Love the people
VICTORIA H | First ImpressionsSelf Storage Units in Lexington, KY, 40511
U-Haul Moving & Storage en Masterson Station
Servicios en esta ubicación:
Características disponibles en este establecimiento:
Promociones:
Unidades disponibles (todos los tamaños son aproximados)
Almacenamiento en interiores
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![Example storage unit layout]()
Pequeño | 5 ft x 5 ft x 10 ft
Almacenamiento variado
Guía de tamaños- Tarifa:
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$74.95
Por mes
- Interior
- 1.er piso
- Al nivel de la calle
- Control de temperatura
- Tarifa:
- $74.95 por mes
¡Quedan 2 unidades!
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![Example storage unit layout]()
Pequeño | 5 ft x 10 ft x 10 ft
Casa de 1 o 2 dormitorios
Guía de tamaños- Tarifa:
-
$104.95
Por mes
- Interior
- 1.er piso
- Al nivel de la calle
- Control de temperatura
- Tarifa:
- $104.95 por mes
-
U Stor It 2
767 East 7th Street, Lexington, KY 40505 View Available Units4.3 miles from this location -
U-Haul Moving & Storage of Lexington
1200 E New Circle Rd, Lexington, KY 40505 View Available Units5.9 miles from this location -
U-Haul Moving & Storage of Versailles
501 Marsailles Rd, Versailles, KY 40383 View Available Units9.2 miles from this location -
Summit Storage Center
799 Summit Dr, Shelbyville, KY 40065 View Available Units
(U-Haul Neighborhood Dealer)36.9 miles from this location
Otros servicios de U-Haul
Comentarios de clientes de almacenamiento
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- 4.5 es la calificación promedio de clientes
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The facility was Shay’s clean and the hours were convenient. The staff was super friendly and helpful. I would recommend this facility to anyone!
Carmen M | Overall ExperienceFrom the beginning the experience was awful. Every time I opened the door of my storage, the alarm would sound. Every single time. They did not set up my information correctly from the start. The staff is NOT friendly, they are aggressive and rude. This is the second time I use this location. The first time in 2021, a completely different experience. The first time I recommended this place to my family, my mother and a friend rented, and both of them are out. Three people in less than a month. The place is going down the hill due to this manager and his staff. The only person that is helpful and friendly is the man that is on the grounds at night. He is helpful, approachable, and kind.
Jose R | Overall ExperienceI would have kept our unit but you continued to raise prices every few months.
Lance W | Overall ExperienceThe staff here made me feel welcome and that my storage needs were important. I’m storing my moms belongings because she’s entering a nursing facility and that’s already tough, but they were hands on and made my experience great! The facility is well lit and clean. I appreciate them and highly recommend.
Adrianne B | Overall ExperienceBathrooms need to be touched up more often. There isn't any paper towels or handsome available.
Thea M | Overall ExperienceEverytime we needed help and/or info, the staff did not respond in a helpful or friendly manner. Due to this poor service, we decided to move our business to another company. To top it all, even canceling was difficult. We informed the staff in person on June 17th and July 13th. We vacated the unit July 13th, and yet uhaul tried to charge my bank account July 15th. On July 20th I receive a letter and an email requesting payment and charging me fees for late payment. We went again to uhaul in person, canceling one more time. I really hope this one is final. I have used uhaul since 2002, multiple times, both in Ohio and Kentucky. This one will probably be the last one. It has been a terrible, frustrating, and dissapointing experience.
ELA M | Overall ExperienceYour manager was nice and helpful
mary G | First ImpressionsThe employees were very professional
Kelvin J | First ImpressionsVery helpful and nice staff.
Anthony G | First ImpressionsI had a few issues here. The staff rented a unit to me. The next morning, I came to unload my belongings, and it had been locked. The staff said they rented it to someone else. They gave me another unit, which had settled the matter and I was satisfied, even though they’d expressly told me it was my fault for not locking the unit. They said it was store policy, but it’d never once been communicated to me, neither orally or in contract. The next three times I came to access my unit, there was a padlock barring my entrance. I’d forgotten to pay. It was my fault. I paid promptly. It was removed. I turned on auto-pay and never missed another payment. The lock was put back on. I complained multiple times over the phone but the next week I came back out and it was still on. Then it happened again. The staff, especially the manager, never seemed to care. No one ever apologized or offered a single dollar to compensate for the fact that I drove 3 hours from where I was staying on 2 separate occasions and was unable to access my unit due to being after hours and locked unjustifiably. I cannot accurately put into words how bitter and angry the larger gentleman always acted. The staff argues and yells at each other and acts as if they are burdened by the customers that pay for their service. I never encountered a competent or friendly employee. The day I moved my belongings out, the larger gentleman wouldn’t talk to me or make eye contact, he just walked over and unlocked it slowly. As much as I want a refund, by any indication of how this business is run, I’m not holding my breath. To clarify, I’ve never had a bad experience with uhaul before this. It is just this location and the people working in it. I moved my stuff to a competitor because I couldn’t handle not having access to my unit at any given point.
Josh J | Overall ExperienceMegan is always great and professional.
STEVEN V | First ImpressionsSpecial thanks to Alicia, who was so helpful. Excellent customer service!
Jamie M | First Impressions