No staff or office on site, but all phone communications went very smoothly, so no complaints from me...Thanks!
Kathleen M | Experiencia generalAmerican Storage
162 Oak Valley Ln, Owens Crossroads, AL 35763Comentarios de clientes
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Cómo funcionan los comentarios de U-HaulNo staff or office on site, but all phone communications went very smoothly, so no complaints from me...Thanks!
Kathleen M | Experiencia generalThank you.
scott p | Experiencia generalThis storage facility is quick to take your money on auto pay but when you give 30 days notice as what their guidelines are, they all of the sudden stop responding to emails and keep trying to charge your card!! This has happened to myself and 2 other people I know of as of just recently!
sue d | Experiencia generalSam cheated me out of money they took from my account for some other persons unit and never return the money or credited my account over $1000. The guy is a total butt hole and a outright liar..
Joseph G | Experiencia generalI am awaiting my refund I was charged with an additional month as I moved out on the last day of the month I am sure a credit is on its way
Randy L | Experiencia generalUnits and security are fine. The lot is not paved and can wash away in areas with a hard rain. I was there 2 years and no paving of lot was done.
Peter A | Experiencia generalEverything was great - except the condition of the lot itself. One basically has to off-road from the gate to their unit. The facility needs to completely repave. At some point, someone’s vehicle will be damaged.
KC K | Experiencia generalFacility was not fenced in the front. Erosion and deep ruts near the gate and driveway made it challenging to pull a rig. Although the staff was nice, the bookkeeping was only accurate for the first two months of our nearly two year rental period. All in all, this was a very frustrating experience.
Craig C | Experiencia generalWe are very dissatisfied with American and would not recommend them. We were charged for 2 1/2 months after we moved our RV off the lot. During this time, our RV was for sale at a local RV dealership so couldn’t have possibly been on their lot. We were assured by the owner that they would stop the direct monthly charge and we didn’t need to do anything else. We are so disappointed in the dishonesty. We have spoken to the facility twice without a positive resolution.
Ligh h | Experiencia generalThe prices of their units were at least comparable to other Storage facilities in the area. The friendliness and customer focus were commendable. I would definitely use them again and will be recommending them to anyone I hear of needing storage.
Ernest G | Experiencia generalQuestion 2 - Secure, yes. Well lighted? No Question 3 - I never saw an Office. Access hours were fine.
James B | Experiencia generalExcellent customer service!
NANCY N | Experiencia generalI just moved to the Huntsville area back in March 2021 and this was the only storage facility I found in the area that would let me store my project vehicle in a locked storage area. I was able to rent a 10x30 unit with doors on both ends which made things really convenient. The staff was very helpful and always returned my calls if after hours. I highly recommend this facility for your storage needs.
Michael A | Experiencia generalYou need a sign saying the Spanish style building in front is not your office! Please remove my email from your page. She took over the unit for several months. Thank you.
Elizabeth B | Experiencia general