Comentarios del cliente para U-Haul Moving & Storage of Lompoc

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Lompoc

Grado total:

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Ronald W. en

Grado:

Switching the pick up location at the last minute is a major pain. You need to do a better job of controlling the equipment.

Rita S. en

Grado:

We will be in tomorrow AM to finish up our rental. But I accidentally gave you the wrong credit card, and the manger at the storage arranged for me to change it with you tomorrow AM. See you then! RS

James M. en

Grado:

El cliente no dejó un comentario.

Rance M. en

Grado:

All good

Vickie P. en

Grado:

Rep was courteous, explained everything in detail, Thankyou I will be returning again rep name we won't forget Jesus. Mrs. VP

Robert N. en

Grado:

The cab of the truck had a nearly overwhelming odor of gas fumes after driving for a relatively short period of time, making it necessary to drive with both windows down to avoid becoming ill. Otherwise the vehicle seemed mechanically sound.

Greg M. en

Grado:

Quick easy and very professional.

Cynthia S. en

Grado:

El cliente no dejó un comentario.

Peter P. en

Grado:

we did not know how to use 24/7 so it was a lengthy process but now we know. the photos and information need to be uploaded and this takes time. the agent must call someone other than the renter and this must be coordinated. lastly, pictures are needed to drop off the vehicle so it does require some skill with a smart phone. it was a great service, after hours. the vandenberg village Ca location is the best I have ever seen, and i have seen hundreds of uhaul locations.

Rance M. en

Grado:

Very nice young lady have felt with her before always happy Thx

Keith C. en

Grado:

Person on duty was not helpful lack of experience with hookup.

Jason B. en

Grado:

El cliente no dejó un comentario.

Joe C. en

Grado:

Jesus, was very accommodating in helping me select which storage unit we needed as well as the other options available to me to include the truck rentals for out upcoming move.

Linda S. en

Grado:

I received excellent customer service and was in and out quickly. I was able to get what I needed at a fair price.

Nathan T. en

Grado:

excellent facilities, personnel and equipment

Jeremiah W. en

Grado:

We were impressed by the professional and friendly manner of employees. Very pleasant experience all around!

Melissa M. en

Grado:

El cliente no dejó un comentario.

Lynette S. en

Grado:

So easy !!!! Thank you .

Christopher S. en

Grado:

El cliente no dejó un comentario.

Melissa G. en

Grado:

El cliente no dejó un comentario.

Natalie Y. en

Grado:

El cliente no dejó un comentario.

allan S. en

Grado:

Nothing, the customer service was excellent. The equipment was in great shape and preformed great.

Harleigh O. en

Grado:

El cliente no dejó un comentario.

Lacey M. en

Grado:

Maybe more workers or more experienced ones. Only had one guy and he didn't seem to know what he was doing.

jan W. en

Grado:

Nothing, it was absolutely perfect. Staff was wonderful. Thank you so much for being the best part of the move.

Seth T. en

Grado:

El cliente no dejó un comentario.

JEFF L. en

Grado:

The employee at the desk was not trained to do that job, she work in the storage are. The employee who worked with the trucks & trailers was also not trained properly to do the job. The whole experience took 45 minutes to check in, hook up the trailer and get out. This location was very disorganized and not managed well to provide the customers a good experience

Steven F. en

Grado:

Long waits over 20 min. Under staffed. YOU NEED AT LEAST 2 PEOPLE IN THE OFFICE FOR TRANSACTIONS!

JOSE A. en

Grado:

Great customer service from both guys.

richard D. en

Grado:

Accidentally overcharged. Remedied it immediately with no hassle. Whole staff was excellent and very professional

Sarah G. en

Grado:

The staff was always helpful & kind... once you were able to get their attention. Sometimes they would be dealing with something in front of them and not acknowledge you when you walked in.

Julie B. en

Grado:

Fast service and convenient.

James P. en

Grado:

El cliente no dejó un comentario.

beverly e. en

Grado:

Since first opening and now it has really gone down. To many uhaul trucks taking up to much space. No place for customers to park. Not as clean as it used to be.

Tom G. en

Grado:

Return person was you female who did not hesitate to remove trailer. I was surprised. Very friendly.

James P. en

Grado:

Excellent as always

Lindsey F. en

Grado:

The equipment was in fine working order, however the inside of the trailer was quite messy - had obviously not been swept out. Also, there was some sticky substance on the floor of the trailer that should have been washed out. Thankfully I had heavy duty plastic to put down on the floor so the foo didn’t touch my stuff.

Tabatha H. en

Grado:

El cliente no dejó un comentario.

David A. en

Grado:

Great staff, very helpful

vivian J. en

Grado:

El cliente no dejó un comentario.

Norbert F. en

Grado:

El cliente no dejó un comentario.

Deborah L. en

Grado:

El cliente no dejó un comentario.

James P. en

Grado:

Really friendly service. Smooth operation both at pick up and drop off.

Dennis D. en

Grado:

Friendly staff and great service. Thank you Lompoc UHaul

Robert C. en

Grado:

El cliente no dejó un comentario.

Rosalee S. en

Grado:

Nothing, excellent

Tara G. en

Grado:

The customer service at this location was amazing. Extremely helpful and put my moving worries to rest. Pick up and drop off was fast and professional. Definitely would recommed this location and uhaul to others.

Daniel M. en

Grado:

El cliente no dejó un comentario.

Wendy T. en

Grado:

I believe the managers name was Enrique. He didn't think he could get us a ubox by Saturday. Well he made it happen! We had the weekend to load it up and get it back. Service was excellent and I will recommend uhaul to everybody I know. Thank you so much Enrique in Lompoc California!

Doug T. en

Grado:

Know where your equipment is located so customer dose not have to go all over to get what’s needed

Angelica P. en

Grado:

The gentleman who was working on Sunday 10/6/19 was very helpful and professional! He helped me get a unit and a truck. And the gentleman who was working on Monday 10/7/19 was polite and professional. The check out to return the truck was simple and fast, which was great being that I was in a hurry to get the rest of my things in the unit. Thanks again!!

William B. en

Grado:

Awesome young Hispanic male. He will be one of the world's best one day. Very polite and outgoing and knowledge of uhaul product. Promote above his peers

Angelica P. en

Grado:

Excellent service! Your guy who worked yesterday (10/6/19) was super helpful, thanks again!

Ishmael R. en

Grado:

El cliente no dejó un comentario.

Mike B. en

Grado:

Great clean place, very helpful staff unlike the one in Salt Lake Utah.

Rishi D. en

Grado:

The truck had left side lights out, periodically they should be checked. Overall, my rental went smoothly.

david T. en

Grado:

El cliente no dejó un comentario.

Kyle G. en

Grado:

El cliente no dejó un comentario.

Elizabeth V. en

Grado:

El cliente no dejó un comentario.

Aquessence B. en

Grado:

El cliente no dejó un comentario.

Ottis H. en

Grado:

El cliente no dejó un comentario.

April L. en

Grado:

El cliente no dejó un comentario.

Michael D. en

Grado:

Nothing. I have used Village Uhaul before and I continue having great results.

Nick Z. en

Grado:

El cliente no dejó un comentario.

doreen R. en

Grado:

You guys are awesome and I appreciate all the assistance!!!! Your customer service is excellent!!!

Philip R. en

Grado:

El cliente no dejó un comentario.

Tory J. en

Grado:

El cliente no dejó un comentario.

Gerardo C. en

Grado:

I would recommend this location except for making the reservation online for this location was unnecessarily difficult---hurdles, upon hurdles until after so many other hurdles I finally was able to check out. The check-in and check-out clerk more than made up for the exasperating online reservation.

Peter S. en

Grado:

We got lied too! They told us to reserve and we didnt get it at Lompoc store. Wanted to chg us for gas and mileage and to go to Santa Maria and get it ourselves. Plus they dont listen. Never again! Very dissatisfied!!!

Marilyn T. en

Grado:

El cliente no dejó un comentario.

tian T. en

Grado:

El cliente no dejó un comentario.

Margaret C. en

Grado:

Clean!👍🏼

Margaret C. en

Grado:

El cliente no dejó un comentario.

Brett P. en

Grado:

El cliente no dejó un comentario.

Angel Q. en

Grado:

Staff was very helpful and friendly.

Alex H. en

Grado:

El cliente no dejó un comentario.

Johnny G. en

Grado:

I

Reuben J. en

Grado:

El cliente no dejó un comentario.

Kelsey C. en

Grado:

El cliente no dejó un comentario.

James M. en

Grado:

El cliente no dejó un comentario.

Ryan C. en

Grado:

5 Star service!

Dustin F. en

Grado:

Staff at this location was extremely helpful and assisted us in getting a storage unit and returning our truck. Faiclity is REALLY clean

Miles J. en

Grado:

Trailer lights did not work and had to return when I needed it for a 4 hour long trip equipment was not safe to take that far and had to make very inconvenient last minute arrangements which ended up being very costly. And I feel as if I have to beg for my refund when it should have been suggested by the associate

Osvaldo D. en

Grado:

The staff at this location was very friendly and professional. We had some empty shipping boxes left over and we were going to throw in the recycle bin located at the other side of office. Without hesitation, the staff member offered to toss them for us. Awesome! I will for sure recommend this location to my family and friends.

Elizabeth E. en

Grado:

What can you do to improve your service for the next customer? Hum, maybe suggest they work with another company. I have always had good experiences w/U-Haul until this time. To their credit - the local people are helpful and work with you, however, corporate - the ones that makes the reservations - are terrible. Their "I could care less" attitude in their voices also comes through loud and clear. They are lucky they have good local folk to work with the customers. I made a reservation in April for June. Twice I went into the local office and my reservation was not showing (& he had made 2 more in between my checkings). Turns out, they 1st made it for a pick up in Van Nuys (when live in Santa Maria?) then they made it in Lompoc 2 days before pickup on a Saturday. Could I go with another company? Nope, not on that short notice for a 4+ hr one-way trip. Fortunately Lompoc comp'd me the mileage from Lompoc to Santa Maria but I still had to get a ride there to pick up the truck (the location I had picked was in walking distance of my house). Then, while there, they offered me a deal to return the truck to Fontana vs Hesperia (my destination) for a $100 bucks off. Ok, will do. Then, when I dropped it off, corporate U-Haul reneged on the comp'd mileage and shorted me on the mileage from Hesperia to Fontana (like I wasn't moving there anymore? I still needed the mileage from point A to B and more to get it from point B to Fontana. I had to call the original location where I picked up the truck for them to fix it. Corporate never helped - ever. It was all the local people in the local offices. Some of the locals I spoke with at various locations are nun-to-happy with corporate U-Haul either. I was amazed. NEVER have I had such service before. What's up guys? Do you need new management? If corporate had even pretended they cared about their service I wouldn't be this upset. But their voices clearly showed they didn't. It was the local people who made this ordeal bearable. Thanks Locals!!

Mark S. en

Grado:

El cliente no dejó un comentario.

Robert E. en

Grado:

The service person was great today. She had everything ready to go.

Pamela W. en

Grado:

Very pleased with service.

John F. en

Grado:

Excellent location! Will be back

Andrew M. en

Grado:

The process of picking up the truck and trailer was very smooth and efficient. The staff were very helpful and I appreciated that they took the time to explain everything about the equipment to me very thoroughly.

Jessica M. en

Grado:

El cliente no dejó un comentario.

Lorenzo G. en

Grado:

Perfect

Diana S. en

Grado:

I was charged for damage to the inside of the vehicle that was already there! They LIED and told me it was a brand new vehicle. 3 employees told me this lie, and when Kinglumpers went to find out what was going on, they were told it was NOT a new van. All we put in it were a mattress and some boxes. It is impossible that we caused those dents or broke any plastic pieces. When I did the initial walkthrough, the guy went around only the outside of the van and told me there was no current damage marked because it was brand new. I will dispute the charge with my credit card company, but regardless, I will NEVER use uhaul again.

Joanna N. en

Grado:

The girl who worked there was horribly rude when i dropped the uhaul van off. i called to say i would be about a hour or so late and she charged me another day. I found out the unit had a reservation for the next day at 8:00 in the morning so i made sure i brought it back so it would be available for that time. I will never use the services at that location again.

John P. en

Grado:

Rochelle was really great to deal with. 5 stars!

Carolyn H. en

Grado:

Your staff was very friendly and efficient. I appreciated their help and the utility van I rented was in pristine condition. Thank you! I will definitely rent from you again.

Jake F. en

Grado:

THe website was buggy when operating from iPhone and android phone. Stuck in a sign in loop when tried to find contract number from cellphone or email. Everything else was awesome, customer service was helpful

Micaela B. en

Grado:

I was given 2 of the wrong sized units after ordering one larger unit and expected to pay double. They told me that in order to seek out at then end of the month they intentionally overbook units etc.

Mary A. en

Grado:

Very helpful to my daughter

michele Y. en

Grado:

El cliente no dejó un comentario.

Gary H. en

Grado:

Rochelle went above and beyond to help me move from my storage unit to out of town. She personally handled my rental every step of the way, even finding me a special rate!. It is rare to get this level of service now a days. Will always remember the caring staff at Vulcan Drive

Tom O. en

Grado:

Excellent location, staff was friendly. The manager was great!

Blake B. en

Grado:

El cliente no dejó un comentario.

Jeannie J. en

Grado:

I received excellent customer service. Would recommend your company to everyone

Marc M. en

Grado:

El cliente no dejó un comentario.

nicholas W. en

Grado:

I was running late on my return time an hour or two but they were good at communicating when they needed truck back and called me so it was not a problem. Newer vehicle and clean. Efficient checkout and checkin. Only issue on couple of occasions was I reserved furniture dolly online but when I arrived it was actually not available so had to drive around town to other locations looking for a dolly

brenna K. en

Grado:

El cliente no dejó un comentario.

Stuart P. en

Grado:

El cliente no dejó un comentario.

Tim P. en

Grado:

The friendly Staff made it a very easy and fast experience. They allowed me to rent a utility trailer for a few hours, even though it was reserved for later that same day. The 6ft x 12 ft trailer was perfect for the things I was hauling!

daniel K. en

Grado:

El cliente no dejó un comentario.

Mary Ann P. en

Grado:

El cliente no dejó un comentario.

Matthew W. en

Grado:

A helpful staff

virginia r. en

Grado:

Thank you for going the extra mile to try to help me get the best value for my money.

Ruben C. en

Grado:

Better customer service. Lack of experience from management and so called district manager.

kisha r. en

Grado:

Thanks for the wonderful service

kisha r. en

Grado:

The gentleman that checked me in was nice friendly and extremely helpful

Craig K. en

Grado:

The staff at VULCAN uhaul & storage is beyond kind and helpful! They are absolutely AMAZING! God bless uhaul storage on Vulcan drive in Vandenberg Village! THEY ARE THE ABSOLUTE BEST

MICHAEL A. en

Grado:

I am a unhappy customer, because I had to pay for 3 storage's and the inconvenience of dealing with 3 storage's . insurance, padlocks, inside storage's instead of an outside overhead door. with easy

Brook K. en

Grado:

Everything went smoothly, but the office staff acted like I was putting her out every time I came in.

DYLAN H. en

Grado:

Great service! Great people! Would absolutely recommend to anyone looking to move their family across country. Thanks!

roxie h. en

Grado:

Asked to change to a ground level unit-- 10x18 the same price as a 10X20 WHY? No answer. Music echoed through inside spaces, had to ask to please turn it down. Could not return truck "out to lunch"

dave n. en

Grado:

C

Roberto P. en

Grado:

Clean and very helpful staff. Great experience.

Beth W. en

Grado:

Best storage facility I’ve ever used

DOUGLAS D. en

Grado:

The only concern I had was the website. When I wanted to pay online, I couldn't get signed on! Very frustrating!

susan c. en

Grado:

Great storage.

Anthony F. en

Grado:

No

David B. en

Grado:

Very friendly and helpful staff. Thank you.

Kylie K. en

Grado:

Rochelle and this facility have restored my respect for Uhaul. thank you!

Kylie K. en

Grado:

The Lompoc location of Uhaul did an amazing job of taking care of setting me up with a storage unit and helping me. I was surprised as my experience with Uhaul up until this point was HORRIBLE.

jennifer t. en

Grado:

Most of the time I was blocked by some piece of parked machinery or crated storage, a staff member blocking the entrance with golf cart getting washed, or customer blocking exit, 2nd exit closed.

SALINA G. en

Grado:

The manager was most helpful and accommodating and I greatly appreciate it. Would recommend

Phiho S. en

Grado:

The staff was very professional, knowledgeable and helpful. They gave me the best option for my rental situation.

Paul F. en

Grado:

Had small issue with the gates not allowing access after office closing, even to allow one to leave! Maybe the gate should allow one to leave 15-20 minutes after closing, but not enter?

CLARENCE R. en

Grado:

Staff is always helpful.

Lane M. en

Grado:

Matthew did an excellent job of explaining my storage options. Thanks

JOSEPH S. en

Grado:

Efficient and friendly

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