Customer Reviews for U-Haul Moving & Storage At Summer Ave

Clasificación:

5.0

One of the tires had low pressure, but I was able to take care of it.

Clasificación:

3.0

This location should lock the doors at 6:50pm if they do not plan on working until 7:00pm. I arrived at 6:50pm parked trailer and walked into the building to check the trailer in. There were 3 female employees and 1 male employee who may have been the manager. They allowed me to walk in the building and walk up to the register and waited until the clock turned 7:00pm and told me it is now after 7:00pm and I had to leave the building and check the trailer in online. That was rude and unprofessional especially since they were just standing at the registers talking. They could have said they were closing when I first walked in the door. I am only giving them 3 stars because the young man who helped hook the trailer to my vehicle was helpful and professional.

Clasificación:

4.0

Some of the running lights on the trailer were not working, but other than that, it was a good rental.

Clasificación:

5.0

I can't think of any improvements you could make. The check out and return check in processes are quicker than they've ever been--you've made it as painless as possible.

Clasificación:

1.0

Rude and nasty couple of young women at the front desk. One with a ponytail with blue color accents and the other with shoulder length wavy hair. The one with the wavy hair was busy overlooking me being next in line by asking the older caucasian man behind me if he needed assistance. I spoke up about it. I'm an African American woman. They were giving nasty looks & speaking rudely while behaving as if they were being bothered by doing their jobs. This was my first & last time doing business at this Summer Ave location. I will advise anyone I know to avoid this location If their looking for decent & timely customer service.

Clasificación:

1.0

The two young ladies at the front counter were really rude. I.e talking rudely concerning me trying to get a rental, crazy looks, and even asking the man behind me if he needed help, after I had been standing in line with no one in front of me. I had been standing in line about 5 mins while she looked up at me periodically but did not address me. They were not helpful at all and I'll never use the Summer Ave location again. I'd warn anyone I know against this location because it's not the place to go for decent customer service. This was my 1st & last doing business at this location.

Clasificación:

2.0

It took 1 hour to get my truck. They kept telling me they were looking for it. I finally went out to look for it myself and found it. Very unorganized.

Clasificación:

5.0

Great customer service!!

Clasificación:

3.0

My U haul bill charged me 30 dollars extra for an appliance dolly I never had im not happy at all very dissatisfied with being charged for something I never recieved.

Clasificación:

1.0

I requested my equipment at another location and this was changed. When I get to the location on summer ave the employees were rude.

Clasificación:

1.0

I arrived 10min prior to pick up time and didn't get my rental until 1.5hrs later. Waited in line for 30 min only to be Told I had already started check in so they couldn't help me.....I had not started the online check in. They sent me to the parking lot to sit and complete before I came back in. I completed it then stood in line for another 20min. Once I finally got to the counter they said they didn't have the furniture pads I had ordered. I then sat there 10-15 min while they searched for the keys(they lost them). Fast forward I finally recieved my rental with 170,000miles and the Check engine light on. The cab smelled like it smoked 2packs a day. Never using them again, will pay the extra for a company to help move.

Clasificación:

3.0

Not everything I reserved was available. I had to pry a tie down free to use it on the trailer.

Clasificación:

5.0

As stated above, "Your policies and procedures are well constructed." Gracias.

Clasificación:

4.0

The fist csr wasn't so friendly but closing out the rental was very friendly and nice.

Clasificación:

5.0

All the employees were very kind and helpful.I would definitely recommend this place.

Clasificación:

5.0

Great experience

Clasificación:

3.0

The location was very “ticky” about the gas. The truck I rented was not 7/8th full when I got it, but she listed it that way. I returned it in the approximate position anyway. I was charged an extra 7.60 for gas. I'm not happy about that at all. The check engine light was on. Also couldn't return at another city location. Didn't make sense.

Clasificación:

4.0

Have more people behind the counter

Clasificación:

3.0

Due to a location not having what we needed we got moved to an inconvenient location and the staff were not helpful.

Clasificación:

1.0

The cashiers complained about their job the entire time while I was checking in for my truck rental on 3/28/2021 at 11 a.m. Which was extremely unprofessional. The truck I had reserved wasn't available and I was not notified of that until I called customer service before checking in. I was also charged a $187 deposit that I was not made aware of at the time that I reserved the truck.

Clasificación:

5.0

More staff to help

Clasificación:

1.0

The personnel were very rude. First time using the app to check in and out and apparently they wanted to do the check in and screamed at me that I parked in the wrong area. The girl that came over said she was charging me a cleaning fee because of sand in the bed of the truck. I went to go pick up a couple of pieces of furniture that's all. I pointed out that there was also a piece of a water hose, a spoon, and nails in the bed too that I did not do. She, luckily for her, did not wind up charging me for something I didn't do. I also reported at checkout that someone left a whole pack of cigarettes inside the truck and it smelled like smoke. The cabin was very dirty and smelled awful. Obviously not cleaning it like the website says.

Clasificación:

5.0

Thanks for service

Clasificación:

4.0

Checking the equipment back was very frustrating.

Clasificación:

5.0

Yall were great... thank u!!!

Clasificación:

5.0

The "outside" people were extremely friendly and helpful. However, the young lady who checked me in was not especially. I stood in line waiting for the agent to finish with the man before me not realizing there was another agent. Finally she noticed me and called me over. The thing that bothered me the most I knew I had a short short distance but on her own she filled in 158 miles. I told her no way it would be that much but she said it would be credited back, which it was but caused me some concern until it was. I went 31 miles. She used a marker on the paperwork and handed it to me saying nothing about the marks. I said I just heard the other agent go over this with her customer I would like you to do the same for me. She then told me why it was marked. I got outside and got a notice on my phone for me to check the truck, etc. She should have told me to expect that. I just happen to see it. But the others were more than outstanding in their helpulness.

Clasificación:

1.0

Most people don't have or take the time to read your contracts,the person who attended insisted that I could drop the car dolly overnight without mentioning the extra $20 fee , yes it's on the contract , as always small letters. Tricky contracs......

Clasificación:

3.0

Front counter workers were rude and unprofessional in their conversation. They customer relations training.

Clasificación:

5.0

It was a pleasant and professional experience from start to finish.

Clasificación:

2.0

The man handling the pickup and drop off of the van was not wearing a mask in a mandatory mask city. There's plexiglass between the customer and personnel at the counter, but the person handing over the keys, etc. isn't even wearing a mask?

Clasificación:

5.0

Nothing, Summer UHaul is professional and friendly!

Clasificación:

3.0

I stored half of my household in room 1713 for 15 1/2 years and finally on February 2nd, 2021 I consolidated all my possessions into room 1705. Over the years, I have noticed that the quality of service of this facility has gone down. It seems that when I ask for something, they are doing me a favor. It took a month for the office to acknowledge that I had emptied room 1713 which I communicated with the attendant at the front office immediately after I cleaned the room. They even sent me an email asking me for payment of rent of the unit after 3 weeks that I have emptied it and released it. Customer Service needs a serious revamp at this location.

Clasificación:

3.0

Truck broke down during use. Battery died.

Clasificación:

1.0

Oder was confirmed and location was changed twice. when i arrived at the summer location i was told that the vehicle transport and appliance dolly were not available. when i completed the transaction and parked my personal vehicle i noticed both items that i was told were out of stock. The staff just wanted to close instead of serve a customer. i have videos of these items and have a compliant filed

Clasificación:

5.0

N/C

Clasificación:

1.0

Your computer system was down. Receptionist was pathetic with no customer concern or solution. All employees had zero initiative without any leadership. I was directed to call another local number in Memphis. Person there could verify my reservation even though I presented a paper copy. That person did a great job. Why couldn't the summer ave employee help customers by call the other number and assisting in confirming a reservation and getting customers on the road rather than saying “I have no idea when the system will come up and no reservations of equipment can be released. There were 4-5 parties all waiting. You all need more customer service training. Seriously, you can release equipment without a backup plan??? Really sad you run a business this way. Hire people who care.

Clasificación:

1.0

I called the six Uhauls nearest me (1400 Audubon Point Drive, Horn Lake MS 38637 and was told by each they had no 6 X 12 enclosed trailers. No one had any advise as to how I could locate one and I needed it within 24 hours. I kept calling stores further away from me until I reached a transmission shop in Memphis who rented Uhauls and they gave me a phone number I could call where this trailer could be located nearest me. Wow. Why didn't the first 6 tell me that. I called the number he gave and they immediatley found a trailer about 45 minutes from me and told me to go on line and reserve it. I did and made an account and even checked in to expedite my pick up. When I arrived to the Summer Ave location, I was told I needed to go "somewhere else" to get a trailer because her computer system was down. I explained that I had already confirmed there were no other trailer around and really needed this trailer to move to another state. She could not help. I explained I had already checked in and had my confirmation number and Uhaul already had my credit card number and the amount of charge and could just bill it when the system came up. I again suggested she did call someone. Eventually she did and they OKd this so I got my trailer. But " go somewhere else"? Really? That was her first reaction? Like I was bothering her phone time (which I believe I was)

Clasificación:

2.0

System was down. Online check in process too lengthy.

Clasificación:

5.0

Very expensive

Clasificación:

3.0

I was charged 7.00 for a dolly I never received and also charged for moving blankets 10.00. Total cost of 17 dollars.

Clasificación:

1.0

Trucks should be ckeaned and sanitized. Customer Service Counter Staff should adhere to online registration completed by customers to avoid long wait times in-store.

Clasificación:

3.0

Customer service of staff

Clasificación:

5.0

This a great facility. Staff are knowable, and quick, even with the large volume of customer, in heart of the Memphis Metro.

Clasificación:

2.0

I had a enclosed trailer reserved. When I got there I was told they should not ha e reserved it because they didn't have the size I requested. The lady offered me a smaller trailer. I took it because I was pressed for time. Some of the items I needed to move got rained on because they were too long to let the door down. The lady behind the counter was very helpful.

Clasificación:

4.0

Rental was fast and easy. Streamlined check out was nice.

Clasificación:

1.0

The rep was very rude. She never asked for estimated miles. She just charged the amount she wanted to. I tried to purchase packing supplies. I could not do to the rep saying she could not find the item in the system even though I had it in my hand. I even offered to purchase online. I still received terrible assistance. The Austin Peay location was the best service I have received.

Clasificación:

5.0

Nothing, services was great

Clasificación:

4.0

had to be put into another trailer because the one I had rented was damaged and not fixed.

Clasificación:

5.0

In my opinion...nothing.

Clasificación:

1.0

Better customer service. Got back before 7 pm they wouldn't take truck back and had to do online and didn't know where key was supposed to be returned at. Took 30 minutes to find. Had to change card to pay took until Friday to get my daughter funds released. Will not go back again.

Clasificación:

3.0

The trailer I rented is a 6'x12' trailer with a ramp. I needed it to move a 5.5' wide machine. The rear of the trailer has flair on each side that cuts in about 8”. This effectively makes the trailer less than 5 feet wide. It did not work for my purposes and was a complete waste of my time and money. This should be part of the description on the website.

Clasificación:

1.0

Talk to the customer properly.one of thepersonel named Jessica is rude.she is not in uniform and no mane tag.wnen I asked what her name is,she replied that she is not comfortable giving her name to other people..I got her name from other personeshe is rude and disrespectful.she is not suppose to talk to costumer

Clasificación:

4.0

Tire pressures should be checked more frequently. The right side tire only had 10psi in it. I had to add air.

Clasificación:

4.0

Truck wasn't dirty but it needs to be taken off the road for repair. I could barely keep it in the lane and on the road. There was so much slack in the steering wheel, it was VERY hard to keep it on the road. I was pressed for time or I would have exchanged it. Staff was very friendly and efficient.

Clasificación:

4.0

I had to get a second trailer because the first came off the hitch and almost caused a serious accident. It may not have been completely tightened. Staff may need more training, or equipment may need more thorough maintenance.

Clasificación:

5.0

Well organized, fast, courteous service.

Clasificación:

5.0

My experience was so wonderful, that there isn't anything I can think of to improve the service! Everyone I came into contact with was absolutely wonderful! The equipment was easy to use and worked wonderfully!

Clasificación:

5.0

Excellent service thanks

Clasificación:

1.0

The manager, Kenneth Crawford, of this location is very rude and unprofessional.

Clasificación:

3.0

The cashier was very rude and unprofessional so another cashier helped me

Clasificación:

1.0

I rented the trailer for one day and brought it back that same night and got charged two nights. They stole money from me charging me one extra day

Clasificación:

3.0

Your clerks and the men that assist customers with the trucks aren't very friendly. I will not return to this facility.

Clasificación:

2.0

Employees are rude and I was told I was gettin a 10×10 and I got a 5×10 they dont prorate or any kind of a deal.....I moved my stuff to another storage with a 10×10 with easy access and cheaper and 24 hour access

Clasificación:

3.0

The girl who helped me was very easily flustered and distracted and kept putting other customers in front of me that had been there less time than me. It took an hour from the time I got there to when I was finally able to unload my moving pod in to the storage space.

Clasificación:

1.0

The constant calls and poor consideration during a time when our country was in crisis. Even after I was told my personal items were auctioned off, you continued your calls. I will not seek storage with your location EVER again. You should not be allowed to treat people as poorly as you treated me. Good luck and God bless!

Clasificación:

5.0

♥️👍

Clasificación:

5.0

Clean, nice, accessible, efficient-- great experience!!!

Clasificación:

4.0

Made recommendations based on our needs. Thanks

Clasificación:

4.0

I felt the young lady who was to finalized my storage locker closure did not take my concerns to heart. I raised two or three concerns that I felt she could have handled, but she chose not to assist! I was able to later go online and finally find the answers to my concerns and took care of them there. She absolutely did not want to do any extra work, but she did hurry back to her phone call!

Clasificación:

1.0

The staff could not explain policies effectively. I reserved a 10x15 unit before hand and the staff said that they could not rent the last kind of unit, so they may not be able to give me the 10x15 that I reserved??? The manager did not help at all while the store clerk/cashier attempted to simultaneously check out three customer's orders. The cashier also said that workers would show us where my unit was, and help us unload. The workers did neither. The manager refused to check out my truck rental that I needed to drop off, and kept calling on the radio for someone else to do it. No one did until AFTER closing time.

Clasificación:

5.0

No Complaints. Everybody was helpful and friendly.

Clasificación:

5.0

Thank y’all!!

Clasificación:

2.0

Customer service needs to improve, attitudes from last year in July did not change to better. I'm thankful that l was able to contact the president

Clasificación:

5.0

Professional and helpful staff. Facility is well maintained.

Clasificación:

1.0

There was always some issue that staff couldn't or wouldn't help with. From day 1, it has been full of issues. I reserved a 1st floor, 5×10 unit. I was given two 2nd floor, 5×5 units instead.

Clasificación:

5.0

Great Customer Service and very helpful in all areas. From placing the order for the truck , to my moving in and out of the storage unit.

Clasificación:

4.0

N/a

Clasificación:

2.0

Mr. Derek was very kind, helpful, and made the experience as good as it possibly could be. However. the register attendant was extremely rude and her assistant made things as difficult as possible.

Clasificación:

4.0

Very responsive to needs. Thank You

Clasificación:

4.0

The space for loading/unloading was a little crowded with the storage of U-Haul trucks across from the loading area........

Clasificación:

5.0

Staff was always helpful. They are secure and clean and took great care of my belongings for 2 years!

Clasificación:

5.0

Good people, good service

Clasificación:

5.0

Everything was good service and I will use the service again if I need it.

Clasificación:

3.0

I called regarding the use of a rental truck. I was placed on hold for 11 mins (no check back). I hung up, called back, placed on hold, walked in the store to see the person just having a casual convo

Clasificación:

3.0

N/a

Clasificación:

1.0

Only hassle, frustration, dishonesty. Some problems included: promised 8x10 but given two 4x10s instead (very distant from access and Upstairs!); website showed $0 due until late fee applied; & MORE!!

Clasificación:

5.0

The lady who rented me the storage unit (did not get her name) made sure we got a ground floor climate controlled storage unit. What a blessing, did not have to carry truck load up the steps!

Clasificación:

5.0

Nice place.. felt that my things were secure. The staff was always pleasant and helpful when needed. Move out and close out went without a hitch.

Clasificación:

5.0

They were exceptional

Clasificación:

2.0

This place needs better help and friendly associates. I got a storage unit and I got a refund on the unit the same day because, it wasn't working for me. The manager is even rude also.

Clasificación:

3.0

The manager would rather have customers waiting then to help them, I witness this first hand,he doesn't care how long the line is, I don't like that they ask how long you are going to keep their truck

Clasificación:

5.0

Excellent truck and tow dolly. The tire strap came loose from the drivers tire while in transit. I checked the tightness of the straps each time I stopped. If I had to do over I would rent the hauler.

Clasificación:

5.0

Customer service was excellent; it did not matter whether I had questions in person or on the phone, the personnel was friendly, courteous, and well informed about the facilities and offered products.

Clasificación:

3.0

The staff could be friendlier and provide better customer service

Clasificación:

2.0

Due to moving issues, Uhaul regional office gave me 4 extra days free & to pay 2 extra days if truck returned on 5/28. A cashier at this location Destiny charged me 3 extra days and was rude about it.

Clasificación:

5.0

Glad to have been able to be a patron at U-Haul storage on Summer.

Clasificación:

5.0

...

Clasificación:

1.0

Counter help was too slow and not interested in her job

Clasificación:

4.0

I would not recommend it to a friend because they don't pro-rate. If you had stuff in storage for ONE DAY, you're going to pay for the entire month.

Clasificación:

4.0

They were helpful, courteous, and accommodated all the snafus in my schedule.

Clasificación:

5.0

Kenneth and his team were very helpfull with all our needs!

Clasificación:

3.0

Some of the workers are extremely unprofessional

Clasificación:

1.0

The manager is a nasty mean old man and I would never use U-Haul Storage ever again for anything and I would not recommend it to a friend or a family member Not only was the manager very rude 1 staff

Clasificación:

5.0

Service was great.......fast and polite!

Clasificación:

2.0

The manager was always polite but the staff was not helpful every time I paid my rent gave me the impression i was bothering them not helpful at all ! Biggest complaint was my card never chould get In

Clasificación:

5.0

Staff was very helpful and courteous.

Clasificación:

5.0

Your staff is fantastic. They were extremely helpful and courteous. They were upbeat and friendly, along with being efficient. I had a wonderful experience with them.

Clasificación:

4.0

The staff is a little rough. I suggest Customer Service training: greeting customers when they walk in, apologizing for a wait >10 minutes, and thanking customers for their business. That would help.

Clasificación:

2.0

The biggest problem I had was with management staff. Everyone else was excellent. I had issues with my card being charged multiple times but upper management (not at location) were able to resolve it.

Clasificación:

1.0

Unfriendly and made us feel we shouldn't be there. Therefore left and found another facility on Hwy. 64. They were a blessing. Gracious and kind are not enough words for the team on Hwy 64. Gracias.

Clasificación:

5.0

The staff was helpful and nice.

Clasificación:

2.0

Loading docks blocked. Paint failing. Roof failing. Side automatic door out of order for several month...still not fixed. Bugs!

Clasificación:

5.0

You feel welcomed as soon as you enter. This location is the Only one im extending my business to.

Clasificación:

5.0

Good centralized location!

Clasificación:

1.0

Only rented my storage unit here for one month. I vacated as quickly as possible due to the unpleasantness of every single employee I ever encountered

Clasificación:

5.0

Staff in all areas (each and every employee) was very friendly and helpful. Excellent!!!!!!!!

Clasificación:

4.0

The building was very well that employees were very nice but they had my mover had to walk up the stairs to get my stuff and walk down and it would be nice if you all put some sort of a Lyft or elevat

Clasificación:

5.0

They did an excellent job. Well run.