Customer Reviews for U-Haul Moving & Storage of Myrtle Beach

3,869 reviews

5604 S Kings Hwy   Myrtle Beach, SC 29575
(@ Catherine Ave, Behind the BP and Wings)

(843) 238-5701

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(843) 238-5701

5604 S Kings Hwy
Myrtle Beach, SC 29575
(@ Catherine Ave, Behind the BP and Wings)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nancy C 
Rating:
3.0

They did not have my reservation quote. Even after giving the text verification. The vehicle was in the middle of being cleaned and was not finished. Attendent said he would be out to close hood. While returning the vehicle I was told I went over my mileage. Which I put 20$ in and barely changed the needle. My estimated miles were 40. There was a crank furniture dolly left in it which was in bad shape. We had our own equipment and did not order this. But had to keep moving it out of the way of our move. 29.95 plus insurance ended up costing 93.00 plus the 20$ in gas. It was a local move.

marie a 
Rating:
5.0

Great service when dropping off. I think the person's name was Melissa (?). It was an "M" name I'm sure. Very pleasant and knowledgable.

Kevin K 
Rating:
5.0

The staff was friendly and professional. I would highly recommend this location to anyone looking to rent from Uhaul.

Alfred W 
Rating:
5.0

He was very professional and very knowledgeable about the Van that we rented. Kind and friendly person to deal with

Robert M 
Rating:
5.0

My rental agent was phenomenal please give them a raise, courtesy of Dr. Neville Boone.

Neville B 
Rating:
5.0

Great service trailer was ready on time with no issues on our one way trip Very happy with U-Haul

LARRY M 
Rating:
4.0

Customer did not leave a comment.

David S 
Rating:
5.0

One thing that could be done different, is the price that is given online and the price that is given at the store. Online it said I get a military discount but at the store i didn’t receive it. Also the price for the insurance changed after getting to the store.

Justin J 
Rating:
5.0

Staff was very helpful

Buford T 
Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
5.0

The Associates did a great job on getting us back to VA with a trailer. Very friendly and helpful!

Cameron C 
Rating:
5.0

Thank you for helping make a very difficult move much easier!

Cathy K 
Rating:
5.0

Emily was amazing at pick up location. So knowledgeable, fast and made the experience an awesome one. Thank you

ana R 
Rating:
3.0

Customer did not leave a comment.

Andrew C 
Rating:
5.0

Truly a perfect experience.

Matthew S 
Rating:
5.0

Customer did not leave a comment.

Anthony J 
Rating:
5.0

This was the easiest rental of a truck I have ever experienced. The staff was very friendly and helpful. The price was reasonable and we were able to do a one way drop off after we finished.

Louise W 
Rating:
3.0

Customer did not leave a comment.

MATTHEW B 
Rating:
5.0

Excellent service!

Joan B 
Rating:
3.0

The staff I dealt with initially was irritated so she had negative energy handling my purchase of renting the truck, she charged me for the utility dolly that me being in a rush to get where I was going didn’t realize wasn’t placed in the truck had to get a refund for it. The associate Sage was very pleasant when I came to return he truck though.

Jessica G 
Rating:
5.0

Nothing, Sage was great 👍

Harry B 
Rating:
3.0

Manager not personable ( maybe she had enough of bike week people. ) Check back male employee fine, friendly and fast.

james M 
Rating:
5.0

Great service 100% recommend.

VINCENT I 
Rating:
5.0

Great pick up and return at this location! Very prompt and professional.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Dina B 
Rating:
5.0

Customer did not leave a comment.

Kelly F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David V 
Rating:
4.0

It was a very efficient drop off with no hassle.

James S 
Rating:
5.0

the staff was very knowledgeable and easy to work with

wyman h 
Rating:
5.0

Customer did not leave a comment.

Judith L 
Rating:
5.0

Customer did not leave a comment.

Tommy B 
Rating:
1.0

In the nearly 10 years of renting cars, this is the first time I have encountered such a bad and uncivilized waiter. They make things difficult for customers. I paid online but was told that the online payment was useless when I arrived at the store. I had to re-process the payment. They do not accept credit cards, cash, or checks. They started processing at 09:30 in the morning and gave me the car keys at 10:00. She did not tell us where the car was parked. We had to find the parking location of the rental car by ourselves. We could only try to open the door of each car and told us that we had to return the rental car at 11 o'clock that morning. The rental car was 4 hours, but it became 55 minutes. The charge is unreasonable and unfair. Please do not rent a car here. It is a troublesome place. (Strongly request to return my money)

qing c 
Rating:
5.0

They are so easy to work with and they really care about doing what is best for the customer.

ronald r 
Rating:
2.0

Not a great location but the service sttendant was pleasant. We received the equipment we reserved. He hooked up. No problems.

Luana H 
Rating:
4.0

The people working at the location were great. But the truck AC broke about 30 min into our drive and the check engine light came on before we could get to the return location. We were told by Roadside Assistance that AC didn't impact drivability but then it rained and the defrost didn't work well. At that point we were so far into our trip we made due. But the trip itself was pretty awful. First we were hot and then we had difficulty seeing out of the car during the rain. We were super stressed and tired by the time we got to our end destination.

Amber K 
Rating:
5.0

I moved out 4/26/2024.

Steven H  |  Overall Experience 
Rating:
5.0

The person in charge was VERY NICE !

larry l 
Rating:
3.0

I was charged 13.48 after I moved out 5 days early. Very dissatisfied about that

Jean P  |  Overall Experience 
Rating:
5.0

Always a good experience at this location

PAUL J 
Rating:
5.0

Customer did not leave a comment.

Lucy F 
Rating:
5.0

Customer did not leave a comment.

Camille C 
Rating:
5.0

Overall, a great experience. The staff at the Myrtle Beach U-Haul, 5604 S. Kings Hwy were super friendly and very helpful.

Adam S 
Rating:
5.0

Very easy pick up and drop off

Christopher S 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

Jerry S 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
3.0

It wasnt the location as much as the original booking agent who said they were in georgia office that caused major issue. There seems to be a complete disconnect from the booking agents and the locations hours and rules. In the end it worked out but not without a ton of headaches. Truck was in great condition and location person was very accommodating and nice.

Deena H 
Rating:
5.0

Cool customer service.

Roberto P 
Rating:
5.0

Customer did not leave a comment.

ALAN H 
Rating:
5.0

Customer did not leave a comment.

Michael I  |  Overall Experience 
Rating:
5.0

Nothing everything and everyone was perfect!

Bruce D 
Rating:
5.0

Customer did not leave a comment.

Logn C 
Rating:
5.0

Customer did not leave a comment.

Jerry S 
Rating:
5.0

Very satisfied with location experience. Did not take all day to complete rental.

kenneth m 
Rating:
5.0

Customer did not leave a comment.

Russell T 
Rating:
5.0

Customer did not leave a comment.

Dan J 
Rating:
5.0

Customer did not leave a comment.

Claira H 
Rating:
5.0

Customer did not leave a comment.

Luther G 
Rating:
3.0

While booking the reservation was easy and the equipment went really well, the lady working was very rude. So rude I didn’t go back to speak with her and sent my boyfriend instead. Customer service = poor.

Camille D 
Rating:
4.0

I had no problem with the drop off personnel, however trying to do through the app was extremely painful. The app would not complete the drop off message said problem on u hauls end try again later. Waited an hour, same. Finally after two phone calls received direction that truck needed to be at drop off location to complete using app. Tried again at location and gave up as I was able to locate Personnel at drop off site who was very efficient handling myself and three other customers at the same time and I was not in a good mood. He did well.

WILLIAM M 
Rating:
5.0

Debit card info jacked from your location. Unsuccessfully attempted use that evening at local Cracker Barrel restaurant. Thank God my bank runs tighter than U-Haul. …… USE CASH PEOPLE!. Use cards at your own risk. -G

gary h 
Rating:
5.0

Excellent customer service

David S 
Rating:
5.0

Customer did not leave a comment.

mark h 
Rating:
2.0

They lied and said I hit a shed and put a dent in the bumper. Total absolute LIE. I spoke to a u-haul agent and she tried to contact the local branch. Could never get an answer. She told they will be calling me back. That never happened. I guess lying is standard for U-Haul employees.

Joseph S 
Rating:
5.0

Mobile pickup wasn't available at this location. I would have preferred to pickup my truck at 6:30 AM instead of 9:30 AM. I had a 640 mile one way drive that takes over 11 hours. I didn't arrive until after 9 pm. On the return leg, I left at 6:30 AM and arrived back at 5:45 PM. The traffic is lighter in the early morning plus I can get to my destination earlier in the day. Other than that, I've used U-Haul many times with never a problem.

Douglas C 
Rating:
5.0

Everyone is great here at this location!!

Tanna F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenniffer M 
Rating:
5.0

Customer did not leave a comment.

Randall S 
Rating:
3.0

Have more help

Ed P 
Rating:
5.0

Very polite person helped us set up ever and very friendly.

CAROLYN T 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

Customer did not leave a comment.

Larry S 
Rating:
5.0

Everything was great!!!

Randy G 
Rating:
5.0

Customer did not leave a comment.

Clara H 
Rating:
5.0

Customer did not leave a comment.

Monica L 
Rating:
3.0

I rented a 6x12 trailer with electric brakes. When using the trailer I experienced extreme jerking of the brakes which was very dangerous and alarming. I had to disconnect the braking system from my vehicle to continue driving and upon returning the trailer, I told the attendant about the trailer’s dangerous situation. The attendant looked into the area on the trailer that holds the brake fluid and said that he “could not see any fluid in it” and “it must have been bucking like a horse while I was driving”

kelly g 
Rating:
3.0

The experience was terrible. I was supposed to get a rental from 870 Frontage Rd. location. They text me and told me that it was no longer available, but someone had to extend it out. So I had to move to a different location. Initially, I was renting a pick up truck that I was told was a F150 and would move a queen size bed. When I got to Location to pick up the truck, it was a little truck that wouldn’t fit a bed. Then I ended up having rent a big truck. Not telling me that on Fridays that my rate would go from $.69 a mile to $.99 a mile. So the overall experience was horrible, but the location that I finally picked up at was good . So what I would suggest is the reps that you have answering your phones to make the reservations know what the heck they’re talking about.

Ronda M 
Rating:
5.0

Everything was excellent.

Jennings N 
Rating:
5.0

Customer did not leave a comment.

Carl O 
Rating:
5.0

Emily and team are outstanding! I have used this location for many years and it is the only location I will ever use! Never once have I had any issue with my equipment or service. Thanks again for all you do to make it a seamless process each time I visit your store. Ginny Callum

Ginny C 
Rating:
4.0

The cargo van smell like cigarettes, which was disappointing.. I strongly feel that smoking should not be permitted inside the vehicle, especially for someone who is asthmatic.

JOSE M 
Rating:
3.0

Customer did not leave a comment.

Paul C 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B 
Rating:
5.0

Customer did not leave a comment.

Glenn N 
Rating:
5.0

Customer did not leave a comment.

Thomas F 
Rating:
5.0

Customer did not leave a comment.

Danyell D 
Rating:
4.0

Redundant process after uploading license and personal info.

Alan C 
Rating:
5.0

Customer did not leave a comment.

eric s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott W 
Rating:
5.0

Customer did not leave a comment.

Larry S 
Rating:
5.0

Customer did not leave a comment.

Ron P 
Rating:
5.0

I can't remember her name but the lady working there is awesome! Super efficient and did a great job. Highly recommend this spot🤙

Dusty R 
Rating:
5.0

Everything was good.

Trema S 
Rating:
5.0

Fast and efficient check in and out Many thanks

robert l 
Rating:
3.0

Customer did not leave a comment.

Brian M 
Rating:
4.0

Customer did not leave a comment.

April H 
Rating:
1.0

I requested a $19.99 truck. I was asked if I had a reservation which I did not. I was asked if I would have it back by the end of the day which I did. She pointed out a truck which I accepted, assuming it was the $19.99 truck. I accepted the insurance which was approximately $20 and the mileage which took the total over $80. My mother passed away and I needed the truck to move a few belongings from her assisted living. She, the owner, pointed out the truck to me so I naturally assumed it was a &19.95 rental. The truck was four times larger than what I needed and smelled like cigarette smoke. It was clunky and the brakes were making a scraping sound. I did not even bother to look at the paperwork until after I returned the truck. It was then that I noticed I had been given a $29.95 truck. There was a $19.95 truck in the parking lot when I arrived in the morning that was still sitting in the same place in the afternoon. Ten dollars may not seem like a big deal. It is the principle of the matter. It was the trickery and the taking advantage of an unassuming customer that really makes it bad. Times are hard right now for everyone. The last thing we need is trickery and someone taking advantage of us, in any way. It is a bad business practice. If you would have just been honest up front I would have been able to decide on taking the more expensive truck or going elsewhere.

Dianne N 
Rating:
5.0

Customer did not leave a comment.

Scott K 
Rating:
5.0

Please give a positive recommendation to Tilton Moving Company as they did an outstanding job loading our furniture March 22. Very professional, very courteous, and knowledgeable about how to pack so that nothing would be harmed in anyway. We are very pleased!

C R 
Rating:
4.0

Truck was in rough shape but got the job done.

GARY W 
Rating:
5.0

Customer did not leave a comment.

Warren R 
Rating:
5.0

The representatives were a joy to do business with.

Kathleen M 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
4.0

Good experience, fast turnaround, friendly staff.

Mary H 
Rating:
5.0

Great location, easy access and availability. Manager was knowledgeable, friendly, and was very helpful.

Mathew C  |  First Impressions 
Rating:
5.0

/

dianna h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tracy m  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jessica l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marian C  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Norman S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Teresa F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard P  |  First Impressions 
Rating:
5.0

Very helpful staff. Reasonable prices. I highly recommend this facility.

NICHOLAS H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA P  |  Overall Experience 
Rating:
5.0

Emily was very helpful and informative. She took the time to answer all my questions and assist me in the renting process.

Marissa S  |  First Impressions 
Rating:
5.0

THANK YOU !

James b  |  First Impressions 
Rating:
5.0

Quick easy and clean process.. Thank you again

Richard B  |  Online Move In 
Rating:
3.0

Had no problem with storage but rentals just the opposite nothing but trouble

KENNETH M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael C  |  First Impressions 
Rating:
5.0

Stacy was helpful and understanding ...also good that I could unload and leave the truck at the same location

latoyn t  |  First Impressions 
Rating:
5.0

Emily and crew are great. You won't have any problems at this location.

Forrest P  |  Overall Experience 
Rating:
5.0

Emily was extremely helpful, knowledgeable and kind

KATHI C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathleen M  |  Overall Experience 
Rating:
4.0

Good location

christopher l  |  First Impressions 
Rating:
5.0

Really helpful people.

Jeanne I  |  Overall Experience 
Rating:
5.0

Sam and Elijah emptied the truck into the storage unit efficiently and in a timely manner. Will be using them when our home is ready.

Jeanne I  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melinda R  |  Overall Experience 
Rating:
5.0

Emily was extremely understanding and helpful. I had multiple delays on my end but Emily was very happy to hold my reservation for me. Emily was quite friendly upon arrival and made everything easy for me. Emily even allowed me to return my equipment at her location without any hassle. If in the future I, or anyone I know, needs storage/Uhaul I will highly recommend this location. Thanks again Emily.

KENNETH G  |  First Impressions 
Rating:
5.0

The young woman who helped me was great!

MARISSA S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARISSA S  |  First Impressions 
Rating:
5.0

Emily was always very helpful. Overhead door on trailer was jammed and she got it open. Amazing.

Peter B  |  Overall Experience 
Rating:
5.0

Customer service was amazing!

ONYEL B  |  Overall Experience 
Rating:
4.0

Good service good people. Helpful considerate clean truck.

jarerne l  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAYFIELD H  |  Overall Experience 
Rating:
5.0

Very helpfull

paul w  |  First Impressions 
Rating:
5.0

I've used Uhaul many times over the years , and this location and staff are above all others . Highly recommend

christi a  |  Overall Experience 
Rating:
5.0

I had stopped in a few mo this prior. They couldn't be more helpful. So friendly and well informed. Saved me from using the wrong equipment to tow car. Super easy and helpful with renting a storage unit. I absolutely give 5 plus stars to this facility as a whole and a extra 5 for the wonderful staff.

Carol D  |  First Impressions 
Rating:
5.0

Great staff. The place was very clean and the staff was very helpful and friendly. I will always deal with uhaul at this location for my future needs.

Kevin A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

erik d  |  First Impressions 
Rating:
5.0

The staff was very friendly. Problem-solving very quickly. I would Definitely come back again. Highly recommend. Thank you!

Hannah N  |  Overall Experience 
Rating:
5.0

The lady for helped me was very pleasant and helpful.

debbie w  |  First Impressions 
Rating:
5.0

Accommodating and professional

KAREN H  |  First Impressions 
Rating:
5.0

The agent Emily was absolutely Awesome!!!!! Thanks again for all the great help.

ONYEL B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

donnie r  |  Overall Experience 
Rating:
5.0

Was able to unpack early with no delays no hassle convenient location

jarerne l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William S  |  Online Move In 
Rating:
5.0

I always recommend you at the drop of a hat . JRG

Joseph G  |  First Impressions 
Rating:
3.0

I have opted out and typed “ stop” to the text messages wanting a review. Each time I’m told that I have been removed but keep getting texts wanting me to do a review. Please remove me and no more texts. Thank u

TIMOTHY W  |  First Impressions 
Rating:
5.0

Very helpful and patient

darling L  |  First Impressions 
Rating:
5.0

Thank you

Hannah N  |  Online Move In 
Rating:
4.0

Had an issue with unit and because of circumstances beyond control, wasn't able to completely remove all items. But for the most part everything went well. Ms. McCoy and Ms. Sullivan were instrumental in helping resolve the issue with the unit.

Mary J  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ciara G  |  Overall Experience 
Rating:
1.0

The worst! The roof of my building was redone in late June early July of 2022. Roofers left a gaping hole above my unit. A flooding storm came the weekend of July 4. The owner of the uhaul branch texted me with with water just pouring in my unit from the top endlessly. Told me there was a lot of loss in the building, but mine was the only one that would be covered because it was the negligence of the roofers then the owner, Marty ended up selling and left me by the wayside 30,000 of my expansion equipment for Spa and Salon was underwater and destroyed. 5 beautiful top of the line pedicure chairs, never used by me , and so much other equipment. Total loss. Technically it was the roofers, but repwest insurance is the true villain. It took forever to have the inspector come out and assess.He and another contractor for them said it would be covered. They even called right at Christmas last year and asked for proper mailing address to send my reimbursement check. Then when I enquirer after the holidays where it was. They apologized and said they made an error. It wasn’t covered. Ugh! I had no recourse and lost my complete unit. All 30k. Heartbreaking and path changing. I rented for 4 years at uhaul when I moved to Myrtle Beach to buy my business, . Creekside Salon. It was my vision to expand when the time was right. What can I say? I guess it wasn’t my path? Expensive lesson. I cannot replace that equipment. RUTHLESS. I’ll never store at uhaul again. But definitely check who the insurance is through if I have to store. How I wish that the U Haul corporation would have made this right as it completely change the path of my life as a single female business owner. All the money through the years that I spent on securing my precious equipment, all for naught. Shameful.

Tamatha P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

raul t  |  Overall Experience 
Rating:
3.0

While the service representative was friendly, I wish he would have ended his personal phone call as I was renting the storage unit. I was never sure if he was talking to me or the person on the other end of the phone. His focus should have been on me at that time.

Sandra F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kyle J  |  First Impressions 
Rating:
3.0

Basic nothing more garage door was stuck hard to lift entrance was at a weird angle hard to drive around due to the layout the service was friendly I wouldn't rent there again just due to the layout of the whole storage unit

Scott O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis O  |  Overall Experience 
Rating:
5.0

thank you.

stephen m  |  First Impressions 
Rating:
5.0

So not only did I rent a 10 ft truck I also left extra room storage on that miserable hwy 501 traffic and signed up for a unit also because of short term memory issues I've already forgotten the General Managers a young lady very pretty polite and professional and easily one of the most efficient employees of any company I've Ever dealt with! She's a total superstar! Thx again UHAUL sincerely David moody customer for life!

David M  |  First Impressions 
Rating:
5.0

Staff was friendly and very professional , especially the General Manager Emily Sullivan.

PETER F  |  Overall Experience 
Rating:
5.0

Great staff

Kevin A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edward l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEROY N  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOANN M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhonda M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLEBER D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wade F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

janice h  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathleen M  |  First Impressions 
Rating:
5.0

I have rented a storage unit for 5 yrs and never had a bad experience. Emily has been very helpful and very pleasant to work with. I will definitely keep them in mind if I ever have to move or need a truck in the near future!

Richard S  |  Overall Experience 
Rating:
5.0

Employees were very helpful and friendly

Shane K  |  First Impressions 
Rating:
5.0

Did everything possible to make it easy and convenient to get a unit and move in.

Loren C  |  First Impressions 
Rating:
5.0

The best UHaul outlet that I have ever used and I would recommend that you send some of your other managers to this location and see how well this is run and enjoy your job like this Manager and staff. Keep up the excellent work we appreciate you

Ronald C  |  First Impressions 
Rating:
5.0

Emily was always very helpful and courteous. Very satisfied dealing with U-Haul.

Randy D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashton F  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE H  |  Overall Experience 
Rating:
1.0

I Will never use or recommend this location to anyone in fact I've told them all how my account was compromised I had to get new bank cards for my accounts I was over charged for trucks I never rented and the storage that was suppose to be first month free I was charged $150 for my first month the manager Martin that put me in the system for trucks I didn't rent but got charged for was fired or left so no one could help me I had to pay all these fees because my account was blocked and I could not rent so after I paid they let me rent one more time before blocking me again I was charged for two uhaul container that were too small and I could not use but are still on my property for 2 weeks that they been saying they'll be out to get them no one's got them so I'm not responsible I no longer own 975 Gale Ave Conway SC 29525 so Uhaul may want to go get their equipment. I filed a report against this location owned by Bumper to Bumper Conway SC. I'm waiting on a response. Denis is The only employee at this location that's worth anything I can't wait to see him working for USPS.

Micheal M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SCOTT H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney W  |  First Impressions 
Rating:
5.0

Check in was done online with lock in unit with no need to go to office. I appreciated that. Also check out was fast and smooth with no issues at all. Great place to store things.

Leroy Y  |  Overall Experience 
Rating:
5.0

The manager was very very helpful and very nice. He went way out of his way to help me. Thank you very much 😊

LAWRENCE H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia N  |  First Impressions 
Rating:
5.0

Martin was very knowledgeable and helpful

Joseph &  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SUSAN S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas D  |  Overall Experience 
Rating:
4.0

Martin Ertl was always helpful and knowledgeable. Highly recommend him to anyone moving to the area for storage.

Rodger C  |  Overall Experience 
Rating:
5.0

The manager guy there was great

JENNIFER M  |  Overall Experience 
Rating:
5.0

Most perfect. Would use again if needed. Have no complaints at all.

Evelyn F  |  Overall Experience 
Rating:
3.0

Staff at location can rarely be reached always redirecting to call center that can wait for up to 1hour hold time. It's ridiculous. Not enough staff. Management on more than one occurrence has made up their own rules regarding access to my storage. First claimed due to my late payments of which I paid the $$ penalty written in contract then was told later that was because I violated some rule when I went under the gate and forced to do face to face childish check-ins at office every time I need access to my unit. When threatened to evict me after seen going under entrance gate to access unit area but in face I was trying to get OUT if area TRAPPED due to faulty non working gate or gate code. This happened twice in the 3+ years iv been renting and the first of which was under previous management in a storm with lightening , gate wouldn't open and serious FLOODING MADE ME FEAR FOR MY SAFETY. I HAD NO OTHER RECOURSE but still CURRENT management would not listen to my explanation regarding first incident or second and would not review the tape for proof I was trapped yet again within the unit area because the gate would not open and my yells for help were not heard or simply ignored. I was still restricted from accessing my unit except during certain times and with check in at office each time. Bad Flooding is always happening since iv rented there beginning before current management. I did not feel my property was safe from possible water damage but am older and had no other place available nor the assistance to move. Tried to resolve dispute and possibly now that yet another flooding has occurred with damages to multiple units and management experienced the failed gate personally maybe things will change or I will be forced to move due to harrassment. I don't feel I was treated fairly but so not know if others experienced problems or not. Need more staff and upgraded units.

LAURA S  |  Overall Experience 
Rating:
5.0

Marty and team were great, someone always around to help and we never had an issue. Definitely getting recommended to everyone I know.

Tyler B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gail &  |  Overall Experience 
Rating:
5.0

Martin was always there to help with any questions and made the process of renting vehicles and a storage unit very easy. A+

Joseph S  |  Overall Experience 
Rating:
5.0

Martin is such a wonderful guy. Very helpful from the very fist meeting a year ago when I moved to town. Now that I emptied my storage he still was right on top of doing my closing out the unit. Thank You Martin absolute joy 🥰

joni h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delone G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tracie K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HUBERT S  |  Overall Experience 
Rating:
4.0

We the storage I didn’t have any problem but with the rent of the truck was terrible I’m so disappointed, first of all we have to wait around two hours and a half to got the truck. I have a reservation at 12:00 (#94102025)!and we weren’t able to have the truck because it wasn’t on the place that was supposed we picked it up. I have to visit 3 places more to finally got one. The woman that helps us on 2687 beaver run blvd was so kind, I don’t have complaints about her. But I returned the truck this morning and before I arrived the place I put $20 dollars of gas and the measure was between 3/8 and 1/2, closed to 1/2. I asked the guy who check the truck to check the gas in front on me, and I asked him: it’s ok??? He said: yes it’s. So I don’t understand why you charge me with 37 dollars and said that the gas was on 1/4. It’s not true!!!

PATRICIA M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John M  |  Overall Experience 
Rating:
5.0

Martin was great. Very helpful, friendly, and professional!

Tim Z  |  First Impressions 
Rating: