Comentarios de los clientes para U-Haul Moving & Storage At Summer Ave

Employees don't wear masks. Employees have attitude. Customer service was not helpful in any way... I had to go to 3 different locations before I could actually get what I needed. I do not recommend Uhaul.

Don't let a customer extend a reservation when another reservation immediately follows them returning it. It makes no sense to do that, and then not let you know the truck is not available before making the drive to pick it up. This has made it very clear this company is poorly ran and is unable to provide guaranteed reservations. Proceed with caution because your "moving day" may fall through because this place is ill equipped to handle would I would think to be a common occurrence. I am done with U-Haul.

Thanks

Make returning equipment quicker.

Gas lid meant check engine light was on the whole trip. How can you not have a replacement gas camp at a large U-Haul rental center? Confirmed with the location via phone that was the issue, but if you can't replace a gas cap are you maintaining the vehicles properly?

The place we were supposed to take it to on Country Park.. awful.. We called to see what time they opened. 9:30. Took truck there at 10. Closed. No note on door. Called 800 number and they said they would call someone to come up. 20 or 30 mins later we called back. They called for someone to come up. Told them there were other waiting too. No one ever showed up to check the truck in. We found the one on summer and took it there

I called the morning of return to ask if I could bring the truck back at 3 pm and they said that was fine. Because of this, I was charged an additional $43!!! Had I known that, I would have made arrangements to bring it in at 9. This was really frustrating since I had called to find out! I was told “yeah you can bring it back at 3!” No mention of being charged more! The checkout girl said,” well it was in your contract!” , Very rudely .

HI, I recently rented a 26 truck. It was reserved for 10:30am October 16, 2020. I went to the summer location for pick up and the system was very slow. Turns out it was nationwide and all together the system shut down. After almost an hour of waiting at that location, I finally asked the girl at the desk if they would call me when the system is up and running again, she replied yes she would. So a few hours went by and I haven't heard anything. I decided to call them instead. A female answered the phone and I asked if the system was back up. She said yes, but it's slow. I asked if I could come get my truck that I had reserved and she nonchalantly replied yeah! So I drive back down to the store and it was a long line and I waited again. So after a while the girl I originally talked to had me to go online to uhaul.com/share and fill out information, go outside to find the truck and then continue to wait for a response. My pick up time now was for 2:45pm which I still didnt get the truck til after 3pm and they tell me to have it back by 830pm WHICH WAS NOT GONNA HAPPEN!!! I told her we were already pressed for time at this point because my husband had to work. Now it is October 17th and I get an early morning phone call asking when I was bringing the truck back and I told that same girl that idk because my husband is still at work and I have to get the rest of the stuff off. I cant do it by myself!! She responds by telling me that somebody has the truck reserved for 830am and I need to have it back. I told her that it's no way possible to have the truck back by that time and if the system wasnt down, the truck would've been back and it should've been a backup plan so it not my fault. She said I could've turned it in overnight. Anywho, I have had SO MANY ISSUES with this SAME LOCATION everytime I have to rent from them. They charge me for extra days when they only give u 5-6 hours to use the truck. THAT IS NOT EVEN A DAY!!! I will NEVER rent from them again. HOME DEPOT is way better. That summer location needs to have a meeting about customer service and they definitely need to work on their attitudes because they are very unprofessional and that's bad business!!! And to top it all off, they charged me for using furniture pads that we didnt even use. Broken glass was all in the back of the truck as well. They do not check rental equipment when customers return them!!! Shady people. I DO NOT RECOMMEND THIS PLACE AT ALL!!!

I returned the vehicle after hours. Parking a large vehicle in limited space was somewhat challenging. There were about four trucks being returned around the same time. Also, it would be very helpful to have a picture or some message that says exactly where the key return is (at night it is hard to see). Thank you! Overall, I am thankful for the opportunity to rent with U-Haul!

The customer service was commendable But uhaul needs to upgrade the computer system there. It was slow beyond the point of inconvenience. One hour is too long to wait for checking out. An yet the workers remained polite and apologized for the inconvenience; keeping everyone from being annoyed while they waited. Great crew!!!

If anyone is reading this comment seriously and really care about this business as a business owner myself who's done business with uhaul for some time now GM Handyman LLC this guy at the from desk is a high risk problem this company is in trouble

It cost me $23 twice because I have not the knowledge to use internet service to do emails so when I turn your truck in early I still end up paying for late fee so no I won't

Very rude and stabs offish. I had my dad tell them I was getting gas and I'd be there. They could see me across the street. I arrived at 5 right as they closed. They turned off the lights immediately and was arguing with someone inside as they were kicking him out because it was closing time. I asked several times where the key drop was and got no clear answer. They made me use the online truck drop off instead of helping me for a few minutes and rushed out if the store. Honestly, really shitty people in this store.

The gentleman that runs the U-Haul at 5315 Summer Ave in Memphis is top notch. I'm sorry at the moment that I have forgotten his name but every time I've needed a truck he's been great!

Keep a selectIon of trucks

Corona bottle was in the floor Behind the seats. I didn't mind but it rolled around a lot while driving. Friendly guy helped with drop off.

Clean out the truck before the next customer.

The man who brought the TRUCK up was seemingly just trying to get rid of the truck. HE told me to take a video and PICTURES AND keep it for my insurance agent. The desk woman did not review the process for documenting the condition of the truck. Not one word. The truck was dirty no Covid 19 Cleaning. I used 5 lysol wipes to clean it and It was filthy. Scary... I also tried calling that office and sat on hold for 30 minutes. Finally I was not told that I would receive an email to document the condition AND BY the time I finally got to my computer the link had expired. HAD I KNOWN, I WOULD hAVE STOPPED TO COMPLETE IT. BETTER COMMUNICATION NEEDED AS A STANDARD THERE IS MY SUGGESTION.

Half of trailer lights didn't work. Luckily at least one on each side did. Employees could use some enthusiasm, customer service training.

Equipment was ready and clean. Everyone was nice and friendly and helpful

The manager cursed at me , it's the worst place I have ever been and I will never use U-Haul again !

I had a issue that needed to be resolved after being on hold for over and hour waiting for the manager; when he finally came on the line he was beyond rude and VERY UNPROFESSIONAL. I've been using U-haul for over 15 years and this will be my last time; when I went into the store to return the truck-the manager did not even have the COURAGE to come address me face to face

Fresh blood stains inside and on footrest, looked like fresh meat had been transported but didn't clean before renting. During the return, they trying to claim from me but luckily I already took pictures before took the vehicle. I had no option left to complain because of vehicle shortages. U-haul sent me about 14 miles away from the location I booked the truck from. Next time I may avoid U-haul and go for other options because this was my 2nd worst experience with the same location.

Overall our experience with uhaul was okay! Truck drove like it was in bad condition, and my partner accidentally left his wallet in truck and employee stole money out of it. So that definitely sucks.

Train the customer service agents to be more informative when renting a uhaul to the customer. I was over charged for a rental and I didn't have to be. The other staff members were great.

App pickup was very slow and ended up having to go inside. The furniture dolly was not in the truck. Was charged for the 2 wheeeler that I didn't use. Was charged for 1/4 tank of gas when I only used barely 1/8. Wasn't told about $30 fuel service fee. Horrible customer service.

When I reserve equipment I expect to have it, and the staff was horrible, I will never return to this location for anything, I would rather haul my things one pickup truck at a time than tonuse this location again.

at the reception the old guy and the young girl were occupied with personal problems and gave us no attention. Seemed like they dont even want us there.

They did a great job!

Better customer service rep had an attitude also swiped my card more then seven times because the card reader was not functioning was there more then 45 min and also maria your rep was adding extra things i didnt need and also the truck that they gave me had verey bad wheel alignment and barely even pick up speed i was verey dissapointed and your other location on hwy 64 and appling was also bad will not refer to any one till u have better trained employees if they dont like there job they should be replaced im sorry but i will not do any more business with your company and also will leave a review on both locations.

Great Service

Was way over charged!! Will never do u-haul again. Three hundred plus for 7 hrs rental in town. Was charged 20 gallons of fuel for a 100 miles. Very disappointed, myself and my company rent u-haul all across the country all the time. Not anymore, will start using penske from now on.

None of the employees act like they are happy with their jobs. I feel like I was bothering them instead of feeling like a valued customer.

Girl at the point of sale was efficent but didn't seem to care whether or not I was there. Although I have an online account and have rented from UHaul a number of times, she insisted that I give a contact not on site. My wife would qualify because she was in my truck which was in the parking lot! I own my company (busines use) but had to give the name of an employee--who she wasn't able to contact. She proceeded with the rental nevertheless, in a rather perfunctory manner. Why didn't she do that in the first place? It would have saved my time. The guy who connected the trailer was stellar! Wish I'd gotten his name. He was personable and went above and beyond. He's the main reason for the high rating.

Picking up was a little slow but not unbearable. Workers were very friendly and helpful

Tell people that you can rent after hours and not have them rush to get the truck back before closing Time. I called and asked what will happen and got smart mouthed by probably some new worker asking why I need more time and why I didn't inform the rental person ahead of time. I turned in the truck after hours but it was due at 6;30pm and I feel like I was overcharged.

The rental is fine. The employees in the store need to work on customer service. They were too consumed with their personal feelings and issues.

Everything went well. Great customer service all the way from the desk to the young man who pulled my truck up to me!

Everything was great

Improve the equipment or lower the rates

Stop charging for extra days when a customer only has a truck for 6 hours and the reservation was for 8!!! And since it was like that, I was double charged because the truck was returned after hours. I mean people are moving and it definitely takes time to move!!!

Got to the equipment return area, no one there. Go inside and 3 employees are just sitting around doing nothing while 2 other people are in line and only 1 UHaul employee is helping guests. After several minutes, one other employee goes behind the counter to assist. They call for someone to meet me outside at the equipment return. Wait another 10 min. At this point, the employee who comes to assist is complaining about his job to another employee. We apparently have to wait for another employee to come and assist even though this employee only removes the appliance dolly from the truck. I am then overcharged for an extra day. The employee says its because I went over mileage. I go on about my day. My fault. I should have fact-checked the employee. I did not go over mileage. They are saying that I am being charged an extra day now since I didn't return the equipment by 2pm. Nowhere on my paperwork says that I have to return the truck and equipment by 2pm. Total BS charge. If you need the truck/equipment back by 2pm, then that needs to be listed on the confirmation page/email. Totally f'n pissed right now.

Procedure is inadequate, trailer was dirty

The manager and staff were very rude. We were asking questions and they were rolling their eyes and huffing and puffing at us. I will never go back there.

Engine check light for overdue brake maintenance came on after only 40 miles.

Really use online check out/in instead of having to go to the office

I was originally scheduled to return the trailer to the location at 7399 Hwy 64. Upon arrival, I was informed by the not so friendly person behind the glass that there was no room there and that she had tried calling me the day before, but it went straight to voicemail. I asked if she left a message and she said no. My time was wasted going there because she was too lazy to leave a message. I was very dissatisfied with her attitude and work ethic.

Great customer service!

Dropped truck off same day and they charged me for two days...WHY????

Terrible customer service, no sense of urgency, rude, disrespectful! The trucks steering had so much play in it that it really wasn't safe to drive.

Truck smelled like cigarette smoke and took 1 hour to get from desk to drive off and I was charged for extra miles because the trip mileage was underbid

The a/c in the truck would only blow through the defrost vents. This is apparently a common problem with the Ford truck and I feel like it should have been fixed ahead of time.

Customer service was horrible. I was not told my unit number. How and what the card was for, how to access the unit or anything. When i went back in store to inquire about reason she said noone showed you. Asked if she will. She said she can't. The only reason I got the unit is because I was ina bind but I will be moving on soon

I spent an hour in line and had to run my debt card 4 times. And then had to wait longer because the manger didn't understand what the issue was. Finally she said she didn't enter the info from my contact in correctly. I show up to return my trailer in the time the contact said. Employees walk past me and get in their vehicles and leave me sitting there trying to return the trailer. So I have to do the return on my android phone and it wouldn't get past the location part of the return, yes my settings were correct. I the end I needed a smart phone to complete transaction. A complete pain in the butt. Employee s are very rude.

Workers were very unfriendly. Manager was having a conversation and scorning a employee about needing a day off in front of customers. Very unprofessional. Lady at counter was very unfriendly and seemed like she just didn't want to be there.

When people make a reservation for a specific pick up time, and for specific equipment the facility should have the truck and equipment available for the customer and not force them to wait over an hour to get what was supposed to be reserved for a specific time. Manager at the summer avenue location was incredibly rude and did nothing to rectify the situation.

People were not too friendly. Have issue about requiring a second phone number. Some people are single with no family....

Made recommendations based on our needs. Thanks

I felt the young lady who was to finalized my storage locker closure did not take my concerns to heart. I raised two or three concerns that I felt she could have handled, but she chose not to assist! I was able to later go online and finally find the answers to my concerns and took care of them there. She absolutely did not want to do any extra work, but she did hurry back to her phone call!

The staff could not explain policies effectively. I reserved a 10x15 unit before hand and the staff said that they could not rent the last kind of unit, so they may not be able to give me the 10x15 that I reserved??? The manager did not help at all while the store clerk/cashier attempted to simultaneously check out three customer's orders. The cashier also said that workers would show us where my unit was, and help us unload. The workers did neither. The manager refused to check out my truck rental that I needed to drop off, and kept calling on the radio for someone else to do it. No one did until AFTER closing time.

No Complaints. Everybody was helpful and friendly.

Thank y’all!!

Customer service needs to improve, attitudes from last year in July did not change to better. I’m thankful that l was able to contact the president

Professional and helpful staff. Facility is well maintained.

There was always some issue that staff couldn't or wouldn't help with. From day 1, it has been full of issues. I reserved a 1st floor, 5×10 unit. I was given two 2nd floor, 5×5 units instead.

Great Customer Service and very helpful in all areas. From placing the order for the truck , to my moving in and out of the storage unit.

N/a

Mr. Derek was very kind, helpful, and made the experience as good as it possibly could be. However. the register attendant was extremely rude and her assistant made things as difficult as possible.

Very responsive to needs. Thank You

The space for loading/unloading was a little crowded with the storage of U-Haul trucks across from the loading area........

Staff was always helpful. They are secure and clean and took great care of my belongings for 2 years!

Good people, good service

Everything was good service and I will use the service again if I need it.

I called regarding the use of a rental truck. I was placed on hold for 11 mins (no check back). I hung up, called back, placed on hold, walked in the store to see the person just having a casual convo

N/a

Only hassle, frustration, dishonesty. Some problems included: promised 8x10 but given two 4x10s instead (very distant from access and Upstairs!); website showed $0 due until late fee applied; & MORE!!

The lady who rented me the storage unit (did not get her name) made sure we got a ground floor climate controlled storage unit. What a blessing, did not have to carry truck load up the steps!

Nice place.. felt that my things were secure. The staff was always pleasant and helpful when needed. Move out and close out went without a hitch.

They were exceptional

This place needs better help and friendly associates. I got a storage unit and I got a refund on the unit the same day because, it wasn't working for me. The manager is even rude also.

The manager would rather have customers waiting then to help them, I witness this first hand,he doesn't care how long the line is, I don't like that they ask how long you are going to keep their truck

Excellent truck and tow dolly. The tire strap came loose from the drivers tire while in transit. I checked the tightness of the straps each time I stopped. If I had to do over I would rent the hauler.

Customer service was excellent; it did not matter whether I had questions in person or on the phone, the personnel was friendly, courteous, and well informed about the facilities and offered products.

The staff could be friendlier and provide better customer service

Due to moving issues, Uhaul regional office gave me 4 extra days free & to pay 2 extra days if truck returned on 5/28. A cashier at this location Destiny charged me 3 extra days and was rude about it.

Glad to have been able to be a patron at U-Haul storage on Summer.

...

Counter help was too slow and not interested in her job

I would not recommend it to a friend because they don't pro-rate. If you had stuff in storage for ONE DAY, you're going to pay for the entire month.

They were helpful, courteous, and accommodated all the snafus in my schedule.

Kenneth and his team were very helpfull with all our needs!

Some of the workers are extremely unprofessional

The manager is a nasty mean old man and I would never use U-Haul Storage ever again for anything and I would not recommend it to a friend or a family member Not only was the manager very rude 1 staff

Service was great.......fast and polite!

The manager was always polite but the staff was not helpful every time I paid my rent gave me the impression i was bothering them not helpful at all ! Biggest complaint was my card never chould get In

Staff was very helpful and courteous.

Your staff is fantastic. They were extremely helpful and courteous. They were upbeat and friendly, along with being efficient. I had a wonderful experience with them.

The staff is a little rough. I suggest Customer Service training: greeting customers when they walk in, apologizing for a wait >10 minutes, and thanking customers for their business. That would help.

The biggest problem I had was with management staff. Everyone else was excellent. I had issues with my card being charged multiple times but upper management (not at location) were able to resolve it.

Unfriendly and made us feel we shouldn’t be there. Therefore left and found another facility on Hwy. 64. They were a blessing. Gracious and kind are not enough words for the team on Hwy 64. Thank you.

The staff was helpful and nice.

Loading docks blocked. Paint failing. Roof failing. Side automatic door out of order for several month...still not fixed. Bugs!

You feel welcomed as soon as you enter. This location is the Only one im extending my business to.

Good centralized location!

Only rented my storage unit here for one month. I vacated as quickly as possible due to the unpleasantness of every single employee I ever encountered

Staff in all areas (each and every employee) was very friendly and helpful. Excellent!!!!!!!!

The building was very well that employees were very nice but they had my mover had to walk up the stairs to get my stuff and walk down and it would be nice if you all put some sort of a Lyft or elevat

They did an excellent job. Well run.

The manager of this location is very rude and homophobic an I was mistreated the whole time of my stay...I asked for corporate number several time he gave me another stores number...he has the worst a