I have used many storage and uhaul facilities and this has been my best all around experience. Brook was a e some and the most kindest helpful person.
Lisa G. | First ImpressionsSelf Storage Units in Lexington, KY, 40511
U-Haul Moving & Storage of Masterson Station
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.5 Average Customer Rating
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I paid for my storage unit on Sept. 9 for a month. I went to the facility multiple times that day and had no issues. The very next day I go and my code doesn’t work, says access denied. So, I went home. I went back on Thursday, Sept. 14, and, again, was denied entry. I went to the office and the GM looked it up in the computer - I had been “moved out” the same day I paid to move in, Sept. 9. The unit showed vacant in the computer and the person more recently registered to that unit wasn’t me. The GM was there that morning and was a major help. He took me to my unit and fixed it in the computer. Not being able to access many of your valuable belongings is a terrible and scary feeling. I was told “sometimes the computer just moves you out.” I have a signed rental agreement and receipt where I paid. My code worked the first day with no problems and has not worked since. The GM assured me the problem was fixed. As a result, I’m driving nine hours from South Carolina back to Lexington for the second time in three days just to get everything out of that unit. It’s not worth the risk. I am, however, grateful the GM took care of the problem and for his help.
brandon r. | First ImpressionsGreat staff and quick service
Adrianne B. | First ImpressionsI've been waiting for some type of communication from them about the storage but no one has ever written me back or giving me a call back there was no problem with the storage except that I left a year ago and for some reason they had a bill for me saying that I was still there and I had already ended everything...
Charisse W. | Overall ExperienceGreat place to have a storage unit management and staff was great
Angela C. | Overall ExperienceThe manager and staff where great and easy to work with.
Angela C. | Overall ExperienceThank you
James B. | Overall ExperienceI just need it to be known that after I paid for dumpster use and rented a pickup from U-haul to haul things to the dumpster yesterday some nosey customer stop and harassed me about using the dumpster I paid for. Maybe U-Haul should institute a mind your business clause.
Charles P. | First ImpressionsMr Brooks was very professional and helpful!
Nicolas H. | First ImpressionsFriendly and very helpful staff members. We recommend this facility very highly!!
Mitch b. | Overall ExperienceVery nice service and safe
Richard M. | First ImpressionsWe had to take our daughters items and put them in storage during COVID. I work out of the country and she came to stay with me during and most of the lack down. Uhaul storage was excellent space to keep her items. The only challenge is it was difficult to make payments online. The line was often down. We had to send someone to pay in person. Making payments easier for people out of town/country should be looked into. (We wanted to use a USA credit card) When we called were told the system is down. This was a challenge of us .
phyllis b. | Overall ExperienceThe restrooms were cleaner than any other business restrooms, and the staff members were excellent.
Mark W. | Overall ExperienceStaffing is awesome! Thank you!
Stephan L. | Overall Experience