Customer Reviews for U-Haul Moving & Storage of Masterson Station

2,053 reviews

2425 Merchant St   Lexington, KY 40511

(859) 309-5729

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(859) 309-5729

2425 Merchant St
Lexington, KY 40511

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James Boyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROXANE WHITE 
Rating:
5.0

Customer did not leave a comment.

JOEY BASTA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon Sansom  |  First Impressions 
Rating:
1.0

Truck was having a bad smell. I used it for 15 miles and refueled it. Still, I received a charge of $65.06. Not sure why.

Sandeep Podishetti 
Rating:
2.0

Have the equipment available that is reserved in advance (ie. Floor dolly). Had 3 new ones available to buy but weren’t allowed to rent them (had to pay $20 to purchase vs. $7 to rent). Have personnel stay awake during checkout process. Person behind counter literally fell asleep while entering information in computer (9am checkout). Don’t make customer locate truck on lot amongst more than 50 vehicles; have employee bring vehicle to you or have it ready outside office prior to checkout time. I travelled extra distance to rent from company-owned location as opposed to a franchise because I thought they would have everything I needed and the process would be quicker.

Brian Campbell 
Rating:
4.0

Customer did not leave a comment.

Cynthia Schulz 
Rating:
5.0

The staff, was very friendly and informative. They answered all of my questions and got me together quickly.

Kathryn Cox 
Rating:
5.0

Nothing at all. Great locations with great customer service every time I visit.

Adrian Ferrufino 
Rating:
5.0

Customer did not leave a comment.

Michael Bean 
Rating:
5.0

Everything went very well. There’s no need for improvement. The staff was great. They were very polite, respectful and great attitudes. I would love for them to do my transaction all the time. Thanks, to St Clair & your staff🙏🏾

carolyn givens 
Rating:
5.0

Customer did not leave a comment.

James Carstarphen 
Rating:
5.0

Customer did not leave a comment.

Ruth Litanda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Barnes 
Rating:
5.0

Customer did not leave a comment.

Brady Bell 
Rating:
5.0

Customer did not leave a comment.

Laura Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Jones  |  Overall Experience 
Rating:
5.0

Versailles UHaul could not provide the truck we had reserved, but these guys jumped in and got it done. 3d time we've used this location, each time exactly as expected.

Ronald White 
Rating:
5.0

Customer did not leave a comment.

KENNETH MCMAHAN 
Rating:
5.0

Customer did not leave a comment.

KENNETH MCMAHAN 
Rating:
5.0

Customer did not leave a comment.

Juan Cambray  |  First Impressions 
Rating:
4.0

First truck had a dead battery but they found us a replacement quickly

Nicole Kilby 
Rating:
1.0

Pulled in and the lady said her phone was dead so she couldn’t check me in so she told me to just leave it and they would email me a receipt. This was a one way rental from Florida to Kentucky and I returned one day early! Today I got a $50 clean fee. I did not leave any trash in the truck. It was raining when we unloaded- and some leaves got tracked in. For the amount of the rental-normal weather related mess should be covered. I called the location to see what the extra $50 was for and the lady told me what it was for and I questioned her she said “that’s how they do it”. If the check in ladies phone would’ve been properly charged she would’ve opened the truck and let me know and I couldve borrowed their broom and swept the leaves out hut she just told me to leave it.

Andrea Stamatis 
Rating:
5.0

Customer did not leave a comment.

Sue Fonken 
Rating:
5.0

Customer did not leave a comment.

Heather Hartman  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Chet Williams 
Rating:
5.0

The trailer we rented had not been cleaned up. It had broken auto glass nails screws and other material left in it.

Neal Garrison 
Rating:
5.0

Customer did not leave a comment.

Tony Byrd 
Rating:
5.0

Customer did not leave a comment.

Brandon Kelley 
Rating:
5.0

Customer did not leave a comment.

Karen Maavere 
Rating:
5.0

Customer did not leave a comment.

Tim Crisp 
Rating:
2.0

Hard to get out of and they charge my credit card twice for the same bill. Make sure the mobile key lock box is able to get to easier and not frozen up with ice.

William Roach 
Rating:
4.0

Passenger side door didn’t close properly. Rubber around the door frame came off mid-trip. Seemed to be an old truck.

Katherine Marvel 
Rating:
5.0

This was the easiest thing I've ever done

JESSE HAID  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Virginia Lewis 
Rating:
5.0

We cannot express how WONDERFUL our experience and time spent at the Merchant Street UHaul and storage has been and continues to be!! Absolutely the best!! Keone, the Asst Mgr, is absolutely the nicest and helpful. He goes out of his way to accommodate us, always with a smile and friendly!! Thank you Keone for making this long process of relocating the most pleasurable and beautiful memories!! Every time we enter the lot, we are greeted with such a warm feeling. Everyone is super!!

David Dato 
Rating:
1.0

There’s not enough room here to explain the terrible experience I had with this nightmare situation. I had to go there 3 times, exactly 3HOURS of driving then the GM told me that $100 would be taken off the final price but that didn’t happen. Then I had an appointment tomorrow then they called today for me to come in so I had to drop what I was doing and go right then because otherwise I had to be there at 7AM which was not possible. I already had to move everything around on my calendar to make the appointment that I had tomorrow at 10:15! I WOULDNT RECOMMEND THIS PLACE FOR ANYTHING WHATSOEVER!!! That’s the experience in a nutshell. There’s more to the story but I’m done with all of it. THAT UHAUL LOCATION SUCKS!!!!!

David Maxwell 
Rating:
3.0

My initial attempt to get the hitch installed wasn't great. Somehow, the online system allowed me to schedule at a later time than the location is able to do the install. This is the fault of the system and not the employees. However I drove to the location from out of town for no reason and had to reschedule. I did reschedule and was able to get it installed without further issue. The communication wasn't great all-round but the actual install was good and I would recommend it to someone else with the understanding that they should call to schedule instead of doing it online.

Meagan Mitchell 
Rating:
5.0

Customer did not leave a comment.

tracy briggs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio Trump  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Halustick  |  Overall Experience 
Rating:
5.0

n/a

Virgil Foggie 
Rating:
5.0

Brie was truly wonderful! Answered all my questions and made my day so much easier. Definitely recommend Brie and the rest of Masterson station team for all your u haul needs! Excellent!!!

misty couch  |  First Impressions 
Rating:
1.0

Absolutely terrible customer service took 30 mins to even find my truck and staff was not willing to help and seemed uninterested in helping.

Daniel Dones 
Rating:
5.0

The manager and associates are always helpful and attentive when visiting the store and calling to get rates for storage and trucks.

Nadia Cloyd  |  First Impressions 
Rating:
5.0

Great staff. They always go above and beyond for the customer. Definitely recommend!

demetric huggins  |  Overall Experience 
Rating:
5.0

I can't say enough good about this service. Kate was my primary contact person and was truly wonderful. She was excellent with communicating and taking care of anything needed. It is largely due to Kate that I had such a great experience. Although every one from the call center to the storage location was extremely helpful and pleasant. It is my hope that this is my last move but if needed. I would definitely use the service again!

linda art 
Rating:
5.0

Customer did not leave a comment.

don smart 
Rating:
5.0

Wonderful staff, brand new truck, would definitely rent again if needed...

Larry Milburn 
Rating:
5.0

Customer did not leave a comment.

Arty penney 
Rating:
5.0

Customer did not leave a comment.

Jane Montgomery   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billie Fitzpatrick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shalysa Van Lier 
Rating:
5.0

Customer did not leave a comment.

David Dato 
Rating:
4.0

Customer did not leave a comment.

Michael Jones 
Rating:
5.0

Customer did not leave a comment.

sher hill  |  Overall Experience 
Rating:
5.0

The check in process through the app and then at the desk is maddeningly slow and repetitive for someone that has used you before. It is easier to get pre check than get approved to rent a truck. And I only have to that every five years.

Christopher Marlette 
Rating:
5.0

All of the employees here were very nice and helpful! I accidentally reserved a storage unit that was too small for my items and they were able to get me into a larger one with no issue. The lady took the time to walk us around the facility to make sure we knew how to use everything and where everything was. They were laughing with us and each other which I also liked because you could tell they were having fun as well! Great group of people and huge clean facility.

Amanda Gregor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Sweno 
Rating:
5.0

Customer did not leave a comment.

Aaron Sherman 
Rating:
5.0

I can’t think of anything to improve on. The man that helped me was very knowledgeable and friendly. I would definitely recommend this uhaul location. Thank you for such good customer service.

Page Ray 
Rating:
5.0

Customer did not leave a comment.

darin raglin  |  Overall Experience 
Rating:
5.0

Vlad in Lewisville TX and Kate in Lexington KY were both amazing for the Uboxes! And both Moving Helpers (TX In and Out No Doubt and KY All Hands In Moving) were awesome too! Thank you for making my out of state move so easy.

Chris Richardson 
Rating:
3.0

Personnel were kind, but the uhaul interface to schedule appointments set me up for a wait (not dropoff) and when I arrived I was told that was not possible, so I had to get a Lyft to an appointment I had scheduled 4 hours later. My initial appointment was cancelled and moved forward, which is fine, but despite essentially 6 weeks' notice, they still didn't have the parts they needed and I had to drive out a second time to get the wiring harness installed (over an hour round trip each time). The wiring harness was supposed to take 45 minutes max but took over 2.5 hours, so I was late getting back to work. There just needs to be some tightening up of the ship from top to bottom so folks working on the front line don't get left in the lurch.

Habib Srour 
Rating:
5.0

Customer did not leave a comment.

Leslie Kovach 
Rating:
5.0

None

Danny Warmouth 
Rating:
5.0

Customer did not leave a comment.

James Miller 
Rating:
5.0

Very nice and friendly customer service. Thanks

lynn miles 
Rating:
3.0

Fix the truck. Airbag sensor going off, broken window handle, broken dash control buttons, and cleaning the truck would be a nice touch. Also a piece of trim was missing on passenger side and right rear view mirror would not stay in position.

Andrew Kimbrough 
Rating:
5.0

Excellent service. Knowledgeable staff. Worked to make our experience smooth and easy. Quick to get us out the door with the correct equipment for our needs. Will definitely be back. Recommend 100%!!

Doniella Samples 
Rating:
5.0

Customer did not leave a comment.

Kelvin Jackson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ASHLEY PAIGE 
Rating:
5.0

The amount of furniture pads provided was excessive and a bit inconvenient to keep up with and move around.

miranda Rosson 
Rating:
1.0

This was one of my worst experiences with U-Haul, and I've moved a lot in my life. First, the original pick-up location did not exist, so we were sent to this location across town, saying our equipment was waiting there for us. When we finally got there, they did not have the tow dolly or the furniture pads we had reserved. Our plans had to totally change which caused much stress. I do not plan on using U-Haul ever again.

Daniel Torchia 
Rating:
5.0

Customer did not leave a comment.

Stephen Johnson  
Rating:
5.0

Customer did not leave a comment.

Travis Beach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny Skeese 
Rating:
3.0

I had to ask somebody to unhitch my trailer, being 76 it was too heavy for me to do it.

Larry Papp 
Rating:
5.0

Customer did not leave a comment.

MELANIE FRATTO 
Rating:
5.0

Customer did not leave a comment.

Hilton Washington 
Rating:
5.0

Customer did not leave a comment.

ELIJAH LOFGREN 
Rating:
1.0

Very unhelpful when it came to trying to get my original price. I was overcharged $296.80. just told that it would not post and I would be giving it back up on drop off. Once I dropped it off and it already posted and I was told there was nothing they could do about it. They referred me back to the original pick up place they again told me there was nothing they could do about it. Then I was given the 800 number. And after being put on hold for 30 minutes I was on

Austin Cheek 
Rating:
1.0

My initial quote for 11 27$ was supposed to include the dolly. I picked the dolly up from a different location and got charged for it I was told that that charge would fall off in my original agreement would come into play when I got to Oklahoma it has yet to happen it is not pending it has posted.

Austin Cheek 
Rating:
5.0

very easy process

Carol Weigand 
Rating:
5.0

Customer did not leave a comment.

Chelsea Hale 
Rating:
5.0

Customer did not leave a comment.

lisa parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Fathergill 
Rating:
5.0

Customer did not leave a comment.

Kirsten Conner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Chisley 
Rating:
3.0

Store was scheduled to open at 7am but employees did not show up until 8:20am. I had an 8am pickup appointment and the delay was unnecessary. Otherwise, the staff were friendly and helpful, and the equipment was in good shape.

Patrick Helm 
Rating:
5.0

The employee that helped me yesterday was top notch. He was very professional and kind. Will always recommend his location.

blake sears  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Jackson 
Rating:
5.0

I did t rent from Lexington, KY because it said .99/mile. So I checked to see how much to pick up in Pikeville, KY. It showed a larger up front amount but didn’t say anything about it. Then I was charged $1/mile. This is misleading. I paid a lot more that I anticipated.

Stephanie Hall 
Rating:
5.0

A more simple way to retrieve key from self service lockbox.

Ramel Bradley 
Rating:
5.0

Customer did not leave a comment.

Anthony Pacheco 
Rating:
5.0

Customer did not leave a comment.

Fred Burge 
Rating:
4.0

Tow/haul button did not work so I had to drive with it on all the time. This impacts the fuel usage and I couldn’t not change it!

Kevin McCracken 
Rating:
5.0

Customer did not leave a comment.

Halie Abney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY OWSLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shayla Linton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Harmon 
Rating:
5.0

Customer did not leave a comment.

Zac Clark 
Rating:
5.0

Customer did not leave a comment.

ebanie Humphrey  |  First Impressions 
Rating:
5.0

Nice place to rent 👌

William Joao 
Rating:
5.0

Nice people

DWIGHT OVERSTREET 
Rating:
5.0

Customer did not leave a comment.

JVAUGHAN STROTHER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shayla Linton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cordell Simpson  |  Online Move In 
Rating:
5.0

All good

Bill GORDON 
Rating:
5.0

Customer did not leave a comment.

Cordell Simpson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erika Duncan 
Rating:
5.0

I will be using them for now on the staff is awesome

Jodi Lewis  |  Overall Experience 
Rating:
4.0

Make on line rental bit easier to use.

Dave Scott 
Rating:
4.0

Customer did not leave a comment.

Rachel Kingenge 
Rating:
5.0

We are very thankful for all the assistance we received at both facilities to make this move. The staff very helpful They were a blessing to us, thank you

HECTORMANUEL CRUZ JR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN GAHAFER 
Rating:
5.0

The 10 foot van I rented had airbag problems. There was a message on the dashboard saying to check the airbag and a red light on the dash was lit up concerning the airbag. The message covered up the odometer so I couldn't see the mileage I drove. Also the little light with the symbol of a trailer being towed would not go off when the button was pushed. The airbag thing might be a safety issue.

Terry Burlew 
Rating:
5.0

Excellent service

Ampire Ndusha 
Rating:
5.0

It was all god and easy!

Toni Eddleman 
Rating:
5.0

Customer did not leave a comment.

Michelle Owens  |  First Impressions 
Rating:
5.0

Brooks is an excellent general manager! If I have ever raised any concerns, he has addressed them immediately. His staff also treats me like I am a valuable customer. I feel secure with my belongings in this facility. I am in a different state now but some of my things are in this storage unit and I don’t have to worry about it being broken into. I would like to thank Brooks and his staff.

greer rogers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel Ezell 
Rating:
5.0

Great staff

Joseph Gulde 
Rating:
5.0

Customer did not leave a comment.

Eduardo Flores 
Rating:
5.0

Customer did not leave a comment.

IVAN MASABU 
Rating:
5.0

Saturday morning staff was excellent to work with. Will use U-Haul again and will be my first choice. Thanks, Andy Champion

Marland Champion 
Rating:
5.0

Customer did not leave a comment.

ELIJAH LOFGREN 
Rating:
5.0

Customer did not leave a comment.

Mary Jane 
Rating:
1.0

Over charged will never use again

Dakota Hall 
Rating:
5.0

Customer did not leave a comment.

MIKE LANGFELS 
Rating:
5.0

Customer did not leave a comment.

WILLIAM TAYLOR III  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Andrew Smith 
Rating:
5.0

Excellent service. The staff was very friendly and helpful.

Troy Efthemes 
Rating:
5.0

Customer did not leave a comment.

Jan Slavik 
Rating:
5.0

💯%

CURTIS JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Jamarko Hocker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chelse Schott 
Rating:
3.0

No help to park a trailer.

Nitin Ahuja 
Rating:
5.0

Awesome staff!

Pamela Huber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Burlew 
Rating:
5.0

Customer did not leave a comment.

CONNIE CORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raveen Dempsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HECTORMANUEL CRUZ JR  |  First Impressions 
Rating:
5.0

It would have been nice to have a ceiling light in 10x 10 space. So you could see thing better.

Charlotte Brandenburg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VONDA LOWE  |  Overall Experience 
Rating:
4.0

It should be in Uhaul policy to automatically refund the truck deposit upon return of the truck.

Teresa Valdez  |  First Impressions 
Rating:
5.0

Thank you for the reminders, and the understanding that times get hard !!

Charmaine Minion  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Calhoun  |  First Impressions 
Rating:
5.0

Great customer service

Deborah Richard  |  First Impressions 
Rating:
5.0

The only thing I would say about my experience here was it’s really difficult sometimes to get anyone to answer the phone. This is still a Five Star Facility!! Very clean and secure with easy access!

Zola Gearding  |  Overall Experience 
Rating:
5.0

Super satisfied with the service provided by the night shift crew only thing that could make this experience better would be lower prices on storage

Michael Vasques-Martinez  |  First Impressions 
Rating:
5.0

Staff was friendly, knowledgeable and helpful.

Heather Auger  |  Overall Experience 
Rating:
5.0

I have used many storage and uhaul facilities and this has been my best all around experience. Brook was a e some and the most kindest helpful person.

Lisa Gagnon  |  First Impressions 
Rating:
5.0

I paid for my storage unit on Sept. 9 for a month. I went to the facility multiple times that day and had no issues. The very next day I go and my code doesn’t work, says access denied. So, I went home. I went back on Thursday, Sept. 14, and, again, was denied entry. I went to the office and the GM looked it up in the computer - I had been “moved out” the same day I paid to move in, Sept. 9. The unit showed vacant in the computer and the person more recently registered to that unit wasn’t me. The GM was there that morning and was a major help. He took me to my unit and fixed it in the computer. Not being able to access many of your valuable belongings is a terrible and scary feeling. I was told “sometimes the computer just moves you out.” I have a signed rental agreement and receipt where I paid. My code worked the first day with no problems and has not worked since. The GM assured me the problem was fixed. As a result, I’m driving nine hours from South Carolina back to Lexington for the second time in three days just to get everything out of that unit. It’s not worth the risk. I am, however, grateful the GM took care of the problem and for his help.

brandon roberts  |  First Impressions 
Rating:
5.0

Great staff and quick service

Adrianne Blackburn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marla Hurdle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen James  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Isaiah Young  |  First Impressions 
Rating:
3.0

I've been waiting for some type of communication from them about the storage but no one has ever written me back or giving me a call back there was no problem with the storage except that I left a year ago and for some reason they had a bill for me saying that I was still there and I had already ended everything...

Charisse Wheat  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Pacheco  |  First Impressions 
Rating:
5.0

Great place to have a storage unit management and staff was great

Angela Chenault Clayborne  |  Overall Experience 
Rating:
5.0

The manager and staff where great and easy to work with.

Angela Chenault Clayborne  |  Overall Experience 
Rating:
5.0

Thank you

James Blancet  |  Overall Experience 
Rating:
5.0

I just need it to be known that after I paid for dumpster use and rented a pickup from U-haul to haul things to the dumpster yesterday some nosey customer stop and harassed me about using the dumpster I paid for. Maybe U-Haul should institute a mind your business clause.

Charles Philpot  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Forbes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES RAY  |  Overall Experience 
Rating:
5.0

Mr Brooks was very professional and helpful!

Nicolas Hernandez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

orvis kean  |  Overall Experience 
Rating:
5.0

Friendly and very helpful staff members. We recommend this facility very highly!!

Mitch barnhart  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank Ashford  |  First Impressions 
Rating:
5.0

Very nice service and safe

Richard Mundala  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emma Halteman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERRY ABNEY  |  First Impressions 
Rating:
4.0

We had to take our daughters items and put them in storage during COVID. I work out of the country and she came to stay with me during and most of the lack down. Uhaul storage was excellent space to keep her items. The only challenge is it was difficult to make payments online. The line was often down. We had to send someone to pay in person. Making payments easier for people out of town/country should be looked into. (We wanted to use a USA credit card) When we called were told the system is down. This was a challenge of us .

phyllis byrd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen James  |  First Impressions 
Rating:
5.0

The restrooms were cleaner than any other business restrooms, and the staff members were excellent.

Mark Williams  |  Overall Experience 
Rating:
5.0

Staffing is awesome! Thank you!

Stephan Lanman  |  Overall Experience 
Rating:
2.0

Was there when I needed them

John Starughn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Patel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAMEIAN STEWART  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephan Lanman  |  Overall Experience 
Rating:
4.0

Helpful.

JaSeana Bigelow  |  First Impressions 
Rating:
5.0

My experience at U-Haul self storage was amazing! Our arrival was seamless, though there was some confusion with the access code to keycard switch. There also seemed to be some confusion with the alarm system, as alarms kept regularly going off. That said, staff were EXTREMELY courteous and helpful in alleviating confusion and upgrading my unit upon request. We received a full tour with many helpful notes. The customer service was truly wonderful. I also really appreciate the furniture-share "waste not" area, where folks can leave any furniture they'd like to give away. This is a hidden gem (and wonderful to divert waste to the landfill)! It is also nice that there is dumpster access for customers. My unit was clean and ready. Overall, a great experience!

Julia Gerwe  |  Online Move In 
Rating:
5.0

Staffing went over and above to help with our needs. Thank you

Stephan Lanman  |  First Impressions 
Rating:
5.0

Staff and storage was magnificent!!!

jamie thompson  |  Overall Experience 
Rating:
5.0

Very friendly staff!

kimberly valle-garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Tolliver  |  Overall Experience 
Rating:
5.0

My experience started out really frustrating, but the staff made it right. For some reason, when I tried to complete my move-in online, the app automatically downgraded my storage reservation to a smaller size. We didn't realize until after we loaded a ton of our stuff into the unit that there was no way it was all going to fit. After a long day of moving, I was at my wits' end a little bit... But thankfully, Keionne was able to get me another small unit for the rest of our stuff with no trouble at all and we got everything in there after just a few more minutes. He was really kind and made things way easier. Next time I want to book with the staff at the location rather than online. The app and website seem like they'll be convenient but they just made things confusing. On the other hand, Keionne deserves a big shout out for sorting out our situation (and dealing with me crying because I was so stressed, haha), and then also Megan, who was helpful as well. Thanks y'all! I hope U-Haul invests more money in its great staff members and less in its tech--you deserve it!

Aimee Dirig  |  First Impressions 
Rating:
5.0

Manager was fabulous.

Rodney Weaver  |  First Impressions 
Rating:
5.0

The box and move supply store is also a plus…very well stocked, and easy to access with convenient parking for loading up.

Vicki Stanley  |  Overall Experience 
Rating:
5.0

Appreciate the fine service from Brooks, Trina and Crystal. Thanks.

Arthur Pandaru  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patricia Barron  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Wiese  |  Online Move In 
Rating:
2.0

I was told i had mobile access to get my storage but after 6 calls i found out that specific storage didn’t do mobile access so i had to keep all my stuff in the moving truck and wait the following day to move my stuff in storage because i had to pay during business hours.

Mariah Green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaret Doherty  |  Overall Experience 
Rating:
5.0

Mr. St. Clara was excellent in helping me.

Sue Miller-Maupins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLEY BUTCHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anders Andersen  |  First Impressions 
Rating:
5.0

Uhaul superseded my expectations for a storage. My items were secure and remained in great condition. The facility was always clean, even the bathrooms. The staff were friendly and willingly to help whenever I needed them to. I will definitely store my belongings with them again if I need to.

Kenyetta Pinkston  |  Overall Experience 
Rating:
5.0

Amazing!! Very friendly and respectful. Will put a smile on your face. Best place to rent a storage unit.

Halie Abney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zola Gearding  |  First Impressions 
Rating:
5.0

Thanks to Brooks for helping to make the process easier!

tanjie bruns  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominic Young  |  Overall Experience 
Rating:
5.0

The service I received was excellent. They are really friendly and helpful here. I have recommended this facility to several people already and will continue to do so in the future.

Kimberly Christopher  |  First Impressions 
Rating:
5.0

This is not your average storage. The staff is always very helpful. The facility is clean and secure. I know my belongings are safe! I have a lot of sentimental things and I count on U-Haul! When I hit a rough patch I can always count on this storage. Especially Sinclair he understands life has unexpected things that happen, he has even went above and beyond and help me with payment plans to get my storage back on track so I can save my belongings!!!! I would definitely recommend this storage to anyone! Thank you to the staff and St Clair for going above and beyond in customer service and carrying about the customer not just another unit #!!!

Felisha Corman  |  First Impressions 
Rating:
5.0

The staff was very helpful and friendly and they answered all my questions and concerns thank you again

Vera Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chester Goldy  |  Overall Experience 
Rating:
5.0

The staff there is wonderful I would recommend everyone I know to go to this storage facility

Maurice Norton  |  Overall Experience 
Rating:
5.0

Ms Trina was amazing

MELINDA BRAKE  |  First Impressions 
Rating:
5.0

Some of the most friendly people very helpful and customer focused

juanita mayberry  |  Overall Experience 
Rating:
1.0

The customer service at this location is non-existent. No one ever answered the phone when I needed assistance. It took an entire month to process my move-out request resulting in further billing and late fees. The staff was never friendly or helpful the few times I was able to speak to someone.

KATHRYN KING  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TRISTAN COLLIER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jenny etse  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda Heth  |  First Impressions 
Rating:
5.0

Great service fast moving process noon

juanita mayberry  |  First Impressions 
Rating:
5.0

Brooks St. Clair has been extremely helpful, courteous and professional. I will highly recommend anyone who needs storage to contact Brooks for assistance, I am very happy with my multiple experiences at the facility. Scott D

scott deaton  |  Overall Experience 
Rating:
5.0

Staff was great in getting my storage rental setup. They made sure I was taken care of. Storage area was super clean and well lighted.

William Tolliver  |  First Impressions 
Rating:
5.0

Responsive staff. Called the New Circle Lexington location first and the man who answered the day I rented didn’t have anything. He was wonderful and kind and referred me to this location. They were great also. Very impressed.

dan kennedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

M Liam Noonan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chester Goldy  |  Online Move In 
Rating:
5.0

From my first contact with the kind gentleman at New Circle Rd who didn5 have a small unit for rent and referred me here I was impressed with the staff at both locations. I arrived very close to closing time and they still took the time to help me and stayed over to make sure I got setup. Much appreciated on a stressful day.

dan kennedy  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JASON MUSGRAVE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda Brown  |  Overall Experience 
Rating:
5.0

Your staff was beyond helpful and nice! What great group of people y’all have running the place ! I will tell everyone I know to use this location for storage

TONYA WHITAKER  |  First Impressions 
Rating:
5.0

I have nothing but excellent comments regarding my experience with U-Haul and Storage of Masterson Station. From the moment I entered the facility until my last interaction with staff, and a gentleman by the name of Sinclair, everything was extremely pleasant, highly professional and accommodating. The facility is super clean, well-lighted and I always felt safe there. I would highly recommend U-Haul Masterson Station to anyone needing this type of service.

Claudette Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brianna Johnson  |  Overall Experience 
Rating:
5.0

The staff were extremely friendly and helpful. I was not having a good day and they made it a little brighter. I really needed that kindness.

Sally Wilson  |  Overall Experience 
Rating:
5.0

Staff was very helpful.

Jacob Miller  |  Overall Experience 
Rating:
5.0

Me Encanto su cervicio

JOHNNY FRAGOSO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda Brown  |  Online Move In 
Rating:
5.0

Storage facility was great, price was great too. Just employees there needs to say hello and smile . 😊.

hakan evin  |  Overall Experience 
Rating:
5.0

General Manager Brooks St.Clair and his staff at UHaul Moving and Storage at Masterson Station exhibit 110% when it comes to customer service. They helped me through a difficult and trying time making my move back to my hometown joyous. Thank you again!

James Parido  |  Overall Experience 
Rating:
5.0

Manager was so accomadable!

Cynthia Harville  |  First Impressions 
Rating:
5.0

The storage facility was extremely clean, and had ample carts etc. to help with the move into and out of my rental. The ramps also made moving in and out very easy and the staff always helped whenever needed. Would be happy to refer the U-Haul storage on Leestown to any of my friends-

lucy calhoun  |  Overall Experience 
Rating:
5.0

My mover stated as he was clearing out my rental unit that this facility was much cleaner and nicer than other facilities. it was important to me that it is a climate controlled facility and the options of sizes fit our needs to a tee. The staff went out of their way to help with anything that we needed. if i ever need another storage unit in Lexington, my first call will be to U-Haul on Leestown!!

lucy calhoun  |  Overall Experience 
Rating:
4.0

Have yet to receive the “1 Free Month of Storage” for booking a One-Way trip with Uhaul, but I believe they are taking care of it. Everything else was exceptional.

Michele Hudson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Davidson  |  First Impressions 
Rating:
5.0

General Manger Brooks St. Clair and his staff provided excellent customer service when I arrived at his facility. They helped finalize my move from Texas to my hometown of Lexington, Kentucky. For the several months since I moved into their location they have continued their high level of personal customer service as I often venture into my storage unit to find various items I need. Thanks again for a job well done.

James Parido  |  Overall Experience 
Rating:
5.0

General Manger Brooks St. Clair and his staff provided excellent customer service when I arrived at his facility. They helped finalize my move from Texas to my hometown of Lexington, Kentucky. For the several months since I moved into their location they have continued their high level of personal customer service as I often venture into my storage unit to find various items I need. Thanks again for a job well done.

James Parido  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Banks  |  First Impressions 
Rating:
5.0

Manager and staff was very helpful

Angela Chenault Clayborne  |  First Impressions 
Rating:
5.0

The employees at this facility have a way of making you feel like family. They have great customer service skills. I would recommend this Uhaul to anyone.

verkisha cook  |  Overall Experience 
Rating:
4.0

Expensive is only knock

Joseph Gulde  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah Tucker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Hughes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shayla Linton  |  First Impressions 
Rating:
5.0

Every time I had a question or an issue, the entire staff was helpful, professional, and excellent! They made a stressful time in my life much easier.

Tina Krahenbill  |  Overall Experience 
Rating:
4.0

The main complaint that I have is that there was a rodent of some sort that apparently made its way through all of our belongings. I have had to clean mouse droppings off everything. When I mentioned to the staff they didn't seem real concerned about the issue and the trouble it caused me. We were there a year and for them most part, all was good, but the lack of concern over a mouse in the facility is concerning.

Tamra Halcomb  |  Overall Experience 
Rating:
5.0

St Clair has been wonderful as well as the other staff I cannot begin to tell you how wonderful this storage unit is I'll clean it is and how the staff helps in every way they can

Angela Adams  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Eric Howard  |  Overall Experience 
Rating:
1.0

We had to leave the property and find a storage unit at another location because the staff at this location were extremely rude insulting and unhelpful and lying. The assistant manager lied to my wife and then lied to me and she got caught in it and became very rude and the general manager said that he owned the place which is also not true and he lied as well.

Eric Howard  |  First Impressions 
Rating:
5.0

The staff members were all amazing and super friendly. The temperature in the storage is perfect and every thing is clean.

Eunice Litanda  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Josh Abner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Maynard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

reba roberts  |  Overall Experience 
Rating:
5.0

Awesome staff. I would recommend this facility to anyone.

Ryan Adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonio Taste  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oneill Shen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn Cox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Barela  |  First Impressions 
Rating:
5.0

Staff is so helpful

Scott Mulkey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kassandra Siebenaler  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mike Barela  |  First Impressions 
Rating:
5.0

Easy set up.

Travis Beach  |  First Impressions 
Rating:
3.0

I Reserved a 10x15 and given a receipt with the unit number. Upon arrival with movers, staff told me the unit I reserved was given to another customer!! When I make a reservation I expect the provider to “hold” my exact reservation. Paying $180 and hr for movers to wait around for 45 min for a solution made the situation worse. No 10x15 units were available so I had to settle for a 10x10 which does not meet my storage needs. I DONT WANT two units scattered throughout the facility as a “customer friendly” solution to make up for the 150 sq ft I needed from a single unit. Your staff tried to be accommodating and I’m sure they have corporate directives to follow. I’m not happy. Question 2 was a struggle for me. The staff was “friendly” yet the helpful part didn’t make me happy by not getting exactly what I reserved and expected when I arrived. I’d appreciate a call from UHAUL HQ. Brooks can share my contact info. He’s a good guy and not his fault. There are storage companies literally on every street corner. I chose you! Help this 73 yr old veteran get an easily accessible 10x15 unit at your Leestown road location. Thx. Art Pandaru.

Arthur Pandaru  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandria Sapp  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin Smith  |  Overall Experience 
Rating:
5.0

Great place

LEE MAJAKEY  |  First Impressions 
Rating:
5.0

Great customer service. She listened which shows she cares.

verkisha cook  |  First Impressions 
Rating:
5.0

I filled this out the other day too. Whitney and Sara were professional and customer centered in every way. Thx.

Arthur Pandaru  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tony cantini  |  Overall Experience 
Rating:
5.0

Wonderful help from Sara and Whitney. I’ll be moving in next week. Thx.

Arthur Pandaru  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yohana Hamilton  |  Overall Experience 
Rating:
5.0

Excellent and superb customer service by all of the staff, especially by the Manager of the facility! Will recommend to anyone needing storage or moving services. Thank you again!

Scott Deaton  |  Overall Experience 
Rating:
5.0

Excellent and superb customer service by all of the staff, especially by the Manager of the facility! Will recommend to anyone needing storage or moving services. Thank you again!

scott deaton  |  First Impressions 
Rating:
5.0

After a challenging 5-day trip moving across country the staff at this Uhaul facility helped in many ways, including helping change the tire on my vehicle we transported. Mr. Miller and Mr. St. Clair offered help and solutions to problems I experienced during the course of my move and move-in. Thanks again to this group of excellent customer service Uhaul employees!

James Parido  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rafael Horton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn Cox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARTURO MORENO ARMENTA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRY HUNT  |  Overall Experience 
Rating:
5.0

Whitney was unbelievably helpful. I arrived in a very stressed mood and Whitney made it a point to set me at ease and decrease my stress level, as well as make it a pleasant experience. She was very personable and kind and I greatly appreciate her help.

BRANDEN ARMENDT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah OBrien  |  Overall Experience 
Rating:
5.0

This is the best UHaul location I have ever been to. The staff were extremely friendly and helpful, and the facility was gorgeous and clean. 10/10 recommend!

Hayley Holbrook  |  First Impressions 
Rating:
5.0

The 2 staff members were excellent! I had driven across country and I was very tired. They were patient and helpful.

Tina Krahenbill  |  First Impressions 
Rating:
5.0

Justin Thompson is the ultimate professional he excels in crisis management. Treat everyone with dignity and respect he’s firm but fair. Has the distinct ability to make sound decisions under pressure. A community leader he brings great credit upon U-haul corporation the Storage Professiion and himself.! Should me promoted on the spot. William (Sarge) Farris

William Farris  |  Overall Experience 
Rating:
5.0

Justin was Very helpful and wonderful to work with

Veronica Szafran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Florence  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lucy calhoun  |  First Impressions 
Rating:
5.0

This location is the cleanest storage facility we have ever used. Justin T and his staff are the absolute best. Would highly recommend using this location for storage needs.

DENNIS LAWRENCE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Berlin  |  Online Move In 
Rating:
5.0

Justin was very professional and knowledgeable. The whole process from selection, paperwork, moving was very convenient. Will definitely recommend this location.

Laurin Staley  |  First Impressions 
Rating:
5.0

There was a problem with the unit and a small leak in the roof. Justin found the problem promptly, called us to come in and evaluate, and switched us to a new unit. Justin handled the situation very well and boosted our confidence in the facility even in light of a water issue. Overall very positive experience.

Adam Hawanchak  |  Overall Experience 
Rating:
5.0

Moving is never easy or fun but the U-haul facility that I used was great. The attendant was extremely helpful and so courteous. She helped me with my reservation for a truck, reusable boxes. She showed me my storage unit and was even helpful when I called her to say that I actually needed one twice as large. I was a bit paniced but she help calm my concerns. Excellent public service!

Samuel Rice  |  First Impressions 
Rating:
5.0

Everyone was very helpful and friendly!

LOIDA FIGUEROA  |  First Impressions 
Rating:
5.0

I’m glad I made the choice to rent a storage unit here. I’ve done business with this U-Haul for years. Storage rental is just as enjoyable as equipment rental. The staff is always friendly, helpful and professional. Justin (the manager) has remembered me by name from day 1. I feel like a valued customer. Thank you!

justin carmack  |  First Impressions 
Rating:
5.0

Modern facility with great security and very friendly/helpful staff

David Matheny  |  First Impressions 
Rating:
5.0

The Absolute Best Customer Service Experience. I would highly recommend this Location for all of your moving and storage needs.

Linda Kurkowski  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARLEEN ROBINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ukeima gladney  |  First Impressions 
Rating:
5.0

Justin is awesome great guy

terroy drake  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Twana Willis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam Hawanchak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suzanne Leibee  |  Overall Experience 
Rating:
5.0

Justin and assistant were very helpful and accommodating to getting me the right storage size for my household items and showing me around the facility. Very friendly and pleasant to work with.

karl williams  |  First Impressions 
Rating:
5.0

The place is so clean and secure, and the staff so alert that Queen Elizabeth could store her jewels there.

KAREN PEED  |  Overall Experience 
Rating:
5.0

This location was a complete miracle after the most undesirable move of my life. The staff and manager were exceptional. The general manager was professional in every aspect of his job and went above and beyond to make the experience exemplary. His staff was also very accommodating and was very professional.

Jeffery Humble  |  First Impressions 
Rating:
5.0

The staff at the storage were very helpful and super friendly

sherrymark mack brown  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

jackie robinson  |  Overall Experience 
Rating:
5.0

Staff is excellent!!!

Donald Hardison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyree Jones  |  Overall Experience 
Rating:
5.0

Both Sarah and Justin were very helpful. Sarah was very thorough in explaining how access to the storage unit worked. Thank yoU!

Carolyn B Wheeler  |  First Impressions 
Rating:
5.0

Justin did a fantastic job. He was very helpful and answered any questions we had as well as resolved all issues…we will definitely rent again for our storage needs

Natasha Hawkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara Murray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY BRENT  |  First Impressions 
Rating:
5.0

Justin is FANTASTIC!!! UHaul is very fortunate to have him!

LYNNETTE L SHADOAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIA VINCENT  |  First Impressions 
Rating:
5.0

The staff was very professional and friendly! The manager Justin was very courteous.

Debbie Turay  |  Overall Experience 
Rating:
5.0

Very nice storage units, all indoors with bay access. You will need to walk a ways. Carts are available and staff is very helpful. Good road access. Very secure with alarms and individual entry codes. Not cheap.

KAREN PEED  |  First Impressions 
Rating:
5.0

The staff at this location has been excellent, and very helpful!

James Blancet  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana Sugg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Luttrell  |  First Impressions 
Rating:
5.0

Justin the manager is AWESOME..

Carol Yeast  |  Overall Experience 
Rating:
5.0

Great people Great service 👍

Ron Simpson  |  Overall Experience 
Rating:
5.0

This is my first experience with storage rental and from the first time I walked in to enquire about pricing and unit sizes I have received excellent customer service! The manager Justin is Top-Notch! He has always been so very helpful and terrific to deal with. The entire staff is welcoming, polite, and helpful. The facility is well kept and very clean. This place is excellent all the way around and I highly recommend!!

Patricia Gardner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald Knabel  |  First Impressions 
Rating:
5.0

Everything went great 👍

Ron Simpson  |  First Impressions 
Rating:
5.0

The facility and staff were outstanding! Check in was simple and they made finding the products I needed easy… the location was perfect. The space was extremely clean and clearly they wax the floors regularly (beautiful) !!! I felt safe to store my items at this facility and would recommend to others. THANKS!

Anette Jervais  |  First Impressions 
Rating:
5.0

Very clean and safe place to store your items.

carol kramer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Knabel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lorleeta mundy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kacy Johnson  |  First Impressions 
Rating:
5.0

As far as storage units go, this one was well kept and convenient. There was an issue with mice in our unit leaving droppings on our items, but that is not something that can be regulated very easily in a facility of this size. Overall, I think this was a great unit, made greater by the people running it.

Matthew Russell  |  Overall Experience 
Rating:
5.0

Justin is very knowledgeable and super friendly! He’s a great asset to your business.

Stephanie Wireman  |  First Impressions 
Rating:
5.0

The staff at the Merchant st. U Haul storage are the best. They were so helpful & kind. They are the gold standard on which all of your employees should strive for

Brenda Lamb  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lisa Hardwick  |  Overall Experience 
Rating:
5.0

Justin went above and beyond for us. after our horrible move Justin was the bright spot and made things better for us.

diana trolli  |  Overall Experience 
Rating:
5.0

Very clean units and very nice and professional staff

Brent Shannon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael oaks  |  Overall Experience 
Rating:
5.0

It has been a pleasure to work with Justin he was always knowledgeable, professional and friendly.

lynette wooldridge  |  Overall Experience 
Rating:
5.0

Very friendly and nice

lavitica Brooks-Dingle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ETHAN RUEDLINGER  |  Overall Experience 
Rating:
5.0

Thank you for all your help!

KIMBERLEY BUTCHER  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lisa Hardwick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lorleeta mundy  |  First Impressions 
Rating:
5.0

Upon arrival to this facility, we were welcome by Justin and explained the details. He showed me the process on how to go inside when I need to get things from storage. Above all he was polite and helpful

BEVERLY BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dustin Brumbaugh  |  Overall Experience 
Rating:
5.0

Everything was excellent for what I needed them for,Staff was great.

Vera Garrison-Fisher  |  Overall Experience 
Rating:
5.0

I was blown away with how friendly and helpful Justin and Crystal where. Justin was super understanding and accommodating to our uhaul and storage needs. The facility is very clean and secure. While we were struggling to pack items into our unit with 3 small kiddos, Crystal offered snacks and kept them occupied while we finished unloading our truck. Words cannot express how grateful I am as a mother for the kindness shown to us. Definitely would recommend to anyone looking for storage.

Angela Smith  |  First Impressions 
Rating:
5.0

Thank you for excellent service in providing storage for my son’s personal property while he was out on summer break from college.

Debra Sanders  |  Overall Experience 
Rating:
5.0

This facility was all I could have asked for. It was always clean, well lit, and secure. The staff was always friendly and helpful!

Diane Vanbibber  |  Overall Experience 
Rating:
5.0

Very helpful on what I needed to accomplish

Chris Mullins  |  First Impressions 
Rating:
3.0

The building inside in nice. It is also really great that you can pull the truck inside so that you are closer, out of all the weather elements and have plenty of carts to be able to transport your items to your storage site. My issues are the parking lots are extremely dangerous and unlevel. I fell there about a month ago and I am still having a lot of pain from it plus I had to go to the ER. Not one person from inside came to check on me or ask me if I was OK. I am not the only one. My daughter almost fell twice and my son almost fell once due to how the parking is not level ground. Also I think for the size of the unit that it absolutely costed way too much. So due to the dangerous lot and the price I would not rent this facility to anyone.

Jamie Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karmia Garrison  |  First Impressions 
Rating:
5.0

Both employees we encountered were VERY helpful and accommodating. Facilities are very clean and well run. We will be using and recommending this Uhaul to friends.

Anne Rawlings  |  First Impressions 
Rating:
5.0

The staff was extremely helpful. The one month of free storage with a truck rental was also a great perk. I will definitely be recommending uhaul to others for their moving needs and storage. Thank you!

Kimberly Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan Kelly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Baltazar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie Smart  |  First Impressions 
Rating:
5.0

None

david smith  |  First Impressions 
Rating:
5.0

So friend and helpful

lavitica Brooks-Dingle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaytez Lawscha  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BILLIE FENNEMA  |  Overall Experience 
Rating:
5.0

Great staff

Joseph Dabbs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Cooper  |  Overall Experience 
Rating:
5.0

Excellent service from Justin and his staff. I will highly Reccomend.

GLENN TAYLOR  |  Overall Experience 
Rating:
5.0

Justin was amazing, beyond helpful! We were impressed with the facility and the customer service!

GABRIEL ROBERTS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith Williams Jr  |  Overall Experience 
Rating:
5.0

The staff was very friendly, very accommodating, and easy to work with. The location was clean. I would definitely recommend

Edward Copenhaver  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vicente morales  |  First Impressions 
Rating:
5.0

Justin was super helpful and the facility is sparking clean.

Daniel Bradford  |  First Impressions 
Rating:
5.0

The facility was always very clean. ,the entire staff was always helpfull and friendly

rick kurkowski  |  Overall Experience 
Rating:
1.0

The truck we rented was garbage, it had a red tag on the window where it had been broken down recently. Then we used the truck for one day then on the way back trying to return the truck, it started shaking very bad. I tried to contact Justin Thompson (The Store Manager [Leestown Rd, Lexington, Ky]), but my calls were ignored, and messages handled with no urgency. We called roadside assistance several times waiting on hold for hours to have the call drop on us multiple times. Couldn't reach anyone, and not feeling comfortable driving a truck thats shaking we waited for a response. Then after the manager refused to acknowledge that there was a safety issue with the truck, I drove it back at 25mph limping it back to Avoid further charges. Had the truck for approximately 24 hours, but was charged for 4 day rental. Worst Uhaul Experience Ever. Was ultimatlly asked to remove my items from storage to make room for another customer, like there money was greener than mine. This is after spending thousands on storage rentals and trucks through this same location and management.

William Higgins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Ratliff  |  First Impressions 
Rating:
5.0

Super friendly and helpful. Charming.

Sarah OBrien  |  First Impressions 
Rating:
5.0

The lady worker who helped us (I can’t remember her name now darn it) was AMAZING. So personable and helpful even though she was multitasking many different things when we walked in. She seems to be very experienced and doing a great job holding the office together. She made our experience much better and made moving apartments a little more enjoyable!

Brianna Bratcher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alyssa Carwile  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERVIN WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa Carwile  |  First Impressions 
Rating:
5.0

When I got there the unit was too small. The two people working the front desk were helpful and got me the right size.

Rachel Vaughn  |  Online Move In 
Rating:
5.0

Everything was wonderful. The manager Justin was every informative an great at his job.

Charlotte Brandenburg  |  First Impressions 
Rating:
4.0

Justin went above and beyond to assist me in getting my storage units squared away. He was friendly, informed and helpful.

Kim Homra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve Davis-Rosenbaum  |  First Impressions 
Rating:
5.0

This storage facility is the nicest and cleanest of any I have ever used. It is secure, safe and well-lit. The personnel are all friendly and helpful. Justin is to be commended for his management. Highly recommend this U-Haul storage location.

Leo Seewaldt  |  Overall Experience 
Rating:
5.0

Really cleaned and safe *****

Naomi Frye  |  First Impressions 
Rating:
5.0

Justin Thompson is a role model for UHAUL Managers and Leaders. The survey above was primarily focused on his well-run facility. This comment is about the fantastic customer service experience Justin provided for our late-night arrival after driving 20-hours from Denver to Kentucky pulling a trailer. He reserved a great storage location that was set to accommodate easy loading & unloading. His leadership was demonstrated by him working beside his team. Checking customers in/out, forklifting, ensuring returned vehicles safely arrived, and our subsequent rental was attached correctly. Take great care of Justin, he is exceptional across the entire spectrum of customer service and leadership.

robert heavill  |  Overall Experience 
Rating:
5.0

Great facility. Great staff. Thanks folks!

Mitchell Schumacher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen Butler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Florence  |  First Impressions 
Rating:
5.0

Justin is a rick star

lisa deaton  |  Overall Experience 
Rating:
5.0

Very clean and great security. We had items stolen from another facility and moved to uhaul for additional security. They did not disappoint. Each unit has an alarm along with multiple security cameras. Did it cost more? Yes, but piece of mind is well worth it.

WILLIAM FISH  |  Overall Experience 
Rating:
5.0

Thank you Justin for all of the help you provided in making my move go smoothly.. Pat

Pat Marr  |  First Impressions 
Rating:
5.0

Gentlemen was very helpful knowledgeable a d a pleasure to talk to

Matthew Dillon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jodeci Cayson  |  Online Move In 
Rating:
5.0

Justin was great! Very accommodating.

Jeffrey Ritaon  |  First Impressions 
Rating:
5.0

The manager was real nice and very friendly I recommend to Uhaul place to all my friends and family.

ERVIN WILSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua Owens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Davis  |  First Impressions 
Rating:
5.0

Great helpful staff at this location.

Mark Callahan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tommy Haynes  |  First Impressions 
Rating:
5.0

I can't remember the manager of the facilities name, but he is amazing. Great customer service and always helpful, even in the middle of the night. ⭐⭐⭐⭐⭐

TAMMY MURPHY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA SCHENNING  |  First Impressions 
Rating:
5.0

Very great service

Samuel Arthur  |  First Impressions 
Rating:
5.0

Excellent twice!

Robin Scott-manna  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darryl Hudson-Jones  |  Overall Experience 
Rating:
5.0

In Joyed working with Justin on helping with my move in and exiting of my units.He was a Great Help. The Best I ever had with U Haul I have had a lot a of dealings with the company in a lot of different locations.

Anthony Sumner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike feeback  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL COLLIER  |  First Impressions 
Rating:
5.0

U-Haul storage was the cleanest storage facility I have ever utilized before. All of my belongings were in perfect condition due to climate control units!! The staff was very helpful when I needed moving boxes ect. Justin was one of the most helpful, polite and friendly managers I have ever met!!! He’ does an excellent job!!

Jenette Woolery  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Suzanne Leibee  |  First Impressions 
Rating:
5.0

Justin and the rest of the staff was very helpful and accommodating for our needs

rick kurkowski  |  First Impressions 
Rating:
5.0

Very great company I had very good service from Kion and Justin thank you for all your hard work and taking care of all our stuff very please with Kion and Justin and all of your staff

shea lovett  |  Overall Experience 
Rating:
5.0

Exceptionally clean, by far the nicest storage facility I have ever used. Staff are very friendly and helpful. Great job!

ANNA SCARFF  |  First Impressions 
Rating:
5.0

Excelente lugar

Lourdes Solares Miranda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Boettcher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrianne Blackburn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicola Brown  |  First Impressions 
Rating:
1.0

seems to be poorly managed

Ash Nalley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Stovall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leo Seewaldt  |  First Impressions 
Rating:
5.0

Justin Thompson GM runs a great facility. Anything you need go directly to Justin. He'll take great care of you from asking questions to renting the truck! Great experience with this location in Leestown & Merchant Dr.

Mary Hagy  |  Overall Experience 
Rating:
5.0

Justin was fantastic with helping with a storage solution, especially on short notice, thank you!

Scott Deaton  |  First Impressions 
Rating:
5.0

Excellent staff and friendly!!!!! Best UHaul I have experienced

Roy Howard  |  First Impressions 
Rating:
2.0

Unit was incorrectly closed out prematurely. Manager committed to arrange refund for overpayment multiple times and did not follow up.

don morgan  |  Overall Experience 
Rating:
5.0

Justin is very helpful and nice to work with. The facility looks new and clean. We have never used storage before and feel really good about this choice. Location is conveniently accessible for UK student use. Having 24 hour access to our stuff is nice. It was a good experience. We would recommend this business.

Wendy Luckett  |  First Impressions 
Rating:
5.0

Employees when above and beyond to help solve the issue. Thanks U

Maurica Green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dietra Briscoe  |  Overall Experience 
Rating:
5.0

Manuel was the first person that I made contact with and it was great. He took excellent care of me and answered all my questions. After driving from Dallas TX to Lexington it was a pleasure to him there and make the whole process a smooth one.

Kevin Boettcher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martin Brashears  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla Bablitz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maurica Green  |  Overall Experience 
Rating:
4.0

Very clean and maintained facility. Staff is extremely helpful and friendly.

Brent Pennabaker  |  First Impressions 
Rating:
5.0

Justin was the BEST! VERY HELPFUL AND KIND. THANK YOU. MARIA B.

MARIA BANKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Melcher   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith Williams Jr  |  First Impressions 
Rating:
5.0

Justin and his assistant on the desk were very helpful and had pleasant personalities.

MARIA BANKS  |  First Impressions 
Rating:
5.0

I'm still at the u-haul storage don't plan on leaving anytime soon

Angela Chenault Clayborne  |  Overall Experience 
Rating:
5.0

Used it for 18 months. Nice workers & managers.

Loran Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY MCGUFFEY  |  Overall Experience 
Rating:
5.0

Every time i use this location for rentals they are 110% I have never received better service with any other location or competitor. Justin and his team do a fantastic job.

Kevin Boyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bill bliziotis  |  First Impressions 
Rating:
5.0

Justin goes above and beyond with his job Always helpful, polite, and willing to help with anything. I needed to store zero turn mower until moving in my house, they measured the hallway for me to assure I could use fit. Would definitely use facility again!!

Ruth Morse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clarence Hatfield  |  First Impressions 
Rating:
3.0

The only problem I had with this U-Haul storage was the inability to get the billing correct. On 4 occasions I had to work with a U-Haul customer service person or staff on site to reset my billing. I set me storage unit up on "Auto Pay and provided my Discover Card." I was charged late fees and locked out multiple times because no one could setup the auto-pay correctly. I understand one mistake but to have this happen 4 times in roughly a 7 mo time span is unacceptable.

David Schnieders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Bayless  |  Overall Experience 
Rating:
5.0

I would rate this location as unbelievable!!! We have never encountered a facility as nice as this anywhere. This place was amazing, very well run, immaculate, very secure, we are spoiled for all other storage units.

Porfirio Mendoza  |  First Impressions 
Rating:
4.0

Justin was great!!!

Shanai Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUANITA MAYBERRY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura Watkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Fortune  |  Overall Experience 
Rating:
5.0

N/A

Jonathan Herst  |  Overall Experience 
Rating:
5.0

I don’t think that I have ever had a better experience with customer service in my entire life , Justin and the entire staff were very helpful with anything I needed. They remembered who we were. And treated us amazing . I will definitely be sending people his way way in the future and will use this site for any other needs I have . Keep up the great work you guys are awesome and thanks for all of your help these past few months !

Michael English  |  Overall Experience 
Rating:
5.0

Very Pleasant

Justin Thompson  |  Overall Experience 
Rating:
5.0

This U-haul storage facility is clean, secure and easy to use. The staff are helpful, knowledgeable and friendly. I would definitely recommend this U-haul storage facility! Thank you for a great storage experience.

Tamara Parker  |  Overall Experience 
Rating:
5.0

Was having a bad week and it was so nice to have all the staff help me through the process of renting a truck and a storage space. Wow!!!

YVETTE CHRYSTAL HARRIS  |  First Impressions 
Rating:
5.0

I was very impressed with the facility. The store manager was incredibly friendly and went above and beyond in assisting me when needed. I would use this facility again if needed and definitely recommend it.

Shelli Warburton  |  Overall Experience 
Rating:
5.0

Cleanest storage facility I have used.

Adam Ogle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monique Branham  |  First Impressions 
Rating:
5.0

The facility is very clean and spacious for the purpose. Staff was friendly & helpful,Question was answered in a timely matter Convenient to travel too the area

LANDER PHILLIPS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Forbes  |  First Impressions 
Rating:
5.0

Justin is a five-star manager.

Tommy Brownell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Ray  |  Overall Experience 
Rating:
5.0

Justin and the staff were very accommodating.

Jeffrey Adams  |  Overall Experience 
Rating:
5.0

GREAT customer service 😍

heather brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Reinhart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Adams  |  First Impressions 
Rating:
5.0

Jadelyn and Lacourtney were super friendly when checking in for the storage unit. Jadelyn gave me a tour of the facilities and was very friendly through it all. Lacourtney has very good customer service skills, and was quick and efficient in checking me in. I will definitely recommend this facility!!

Zachary Chaney  |  First Impressions 
Rating:
5.0

Excellent customer service, very clean facilities and lots of helpful equipment for movement.

Neptali Caballero Vazquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Stovall  |  First Impressions 
Rating:
5.0

I would highly recommend to anyone needing self storage. It was extremely convenient to be able to pick up the U Haul and access self storage in the same building. It was easy to load and unload items because you can back the truck up to the main storage entrance and they have a bank of rolling carts that are available to help get your items to your room! The storage area was spotlessly clean and the temperature controlled rooms added extra peace of mind that anything and everything you stored was safe. I would have to say this was quite possibly the most friendly and helpful staff I have ever encountered. It was very easy to find someone if you needed assistance and every person was knowledgeable. If I need self storage in the future and for anyone that needs self storage - you won’t regret choosing this location.

Emily Powell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHERINE WYMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Freeman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stewart Beckwith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Temperance Lewis  |  First Impressions 
Rating:
5.0

Justin went beyond helpful. Very conscientious.

Roy Peters  |  Overall Experience 
Rating:
5.0

Friendly service and convenient unloading of items for storage. Very clean and secure facility. Thank you!

Tamara Parker  |  First Impressions 
Rating:
5.0

Was helped by two associates and they were friendly, helpful and knowledgeable about the storage and equipment return. Took time to explain the facility and access to me even though it was near closing. They continued to be helpful and friendly during our “move in” the next day. Returning the U-Haul was quick and effortless. Would highly recommend to anyone looking for storage or truck rentals. Kudos to the associates for a clean, organized and user friendly location.

Emily Powell  |  First Impressions 
Rating:
5.0

Best storage facility ever. Period. Justin and his staff were truly amazing and went above and beyond. I never thought I would have such a great experience at a uhaul, but they proved me wrong. It was like having a personal concierge at a six-star hotel, even though the ratings only go up to five-star. They were that good.

Kevin McHale  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lesley Golden  |  First Impressions 
Rating:
5.0

On memorial day the guy that checked me out was cool AF. Glad they were open on my day off!

Chase Jourdan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Welch  |  Overall Experience 
Rating:
5.0

General manager Justin Thompson is in charge @ Leestown location and providing first rate service!! This gentleman went above and beyond the call to provide service to a number of people the day we moved in. Very cool , calm & collected during a very busy day. We highly recommend using this location for your storage needs or truck rentals. You will be pleasantly surprised at this gentleman's ability to process you in a timely & professional manner whether you registered online or just walk in. Well done Justin Thompson!

Mary Hagy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Cooper  |  First Impressions 
Rating:
5.0

Guy helping Dustin or Justin very polite n helpful

brian duggan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mirian Ramirez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trinity Rudd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Crum  |  Overall Experience 
Rating:
5.0

St. Clair is super friendly & helpful!! Justin is always fantastic as well!!

Angie Sikura  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Lyons  |  First Impressions 
Rating:
5.0

Staff was very helpful in getting to our storage area. We had an appointment and were going to be 45 mins. late ,When I called they changed the reservation time. I have used U-Haul for many years .

Margaret Durman  |  Overall Experience 
Rating:
5.0

Very pleasant experience.

William Crum  |  Overall Experience 
Rating:
5.0

Great customer service

Luis Coss  |  First Impressions 
Rating:
5.0

Josh was very helpful!

JILL CRITHFIELD  |  Overall Experience 
Rating:
5.0

I would to have the 24 hour access soon. Super fast and easy to start the rental process

Debbie Watson  |  First Impressions 
Rating:
4.0

Not being open past 5:00 pm is somewhat inconvenient, but the staff was super friendly and cooperative. Anne and Justin were very easy to work with

ryan lemond  |  Overall Experience 
Rating:
5.0

Fast Friendly Customer Service I was In/Out in less than 10 minutes and on the road This facility is very update and very clean and convenient.

Maurica Green  |  First Impressions 
Rating:
5.0

Ann was great to work with. Made signing up quick easy. Storage facility was clean and easy to get to my unit

John Bayless  |  First Impressions 
Rating:
5.0

Ann and customer service was superior and will ensure I will come back

ryan lemond  |  First Impressions 
Rating:
5.0

Would be nice if you had better access to the storage area and didn’t need to use a cart

Dennis Brown  |  Overall Experience 
Rating:
5.0

Everyone was friendly! One of the best I’ve been too!

Andy Em  |  Overall Experience 
Rating:
5.0

Good staff. Put my mobile storage units inside at a dock door because it might rain.

Brandon Beeker  |  Overall Experience 
Rating:
1.0

I have not had business with u-Haul for months, and You wanta review... well here ... 0.... your company is garbage to message me for a use not even in my name. Enjoy your Dissatisfaction rating.

kenneth morris  |  Overall Experience 
No reviews have been submitted for this location.

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