This has to be one of the worst experiences I have ever had with anyone in customer service. This lady put a lock on my unit cause she said the one I had was not good enough then she wanted id for everyone associated with the unit as I was trying to figure out a way to correct the issue we were facing she called the police on me and refused to help me find a solution to the problem which was making sure my name was on the unit as a authorized guest
Jennifer F | Mudanza en líneaSelf Storage Units in Myrtle Beach, SC, 29575
U-Haul Moving & Storage en Myrtle Beach
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Opiniones de clientes verificados
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Cómo funcionan los comentarios de U-HaulThey were charging me for 2 units when I only had one. Communication with them was horrible.
Donavan E | Experiencia generalI had ants infestation in 30 days due to unit maintenance and damage control so I removed my things and went to another storage facility I will Never store again I
Arletha D | Experiencia generalThe only reason I didn’t give 5 stars is the mobile app kept erroring out and charged me 4 times for the insurance.
Christine S | Primeras impresionesThe storage is all right I haven’t actually packed up and put my stuff in it but from what I can see by driving by it looks decent but there’s no climate control option on the website So I went to store any softer things their blankets cushions for couches etc. unless they do it I missed it
Jason W | Mudanza en líneaThank you
MARK L | Experiencia generalOne month free storage unit with trailer rental was great and very useful, and I would recommend for that reason alone.
MATTHEW N | Experiencia generalAnnmarie is amazing
LAWRENCE P | Experiencia generalPeople that work there are very friendly and helpful
MICHAEL D | Experiencia generalThe truck was clean and nice but I did not receive my blankets or my dollies which made the move inconvenient and caused slight damage to some furniture. I did not have time to go back and pick this stuff up and U-Haul would not deliver to me. Also I was very inconvenienced when dropping off the truck / unloading truck which were at 2 different places. I had hired a company to unload my truck but I drove the truck to the return facility which were 2 different places. When I realized I was at the wrong place to unload the truck, I had to drive about 20-25 minutes away . Once I got there, there was a lock on my storage unit. It took the associate about 45 minutes or more to get me another storage unit. Meanwhile I am paying a 2 man crew while wait for these delays. Parking at this storage facility is a joke. Then to rub salt in the wound, when I returned the truck, the facility said “ they were full and couldn’t accept it”. I was parked in an awkward place and with an auto trailer connected made it near impossible to maneuver out of that place to go to a different place to drop off. When I fueled up the truck, accidentally overfilled by about a 1/2 tank, I was hoping that would be credited to me, but?? Needless to say, with all of these inconveniences, if I don’t get some re-imbursement, I will use a different company to move my belongings from the storage place to my house in about 2 months.
Barry L | Primeras impresionesAnnmarie was very helpful and wood go right back to here ever need to rent again
LAWRENCE P | Experiencia general