While storing there we had our unit locked out multiple times as no payment when it was the unit beside us that was having issues. We asked for assistance to put a lightbulb in the unit (needed a tall ladder) and never was helped with this. And when we unpacked the unit there was mouse and insect droppings everywhere.
Natasha b | Experiencia generalSelf Storage Units in Langley, BC, V3S6K4
U-Haul Moving & Storage en Langley
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Cómo funcionan los comentarios de U-HaulFirst of all the locker had mouse droppings and a bait trap. Easily accessible to ANYBODY. No gate , no fob doors unlocked to hallways. Had our lock cut off and our items stolen, then had a different lock put on our unit. Tried to enter unit but keys didn’t work so the guys at the front cut the lock off and said they’d replace the lock. After cutting the lock off THEN they asked for identification.
HELEN T | Experiencia generalExcellent customer service and clean facilities!!
LILIANNA K | Primeras impresionesMary Grace was and is a wonderful representative of U-Haul and highly commended in her work ethics and excellent customer service!! She is very personable and diligently follows up when necessary! I will always recommend her and will surely be dealing with her in the future!!
LILIANNA K | Primeras impresionesSince the new owners took over the rent was increased constantly. Very greedy
south s | Experiencia generalTThere was no light bulb so it was dark while trying to work in the storage space. The staff on site were great. The people who answer the phones are often difficult. One fellow had a very poor command of English, so I came away very unsure about his answers. I asked when we had to vacate the unit and he just said "eleven". I asked whether that was a.m. or p.m. He didn't seem to understand that. Then it seemed he meant the 11th of the month but he couldn't communicate when on the 11th.
Greg H | Experiencia generalI felt it really hard to deal with the staff in the office. Either in person very unpleasant to talk to or on the phone very rude if you can get through. Put you on hold all the time and forget about the call.
STEPHEN T | Experiencia generalI think there’s some confusion between what’s online and promotions versus independent U-Haul locations Not doing the same promotions. Causes additional stress, anxiety, and disappointment.
Stefan R | Experiencia generalVery kind staffs.
HAYONG S | Primeras impresionesStaff very polite and helpful
James B | Primeras impresionesAmazing service
Kerel O | Primeras impresionesSima was excellent and professional
TOMMI K | Experiencia generalStaff appreciation went down significantly from initial move in. Rate kept going up frequently and as a loyal long term customer would expect to be treated as such but no new customers received better benefits. Would not recommend to anyone.
Randal H | Experiencia generalI am very pleased with your customer client relations service it is impeccable and the staff is very pleasing to speak with. This is a very good experience so far
Teresa Z | Primeras impresionesbugs and mice into your things had to clean everything before taking stuff home. . almost 2yrs rental and no break on charge with 1 cabinet to dispose expensive charges will not use again or recommend
MARIZA G | Experiencia general