Customer Reviews for U-Haul Moving & Storage at Pelham

5,925 comentarios

2797 Pelham Pkwy   Pelham, AL 35124
(Us Hwy 31)

(205) 663-3220

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(205) 663-3220

2797 Pelham Pkwy
Pelham, AL 35124
(Us Hwy 31)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Exceptional customer service, start to finish!!! Great location overall.

Robert D. 
Clasificación:
5.0

Experience was perfect. Staff checking out and in was very helpful. Would definitely rent there again!

Christopher R. 
Clasificación:
4.0

The return process was a little confusing.

Gloria C. 
Clasificación:
5.0

Easy process and quick service. Nice vehicles and clean facilities.

William d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD U. 
Clasificación:
5.0

They did a perfect job for me. Curt Rowland

curt R. 
Clasificación:
5.0

Love everyone that works at the UHaul in pelham al, excellent service

APRIL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD U. 
Clasificación:
5.0

Thank you Joy and her team for making my move successful! As stressful as the move was, It was truly a great experience!

Donald S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

Excellent services as always

hadassa F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

There is no improvement needed. From the General Manager to the staff, everyone treated me like I was part of the family. All were courteous, knowledgeable, informative, and extremely helpful in my move. ¡Gracias!

Maria B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy G. 
Clasificación:
5.0

Staff was very friendly and efficient. Quick trailer hook-up and even quicker disconnect and easy no hassle checkout.

Scott B. 
Clasificación:
5.0

Great services provided - Very helpful - Thanks!

Tu P. 
Clasificación:
5.0

They were absolutely excellent with there service. Would definitely recommend.

Corey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter A.  |  Overall Experience 
Clasificación:
5.0

it was painless and easy.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelia W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jay S. 
Clasificación:
5.0

Joy was the only employee available and she was amazing!! She can definitely multi task well! Thank you Joy!

Naomi J.  |  First Impressions 
Clasificación:
5.0

Customer service was great!!!

Fred S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry T. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter A.  |  Overall Experience 
Clasificación:
5.0

Nothing needed. Keep it up.

JACK K. 
Clasificación:
5.0

When I actually picked up at this location, everything was fine. However, when I made my reservation the best offered pick up place was 15 miles away, totally unstaffed, and right down to my check in still the pick up place. Only when I arrived there and called U-Haul to report there was no equipment in sight at all did I get re-directed to U-Haul Moving & Storage at Pelham. The app is broken. Multiple reviewers said so when I installed it. I was never able to get it to work. For the pick up I called U-Haul about a half dozen times, spoke to staff at various locations and every single one admitted the app does not work. In the end, I wound up using UHaul.com by the web browser on my phone -- which worked, but was totally unnecessary because, as stated, in the final result I wound up being redirected to a staffed U-Haul location anyways.

J William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD U. 
Clasificación:
3.0

Poor process control in starting automatic payments led to numerous late fee notifications and calls. Similarly on trying to close the payments, when they continued to come out of our account well after closing it.

Paul C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARGENTINA P. 
Clasificación:
5.0

Very smooth and easy process. The employees were great and very helpful.

John O.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gavin F W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice F. 
Clasificación:
1.0

I paid for climate control to store family photos, and high value guns. Several guns have rust on them and two are irreparable. One was my Grandfathers and the barrel has rust all the way through barrel and is useless now. I have not dug into pictures yet. Fearful humidity that rendered 1,000's of dollars of loss with guns destroyed family photos and documents. I was told humidity, heat, and cold was within safe storage levels. I also found an inch of water on the top of a Rubbermaid storage tub. Either water got in from roof or there was significant humidity to have that much condensation. I stated this to the agent and all he said was "sorry about that" leaving me to deal with this another way.

eric b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD U. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

Staff is amazing and pleasant to work with!

Glenda B. 
Clasificación:
5.0

Thanks to Joey! She's amazing!

Kevin S. 
Clasificación:
5.0

Great service

Enrique S. 
Clasificación:
5.0

The drop off very easy. Made a mobile call,, csll dropped, they called me back. Make sure I was helped. Very nice

Celeste D. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD U. 
Clasificación:
1.0

Stop lying to customers and then charging for what you lied about.

Maya T. 
Clasificación:
5.0

Super friendly and helpful. Great attitude, clean store, clean equipment. This where my stepdad recommended, and where I will also. Thanks for all of your help!

Amber F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

josh G. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald G. 
Clasificación:
5.0

Joy and her staff was awesome through the whole process. Joy gave me options I would have never known about had she not volunteerenly told me about. A great place.

Donald S. 
Clasificación:
5.0

I have no complaints

HAROLD U. 
Clasificación:
3.0

Have more than one person working

Stephanie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlotte R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy H. 
Clasificación:
5.0

Customer service was slow,only one counter rep inside.Same when truck was returned,waited close to 15 minutes one inside when a 2nd rep came in to the counter to clear us to depart.

albert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth C. 
Clasificación:
5.0

The staff was kind and helpful.

Willie H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSHUA M.  |  Overall Experience 
Clasificación:
5.0

Employee was helpful and tried to meet our needs in finding right size storage unit unfortunately the correct size was not available so she found the next best solution.

Ronald R.  |  First Impressions 
Clasificación:
5.0

The management and staff at the Pelham U-hau were exceptional. They made the entire experience effotless. An absolute Joy to work with. Would recommend this facility to anyone in need of this type service.

Andrew P.  |  First Impressions 
Clasificación:
5.0

Nothing staff very helpful and friendly

Ronald R. 
Clasificación:
5.0

The $19.95 rate per day is very misleading. It was almost three times that out the door.

DENNIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

cedric H. 
Clasificación:
4.0

Good experience. Trailer I rented was older, had rusty chains and the exterior of the trailer was worn. It worked fine for what we needed but did not make the best impression for U-Haul.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERMAINE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darius A.  |  Overall Experience 
Clasificación:
5.0

Joy was very helpful in meeting my rather unique needs for storage.

Lawrence S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
5.0

The staff that helped me was amazing. So professional, kind, and thorough! Such a great experience!

ANITA S.  |  First Impressions 
Clasificación:
1.0

Don't charge fuel surcharge when vehicle is returned full of gas. I can't believe I was charged extra for fuel after filling it up. The lady in the office should be ashamed of herself for lying.

Steven B. 
Clasificación:
4.0

I initially wanted to rent a van from this location but even after reserving it online, they told me it was already reserved. Something about how we must have reserved it at the same time.. other than that, they were fine.

Sara S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD U. 
Clasificación:
5.0

Joy was great to work with! We only needed the space for one month and we live outside of AL. She worked with us for facilitating the move in/move out process. Highly recommend this location for all your Uhaul needs.

Teri D C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Julian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

james O. 
Clasificación:
5.0

Everything was good! And I really like 24 hrs return on line very helpfull!

Julio P. 
Clasificación:
5.0

Joy the manager was great and helpful

Victor R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan J.  |  First Impressions 
Clasificación:
5.0

Joy, Aj, Luke, Corey and Juan are excellent! This is by far benchmark location! T.D

Tremaine D. 
Clasificación:
5.0

The BEST customer service ever!!!

Javetta L. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMAN P. 
Clasificación:
5.0

No issues at all, they were very helpful!

Stacey T. 
Clasificación:
5.0

Always a pleasure doing business with this Uhaul location…

Michael T.  |  First Impressions 
Clasificación:
5.0

Can't think of a thing

Chris M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERNE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
4.0

Staff was very friendly. Marla did a great job getting me on the road with my trailer rental.

Mack K. 
Clasificación:
5.0

I had an extremely pleasant experience. The equipment was the size that I reserved. All of the representatives were extremely friendly and helpful. I used to work at a competitor (Penske), and was a bit nervous about the rental. Everything was great and I would highly recommend this location.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mickey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sadiqua S. 
Clasificación:
5.0

Bourbon and cigars while waiting for your turn.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA M. 
Clasificación:
5.0

Joy was extremely helpful and resolved a reservation error that was initiated at the corporate level.

ROBIN E. 
Clasificación:
5.0

Great staff! Very helpful. Clean place. Great customer service!! Perfect experience.

JOSHUA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD U. 
Clasificación:
5.0

Uhaul team member Joy, was a joy to deal with. Professional and hospitable. Showed her my original contract and explained my grievance with the pick up location. She removed tow insurance charge. She completely changed my uhaul opinion from shady to outstanding. ¡Gracias!

Eldon W. 
Clasificación:
5.0

Thank you so much!!!

Adam D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kachchakaduge F. 
Clasificación:
5.0

The world needs more people like the owner of this location. She not only took care of my rental at her store, but helped fix the problem created by another store and customer service.

BRETT K. 
Clasificación:
5.0

Speedy service and quick access to the trailer and return with speed and efficiency.

Glenn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaac E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Reilly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Belinda P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sedrick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

randy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sakina S. 
Clasificación:
5.0

The team was great will always use this storage unit this was my first time and won’t be my last!

Stephen E.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Jessica W.  |  Overall Experience 
Clasificación:
4.0

8

alison d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben B.  |  Overall Experience 
Clasificación:
2.0

Staff were friendly but forgot to comp first month, then refunded but I received notice bill was overdue

Michelle M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHERINE W.  |  First Impressions 
Clasificación:
5.0

Used a climate-controlled unit at this facility for several years. No issues at all. Staff was ready to be helpful on the few occasions I needed them - normally to purchase boxes and supplies. I had after-hours access and never had a problem accessing my unit. I would recommend and would use this facility again.

Todd A.  |  Overall Experience 
Clasificación:
5.0

We were very satisfied with our uhaul experience

steve p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Willie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah P.  |  Overall Experience 
Clasificación:
5.0

Joy was always very helpful and friendly.

Mary G.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff, I used the facility for moving and for storage. In both areas the staff was friendly and knowledgeable

BETH G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ural M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L.  |  Overall Experience 
Clasificación:
1.0

Workers were great but the young manager was consistently a jerk every time we had to encounter him. Never going back nor renting from this location due to mgmt

Jimmy H.  |  Overall Experience 
Clasificación:
5.0

Outstanding customer service

Roy B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jelia D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry S.  |  First Impressions 
Clasificación:
5.0

The individual who helped me finalize my account and show me my unit was exceptionally respectful, friendly, and professional. Thank you!!!

Bridge K.  |  First Impressions 
Clasificación:
3.0

Price increases are routine.

WILLIAM D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nichole F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANK S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C.  |  Overall Experience 
Clasificación:
5.0

Very knowledgeable, helpful, and friendly counter clerks.

Stephen F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L.  |  First Impressions 
Clasificación:
5.0

Joy is always extremely helpful everytime I am in need of assistance.

Lee G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica B.  |  Overall Experience 
Clasificación:
3.0

No one ever answers the phone. If you can't contact them by phone then how do you resolve any disputes before leaving feedback. I am handicap and I'm not prone to running up to Uhaul every time I have an issue with them.

EDUARDO G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BETH G.  |  First Impressions 
Clasificación:
1.0

Moved out of my unit 10/01/2021. Kept receiving emails/ letters that I owed rent. Emailed the manager multiple times to let them know I moved out with no response. Received 1 phone call and I told the young lady on the phone that I also moved out. Tried calling 7 times to get this figured out and could not get through.

Javian H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra K.  |  Overall Experience 
Clasificación:
5.0

I was extremely satisfied with the customer service and cleanliness of storage facility. I will definitely rent again and recommend to someone else.

Alexis M.  |  Overall Experience 
Clasificación:
5.0

So far so good. Everyone was more than Polite and I really appreciate it as we all know moving can be very stressful. Thanks for not adding to the stress 

monwilla r.  |  First Impressions 
Clasificación:
5.0

Awesome facility! Staff is always ready to help. They have everything you need there for moving or storage in the way of equipment, supplies and unit sizes. Easy load in and out. Can't recommend them highly enough!

Todd B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl S.  |  Overall Experience 
Clasificación:
5.0

I called her from Florida. She was so accommodating to my needs. I truly enjoyed her customer service skills. Everyone there were amazing. I most definitely will recommend this Uhaul storage to my friends. Thank you for your kindness.

Awilda P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Teri T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Natalie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dolly P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia U.  |  Overall Experience 
Clasificación:
5.0

Ended up not using the storage because it was too far from the entrance to the unit for my husband to walk with his walker. Also needed a unit that was not as high and one with a wider roll up door. Facility was clean and well lit. If a smaller unit becomes available closer to the entrance I will look into renting.

Linda B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLENE C.  |  First Impressions 
Clasificación:
5.0

The staff was very knowledgeable about their products & services. When l rented both the vehicle and storage unit the people there were kind enough to help me with loading the supplies into the vehicle for me & that's why l would recommend your company to anyone who needs your services in the future.

lois k.  |  First Impressions 
Clasificación:
5.0

I love this location .the best staff and very clean at all times ...I definitely be back Thank you

Saeid K.  |  Overall Experience 
Clasificación:
5.0

Very nice

Maurice W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Summer J.  |  Overall Experience 
Clasificación:
5.0

I can not say anything negative about this facility. Clean, courteous staff and conveniently located.

Daisy J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Blaine M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick D.  |  First Impressions 
Clasificación:
5.0

Just expensive is all

Michael P.  |  Overall Experience 
Clasificación:
4.0

Would have been a great experience if it had not been that I was promised a 5x10’ and when I got there all they had was a 5x5’

anthony e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam E.  |  Overall Experience 
Clasificación:
5.0

Joy went above and beyond to help me and my family. She and bell definitely made sure my stuff would be taken care of!

chase t.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip G.  |  Overall Experience 
Clasificación:
5.0

Joy was a joy to work with! Thank you

clementine r.  |  Overall Experience 
Clasificación:
5.0

Great customer service..really helpful. A person who likes their job.!!!!!

Dolly P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya C.  |  First Impressions 
Clasificación:
1.0

no open units which is not their fault, the issue is O reserved a unit but the uhaul system is not tied to reservations and there was no available 10x15 unit. It's 2021 why would your system be so ancient and why can't you access and see other location open storage units?

BJ S.  |  Overall Experience 
Clasificación:
4.0

The only issue I saw was the lack of dolly carts, and the few that were there had bad wheels all around. Otherwise the experience was very professional and not at all a bother.

Michael H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance J.  |  Overall Experience 
Clasificación:
1.0

I was very ill and out of town. Got behind on storage fee and could not get help at the locate office to make arrangements. Called over 20 times and could NEVER get anyone on phone then I flew in and stopped by locate office . Clerk stated I need to talk to manager and I left my number. Never got a call back. I challenge anyone to try calling local office I guarantee u will never connect with local staff and the corporation 800 number stated only the local office can help with arrangements

Roderick M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea E.  |  Overall Experience 
Clasificación:
5.0

Had an issue, they solved it quickly.

tonja p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl S.  |  First Impressions 
Clasificación:
1.0

When I got the unit, I purchased one of the U-Haul locks that are sold at the counter. Once I put my belongings in the unit and locked it, the lock broke and broke one of the keys off inside. When I talked to the staff, they stated they could not do anything. When I called them on their bluff, they would not work with my schedule to have their locksmith come out and remove THEIR crappy lock. Thankfully, I was able to get my belongings out after trying for two months to get it off. My engineer friend was able to get the lock off and discovered that the lock was designed to break purposely. I would not recommend this staff or their units, even though the units themselves are nice and convenient. I will choose another facility and my own lock next time.

CHRISTOPHER M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ijaron S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GIBSON JOHN M.  |  Overall Experience 
Clasificación:
3.0

Sometimes the staff was snarky and less than helpful. For the most part storage was convenient and clean.

TAMMY G.  |  Overall Experience 
Clasificación:
1.0

The female that checked me into my storage unit was not helpful whatsoever. She checked me into a unit that had a lock on it and the only option I had was to move all of my stuff upstairs into a unit that was way more expensive and then move my stuff back downstairs after a cheaper one opened up. After we asked if those were actually unlocked she said " I don't know. Feel free to go check." And then we told her that we were about to be $90 for a storage unit I didn't even want and just told her to cancel my subscription, then she stated she'll "gladly" cancel it in a rude tone. I couldn't even tell you her name because she never told me and wasn't wearing a name tag. We also got stuck and couldn't get out because there were 2 trucks trying to return their rental truck and she was taking forever to check them in. They sat there for at least 20 minutes and they were still sitting there waiting on her when we left. Extremely rude customer service. I will never use or recommend this uhaul location.

Aniston C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lafacial C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M.  |  Overall Experience 
Clasificación:
5.0

Great customer service and spot on advice.

Mike P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jenny c.  |  Overall Experience 
Clasificación:
3.0

When I got there to move in. The lady stated they did not have anything available. I had made the reservation over the phone. I had to wait until someone moved out that day. In order for me to move in and take their storage unit. That was not a good experience to me.

crystal w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Victor O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley W.  |  Overall Experience 
Clasificación:
5.0

The staff is courteous and professional.

donald b.  |  Overall Experience 
Clasificación:
1.0

I have rented from this location several times. Never have I had a unit have a box spring left in the unit an not swiped out. In the hall way was a very dirt old mattress. I explained this to the office an was told it had been there awhile an could not move it. No concern at all . I would not recommend this UHaul any more.

Donna P.  |  Overall Experience 
Clasificación:
5.0

The staff were beyond helpful and efficient. Thank you so much for your courtesy and assistance.

Shirley W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  Overall Experience 
Clasificación:
3.0

It was overall okay, but the temperature definitely went above what was intended for the climate-controlled rooms (which is what I was paying for), there were always a lot of dead insects in the hallways, and no matter what I did--even being properly signed in and out each time--that alarm would CONSTANTLY go off when I unlocked my storage unit. It got frustrating quickly.

tiffany b.  |  Overall Experience 
Clasificación:
5.0

This is a rating for the facility itself. The girls up front took a situation that was horrible by the UHaul.com AND UHaul call center, and turned it in to a pleasant experience. By a miracle, they were able to find the unit I requested and was extremely helpful. For UHaul having a website and a phone number that is directed to a call center, they are NOT unified with the processes and the procedures of each individual locations. If a location is not able to hold a storage unit, then the option should not be provided on the website. This can cause a very big mess when you have a truck of 26' that needs one of the biggest units and it not be available, causing the customer to pay more for a late fee or another day with the truck to search for another storage unit. When calling the call center they will make promises but not back up the promises with the actual location. So makes the location look inadequate when really it is the overhead call center not verifying with the workers on the ground floor. This location was very nice and was very helpful during this very stressful time.

Terrance D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cathryn S.  |  Overall Experience 
Clasificación: