I just rented storage 1/7/21 and so far everything is good. Joy was very nice and helpful.

Excellent customer service.

Great experience

Check in was quick and easy and the representative who helped us was friendly and knowledgeable.

The front office was pleasant when we left. All other times they were not helpful.

Joy Stump was outstanding! She was all alone that day and working with numerous customers at one time, and she managed us all as well as I’ve ever seen from a customer service standpoint. I don’t complete many “How did we do” surveys- but I was compelled to do so on Joy’s behalf. Please thank her again for me.

The outside storage area needs an electric gate with an access pad for 24 hour access. The manual gate is too difficult to open and close. ......too difficult to open and close.

They kicked me out of my storage unit for no reason and wouldn’t let me go in to get my belongings.

Joy was great. She just needed help with the volume volume of clients.

I think the late fee should not be charged if you pay within 5 days of being due.

We had a good experience. The staff was very helpful.

I think it was pretty messed up that I had to pay a full months rent when I moved out 4 days after rent was due

It was wonderful.

While cleaning out our “climate controlled” storage unit last week, we found the temperature to be hot & uncomfortable. We found a thermostat in the hallway near & within 50 feet +/- our unit and saw that the temperature in the hallways was 83 degrees! Of course, inside of our unit, the temperature was much hotter. We were there for several hours on 3/25/2020. We found the thermostat reading at the beginning of our time there. We called down to the local front desk and explained the temperature problem, as well as the thermostat reading, to a man there. We told him that since our unit was a “climate controlled,” inside unit, our expectation was that the temperature should be much cooler thank 83 degrees. He agreed and told me that he would send someone up “immediately” to check out the thermostat & to make any necessary repairs to it, or the cooling system, if necessary. We told him that in all of our previous visits to our unit during the 3 years that we had been renting it, the temperature had always been much cooler. He again confirmed that 83 degrees was definitely hotter than it should be in your climate controlled building & units. We worked in our unit for many hours, without leaving, after speaking to the man at the desk. No one ever showed up to check the thermostat, & the temperature stayed the same (hot!). Throughout our time there that day, I regularly checked the thermostat and it stayed around 83 degrees. We visited our unit several more times over the following few days until we completed the removal of our stored items. The temperature problem was not corrected up to and including our rent termination date of 4:03/2020. Our primary concern is not with our comfort while inside your supposedly climate controlled spaces, it’s with the integrity of our stored items. Because of the expensive value of the furniture & other items that we needed to store when we made the decision 3 years ago, we choose to pay more for a climate controlled unit to ensure protection of our belongings, all of which belonged to my wife’s deceased mother. While inspecting & removing the furniture items, it was apparent that a couple of items had heat-related damage, which we felt like we were avoiding by choosing & paying for ($199 per month). Of course, we are very unhappy about the damage, & are very dissatisfied with the product that we received from uHaul, who we thought we could trust with these valuable items.

The rates should be pro rated. I was not happy that I had to pay for the entire month, when I only rented for two weeks. Not good business practice!!!