The truck was out of line!
JOHN SCustomer Reviews for U-Haul Moving & Storage at Pelham
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Such a friendly helpful staff. So kind
Deborah W | Overall ExperienceIt was a convenient pickup, however I was charged for 3 dozen pads but only received 18. Each wrapped bag must have only had 6, instead of 12. In addition, the front windshield had about a 2.5 foot crack across it and my drop off location was surprised it was rented to me that way. Then, I had to find my contract sheet, as the gas level was 7/8 of a tank but was entered as a full tank, so the return place had to fix it on their end. All in all, it was fine and I'm not complaining, just sharing feedback. Gracias
COLLIN KOffice smelled like weed at 7 am. Truck was dirty on outside. Clean inside. Walked up to counter and was not helped right away. Had to stand and watch people work until they were ready to help.
Michael HEasy to make reservations. Great customer service!
APRIL TThe facility was very secure and I love that I was able to get a unit that was climate controlled. Therefore, my furniture didn't get moldy or damaged with fluctuating temperatures and humidity. The one thing I would appreciate is if there were trash bins (at least at the end of the halls or near each exit). We are required to sweep out the units during move-out. However, there is no place for customers to empty their dust pans.
Bridge K | Overall ExperienceI am a repeat customer. We alway have a good experience here.
MARCY SManager on duty was very curtious and friendly We need more of that in businesses Thumbs up
DAVID STwilights and turn signal don’t work on truck
CHADWICK HEverything was great. I do want to compliment the young lady who checked us in. She did an amazing job. She was confidently multi tasking and checking multiple people in. She was the only person at the counter and handle it like a professional.
Jason MKendra was absolutely amazing! She went above and beyond to help me with a personal situation!! She is a true asset to your company!!!
CRYSTAL H | Overall ExperienceStaff was very friendly but did not help me resolve my issue with drop off location being labeled in my U-Haul provided paperwork being incorrect. I had to resolve this on my own with the customer service line.
Matt NThe female team member that worked with me was excellent. I lost my wallet there and she called and had it waiting for me when I returned,
Earl HGreat customer service. Friendly staff
STARLING JEverything was very easy to do through the App. Good overall experience.
MICHAEL KProfessional
CATHERINE WGreat manager and team player!
GLORY WKendra was great in helping us upgrade our unit!
jon w | First ImpressionsAll was great but yall continued withdrawing from the bank after we closed out the rental
thomas e | Overall ExperienceThis was the best U-Haul facility I've ever been too. The employees were truly great. ¡Gracias!
BILLY JLandon at Pelham was excellent!
CHRISTOPHER BGREAT CUSTOMER SERVICE FROM KENDRA SPENCER, SHE MADE MY WHOLE MOVING PROCESS EASY. I WANT TO THANK HER FOR THAT DUE TO SHE WERE THE ONLY ONE IN THE OFFICE WHEN I RENTED THE TRUCK AND RETURN IT ALSO. CONGRATS TO THE YOUNG LADY.
TERRENCE PKendra and her team were super easy to work with! We went in store to book the reservation and through that week made a bunch of changes but they handled all of them very efficiently. Very positive experience here! I would recommend renting from them in the future!
MADELANE C | Overall ExperienceEverything was perfect
TERESA SNothing, everything went smooth and easy .
CELESTINE HRepresentative was very helpful and courteous.
DAVID WYou changed my location and then charged me for the mileage. I will not rent from U-Haul again.
BRYAN HCustomer service at Pelham location very friendly and helpful
DANNY DFast, easy and pleasant.
MAURICE MHad a truck reserved and upon arrival the staff was unable to have the truck ready and had it parked in a location that was impossible to retrieve. After getting a worker to move a truck parked in front of the one I was driving I was distracted and aggravated leading me to not be able to swing out and turn truck correctly causing me to bend a propane stop box from the wall scraping the side of the truck of a small area. The accident report says there is more damage I'm being charged for than what occured. I feel like the staff should have had that truck ready and pulled out in an operational state and the accident wouldn't have occured. I also took pictures of the truck before driving and noticed there were damages not marked with the quick claim x . I feel like I was a pawn for insurance fraud. I accept full responsibility for the accident but refuse to pay for damages that were already on the truck. I wish I had rented from the Birmingham location....
BILLY SCustomer service was excellent from beginning to end of this transaction.
FONSTELLA GThe windscreen was filthy. I had to clean it.
JAMES HI've used this location several times in the past and they were very friendly and helpful, however this visit was different. There was a miscommunication from the staff about receiving the equipment and what their job duties were. At first they were not going to help, but then after talking a few minutes the 2 young men helped to remove the equipment. I used the moving blankets and returned them with the truck. Upon returning them I was asked if I folded them. Yes, some were, but others were in the pile with the group of them. I was told l had to fold them all neatly or I would receive a folding charge. I've used Uhaul for the last 10 years and have never heard of this charge. In the end the equipment was returned and the blankets were folded, but the service was not what I have received in the past.
RACHEL GBoth of the people that helped me were very nice. They were helpful and I can't think of anything that could have been better.
RICHARD NThe guy who helped me at counter and hooked up the trailer was fast and efficient. I appreciated how quickly he went through the process for me.
STANLEY BThe truck operated well, but might need the gas line cleaned out as it would sputter. But at times. Otherwise, it was an outstanding situation.
JASON RThis location (Pelham, AL) had us to return the trailer to a location in Crumpler, NC and this U-Haul place would not allow us to return the trailer there. So, had to drive 22 miles to another location and 22 miles back to return the trailer. We certainly were not happy about this at all.
DAVID GGreat service, great equipment and always available
Edward CThe management was very helpful and professional.
DEBORAH H | Overall ExperienceKendra is a true 'company brand' of service excellence. Thank you for ensuring my needs for the move were met with such dedication.
Michelle W | First ImpressionsCordial. Efficient. Very helpful. Knowledgeable Professionals. and pleasant
Camille FOutstanding customer service
ROY BThis is by far the best location I have used so far.
TERRY HBrett, the young man who arranged my rental was very professional and a pleasure to work with for this transaction.
michael aThe trailer I was given had a completely bald tire on it. The U-Haul deal refused to change the tire and there were no other trailers with good tires to rent. I had to have a trailer so I rented it anyway. I then called the main U-Haul office and they had some come out and replace the tire at my house. Very disappointed in U-Haul. A trailer with tires that bald should not be rented out for use.
SCOTT WKendra was exceptional. I ran into an issue with my trailer size she remedied by finding me another trailer on-site that fit my needs exactly. OUTSTANDING!!
GARY LKendra Spencer was awesome in assisting with the storage unit rental, very professional.
Lisa A | First ImpressionsReserved a 5 x9 trailer that was full of dirt. I had reserved an appliance dolly and 1/2 dozen furniture pads, when I arrived I was told there were no Dollie's and I'd have to call around to find another one. Nor did I receive the 1/2 dozen furniture pads I reserved. I called the store to let the attendant know and he said." Yea.. my bad!.. you can come back and get'em." I told him to take them off my bill and he said he couldn't until I returned the trailer.
JOHN CThe manager at this facility was outstanding, bending over backward to make my rental experience great. Most of the other staff help there was mediocre at best.
JOHN A | Overall ExperienceWill always use U-Haul for anything
Anthony D | Overall ExperienceKendra is an amazing my manager! She has a well trained staff and she goes above and beyond. We visited in a very busy day. Not only did Kendra solve a missing key issue she also was friendly and made the entire storage/truck rental experience a breeze for us. She needs to be recognized!
Kelsey T | Overall ExperienceGreat Customer Service and amazing service And Team ‼️
Mirranda T | First ImpressionsI had a great experience with the staff. They are friendly and so kind. The facility was clean and organized. All the staffs answered my questions and were quick to help when I needed it. Brett at location 775057 was absolutely amazing. Customer service exceeded my expectation he was helpful friendly and just all around cool. I would definitely recommend.
SAMSIPHO L | Overall ExperienceRoof leaked some of my stuff got wet. Luckily nothing was ruined. I would recommend checking the roof on 1428 or 1438 not sure which one I had.
sam n | Overall ExperienceEvery interaction I had with the staff was always pleasant and professional
kristi l | Overall ExperienceThe only issue i had was i was not made aware till i got there that i had to purchase insurance and a lock for the unit.
sam n | First ImpressionsThe staff members of the Pelham, AL, location were always kind, friendly and efficient in helping my family navigate our experience with them. We would use them again if needed. We recommend the facility.
DONNA H | Overall ExperienceBoth the manager, Kendra, and the assistant manager, Brett, were incredibly helpful, professional, and accommodating. Wonderful customer service!
Mandy R | First ImpressionsWe looked the storage unit but the price constantly went up and down and that’s what made us leave.
ALEXIS P | Overall ExperienceThey restroom was clean but only had toilet paper 50% of the time.
Lynn B | Overall ExperienceTruck problem.haf to go 30+ miles further to get truck.
TONYA S | Overall ExperienceThe main problem was lack of parking.
Jimmy T | Overall ExperienceThe staff was great and helpful. However, the storage facility did not uphold to standards I expected when I rented because of the mold on my items.
Isiah W | Overall ExperienceVery helpful
Jackie I | Overall ExperienceThey were very helpful and answered all of our questions. Super nice and facility and trailer were very clean.
DEBRA W | First ImpressionsWhen I pulled all my stuff out of storage, I noticed there was mold growing on a lot of it.
Rebecca B | Overall ExperienceNice place. I. Recomended
FREDY A | Overall ExperienceCost was to high, I was enrolled in automated billing and I never opted for this, it caused several issues with my bank account.
Blair B | Overall ExperienceThe lady upfront said there were only 4 midsize indoor climate control units available which were far away from the entrance I saw at least another 2 that were closer that were not offered to me and I have pictures of the map and open units that were not offered. I was very disappointed but didn't want to switch as I did not notice this until several hours later. Other than that everything was good
JOEL H | First ImpressionsFriendly, fast service.
brian l | Overall ExperienceThey were very nice and helpful
terri w | First ImpressionsFast and friendly service.
chrystal t | Overall ExperienceCustomer service is good, employees try to be very helpful. But we rented a climate controlled unit and in just three months every item of furniture and our belongings were covered with mildew. Some may be beyond repair. VERY unhappy that the climate control in the unit was basically non-existent.
Scott C | Overall ExperienceAlthough certain things were good the fact that I was charged for two months after I closed out my account bothers me. It was fixed but someone definitely dropped the ball and you can take the money instantly but not return it instantly.. I own a business and I can get their money back the next day. Thanks to the kind person that fixed it though.
Dawn G | Overall ExperienceThe truck I had did not drive to good up and down hills. A covering fell off the door. Then attendant mention he knew that because it happened before. Overall I love the customer service.
Patricia W | First ImpressionsI already made a review. Leave me alone.
Christopher M | Online Move InI did not receive my promised free month, and I did not appreciate being lied to regarding the details of how this discount works. I chose uhaul storage because of this deal, and I only stuck with it because I needed to find something fast.
Christopher M | First ImpressionsOnce again you put a delinquent notice on 1350. When I arrived sunday to move to 1410. Paid thru the 18th. Otherwise ok and rectified
TONYA S | Overall ExperienceMy transition from a large unit to a smaller one tested my patience. Inaccurate information had me locked out of the larger unit when I arrived and I had to waste 45 minutes getting it straightened out. Brett was great.
TONYA S | First ImpressionsNice ans knowledgeable
TONYA S | First ImpressionsVery courteous and helpful. Process was easy and quick.
Debbie N | First ImpressionsConvenient location, friendly staff.
craig s | First ImpressionsThe staff at this location were always very accomodating and helpful. I would give them 5 stars.
Andrew P | Overall ExperienceIt would be nice if there were more than 3 carts
Bonnie M | First ImpressionsJoy was a pleasure to work with. Not nay would I recommend this facility I'd use it every time if I need a UHaul in the area.
Earl R | Overall ExperienceJoy and everyone at the Pelham location we above and beyond for me. They were so polite and helpful. Thank you all so much. Kim Weaver
JOEL W | Overall ExperienceStaff always professional and courteous.
Pearlann M | First ImpressionsEasy process and quick service. Nice vehicles and clean facilities.
William d | First ImpressionsThank you Joy and her team for making my move successful! As stressful as the move was, It was truly a great experience!
Donald S | Overall ExperienceJoy was the only employee available and she was amazing!! She can definitely multi task well! Thank you Joy!
Naomi J | First ImpressionsPoor process control in starting automatic payments led to numerous late fee notifications and calls. Similarly on trying to close the payments, when they continued to come out of our account well after closing it.
Paul C | Overall ExperienceVery smooth and easy process. The employees were great and very helpful.
John O | Online Move InI paid for climate control to store family photos, and high value guns. Several guns have rust on them and two are irreparable. One was my Grandfathers and the barrel has rust all the way through barrel and is useless now. I have not dug into pictures yet. Fearful humidity that rendered 1,000's of dollars of loss with guns destroyed family photos and documents. I was told humidity, heat, and cold was within safe storage levels. I also found an inch of water on the top of a Rubbermaid storage tub. Either water got in from roof or there was significant humidity to have that much condensation. I stated this to the agent and all he said was "sorry about that" leaving me to deal with this another way.
eric b | Overall ExperienceThe staff was kind and helpful.
Willie H | First ImpressionsEmployee was helpful and tried to meet our needs in finding right size storage unit unfortunately the correct size was not available so she found the next best solution.
Ronald R | First ImpressionsThe management and staff at the Pelham U-hau were exceptional. They made the entire experience effotless. An absolute Joy to work with. Would recommend this facility to anyone in need of this type service.
Andrew P | First ImpressionsJoy was very helpful in meeting my rather unique needs for storage.
Lawrence S | First Impressions