Employees are rude and I was told I was gettin a 10×10 and I got a 5×10 they dont prorate or any kind of a deal.....I moved my stuff to another storage with a 10×10 with easy access and cheaper and 24 hour access

The girl who helped me was very easily flustered and distracted and kept putting other customers in front of me that had been there less time than me. It took an hour from the time I got there to when I was finally able to unload my moving pod in to the storage space.

The constant calls and poor consideration during a time when our country was in crisis. Even after I was told my personal items were auctioned off, you continued your calls. I will not seek storage with your location EVER again. You should not be allowed to treat people as poorly as you treated me. Good luck and God bless!

♥️👍

Clean, nice, accessible, efficient-- great experience!!!

Made recommendations based on our needs. Thanks

I felt the young lady who was to finalized my storage locker closure did not take my concerns to heart. I raised two or three concerns that I felt she could have handled, but she chose not to assist! I was able to later go online and finally find the answers to my concerns and took care of them there. She absolutely did not want to do any extra work, but she did hurry back to her phone call!

The staff could not explain policies effectively. I reserved a 10x15 unit before hand and the staff said that they could not rent the last kind of unit, so they may not be able to give me the 10x15 that I reserved??? The manager did not help at all while the store clerk/cashier attempted to simultaneously check out three customer's orders. The cashier also said that workers would show us where my unit was, and help us unload. The workers did neither. The manager refused to check out my truck rental that I needed to drop off, and kept calling on the radio for someone else to do it. No one did until AFTER closing time.

No Complaints. Everybody was helpful and friendly.

Thank y’all!!

Customer service needs to improve, attitudes from last year in July did not change to better. I’m thankful that l was able to contact the president

Professional and helpful staff. Facility is well maintained.

There was always some issue that staff couldn't or wouldn't help with. From day 1, it has been full of issues. I reserved a 1st floor, 5×10 unit. I was given two 2nd floor, 5×5 units instead.

Great Customer Service and very helpful in all areas. From placing the order for the truck , to my moving in and out of the storage unit.

N/a

Mr. Derek was very kind, helpful, and made the experience as good as it possibly could be. However. the register attendant was extremely rude and her assistant made things as difficult as possible.

Very responsive to needs. Thank You

The space for loading/unloading was a little crowded with the storage of U-Haul trucks across from the loading area........

Staff was always helpful. They are secure and clean and took great care of my belongings for 2 years!

Good people, good service

Everything was good service and I will use the service again if I need it.

I called regarding the use of a rental truck. I was placed on hold for 11 mins (no check back). I hung up, called back, placed on hold, walked in the store to see the person just having a casual convo