside was very helpful
Kathleen C. | Overall ExperienceSurely missed the 24 hour access availability I relocated to a much closer area of work I would recommend your business and staff to everyone. Gracias.
Sam T. | Overall ExperienceGreat staff. Great facilities
Stanley S. | Overall ExperienceGreat Manager.. very personal, helpful with a great staff
JANET G. | Overall ExperienceI want to give a beyond the highest rating possible for the associaite Ms. Precious...My experience at this location has always been cordial and mostly comfortable...I have complained about the locations inability to put curtains or a visual barrier up to block the street traffic from viewing my unit and I when . entering to do work...This is a safety threat to me and anyone else that has a unit in that area...For almost a year I was unable to have the issue remedied or corrected...I have been asking for a new unit to accommodate or a barrier to block the visual field from street traffic...Ms. Precious remedied this on our 1st encounter...She secured me a new unit and ensures that my needs were met and accommodated...I was grateful and elated with Joy...I had considered using another company throughout the year but thanks to Ms. Precious this is no longer a consideration...This is why I want to thank Me. Preciousfor her immaculate service provided on this day. Please share this with her. Gracias.
charles y. | First ImpressionsPrecious was a great help, when I walked into the store I thought I was going to be in and out, well it didn't work out that way. After a couple of runs with my credit card, I was furious, upset and you can imagine the rest . Precious made my day, she was very helpful, passionate and she went above and beyond her duty. I would recommend that she be promoted to the next highest position. Again, thank you Precious for making my day. Deitra Jackson
DEITRA J. | First ImpressionsService was wonderful. Note: Just a suggestion, when some purchase a truck and a storage space, first month should be free or either half price..
Kathleen C. | First Impressionsit was the worst experience I ever had with everything that's going on in the world I could have put my items in storage and not have to worry I ask for a storage unit to fit the size truck that I wanted I rented a sixth a 17 foot truck and got a closet for a storage unit it was at least a two bedroom apartment size trucks and I got a car trunk for storage I don't understand in what universe that matched I could not get into the unit it was un locked that could not find the key granted it was just one person in the office I just wouldn't recommend anyone use this facility at this time
NATASHA T. | First ImpressionsRepair sign in/out pad at front of lot.
Irma B. | Overall ExperienceTiffany and staff went way beyond job descriptions to help
Barbara S. | Overall ExperienceNothing additional to report, it went as expected.
Leon J. | First ImpressionsHe had amazing customer service
calvin m. | Overall ExperienceDonald @ Monroeville U-Haul and Tiffany @ West Oak Lane U-Haul were 11/10 amazing: efficient, knowledgeable, & competent at solving issues ranging from weather delays to coordinating move-in dates.
Barbara S. | First ImpressionsIt was a very good experience
CHARLES D. | First ImpressionsMr. Keith Hollis and Ms. Tiffany Marshall provided excellent customer service.
KONDA P. | Overall ExperienceCustomer service staff couldn't have been more professional and attentive to my needs, however the key broke they need and ungrade on the small necessities.
Renee S. | First ImpressionsEveryone was very helpful in an already stressful situation
Keosha D. | First ImpressionsMr hollis goes above and beyond to facillitate me getting a unit that fits my needs. Thanks!!
carlton h. | First ImpressionsThank you for your services greatly appreciated
kendra r. | Overall Experience