Sign says to wait with your vehicle upon return. If I did that I do believe I'd still be there. :) But no big deal, eventually went inside and wrapped things up quickly and efficiently.David L.
Customer Reviews for U-Haul Moving & Storage at University
Peoria, IL 61604
(@ Univ & War Memorial Dr)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.frank R.
El cliente no dejó un comentario.Julie E.
El cliente no dejó un comentario.Adam H.
El cliente no dejó un comentario.Lisa M.
Great U-Haul location. Equipment was brand new and clean.David N.
Great jobshawn B.
El cliente no dejó un comentario.MIKE F.
El cliente no dejó un comentario.ronald S.
This place is the BEST place to rent a uhaul truck. Fast, friendly service. The equipment is always top notch. I've rented from them several times over the last 4 years and I'm never disappointed. First class all the way!!Michael S.
El cliente no dejó un comentario.KARLA H.
El cliente no dejó un comentario.Jennifer V.
El cliente no dejó un comentario.mike S.
Great, van was perfect size.Things went very smooth!roger L.
Well you advertise to book your reservation but I did and get there they don't have it but they have a bigger truck so my trip was even more $$ gas isn't cheapPaul H.
All the guys were working were really great. HOWEVER Kenny was so kind and helpful. When I returned the trailer sunday he was getting ready to leave but got out of his car to help me unhook it. There arent many people who do their job with respect but he definitely does.Janell G.
El cliente no dejó un comentario.Anna S.
El cliente no dejó un comentario.JACKSON M.
El cliente no dejó un comentario.charlie G.
El cliente no dejó un comentario.Tom K.
El cliente no dejó un comentario.Rodney J.
My reservation was at 10:30, by the time I actually got my vehicle it was 11 am. Then there was a big dent in the number which was not accurately documented before I received it. To make matters worse when I finally got my receipt after the return I was charged wrong. The milage was off. I did report that and a gentleman quickly fixed my invoice but still, not sure why it was wrong in the first place. This place was just too busy, seemed very disorganized at our pick up.Patricia V.
Nothing, the guy who checked us in was polite and professional. He did a terrific job.Timmothy G.
Jason was going to get the 2nd day charges off since I ended up only needing the van for one day, however I was charged for 2 days.Kelli O.
El cliente no dejó un comentario.darrin P.
El cliente no dejó un comentario.Kevin B.
El cliente no dejó un comentario.VANESSA H.
Not tell me it's ok it's ok to be a few minutes late and then get double chargedDonald H.
Kenni was very helpfulThierry M.
This is my first time renting a U-Haul trailer. Anthony made the experience so easy and stress-free. I was a little nervous about getting it all hooked up, but the staff there put my mind at ease and showed me how to do everything. From pick up to drop off, it was such a simple and smooth process that I actually look forward to having to tow something again! I would recommend this location to anyone! Thanks so much for making everything so easy and hassle free! I will be back! This team is the best!andre B.
The owner had way too many things going on at one time. He tried to multi task and was not good at it. Expect to spend a long time here. He was also not very pleasant to his employees.Taylor H.
Took a long time to service us, and ended up charging us more than the original qoute price. In the presentation of a "deal". One of the representatives operated with such unproffesional conduct. He made my spouse uncomfortable.marihna M.
Very bad customer service and a worn out truck.Dennis B.
El cliente no dejó un comentario.Andrea H.
El cliente no dejó un comentario.Jackson M.
El cliente no dejó un comentario.randy R.
El cliente no dejó un comentario.Jacqueline L.
El cliente no dejó un comentario.Juan A.
El cliente no dejó un comentario.Philip G.
Did not honor an online purchase, refused to cancel the online purchase if I purchased in the store. Truck had a loud exhaust leak, drivers door didn't close properly, and the dolly in the back wasn't secured, so after a block or 2, I had to pull over and secure it. Manager Tony was not helpful at all and even insisted I come behind the counter to look at his computer screen after I showed him my online order confirmation. If I could leave less than 1 star, I would.Steven B.
El cliente no dejó un comentario.jacquline M.
Anthony is always rude as fuck to customers k will be choosing a new location next timeVictoria L.
El cliente no dejó un comentario.darryl T.
When I reserved the trailer with the on-line UHAUL site, I was directed to pick it up at a different location, which had NO trailers available when we arrived at our designated date and time. I even received a personal confirmation phone call from UHAUL the day before confirming the trailer would be available. Luckily, I went to the Meadowbrook Rd. location and Larry was amazing and helpful and got us set up with the correct size trailer we had reserved on-line. so... VERY disapointed with the on-line UHAUL feature, but VERY appreciative of the attention and service Larry and his team provided us. In the future I will not trust the information provided online but personally call any location I am directed to pick up a trailer.Douglas B.
El cliente no dejó un comentario.julie E.
Great experience.Kevin B.
El cliente no dejó un comentario.Willis B.
The response should have much quicker when booking the reservation online. Lot of slack in the online orderingGeorge P.
Had a couple of issues with my vehicle when renting a trailer. A couple of the guys (wish I would have gotten their names) were very very helpful and corrected my issues and got me on my way. Thank you guys!!Stacey R.
El cliente no dejó un comentario.JERI N.
Everything was very good and went wellronlad S.
Staff is very knowledgeable about equipment.Mark G.
El cliente no dejó un comentario.Zachary H.
Took over half and hour to check out trailer. After arriving home and started loading trailer, found hole in roof. Went back to exchange trailer,again over half hour to exchange. After arriving home and loading trailer noticed cotter pin missing from hitch pin. If I hadn't noticed pin gone, hitch could have come off. Bad experience in moving!CLARENCE L.
El cliente no dejó un comentario.Page M.
Great help by everyoneJOHN P.
Continue doing the great job I experienceKayla T.
The equipment was clean, but the alignment was so bad on the truck that I rented that the steering wheel was turned almost 90 degrees to drive straight. The rear axle assembly was noticibly crooked.Andrew B.
El cliente no dejó un comentario.JOSEPH C.
The truck I had was unsafe when you push down on the gas pedal and the truck barely moved I would have returned it but I was only moving a couple of blocks away the seat wouldn't move forward so I had to sit on the edge to reach the gas pedal not safe for driving at all very disappointed u would send someone in a truck that was unsafeJEANNE B.
El cliente no dejó un comentario.keith T.
El cliente no dejó un comentario.kristine W.
El cliente no dejó un comentario.Eric S.
El cliente no dejó un comentario.Pablo R.
El cliente no dejó un comentario.Stephanie H.
In store customer service was pleasant and easy ty for being kind understanding knowledgeable of my situation keep up the great wrk u guys were awesome 👍👌🙌🏽Theresa T.
El cliente no dejó un comentario.Debra S.
Keep doing what you doing.eugene J.
The first trailer we hooked to had the left brake light out. The second trailer was parked in such a way we had to manually move it in order to hook it up and was not mopped out. Almost got a hernia lifting them up to hook them. I cannot believe you do not have trailer jacks or some sort of cart to assist in lifting these up. Both employees worked very hard to assist us and did a good job.Dennis B.
The location charged me twice the amount for a truck. Last time, a different location charged me twice on accident and I was without food or fuel money for a week. Literally stop it, please 4144225535 Positive note: the guy who checked me out was greatAndrew A.
Everything worked out great Anthony and crew are great to work with!!!DONALD H.
It was good to meRHONDA C.
General manager was loud, rude and servicing other customers/helping employees while working on my transaction.MARY S.
El cliente no dejó un comentario.linda W.
El cliente no dejó un comentario.KATELYN S.
El cliente no dejó un comentario.CANTRAIL G.
El cliente no dejó un comentario.Stacy J.
El cliente no dejó un comentario.Joseph B.
El cliente no dejó un comentario.Stephen K.
El cliente no dejó un comentario.BRENDA F. | Overall Experience
El cliente no dejó un comentario.donald L.
Great quality service and fair pricingcharles G.
El cliente no dejó un comentario.kimberly s. | First Impressions
Continue to provide the great service that you are currently doing.dale R.
El cliente no dejó un comentario.elisa s. | First Impressions
El cliente no dejó un comentario.Matt W.
El cliente no dejó un comentario.labrika B.
El cliente no dejó un comentario.ALBERTO P.
El cliente no dejó un comentario.Kira K.
El cliente no dejó un comentario.Shonteze T.
manager is always very helpful in that place is always super busy so I'm sure it's hard keep up with all the customers but he does a great jobstan C.
The vehicle was not clean. I was over charged by $7.00 on the gas. However, the customer service was EXCELLENT. Great people to deal with.dale R.
El cliente no dejó un comentario.Shannon R.
The employees were polite and very helpful.travis F.
Extraordinario servicio al clienteBrian P.
The employees know what their doing.. Their spot on.Glen F.
Everything was smooth and hassle free. Will definitely return for business should the need arise.john B.
El cliente no dejó un comentario.charlee S.
El cliente no dejó un comentario.John G. | First Impressions
Customer service is everything!!! Velma was AWESOME!!! Will recommend!!santana v. | Overall Experience
Truck was taken by roadside assistanceHARLEY H.
General manger needs to be a little kinder and when overwhelmed don't take it out on customer . One of the worst experiences I have ever had in my lifeJeannie B.
The general manager at the Peoria location was rude and made my move more stressful . I left his location in tears What should've been a happy day for us turned in to one of the most stressful moves I have ever had . He sent me to a location in Indiana that had relocated so overall the worst experience ever Jeannie B.
El cliente no dejó un comentario.jose A.
Get more Anthony's! He has the best attitude every time I have been in and he really seems to know what he's doing. I feel Anthony would be a great person to train up other employees!Veronica J.
I lost the key to my unit and explained that I haven't even used the storage unit. I asked them to just cut the lock and bill me for the month I had used it. The manager refused and started cussing at me. Telling me that he will continue to bill be until I find my key and get my stuff out. They now say I owe them $1500 in fees. WORST PLACE EVER!jessica k. | Overall Experience
El cliente no dejó un comentario.Kristin M. | Overall Experience
Very professional! LookBRENDA F. | First Impressions
Very bad experiences poor customer service skills do not communicate with you when you are communicating with them calling don't answer emails they actually do not find it OK when you close out and do not want storage they continue to harass and charge you for things that you do not want they are very very bad when you speak to them they speak down to you they do not communicate with you asked for a conversation they are very poor services I actually did not want the service anymore they have received a payment and was told to destroy Or remove items that was there They were no longer wanted to be thrown in the garbage and instead of doing so they decided to keep charging me so that they could still money from my accountlorrina p. | Overall Experience
Anthony's customer service was top notch! The facility where you could drive inside the building was amazing-I would highly recommend this service and facility.Leslie P. | First Impressions
El cliente no dejó un comentario.Seanna K. | First Impressions
El cliente no dejó un comentario.timothy g. | Overall Experience
El cliente no dejó un comentario.tyron p. | First Impressions
El cliente no dejó un comentario.JOHN G. | Overall Experience
El cliente no dejó un comentario.RICHARD C. | Overall Experience
El cliente no dejó un comentario.Jessica D. | First Impressions
Facility needs more staff went there one day there was 1 person on their busiest day of the week how do we considerable amount of time just to ask a question. Later in the day when the rush was over they had multiple people there working. Whenever I called I had to wait on hold extensive amount of time.. Staff was nice and courteous.Dan M. | Overall Experience
El cliente no dejó un comentario.Joshua C. | First Impressions
It wasn't explained that I had to take pitchers of the unit and go on line and dhow I was out of my unit. I then received an email telling me I needed to pay my rent Which I emailed back that I gave been out of my unit and turned in my key since September 23 as I knew the rent was due on the 24th, and I knew I could get a unit where my other things are for $40 vs $114. My unit for the $40 is a 5x10. So there was no way I was paying $114 for that tiny unit. I then got treating email to be assessed late fees on top of rent. Earlier I apparently went over on my miles was told when I returned the truck that I was good to go. Then I see where you took $40 extra besided the $31 I owed out of my checking account without notice, as I checked my emails at the time I seen you took the money out and there was none. I called and the manager said the would have it turned which it was about 10 business days later and after my automatic payments bounced due to the extra $40 that caused bounced check fees of $20 2x's and bounce check fees on my automatic payments. So taking this extra $40 ending up costing me an extra $80. So no I will only use you if I have to and nor recommend you to anyone.KATHERINE J. | Overall Experience
El cliente no dejó un comentario.dolton w. | Overall Experience
El cliente no dejó un comentario.jamie r. | Overall Experience
El cliente no dejó un comentario.Chrishawn M. | First Impressions
Very friendly, helpful, and knowledgable. Highly recommend.lori c. | Overall Experience
The general manager was super rude and non caring for his customersAMBER B. | Overall Experience
Very professional staff!Antoinette K. | First Impressions
I called the day before and the man said he would reserve a van for me and call me back. He never called me back nor make the reservation for the van. Luckly they had one the next day. I also feel as if your storage is really high after the free 30 days I already rent a full storage unit over twice as big for $40 a month however they had no units available at this time hoping they do at the end of the 30 days or my divorce is finalKATHERINE J. | First Impressions
El cliente no dejó un comentario.KRISTAL H. | Overall Experience
The general manager razi is racist called me weird because he didn’t explain himself correctly so when I corrected him he got upset and spoke on Americans as if he’s not in our country smh the things we have to endure for serviceAMBER B. | First Impressions
El cliente no dejó un comentario.darnell b. | Overall Experience
Anthony, one of the managers was so helpful & knowledgable. Thank you for hiring capable individuals that ENJOY their job, it reflects on your business/corporation.lori c. | First Impressions
WILL USE HAUL AGAIN!!!CHRISTOPHER j. | First Impressions
El cliente no dejó un comentario.Melvina S. | First Impressions
El cliente no dejó un comentario.Keith G. | First Impressions
El cliente no dejó un comentario.LORIN S. | Overall Experience
El cliente no dejó un comentario.MARSHAE J. | Overall Experience
El cliente no dejó un comentario.ROGER P. | Overall Experience
El cliente no dejó un comentario.Romona W. | First Impressions
El cliente no dejó un comentario.AnitaMHall G. | First Impressions
El cliente no dejó un comentario.Gail N. | Overall Experience
Anthony and his staff always went the extra mile to be helpful. They were always friendly and we enjoyed working with them.KAREN B. | Overall Experience
All the people at this Facility were VERY friendly, knowlegeable. and courteous, Extremely helpful. What I witnessed was a very Professional manner. Efficient team of people.LORIN S. | First Impressions
El cliente no dejó un comentario.Jason S. | Overall Experience
El cliente no dejó un comentario.LINDSEY B. | Overall Experience
Great staffAHMED R. | Overall Experience
El cliente no dejó un comentario.GLORIA W. | First Impressions
El cliente no dejó un comentario.tawanda b. | Overall Experience
El cliente no dejó un comentario.Stephen Y. | Overall Experience
El cliente no dejó un comentario.Anna C. | Overall Experience
The policies of this company are designed to screw people over. They will not reason with you. They may go as far as to try to manipulate and intimidate you. Everyone I know who has dealt with them has said as much.anthony p. | Overall Experience
El cliente no dejó un comentario.chasity s. | First Impressions
El cliente no dejó un comentario.sara h. | First Impressions
An efficient pleasant experience!ricky j. | First Impressions
El cliente no dejó un comentario.delila w. | Overall Experience
Great staff at the University location!!!shontique l. | First Impressions
El cliente no dejó un comentario.margarita r. | First Impressions
Unit leaked when it rained. I had roaches in my United which I never had at home . I was told by a worker that he would clean out the storage that I keep getting billed for.Erika S. | Overall Experience
Anthony is a good guy he takes care of his workers and customersJames P. | Overall Experience
I will never go thou this place again they over charge me n i didnt have truck 24 hours im not paying it what my money backdawn p. | Overall Experience
El cliente no dejó un comentario.MIRANDA C. | Overall Experience
No climate control storage options, at this facility.JUSTIN R. | First Impressions
I received 2 past due notices,after we had cleared the unit,including a notice sent to my son!! We were paid until August 8th!!kathryn d. | Overall Experience
El cliente no dejó un comentario.MONA R. | Overall Experience
El cliente no dejó un comentario.felicia b. | Overall Experience
Good Job Guystimothy l. | First Impressions
El cliente no dejó un comentario.Stephanie L. | First Impressions
The reason why I said average cause the manager were very very rude, don't know how to communicate, very smart mouth, every body that's go get a uhaul or storage from there, he slow and very rude, the line be very long cause he very very slow, next time I will be taking my business else where, he still charge me for the unit, but I moved my stuff out feb 4, 2020, didn't take the lock off and I came in to talk to him about it, he was rude to me in front of customers and I was embarrassed about the situation cause their were other people around, thank youdorothy l. | Overall Experience
The only thing I was very upset with was when my girlfriend and I called the call center, we were told one thing and the prices were cheaper than what was posted when we went to purchase the storage unit. We were told there was a 7x5 storage locker and it was air controlled. We were quoted 75.00. When I got there the other uhaul facility was a mile away and with the coronavirus I did not want to be going everywhere. I purchased a 12x5 unit. For 109.00 a month. This part I was very upset because we were given different info. The employees at the uhaul were very professional and nice. I would like a response as I am very angry about the inconsistent pricing and info. Your call center gives out verses the actual information that is given out.buffy f. | First Impressions
Storage closes too early and I got locked n the gate, due to a malfunction.JENNIFER W. | First Impressions
Was mad because I moved my stuff out on the 13th and didn't get non of my money back I left my storage Clean,ever other storage give u your money back if u move out early thanks the only thingtashawni i. | Overall Experience
The staff was very helpful and friendly. Very much appreciated for their service.terri d. | Overall Experience
GraciasReckel G. | Overall Experience
The guys were professional and nice and promptrodrick d. | First Impressions
Very poor customer service and no organization.. the company clearly needs a major overhaul. I will never recommend this place anyone ..bryan m. | Overall Experience
The owner was constantly helping others while we were mid transaction was constantly having a attitude with others next time I'd rather go elsewheretodd d. | Overall Experience
Exceptional service, real customer service.summer h. | Overall Experience
Price increased for no reason.felica s. | Overall Experience
Was told they had plenty of units available & to stop by later in the week to reserve one. Went in later in the week and they said all were gone and that I should have reserved one when I came in lastMalakai S. | First Impressions
Thanks for being kind!lora p. | First Impressions
Friendly and helpful service! Greatly appreciated!rowan m. | First Impressions
Great experience- move in to move out...kyle f. | Overall Experience
The people is always friendly, when I go into their facility.terri d. | First Impressions
Anthony is always very nice and professional whenever I use his services. He addresses me by my first and last name I'm always satisfied with him and his employees! My needs are met every time!mancy p. | First Impressions
Beautiful!! Loved how the manager went out of his way to make things easier.earl t. | Overall Experience
Great customer services and always able to accomodate me.felica s. | First Impressions
I was very pleasedLinda Mae O. | Overall Experience
Thank you for the first month free..it was a great help for me during my process of a divorce. Your employees were very helpful and kind. If I ever need a storage you will be my first choice.Geraldine J. | Overall Experience
Your prices are just a little too high compared to other places around the cityROSEMARY l. | Overall Experience
Very good service.floyd l. | Overall Experience
VERY GOOD ,GENERAL MANAGER ANTHONY RAZI WAS A GREAT HELP.david a. | Overall Experience
Very accommodating!Suzanne T. | Overall Experience
The staff was above exceptional. Very friendly and courteous. Helped me with moving boxes and help with moverschristine l. | Overall Experience
Great facilityLATTINA M. | Overall Experience
Courteous staff members.adeleke o. | Overall Experience
Would not use againkevin s. | Overall Experience
Awesome service very helpfulwonder t. | Overall Experience
Servicios adicionales en esta ubicación
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