Customer Reviews for U-Haul Moving & Storage of West Oak Lane

5,984 reviews

7400 Ogontz Ave   Philadelphia, PA 19138
(@ Washington Ln)

(215) 224-9440

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(215) 224-9440

7400 Ogontz Ave
Philadelphia, PA 19138
(@ Washington Ln)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

wayne M. 
Rating:
5.0

Customer did not leave a comment.

Lynden W. 
Rating:
3.0

Have a better customer service representative at front counter. Have ample supplies for the customer's use. This location did not have any furniture protector covers.

Henry W. 
Rating:
2.0

The front bumper was hanging off. I put it at a half of tank. Got charged $7.00. Just not a good experience. I will more than likely use Lowe's or Home Depot in the future

Barry T. 
Rating:
4.0

Our experience was very good. Thank you

Cheryl D. 
Rating:
4.0

My experience at first was great as I was able to pick up my rental truck with no problems however, I was informed at the beginning that my bank card would be charged $64.45, and I was informed that this is an estimated amount and that the difference would be refunded to my card. Unfortunately, that was not the case, and U-Haul charged my card again another $50.00. Now, U-Haul has charged my card a total of $110.00 and I was told that the pending amount of $64.45 will be returned when my bank releases the hold. This is fraudulent and I do not understand why U-Haul staff does not explain this to customers in the beginning, this would help avoid any problems when a customer looks at their account wondering why they are missing money.

Bettina D. 
Rating:
3.0

It was a very long process. The key was not located on the back of the truck like the app suggested. It was freezing cold and I was stuck trying to locate the key. Otherwise no problems.

Regina D. 
Rating:
4.0

Customer did not leave a comment.

FRANK P. 
Rating:
4.0

The driver's door was an issue. I had to slam it shut really hard but the guy who did my reservation was very helpful!

jamiyla M. 
Rating:
5.0

Customer did not leave a comment.

Marlina S. 
Rating:
5.0

Customer did not leave a comment.

Vernon H. 
Rating:
5.0

Customer did not leave a comment.

Vernon P. 
Rating:
5.0

Customer did not leave a comment.

briana G. 
Rating:
5.0

They did a great job and everything was on time and great 👍

THOMAS C. 
Rating:
5.0

Keep up the great job

YVONNE W. 
Rating:
5.0

Customer did not leave a comment.

Justine C. 
Rating:
5.0

Customer did not leave a comment.

Patrina A. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
3.0

Give out better trucks my truck was shaking after 30 mph it need some sway bar links and outer tie rod other than that everything else went fine

MARCUS M. 
Rating:
5.0

The customer services need more people to do the job at Ogontz avenue, Philadelphia PA.

ebel S. 
Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
5.0

Thank you. U-haul. It was a great experience the only thing is your equipment on the doors of your u -haul truck sometimes gets stuck. That's what happened to me other than that it was a great day

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Glynnis C. 
Rating:
5.0

Competent ; polite service is hard to find. This service was flawless. Raises for everyone !

Jfranklin S. 
Rating:
2.0

Customer service at check in wasn't good. Also, the employee used his personal phone to take a picture of my drivers license. If this is a requirement of your business then a business phone should be used not a personal phone. Also your trailer lights were no I'm working order

matthew S. 
Rating:
4.0

Customer did not leave a comment.

Antoinette H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle R. 
Rating:
4.0

Customer did not leave a comment.

james S. 
Rating:
5.0

Everything was wonderful. My only suggestion is making these trucks smoke free.

Mildred C. 
Rating:
5.0

Air fresheners in the cab

Saleem M. 
Rating:
5.0

The u-haul place was very respectful in nice people I will give it five star very good place to go too.

Brittany M.  |  Overall Experience 
Rating:
2.0

Customer service unprofessional

Tianna Y. 
Rating:
2.0

The truck leak in the reaof the truck

HAROLD G. 
Rating:
5.0

Customer did not leave a comment.

Willie H. 
Rating:
3.0

It was enough staff to service the demand of people.

raushannah M. 
Rating:
2.0

The customer service was not good. The gentleman just acted like he didn't care and was working from home or something. The truck had snow all over the front windows that we had to clean, bad windshield wiper and NO GAS in the truck !!!

Cherie C. 
Rating:
3.0

Don't over charge on the gas refill penalty!

Tony W. 
Rating:
5.0

Customer did not leave a comment.

Lorraine D. 
Rating:
5.0

Customer service was wonderful but the van was not so clean

JACINTA B. 
Rating:
4.0

The only issue I have is being charged for gas. I was unfairly charged $13 extra. Other than the extra charge, everything else was perfect especially the customer service.

natashia M. 
Rating:
5.0

Thanks' good servers

Raymond p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Can't see recipe

JOSEPH C. 
Rating:
3.0

Customer did not leave a comment.

Santiago R. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
1.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

ronald d.  |  Overall Experience 
Rating:
1.0

The service is poor at this location and the agents add charges without explanation. I feel like they're stealing from me.

Barbara A V. 
Rating:
4.0

Customer did not leave a comment.

sherrel L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Synthia B. 
Rating:
4.0

The brake on the Auto transport I rented was faulty and not working. The resivor for the brake fuild was empty I added fuild and brake still didn't work. I end up not being about to use the transport and had to use a friend's trailer cause it was last minute and I had to pick up a car. I dropped the rental back @ the location. Called customer service, but was denied a refund by the store manager because he said I didn't call it into roadside for assistance. And also stated that the equipment was rented out earlier and their was no problem when someone else used it. Like i was lieing about the equipment. Ive always rented auto transport from U haul in the past and never had any issue. Needless to say, that will be the last time U haul will get my business.

Albert P. 
Rating:
4.0

Customer did not leave a comment.

DORINE L. 
Rating:
5.0

Customer did not leave a comment.

LiSA K. 
Rating:
5.0

Customer did not leave a comment.

Lillie P. 
Rating:
5.0

Customer did not leave a comment.

Angelique A. 
Rating:
5.0

The young man that help me with my purchase was very professional and courteous. He was very patient and answered all my questions. I would truly recommend this location to my friends and family. Thank you young man for all your help. He is the one that help me with my order.

andrea M. 
Rating:
5.0

Customer did not leave a comment.

Sakeena H. 
Rating:
4.0

Customer did not leave a comment.

nicole J. 
Rating:
5.0

Customer did not leave a comment.

NICOLE H.  |  Overall Experience 
Rating:
5.0

Excellent Customer Service

HARRY C. 
Rating:
4.0

Customer did not leave a comment.

KEVIN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

FADGES W. 
Rating:
3.0

Customer did not leave a comment.

TIFFANY L. 
Rating:
3.0

Truck needed gas and was kind of dirty do recommend they get car charging

keyonna M. 
Rating:
5.0

Always great customer service

Saniyyah H. 
Rating:
5.0

Customer did not leave a comment.

Harry H. 
Rating:
5.0

Customer did not leave a comment.

Cassandra W. 
Rating:
5.0

Customer did not leave a comment.

Shannon R. 
Rating:
5.0

Customer did not leave a comment.

Joseph N.  |  First Impressions 
Rating:
5.0

Get professional staff not thugs

Alicia D. 
Rating:
5.0

Great service

Willie J. 
Rating:
5.0

During your busy days, ex Saturday, I feel you should have more than one cashier. I felt sorry for the gentleman. He was multitasking, taking care of two customers at the same time, in addition to answering several phone calls.

Linda T. 
Rating:
4.0

Customer did not leave a comment.

Marcella E. 
Rating:
5.0

Customer did not leave a comment.

RISHAAN W. 
Rating:
4.0

EZ... Refund your money when you don't spend the amount that they set I always do less than the miles that they set and the price that they put is more than it end up actually being but they don't give you the money back until way later on!!

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Earnestine M. 
Rating:
5.0

Customer did not leave a comment.

ENETTE P. 
Rating:
5.0

The customer service was excellent. Great experience. Thank you.

Francis L. 
Rating:
5.0

On a Saturday morning at 9AM there was a significant line with one associate. Waited almost 30 minutes. I suggest adding more staff at peak times.

Glen M. 
Rating:
5.0

The staff is very helpful, friendly and knowledgeable

JADA SYLVIA DENE P.  |  First Impressions 
Rating:
5.0

I don't know. I was involved with several employees and all were very helpful .

John T. 
Rating:
5.0

The staff was quick and kind! That really helped while I'm in a time crunch to move. Thank you!

TIFFANY B. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

MICHELE S. 
Rating:
5.0

More staff, can have long wait times Also clear entrance from street. Empty trucks left in main driveway.

Irene R. 
Rating:
4.0

Customer did not leave a comment.

rochelle P. 
Rating:
5.0

Customer did not leave a comment.

Henry L. 
Rating:
5.0

Customer did not leave a comment.

Henry M. 
Rating:
5.0

I'm a satisfied customer. Thank you

Mildred R. 
Rating:
1.0

To whom it may concern on Thursday morning 11/30/23. I called U HAUL rental to reserve a truck, 15 in size, And a hand truck. At location West oak lane 7404 Ogontz Ave. Philadelphia PA 19138, telephone number 215224 9440. I was told that they did not have any more trucks of that size to rent at that location and that I could go to front end Huntington Park to pick up the truck at that location and that it would be in the system, and so I reserve the truck with my financial information. When I arrived at front and Huntington Park, they told me that they did not have a truck in that size, to rent me and said they could rent me another size truck and that I should cancel the first order. At that time, I decided to look elsewhere for the size of truck that I desired to rent. After several hours with no success, I decided to go back to Ogontz Ave. Because it was closer to my location, I was going to rent a smaller truck because I had no other choice. I remember this location told me that they did not have the size that I desired (15) the first time, I decided to check in with them when I arrived to see whether a truck may have come in that I desired but they told me it did not, but there was a manager from a different location came in at that time and he showed the person at the computer what to do, there were four trucks sitting there ready to be rented of the size that I wanted (15) on that location but the person did not know how to recheck, so in all it took me about five hours to rent the truck that I needed, was at that same location even at my first attempt to reserve the truck, what a shame, and so I got the truck about 3:00 PM, to do the moving job, the thing is it took me several hours, 1 1/2 hour to reach the location, and then another six hours to finish loading the truck and another 1 1/2 hours to return to the location to unload the truck. That was about 11 hours in all, when I got to the place to unload the truck, the storage place was closed, and the truck was full with the furniture, and so now I could not return the truck, because it was not empty, which means I had to keep the truck overnight, all because the person did not know how to recheck to see if there was available trucks that I wanted to rent. It cost me more money because if I had gotten the truck at the time, I would not have had to keep the truck overnight, I doubt if anyone is going to do anything about this, and that is very bad business. Other of your loyal customers told me that the same thing happened to them. Another person at one of the locations that I was sent to told me that this happens all the time, you reserve a truck and when you get to the location, they don't have it and so they send you to another one of their locations to get a truck of your desire. I know you will apologize but more needs to be done than just apologizing because the words you use, “appreciate your business” holds a lot of weight to it. Thank you, sincerely Mr. Kevin Martin.

Kevin M. 
Rating:
3.0

Usually the service is great, but this time a friend of a customer was a little confrontational and one of the workers behind the counter not only me or worse but then started an argument with the customer, even though they had girl their friend to call down and leave. The arguing added an extra 40 minutes to me pick-up.

REGINA I. 
Rating:
5.0

Customer did not leave a comment.

Keyerah F. 
Rating:
5.0

Customer did not leave a comment.

Anika K. 
Rating:
4.0

Customer did not leave a comment.

GRETCHEN T.  |  Overall Experience 
Rating:
5.0

I was very satisfied Thank you

Lillian M. 
Rating:
5.0

I wish the app worked, so I could have skipped the long line to checkout my truck.

Sharmil M. 
Rating:
3.0

Have at least 2 employees working, because I waited 30 before I got any help. Also the truck door wasn't closing or opening easily. The door was bent so I had to yank to open and closed it

Detra B. 
Rating:
2.0

Understaffed. Untrained. Slow.

Lloyd B. 
Rating:
5.0

The other crew that was there I gave them good ratings but they started getting worse and one person started getting snazzy plus they had a cargo van that was nasty and dirty on the inside plus they gave me a vehicle that was off line out of service and they put it back in service and I told him that I didn't want it and another vehicle that had the quarter panel that was messed up and they gave it to another customer and plus the other manager had to come to my house and put three quarts of oil in and yall wanted to give me a 20 dollar gift certificate wow not good enough for me and if that worker that is implode buy yall get smart with me again I will cuss him out and I'm not playing with him he is like a child that that doesn't know anything about me or anything and I'm a loyal customer to yall established and I get treated like that by him and he will hear some words about himself that I will say to him and he is not going to like it when the words come out my mouth

Anthony S. 
Rating:
4.0

Customer did not leave a comment.

MARK B. 
Rating:
4.0

I often rent from Uhaul located at 7400 Ogontz, Philadelphia, PA19138. I believe on Wednesday 11/22/23 is the 3rd time, let me emphasize 3rd time I have been charged a cleaning fee on a truck I rented and returned to 7400 Ogontz, Philadelphia, PA19138. I should have never been charged a cleaning fee. I always return it like I received it. All 3 times I took pictures.The first time I was refunded the cleaning fee to my card. I have not disputed the last two cleaning charges yet, but I will in the near future. I have left messages on the store manager's voicemail, asking him to return my call to discuss my concerns. I have not heard from the manager. Miguel P. is the employee who checked my last two truck returns.

Frederick M. 
Rating:
5.0

Customer did not leave a comment.

Julia J. 
Rating:
4.0

The gentleman who assisted me with the trailer drop off was helpful, but did not speak English and would not give me any kind of receipt for the return of the trailer. It would give customers a sense of assurance if they got some sort of receipt for returning equipment in good condition.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO S. 
Rating:
1.0

Supervisor needs to be more respectful and considerate to when a customer is explaining themselves about a situation that may have occurred. My last experience was the worst experience I've ever had working with uhaul and I've been renting from them for 20 years

Gregory C. 
Rating:
1.0

Employees was stealing people money and not putting them on the books, a lot of people lost there units and sensitive items due to this. Higher upset never handle the situation correctly. Instead they keep a balance on people units and made them still pay. They cut locks of and put there own lock on when they please I’m missing items. Also they put you name on other accounts and charge you money and you don’t even have the unit.

Markeith J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIESHA C.  |  Overall Experience 
Rating:
5.0

Great friendly environment the guys helped me our every way possible would recommend to others

shawn p.  |  Overall Experience 
Rating:
3.0

I had complaints in the beginning of rats but they took care of the problem

Latoia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tyron december t.  |  First Impressions 
Rating:
4.0

the storage units are clean & secure. the staff however is not very professional

Kerry P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Byron H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlis R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAWN S.  |  Overall Experience 
Rating:
5.0

I haul staff had so much patient with me better than my Landlord I would recommend them to any body any time I even would use there wash room if I had nowhere else to go Am grateful to staff

Lynette B.  |  Overall Experience 
Rating:
1.0

They assign a unit that was already taken 1st!!! Then we had to wait for paperwork for a new unit that same day. Then MY FRIEND had to help a lady remove her stuff from the NEW UNiT was were assign! Once her stuff was out we moved out in. 3 days later I get a call asking if I had a UNIT there. I was told my lock was cut off & I had to come get a new key that they replaced with the one they cut. I’m confused on how y’all get my money but don’t knw if I have a unit. I request my funds back & removed my belongings almost a week later & still no refund for this stupid unit $150 down the drain. No one in that location was helpful at all. Please have corporate contact me 6109699761 Inwould love to know where’s my money

Dominique T.  |  Overall Experience 
Rating:
5.0

Keep up the great customer service...

ROBERT W.  |  First Impressions 
Rating:
1.0

My things were covered under my bankruptcy and they were notified about this and my property was sold. So no I would not recommend there facility.

LISA P.  |  Overall Experience 
Rating:
5.0

Manager was very helpful and staff also.

Deborah E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIESHA C.  |  Overall Experience 
Rating:
5.0

Fantastic staff! I highly recommend this location.

Sean R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank S.  |  Overall Experience 
Rating:
5.0

Very Help they helped me unload the truck & didn’t take a tip from me very kind hearted people. Bless you all!

ERIK A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nora S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorraine S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janeen B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yvette P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

edward g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dionne H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christianna s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VALINDA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIESHA C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GREGGORY S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Markeith J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arianna B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BRITTANY M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Raymond J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIESHA C.  |  Overall Experience 
Rating:
4.0

Price too high and keep increasing.

Derrick B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracey-Ann t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emanuel M.  |  First Impressions 
Rating:
5.0

I'd definitely recommend Uhaul

Sabrina J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MINNETTA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nakita E.  |  Overall Experience 
Rating:
1.0

The cleanliness of the facility was great. The male workers were friendly. Nay and Tasha were not both employees have nasty attitudes. Tasha was the cause of me being forced into a unit and hindered my finances for my small business. Customer service training would do!

Lavette T.  |  Overall Experience 
Rating:
3.0

Clerk/cashier need 2 have a better attitude and b patient with his elder.Hw e was very short patient ,and he babysitting his son so it took 45 min for his to helpe,and he still didn't completely do the job...bad businesses

Cynthia A.  |  First Impressions 
Rating:
5.0

Thanks for a year and four months of great service.

linda b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

khalif b.  |  First Impressions 
Rating:
4.0

The staff were very helpful and efficient. Explained everything in great detail. Showed exceptional multitasking skills. Highly recommended! Thanks Team!!! Lalee J Womack

Lalee J W.  |  First Impressions 
Rating:
5.0

Thank you

don M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARY S.  |  First Impressions 
Rating:
5.0

The store manager Rajah has been professional, friends, kind and over and above excellent with customer service. He was able to educate me on the right storage and truck I needed as well as clarify any concerns or questions I had. He made my experience with U-Haul excellent. I would recommend anyone needing storage or rental of a truck to speak with him.

Rochelle J.  |  Overall Experience 
Rating:
5.0

Awesome people

Cassandra A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALAIRE L.  |  Overall Experience 
Rating:
4.0

This was an excellent experience. The staff was very helpful. The storage unit was clean and well lite. The price was a little higher than I expected.

Lorraine M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

don M.  |  First Impressions 
Rating:
5.0

Overall great experience!!!!

almeta p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LISA P.  |  First Impressions 
Rating:
5.0

The service was exceptional and I would absolutely use this particular U-Haul facility again. Hats off to Mr. Hollis and his staff for outstanding care. Thank you for three years of professional, courteous service.

carmen l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher O.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Titus J.  |  Overall Experience 
Rating:
3.0

Some shawty had moved her belongings in the unit I reserved. Then she was tryna rent her original unit as well. I had to have my first unit rental canceled. Then do a new rental on the unit the other person originally had. The worker did the other shawty first. Then did mine. I noticed after the guy did my rental over. He didn’t mention to the other shawty about being refunded for the first unit. Then charged again for the 2nd unit. LIKE HE HAD MENTIONED TO ME. The issue was resolved. I definitely wouldn’t use that U-Haul place again.

Stacy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stanley S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ezra c.  |  First Impressions 
Rating:
4.0

Everything was great. There is just a bad rodent and insect problem that’s all

Donovan G.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Robert C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gloria c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tawanna J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLEY J.  |  First Impressions 
Rating:
5.0

5 stars all around ⭐️⭐️⭐️⭐️⭐️. Great service.!

almeta p.  |  First Impressions 
Rating:
5.0

Thank you for your services and assistance. I was unable to move in due to a failure of me stating I need ground storage. But the staff was very accommodating to help me. The best

zehinda w.  |  First Impressions 
Rating:
5.0

I am so sorry to leave the facility. I just needed a ground level unit that was not available. Thank you for all your assistance. The staff was great.

zehinda w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raheem W.  |  First Impressions 
Rating:
4.0

Pricing for the size storage i had was a lil too high i think but overall good i would recommend your business

sharon d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

zakira k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tabatha J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dinah R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josette C.  |  Overall Experience 
Rating:
5.0

very friendly and professional

sherri d.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

SHENELLE S.  |  Overall Experience 
Rating:
5.0

I had an absolutely flawless experience. I rented a truck and a large storage unit and was there on and off for two weeks visiting the storage unit. That was occasionally late at night, and I always felt secure. The whole outdoor space is lit up like daylight at night, and monitored. The units have a very loud alarm system that activates as soon as the the bolt on the doors is disengaged. The employees were better than good, always funny and friendly and extremely helpful. I also used their moving service. The two gentlemen who were sent out to me were so sweet and kind and lightened the mood on a very stressful day.

Gwyneth M.  |  Overall Experience 
Rating:
5.0

It is very convenient for me and the staff was very kind It was so quick with the paperwork that I forgot the Muslim woman name a very friendly Lady

Lynette B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

timothy c.  |  First Impressions 
Rating:
5.0

Very professional staff. Great service and convenient location for my needs. I left feeling like a valued customer, Thanks Uhaul of Westoak Ln Ogontz team!

STEPHENNA G.  |  First Impressions 
Rating:
3.0

Too expensive

Kimberly S.  |  Overall Experience 
Rating:
5.0

The staff were very helpful with all of my needs.

Anissa W.  |  Overall Experience 
Rating:
3.0

The upper units in the warehouse is hardly acceptable. They're large enough to store furniture yet the o ly means of access is a (sturdy enough) portable stairwell on an uneven floor. Make proper access to upper units available. The staffs friendliness and willingness to help and accommodate made the inconvenience acceptable.

Timothy K.  |  Overall Experience 
Rating:
5.0

Great customer service

beverly f.  |  First Impressions 
Rating:
5.0

Great customer service

beverly f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane J.  |  Overall Experience 
Rating:
1.0

No communication with store manager. While trying to make payment arrangements. He ignored all attempts to work it out. During a worldwide pandemic. He sold all my stuff.

Lacie N.  |  Overall Experience 
Rating:
5.0

Great customer service

beverly f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cherie C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lamaya B.  |  Overall Experience 
Rating:
5.0

Great service

DANIEL I.  |  Overall Experience 
Rating:
5.0