The equipment I made a reservation for 3 weeks in advance I was told was not available. After being upset magically it's now available at this same location after a manager became involved. The attitude of the woman was very snooty. Once the manager became involved it was sorted out all though he seemed indifferent to the laziness and snooty attitude I was pleased with his actions. I have rented from uhaul several times before and have never had any problems with equipment or customer service. I will not be returning to this location for any further needs.NICOLE R.
Trailer Rental & Towing in Pelham, AL at U-Haul Moving & Storage at Pelham
Pelham, AL 35124
(Us Hwy 31)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Alquileres locales para mudanzas de ida o en la ciudad en Pelham, AL 35124
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Ok with doing review. Don't force me to make comments or this will be my last reviewJIMMY J.
You charged me for 2 days despite me having the trailer for under 24 hours, forgetting to load me up and leaving me waiting in the parking lot for 40 minutes, and not receiving it back in because you â€œsystem was downâ€. Very disappointed in service.Michael F.
GREAT customer service!ANTONIA N.
Guys were kind, funny, and had great spirits. Worked quickly and efficiently! And took care in handling my furniture.Danielle T.
Joy was fantastic. She was very helpful and professional. She went above and beyond to help me out of a tough spot.Jason C.
Pelham location was great. My original drop off location Columbiana is a dump. I called and called they never responded. I was concerned enough to NOT leave the trailer there. I was told the guy is NEVER there. U-haul needs to investigate.Michael O.
The service was great!Tim D.
Always have more than one staff on hands.RONNIE H.
I made reservations for a 26 foot trailer pick up at 9 AM but upon arrival, I was only able rent 10 foot! The staff at uhall in Pelham Alabama customer service was outstanding but disappointed with uhall corporate office that I made reservations with!!Craig H.
Very friendly and knowledgeable staff!!!!!!Wyatt W.
The place could use more employees. It was understaffed when I picked up and when I dropped off. The young man was not rude, however, my experience with his tone was not well received.michael H.
Very good customer service.GARY L.
The person assisting me had trouble signing into the computer and finding my reservation. She bounced back and forth between two computers and ended up canceling my reservation and running it as a walk in. Took 30 minutes to get it done. She was wonderful in getting me hooked up and on my way in just a few minutes once we got past the computer issues.Marla C.
Poor customer service. Given wrong vehicleJOHN C.
very good service and a good personLarry E.
Next time when you have phone call with customer not suppose put on waiting for no more than 20 minutes! It was took too long waiting.MANNING M.
Not friendly Mgr Look like people lost doesn't know what are they are doing. Poor mgtHUSAM J.
First thing that was said to me was â€œwhere's your mask?â€ After another employee didn't have a mask.CRISTIAN P.
I got a dirty car, needed serviced. Brought it back and was charged a cleaning fee because I had some dirt on my shoes...... First time something like that happened to me. I won't use Uhaul in the future no more and I won't recommend Uhaul as wellDENNIS D.
truck had 149,000 miles; rather worn.STEVEN W.
Joy was excellent to deal with. She understands your equipment and is very understanding of the customers inexperience in hooking up and operation of the equipment. Her experience and guidance was excellent. Your new girl there has plenty to learn, she's not ready to help customers currently by herself.LAWRENCE S.
Only thing was not clean was the driver side window.CONNIE B.
The overall experience worked out ok. However, even though we reserved online and even called to confirm 2 days ahead...when we arrived there was no truck for us. There were 4 people in line to pick up behind us for the same truck size rental and no truck for them either.Walter F.
The tow dolly was not checked in at the time of return and I was unable to get a receipt. I was assured twice that it had been emailed to me, but I still have not received a receipt, which I need for reimbursement of relocation costs. Please send a receipt.Christina P.