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Ann G | Experiencia generalSelf Storage Units in Peoria, IL, 61604
U-Haul Moving & Storage en University
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Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-Haul1) I was charged $40 more per month than what was advertised in your store - on site. 2) It ALWAYS takes 15-25 minutes to be waited on -on site. 3) late fees are astronomical.
Teresa D | Experiencia generalHad to go to two locations to pick up trailer and truck. When time to move into storage had to go through 2 storages on our own because 1st storage roof was caved in then 2nd storage was occupied until finally getting a storage that worked.
kieona r | Primeras impresionesI had roaches in my storage like a lot and ima still trying to get rid of them I have never had such a traumatic experience with storage then when I called them to complain regarding this situation they clearly told me it’s my fault for using such as business to hold my things ima so sad about this situation and these roaches😩
monique b | Experiencia generalThey keep clients on phone on hold for way to long. They never come back to update you when your put on hold. Most of the time I would have to drive to facility for help.
Wuanta j | Experiencia generalI was electrocuted the day I tried to move stuff into my unit.
cira g | Experiencia generalIt was very hard to get inside of the gate. They could not get the code to work correctly for me. Also, they gave me a storage that was already in use and took forever to give me another storage. I literally just had to pick my own and let them know what number I chose because customer service was not acting quickly or anything. I was stuck there for over 30 minutes just waiting alone.
TRACEY M | Mudanza en líneaI rented the Uhaul storage unit for over 3 years. Never had any issues. Staff was nice from day one. Excellent customer service!
Jennifer V | Experiencia generalU-Haul truck was on empty. When talk to customer representative. He explain that the people that had it last brought it back on empty and the charge them for it. They did not put gas in the truck. Also they told us that we had to do it ourselves. The truck was making sounds and we was driving it and we wasn’t sure that the truck was going to make it. The experience was overall bad and the only thing I actually appreciated was closing out my storage
ZINA L | Experiencia generalVery good people to get stuff from they are very helpful for you and hopefully you all know their stuff isn't very secured as over looked by cameras and people everyday making sure your stuff stay safe Amen to that one
Brian M | Primeras impresionesLock slide rusted. Had difficulty sliding. Needs replaced. That was only issue.
Cheri L | Experiencia generalThe company Is great as for a certain employee not so great I was called out my name and disrespected and I just don't appreciate that at all , this is the only storage company I use in Peoria IL maybe the employees need to work on communication skills because they are very sad an unprofessional
SHAQUINDA P | Experiencia general