Comentarios del cliente para U-Haul Moving & Storage at University

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at University

Grado total:

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dorothy l. | Overall Experience |
Grado:

The reason why I said average cause the manager were very very rude, don't know how to communicate, very smart mouth, every body that's go get a uhaul or storage from there, he slow and very rude, the line be very long cause he very very slow, next time I will be taking my business else where, he still charge me for the unit, but I moved my stuff out feb 4, 2020, didn't take the lock off and I came in to talk to him about it, he was rude to me in front of customers and I was embarrassed about the situation cause their were other people around, thank you

Pamela L.
Grado:

El cliente no dejó un comentario.

Kevin H.
Grado:

El cliente no dejó un comentario.

Lovora L.
Grado:

El cliente no dejó un comentario.

sharon O.
Grado:

El cliente no dejó un comentario.

Barbara M.
Grado:

El cliente no dejó un comentario.

Caitlin L.
Grado:

The alignment for the truck was off and impacted the steering. Otherwise very clean and great customer service.

felicia S.
Grado:

I was charge for gas refill. Locked the keys in so I needed a locksmith for 75 dollars and was charged too much for mileage. Usually out of town the mile rate is 89 or 99 cent. I do not ow $23 more dollars to Uhaul.

robert C.
Grado:

Nothing

Solomon K.
Grado:

El cliente no dejó un comentario.

Marvin M.
Grado:

El cliente no dejó un comentario.

jennifer G.
Grado:

El cliente no dejó un comentario.

Nikita T.
Grado:

El cliente no dejó un comentario.

gary R.
Grado:

El cliente no dejó un comentario.

Michael S.
Grado:

This is absolutely the best u-haul rental business in the state!! I'm so impressed with the excellent service that I get at the Storage at University business. This has been the second time that I have dealt with them and I couldn't be happier!! They are always very courteous and knowledgeable and get you in and out in just a few minutes.. These guys really have this down to a science. Thanks for making my sons move from college actually a fun experience. Keep up the good work!!

nikki p. | First Impressions |
Grado:

The only thing I was very upset with was when my girlfriend and I called the call center, we were told one thing and the prices were cheaper than what was posted when we went to purchase the storage unit. We were told there was a 7x5 storage locker and it was air controlled. We were quoted 75.00. When I got there the other uhaul facility was a mile away and with the coronavirus I did not want to be going everywhere. I purchased a 12x5 unit. For 109.00 a month. This part I was very upset because we were given different info. The employees at the uhaul were very professional and nice. I would like a response as I am very angry about the inconsistent pricing and info. Your call center gives out verses the actual information that is given out.

robert T.
Grado:

After waiting 10-15 minutes to pickup my truck, that I had reserved on line to shorten my time, I had to wait another 5-10 minutes for some one to bring my truck up. Once it was out front I looked over the outside to check for any damage. I should have looked close at the cab area. Down the road a hundred miles I looked d wish I hadn’t. The cup holder area was gross, drink residue and hairs. There was water bottles and food containers behind the seat. Very disappointing!!

tonya B.
Grado:

El cliente no dejó un comentario.

Jeffrey J.
Grado:

El cliente no dejó un comentario.

Ryan B.
Grado:

El cliente no dejó un comentario.

Andrea E.
Grado:

El cliente no dejó un comentario.

Lamont S.
Grado:

El cliente no dejó un comentario.

clara D.
Grado:

El cliente no dejó un comentario.

JENNIFER W. | First Impressions |
Grado:

Storage closes too early and I got locked n the gate, due to a malfunction.

Duane J.
Grado:

El cliente no dejó un comentario.

Kristi S.
Grado:

El cliente no dejó un comentario.

jackson F.
Grado:

El cliente no dejó un comentario.

Kendra M.
Grado:

El cliente no dejó un comentario.

Daphne R.
Grado:

El cliente no dejó un comentario.

THOMAS E E.
Grado:

El cliente no dejó un comentario.

Melissa P.
Grado:

El cliente no dejó un comentario.

michelle T.
Grado:

Nothing

Lisa S.
Grado:

El cliente no dejó un comentario.

Chris C.
Grado:

El cliente no dejó un comentario.

jackie B.
Grado:

El cliente no dejó un comentario.

jerry M.
Grado:

Really hard to beat Anthony and crew, they always go out of their way to accommodate your needs. A+++++++ Jerry Miklavcic

brian R.
Grado:

Met all my expectations so Thanks to your great staff!!

Cari S.
Grado:

The computers were down, I ended up having to use the cash that I needed for my trip instead of being able to use my credit card and then I had to go to the bank again and pay the fees to get more cash out.which the fees cost me 3 dollars, and it was an extra 3 miles. I had to drive to the bank

Ashley G.
Grado:

Always a pleasure to come and get a uhaul. Never have been sent away because they have been over booked. I have never had any issues with the staff or the trucks. I'm very greatful for uhaul to be around. I don't go anywhere else, Because of the service and I able to get a uhaul and drive away and do what I have to do and always turn it back in earlier than expected.

Darryl S.
Grado:

El cliente no dejó un comentario.

Craig S.
Grado:

El cliente no dejó un comentario.

tasha O.
Grado:

Everyone I interacted with was very poilet and professional. My first time renting a uhaul and it was quick, easy and painless :)

Pamela G.
Grado:

Great customer service

Lynda K.
Grado:

El cliente no dejó un comentario.

BRENT F.
Grado:

I could not move the drivers set up. I thhink the bar was broke.

Justin B.
Grado:

El cliente no dejó un comentario.

shylow H.
Grado:

All of the guys were super kind and helpful!!

Shanna L.
Grado:

Super friendly staff and quick and easy pick up/drop off

Kristi S.
Grado:

El cliente no dejó un comentario.

peoria S.
Grado:

I think the service here at the University location is excellent

Darrell S.
Grado:

Just take care of custmers

Tonya G.
Grado:

El cliente no dejó un comentario.

tashawni i. | Overall Experience |
Grado:

Was mad because I moved my stuff out on the 13th and didn't get non of my money back I left my storage Clean,ever other storage give u your money back if u move out early thanks the only thing

patrick M.
Grado:

Very easy check-in

Janinea S.
Grado:

Just what I needed when I needed it and was able to get to work in time that morning! Thanks U-haul.

Kristina S.
Grado:

El cliente no dejó un comentario.

Joseph W.
Grado:

El cliente no dejó un comentario.

Brittany H.
Grado:

Work on the pricing of milage.

matt W.
Grado:

El cliente no dejó un comentario.

Michael T.
Grado:

Drop off was fast and easy

Samona M.
Grado:

Customer service was good, but it was extremely busy and the employee was moving back and forth between cash registers to keep the line moving as much as possible! Think he deserves a raise

david M.
Grado:

replace the guy at the counter

john H.
Grado:

we continue to use only u-haul for all of our transportation needs within the arts community here in peoria. anthony and AC provide us with the perfect vehicle to move paintings and sculptures and exhibitions from studios to museums and art centers. we also have a storage rental as a result of their friendly professionalism. we don't even look at any other provider. BRAVO!

charles H.
Grado:

No improvement necessary Great experience Bravo

rick P.
Grado:

I have rented trucks numerous times from this location. They gentlemen who wait on me are always kind and friendly. The rental experience is great and they always meet me when I return the truck and ask how my experience was. I only rent from this location.

Rissa T.
Grado:

The mobile pick up was not working and it took me 48 minutes to pick up my truck and it set me and the movers back an hour. It took the online customer service 20 minutes to respond to me which irritated me even more. Not happy with this experience at all!

judy W.
Grado:

El cliente no dejó un comentario.

Teeodore B.
Grado:

A little busy but they were able to accommodate within a timely manner.

Stephen B.
Grado:

El cliente no dejó un comentario.

Jill J.
Grado:

El cliente no dejó un comentario.

Sean S.
Grado:

The 2 gentlemen were very friendly and helpful.

Kim H.
Grado:

Very busy but not a long wait. Very personably and attentive to everyone who walked in, while multi tasking 2 sections of the counter, the phone, and the 2 way radio. WOW! Return was smooth, I had left my rope in the truck, the person checking me in asked if I wanted it, otherwise it would have been still there. Very positive experience over and above my expectations. I would use this location again.

debbie M.
Grado:

El cliente no dejó un comentario.

Jessica B.
Grado:

El cliente no dejó un comentario.

Don B.
Grado:

El cliente no dejó un comentario.

mark A.
Grado:

El cliente no dejó un comentario.

Dean O.
Grado:

El cliente no dejó un comentario.

kelly S.
Grado:

I’ve already recommended this location to other people.

Damarvis D.
Grado:

Truck had no gas

maria B.
Grado:

Excellent service, great job and I will always rent from there.

NEWMT S.
Grado:

keep doing what you are doing, a friendly and helpful staff make a all the different.

VICKIE K.
Grado:

El cliente no dejó un comentario.

Douglas S.
Grado:

El cliente no dejó un comentario.

david C.
Grado:

The website is complicated and time consuming to use. I needed to click on too many things to reserve a truck and wait for too many pages to load. It prompted me to enter information I didn't want to enter - drivers license numbers - without letting me know that was optional. After the truck was returned, we were charge for 20 extra miles, and had to wait weeks before that was resolved on the credit card. I'll look for another option next year. This was too expensive - $51 for a 3 hour rental.

ryan W.
Grado:

El cliente no dejó un comentario.

max D.
Grado:

El cliente no dejó un comentario.

carl B.
Grado:

El cliente no dejó un comentario.

Ryan S.
Grado:

I used UHaul 24/7 to reserve my van. The van was not in the correct location and was actually in the secured storage area behind a barb wired fence. I walked around the lot trying to find the van before asking for assistance from staff. Staff was able to find it eventually. I doubt I'll use 24/7 again. The process was cumbersome, and the online assistant had difficulty verifying my information in real time.

randy C.
Grado:

Very satisfied with the service and the trailer that I rented thank you

leatha C.
Grado:

Great experience!

Brandy G.
Grado:

El cliente no dejó un comentario.

David A.
Grado:

Staff was top notch and friendly.

Mary E.
Grado:

Fire a worker that was dishonest with us. Second my refund of our $100. deposit I have not got. Instead I received a refund check for someone in Texas for $75.00. Still don't know where my refund check of $50. is.

teresa H.
Grado:

The customer service was outstanding! My long distance move was trauma free. Returning equipment was fast and easy. Thanks Teresa

Kenzel G.
Grado:

El cliente no dejó un comentario.

daniel B.
Grado:

El cliente no dejó un comentario.

Annette C.
Grado:

I love going to the U-Haul place on meadowbrook's and University Anthony the main worker there is so great and so is his other coworkers that's the only U-Haul place I will recommend

Sarah R.
Grado:

El cliente no dejó un comentario.

Bridgett C.
Grado:

El cliente no dejó un comentario.

harry S.
Grado:

El cliente no dejó un comentario.

john M.
Grado:

Really nothing. Staff was very good and courtious.

phillip T.
Grado:

Everything was awesome and store manger/owner? Was awesome and understanding

Zuzu M.
Grado:

Truck was dirty, smelled very strongly of cigarettes, and had a sticky liquid spilled all over the dash. I was overcharged for gas even after showing proof with a picture that I took before driving off. Then to top it off, I said I'd take a truck for $19.99 and was charged $79 for it. Very dissatisfied with the service this time around.

Thomas F.
Grado:

El cliente no dejó un comentario.

terri d. | Overall Experience |
Grado:

The staff was very helpful and friendly. Very much appreciated for their service.

Reckel G. | Overall Experience |
Grado:

Thank you

rodrick d. | First Impressions |
Grado:

The guys were professional and nice and prompt

bryan m. | Overall Experience |
Grado:

Very poor customer service and no organization.. the company clearly needs a major overhaul. I will never recommend this place anyone ..

todd d. | Overall Experience |
Grado:

The owner was constantly helping others while we were mid transaction was constantly having a attitude with others next time I'd rather go elsewhere

summer h. | Overall Experience |
Grado:

Exceptional service, real customer service.

felica s. | Overall Experience |
Grado:

Price increased for no reason.

Malakai S. | First Impressions |
Grado:

Was told they had plenty of units available & to stop by later in the week to reserve one. Went in later in the week and they said all were gone and that I should have reserved one when I came in last

lora p. | First Impressions |
Grado:

Thanks for being kind!

rowan m. | First Impressions |
Grado:

Friendly and helpful service! Greatly appreciated!

kyle f. | Overall Experience |
Grado:

Great experience- move in to move out...

terri d. | First Impressions |
Grado:

The people is always friendly, when I go into their facility.

mancy p. | First Impressions |
Grado:

Anthony is always very nice and professional whenever I use his services. He addresses me by my first and last name😄 I'm always satisfied with him and his employees! My needs are met every time!

earl t. | Overall Experience |
Grado:

Beautiful!! Loved how the manager went out of his way to make things easier.

felica s. | First Impressions |
Grado:

Great customer services and always able to accomodate me.

Linda Mae O. | Overall Experience |
Grado:

I was very pleased

Geraldine J. | Overall Experience |
Grado:

Thank you for the first month free..it was a great help for me during my process of a divorce. Your employees were very helpful and kind. If I ever need a storage you will be my first choice.

ROSEMARY l. | Overall Experience |
Grado:

Your prices are just a little too high compared to other places around the city

floyd l. | Overall Experience |
Grado:

Very good service.

david a. | Overall Experience |
Grado:

VERY GOOD ,GENERAL MANAGER ANTHONY RAZI WAS A GREAT HELP.

Suzanne T. | Overall Experience |
Grado:

Very accommodating!

christine l. | Overall Experience |
Grado:

The staff was above exceptional. Very friendly and courteous. Helped me with moving boxes and help with movers

LATTINA M. | Overall Experience |
Grado:

Great facility

adeleke o. | Overall Experience |
Grado:

Courteous staff members.

kevin s. | Overall Experience |
Grado:

Would not use again

wonder t. | Overall Experience |
Grado:

Awesome service very helpful

No reviews have been submitted for this location.

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