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Justin L | First ImpressionsSelf Storage Units in Lompoc, CA, 93436
U-Haul Moving & Storage en Lompoc
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- 4.0 es la calificación promedio de clientes
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There were termites. Rats. And wire at the top separating the units vs Completely enclosed. I saw wire clippers in the unit as if someone was trying to get into my unit. I moved out on April 14th. I went to the office before close to let them know. They did not process my leaving. I called to check for my refund and was told they don't pro rate. I let then know I moved out. That was in March. Then I kept getting charged for April even though I don't have storage there. I had to call again and explain again I've been gone. Super bad service.
SEVEN S | Overall ExperienceJavier is such a pro and so easy to work with.
Marin A | Overall ExperienceManager Javier is the best! Always helpful, friendly and knowledgeable.
Amy B | Overall ExperienceI’ve relied on U-Haul for many years—they are my go-to truck rental and storage company consistently exceeded my expectations. Recently, during some challenging times, U-Haul was a steady and reliable partner, making everything smoother. It’s like having a trusted friend you can always count on. Whether it’s renting a truck, traveling to your destination, or needing storage, they provide it all with kindness, courtesy, and a warm welcome. I especially want to highlight Javier Ramirez, the General Manager at the Vandenberg Village location. Javier is the epitome of professionalism and dedication. He wears many hats, ensuring his crew, clients, and property are well taken care of. He’s there at dawn—often before dawn—and you can tell he genuinely loves what he does. Javier, thank you for your patience and compassion. Your kindness and commitment make all the difference. U-Haul is fortunate to have someone like you representing them!
WILLIAM H | First ImpressionsExceptional customer service and friendly staff. The facility is well maintained and clean
Nadja L | Overall ExperienceThe Manager on dutie was extremely helpful and beyond accommodating. Thank you
Anitta G | Overall ExperienceJavier and staff were amazing
Joseph p | Overall ExperienceContract started on the 28th and payment was deducted on the 28th afterwards. On 8/24/24 when attempting to evacuate the unit we were instructed that this needed to be done over the phone with the 800 number. I called the number and was told that it can only be done in person. I was assured I would receive a call from the local manager on 8/25/24. I did not receive a call. On 8/28/24 I was charged again. On 8/28 just minutes after receiving the charge, I called the 800 number and was told this needed to be corrected through my bank. I called the bank and was told I needed to dispute through the local business. The Lompoc manager then insisted I give him my credit card number because the card was no longer in the system because we had terminated the account. I notified him about what the 800 number suggested and I recommended we wait until the bank cleared the dispute. The Lompoc manager insisted he needed my credit card to issue refund. The bank then credited my original card and I needed to have the payment Javier issued, cancelled as I explained it would cause a double discrepancy. Javier then refunded the amount to my new card and now the bank dispute has been cancelled as they claim I already received the payment. Javier remove the payment issued to my new card on 8/28. I need my $280 back now
Alejandra R | Overall ExperienceThis facility was exemplary in the way they treated me from the very first day, they were helpful and polite. I would ,and have, recommended this store to my friends.
JAMES C | Overall ExperienceThe lady who helped me and my husband was beyond helpful! She is well educated on storage info. Definitely recommend!
Maggie O | First ImpressionsIt was a great storage facility, mostly clean and easy to access. I appreciate the staff, although sometimes the office is left alone. It'd be awesome if there was a bell or something. The bathroom was pretty gross, especially the floor. The only reason we left though was because of the multiple price increases.
Katelyn N | Overall ExperienceThey did an exceptional job. I enjoyed this location and has excellent security.
DORIAN H | Overall ExperienceJavier was always a perfect gentleman and professional at all times, he even went the extra mile. I would recommend others to you because of the excellent service I received. I’ll definitely continue to rent a truck when needed. Thanks again for your services!! A very happy and satisfied customer.😊👍🏽
LAURA B | Overall ExperienceAwesome storage location and great workers!!
John J | Overall ExperienceStaff was super accommodating and helpful. Very friendly and welcoming.
LUCI P | First Impressions