Customer Reviews for U-Haul Moving & Storage of Langley

6,481 comentarios

19316 56th Ave   Langley, BC V3S6K4

(604) 530-4455

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(604) 530-4455

19316 56th Ave
Langley, BC V3S6K4

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Customer service was average at best..

Roberto M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
4.0

El cliente no dejó un comentario.

larry s.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Lance M. 
Clasificación:
5.0

Amazing, every employee was so helpful and so friendly and worked quickly!

Kandy T. 
Clasificación:
5.0

Over the top

Deepak B. 
Clasificación:
5.0

El cliente no dejó un comentario.

clint M. 
Clasificación:
5.0

I was absolutely overwhelmed with the service I received . Knowledgeable staff, very professional approach made me feel important as well as very happy about my choice of doing business with you. No questions about that- next time I will need U-Haul service-I'd know where to go. THANK YOU!!!

Lech P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harjeet P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd Z. 
Clasificación:
1.0

Be honest and transparent with customers. Do not treat customers as rubbish! If you as the service provider causes a problem to a customer, you should remedy the situation in full and not “ripp-off” the customer financially, especially a previous senior customer. Try fix the problem in stead of making it worse.

Pierre V. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN J.  |  Overall Experience 
Clasificación:
5.0

Both fellas working were polite and professional. Good job.

Kelly R. 
Clasificación:
5.0

Great service.

Khayyam M. 
Clasificación:
5.0

Found them very nice and easy to deal with. Sometime there was a bit of a wait to get help.

Lea B.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly. Just one thing Gas tank was nearly empty. I put 40 bucks in would've been nice to be reimbursed for that. Other than that. Good experience I would recommend

Lance M. 
Clasificación:
3.0

I didn't get a 10 x 15 so I called the branch. The gentleman took down my name and phone number but almost a week had passed and still no call. I registered at uhaul.com and found a storage right away. Also, whenever I call customer service, the person cannot answers. In short, not helpful at all. Overall, the storage facilities are accessible, clean and safe but the customer service needs a LOT of work

Paula A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria P.  |  Overall Experience 
Clasificación:
5.0

I have used the Langley location a few times in 2022. This visit I wanted the 6x12 open trailer with the ramp feature. After getting home with it we realized our ATV was too wide for the ramp & gate opening. We were disappointed as we thought our ride day was done. I returned to the Langley location and the staff were quick to help me and suggest the other 6x12 trailer could work. So we switched units and back home I went. Because of the low deck height I was able to use my truck service ramps to be able to load my ATV. So, of we went to enjoy our ATV ride day. I was able to take my ramps with me to unload/load at our ride destination. We had a great day in the end. Might not have happened unless the helpful Langley Uhaul staff was there for us. Thanks Langley Team!! We will be back again as this is a perfect solution for local ATV day rides.

Wayne M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerri E. 
Clasificación:
5.0

Excellent customer service

MUCHAZONDIDA K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harman B. 
Clasificación:
5.0

The staff at the Langley location on pick up and return were efficient and very friendly. I would definitely use UHaul again because of them.

JOHN C. 
Clasificación:
2.0

Explain to the customer that if your rental is for landscape maintenance they need to wash the vehicle. The employee who looked at the vehicle on my return said ,quite rudely,”this vehicle going to need cleaning at your charge.” I said no way I'll go wash it myself. When I came back he was quite rude. Because of him I won't be going back to that location.

Chris S. 
Clasificación:
5.0

Othing service was excellent

Richard B. 
Clasificación:
5.0

Customer Service was awesome and helpful

SHAMEER M. 
Clasificación:
5.0

My rep was excellent

john H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE R.  |  First Impressions 
Clasificación:
3.0

Difficult to get through on the phone if that is needed. Had to finish off some of the hitch work myself and drive back the technicians tools that he forgot in the vehicle...

Tyller S. 
Clasificación:
5.0

El cliente no dejó un comentario.

chelsea marie g.  |  Overall Experience 
Clasificación:
5.0

Close to home, always great! Thanks!

Marc G. 
Clasificación:
3.0

Staff was not helpful and always sitting around not willing to help.

Terence H.  |  Overall Experience 
Clasificación:
5.0

Staff very helpful and accommodating. Have been impressed every time I use this facility.

Kent J. 
Clasificación:
5.0

I chose self pickup but was not able to check in which meant I had to go to the counter.. this took an additional 15 minutes which I felt was unnecessary.

Karen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gazmend H. 
Clasificación:
5.0

El cliente no dejó un comentario.

gurpreet S. 
Clasificación:
2.0

Very rude customer services! Don't know what they are doing, more training is required….never again will I come back!

PAWEL P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Norm C. 
Clasificación:
2.0

The job supposed to be done in 2 hour MAX but I was there for 3.5 hours and that not the worst part. When I asked why it taking too much time, 2 guys gave me excuses like wiring issues, cable is short!!!!!. Which basically the issue was someone before me came late and that took more than normal time. If they were honest, I would understand, but being late and think people are stupid and believe anything, that's wrong. The installer was a nice guy and understanding but overall experience was not good. So disappointed

amir K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dwight L. 
Clasificación:
5.0

I always have a pleasant and efficient experience at this location. ¡Gracias!

Justin Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRENDA A.  |  Overall Experience 
Clasificación:
5.0

Good service, timely and nice staff...

Alexandre L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickash K. 
Clasificación:
5.0

This location has many benefits that makes it my number one rental location! Easy to contact Competitive pricing Friendly and attentive staff Easy in and out processes Spotless equipment Large variety of every boxing & Packing need I had, Including competitive priced towing and moving accessories! This company will be meeting my moving needs for years to come!! Special shout out to Olu and Simmer, They shone as the face of your company. 珞 Kind regards Brian kirkwood

Brian K. 
Clasificación:
4.0

Vehicle was much cleaner than it has been in the past-great job!

Janeen B. 
Clasificación:
5.0

Great service 5stars

Sergey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennine F. 
Clasificación:
4.0

El cliente no dejó un comentario.

DWIGHT F.  |  Overall Experience 
Clasificación:
1.0

Though it was not the location's fault, My reservation was completely messed up. I had booked a 26' truck for the Saturday and a trailer for the Sunday. When I arrived at 8 am on Saturday, I was told my truck was not there, it had not been returned. Their solution was to move my booking to 4:30 pm. I was forced to find another truck last minute and pay considerably more. When it came time to pick up the trailer on Sunday, I no longer needed the large one I had booked, and they seemed reluctant to rent me the smaller motorcycle hauler I ended up taking. All in all, a lack lustre experience renting wit Uhaul

william M. 
Clasificación:
5.0

Thanks. The truck rental went smoothly.

friesen D. 
Clasificación:
4.0

Have some where to sit when waiting

ANDREW- See Note W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dilip B. 
Clasificación:
1.0

Lousy service, going to try different location next time

Nils O. 
Clasificación:
4.0

Just keep up it

Gedam A. 
Clasificación:
5.0

El cliente no dejó un comentario.

kelly S. 
Clasificación:
1.0

Worst experience I've every had with a uhaul location terrible customer service the staff is extremely rude and Racist and if you say anything about the situation and how your being treat the manager will start threatening you stay away these people at this location are trash

john G. 
Clasificación:
1.0

Maybe have vehicle available for people who actually book them.

Pawandeep S. 
Clasificación:
5.0

Excellent service. I would definitely rent from them again.

MARLO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trenton R. 
Clasificación:
5.0

Very friendly staff . Would definitely recommend.

Nikesh B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MUCHAZONDIDA K. 
Clasificación:
3.0

The staff were very efficient. The gentleman who did the actual equipment hook up was wonderful. Polite. knowledgeable and friendly.

Doug B. 
Clasificación:
5.0

just a comment (I personally didn't care): the car hauler was quite dirty.

DALLASCO H. 
Clasificación:
3.0

El cliente no dejó un comentario.

derrick V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adeeb A. 
Clasificación:
4.0

Windshield was very dirty on the onside. Seats etc were also in need of a cleaning. Reception upon 7am opening was ok but the english language that is essential for doing business was not good enough. Close but not good enough. I had to ask several times to repeat the instructions. The location is good but the way it is operated is not special, just average. Everything a customer would expect was available but that is what is expected from the business and the service offered, so the rating of above average is only slightly above average but worthy of thanking the employee's for the service.

Chris H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
3.0

Make sure the inside of the windows are cleaned properly... Not just buffed with a semi damp cloth, was difficult to see until I got home and wiped it down myself

Katherine H. 
Clasificación:
3.0

Staff are friendly and helpful and there are plenty of moving supplies available for purchase; however the layout of the office/store is awkward and a little confusing and could use some revamping.

Patricia F. 
Clasificación:
3.0

The truck was so dusty inside

MUCHAZONDIDA K. 
Clasificación:
3.0

I have used this location many times and the pair that was there for years ran a clean efficient location. The employees there now seem very disinterested in anything. Sat for 30 minutes as no one arrived to hook me up, no one in the office seemed to care. When I returned the unit 1 hour late, was going to charge me twice the rate until I reminded him that I waited for 30 minutes because no one was here to hook me up. Service at this location has gone from 10 to 2.

Nils O. 
Clasificación:
2.0

Have your staff follow through on what they say.

antony C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric P. 
Clasificación:
5.0

The lady who checked us in (and I must apologize we didn't catch her name) at the desk and ensured hook up of our equipment (trailer) was very pleasant, extremely helpful and really shined in terms of customer service, thank you. It was a good experience.

Kim P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jing W. 
Clasificación:
2.0

Better customer service Clean vehicles. Windshield is filthy inside. Exterior dirty and really not what i would expect from a professional company Better communication regarding issues surrounding the facility itself Telling me that i could not have a truck from the location of my choice, i went in and booked days before, is unacceptable. Offering me a truck that was at least a 50 km round trip further 3 hours before i collect my vehicle is unacceptable. Facility lacked the professional touch.

ken R. 
Clasificación:
5.0

Only one issue with the trailer wiring but they fixed it enough for my trip very quick.

Wesley M. 
Clasificación:
2.0

Very very unorganized

Megan T. 
Clasificación:
2.0

The agent was great all the employees were very helpful and hard-working. The issue I had was with the Phone staff and the fact that my pick up location changed three times in a 36 hour period

James D. 
Clasificación:
3.0

Service was too slow, I was greeted quickly but then it took a very long time before they gave me a trailer. Then I was sent outside and told there is a person out there who will help hook up and do final checkout. I waited and waited... finally I had to re-enter the office and interrupt the agent who served me, he was serving another customer. Told him no one is outsude, he said he would come out in a minute. Why would the agent stsrt serving other customers when he wasn't finished with my order. I've experienced thus kind of slow unprofessional service here before...

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

varinder S. 
Clasificación:
5.0

The staff are great and very helpful.

JLL M.  |  First Impressions 
Clasificación:
5.0

Perfect 👍🏽

MUIZ A. 
Clasificación:
3.0

My storage unit was infested with mice droppings. Urine Damage from the mice made me have to toss alot of items..including a desk Very upsetting 

HENRIK C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE S. 
Clasificación:
2.0

U haul can have better service from staff to renters. It felt like none of the people wanted to service me when I came. Their attitude was what do U want with action like just sitting their not asking what I'm here for, smiling, explaining the rentals situation. Too the guy that was there in charge of checking cars. The girls were better but didn't directly contact me The only highlight was a girl when I came in like 1pm she has brown hair that was tied, big mouth and she had way better service then the dude in the morning. She told us exactly what we asked and explain to us clearly ups to her. Promote her Thanks

amy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

sarvpreet S. 
Clasificación:
5.0

El cliente no dejó un comentario.

sal A.  |  Overall Experience 
Clasificación:
4.0

New staff has drastically improved the customer service in the last month! The people there now actually do their jobs and help you check in and out.

Paul M. 
Clasificación:
5.0

Very nice place. Counter staff friendly and always smiling. Sandeep the Manager is a great guy always willing to listen to customer concerns. Easy to find central location.

Fred K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE H. 
Clasificación:
2.0

Was initially told I couldn't book for more than 12 hours, and had to do 2 separate rentals and drop the truck off both times. Made the bookings over the phone, and a week before the move called back to find out that they did to 2-day rentals, but couldn't reserve the truck I already had reserved because it was overbooked, even though I already had it reserved both days from 9am-9pm. After my move, I dropped off the truck 10 hours early and the bar was just barely below what it was given to me at, at I was instructed to put $10 more into the vehicle to avoid a $60 charge, for what was a needle-width difference. Will avoid in the future.

Dave W. 
Clasificación:
3.0

I generally have a good experience with u-haul but time it was sub par. I made a reservation at this location online because the trailer I needed was available and they are open until 7pm. I was called from ANOTHER location, they told me that I had to come earlier as they close at 5. My reservation was arbitrarily change to another location. I logged back in to my account to verify that I hadn't made a mistake and rented from another location accidentally. This was not the case. The reservation I made was correct. I had many plans in place all revolving around the rental of this trailer. I was told that there was no trailer available a the location of my choice now even though I was able to make an additional reservation for the same trailer at this location. I was still told that there was no trailer available. I asked the employee to physically check which he did and I was thankful for his help. Magically there was a trailer available and I was able to rent it from where and when I needed it. Organization was not good at all.

Nik B. 
Clasificación:
4.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Truck was exactly what we needed. Driving it was good, and letting me come back to retrieve the dolly and hand truck we had paid for and forgotten to take with the truck. Place was clean, people helpful and polite. I would recommend this u haul location.

Lynnette M. 
Clasificación:
3.0

Not very attentive, forgot items included in rental. And only one size of enclosed one-way rental unit available.

Gregory H. 
Clasificación:
1.0

I was upset because I was told a certain size for storage room and they gave me a way smaller one because they said it was all they had and I was also upset because I was told 190 for the U-Haul rental but it turned out to be 250

Zoe A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob K. 
Clasificación:
2.0

Uhaul Customer Service. Reserved trucks and storage units were not available just because of delay by few hours. Not granted the promotions applicable for one way truck rental from USA to Canada

SATYANARAYANA V.  |  Overall Experience 
Clasificación:
3.0

This is not where I made my appointment. My appointment was changed 30 before my pick up. Was told I would receive a$50 Credit which did not appear on my Invoice. Would expect better Service from Uhaul

OPINDER SINGH G. 
Clasificación:
1.0

Uhaul Customer Service. Reserved trucks and storage units were not available just because of delay by few hours. Not granted the promotions applicable for one way truck rental from USA to Canada

SATYANARAYANA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harsh K. 
Clasificación:
5.0

Allow customers to pick up vehicle at one location and return at another, as not rental are round trip.

John C. 
Clasificación:
5.0

Great service and staff was very professional

micheal L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dedrie O. 
Clasificación:
2.0

El cliente no dejó un comentario.

Leo T. 
Clasificación:
4.0

The vehicle was showing that the engine oil needed to be changed soon as soon as the key was put in the ignition. More clarity on what type of gas is needed (regular, premium, diesel?)

Gregory W. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAGDEV S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lou S. 
Clasificación:
4.0

Happier staff would be great.

Scott G. 
Clasificación:
2.0

The U-Haul representative contacted me at 6PM the night before my move date to tell me that my pick up truck reservation could be met. Giving me very little time to make other arrangements for another truck rental. I had to take a cargo van instead because I had no time to make other arrangements as U-Haul called me so late the day before my move. The impact is that I could go into the under ground parking in either location (Moving out and moving in Condo) so I had to use the main entrances at both locations making much extra work on my behalf. I will not recommend this location to anyone as the guy who called me the night before my move had ZERO empathy to the situation U-Haul put me into and did not even try to accommodate me and basically said cargo van was my only option or cancel which was not an option. They never offered me anything for the situation they put me through. I paid full price for my rental..........never even offered me the dolly for free. Anything offered would have shown me they cared about my business. Never again at this location and I will never refer anyone!!

Tracy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Juwan K. 
Clasificación:
1.0

ZERO star! Very unprofessional people. Never picked up the phone, never reply your message through U haul account. We give this dealership business and extended our reservation after sent a note to them . But they said sorry we dont know what happened, you have to return the car. We did return it and we gave our business to other dealership who is appreciate us and are not lazy.

John N. 
Clasificación:
4.0

The front end staff need to slow down when they are speaking. I could barely understand them. Otherwise everyone was helpful.

ELLEN G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd M.  |  First Impressions 
Clasificación:
5.0

Thank you so much for keeping my belongings secure,and dry.

christa d.  |  Overall Experience 
Clasificación:
2.0

My bad experience was with the staff and their customer service. The minute you call you're put on hold and forgot about for 20-30 minutes and either hung up on or a staff member just saying um ok and not dealing with the issue. The manager is the same way with no compassion or anything. It took over a week and me getting mad to deal with my issue. I had to go to head office for the langley staff to even do anything. No one wanted to hear about my issue and kept putting me on hold or hanging up on me. Just seems like no over there cares and just shrugs it off, even the manager.

lindsey c.  |  Overall Experience 
Clasificación:
5.0

Awesome services

sal A.  |  First Impressions 
Clasificación:
4.0

I was annoyed by the pressure of being contacted when we were in arrears but in hindsight it was good to know the status of the unit.

Jo M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JIM C.  |  Overall Experience 
Clasificación:
3.0

No light in storage unit

Melisa V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Russell H.  |  First Impressions 
Clasificación:
1.0

One of the worst place… Rude Racism Unkind Good at lying Overpriced

Kyeong K.  |  First Impressions 
Clasificación:
4.0

The main corridors were clean and tidy. There were mouse droppings in my storage unit but I did not see any damage to my belongings.

VICKI D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DODD R.  |  First Impressions 
Clasificación:
4.0

It was secure but no light

LINDA D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CASSIAR C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hong S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hong S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

paul s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DELBERT B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Marina R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE D.  |  Overall Experience 
Clasificación:
1.0

There was absolutely no snow removal the staff were beyond rude. And I had left a couple items in my locker that were covered in rat faeces and urine. Absolutely terrible experience and I will tell everyone I know locally to never go here.

Monica L.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Glen C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

NICOLE D.  |  First Impressions 
Clasificación:
5.0

It serves the purpose and price is good.

Sushil A.  |  First Impressions 
Clasificación:
3.0

Expectations were met

bruce f.  |  Overall Experience 
Clasificación:
5.0

I have been dealing with this particular location for over 15 years. Between truck rentals, storage to trailer rentals and every experience has been great. Clear, polite and helpful. I have never been treated poorly or disrespectful. Very helpful and friendly staff in all my years.

ELLEN G.  |  First Impressions 
Clasificación:
1.0

Terrible experience, rude staff, very unprofessional way of working and handling customers.

HEMISHA S.  |  Overall Experience 
Clasificación:
5.0

The staff at the location that I got my storage locker from were very helpful and very polite, even before I made my reservation and had inquires about the whole thing. They made the process of doing this for them first time very easy and stress free. Thank you !

Alycia M.  |  First Impressions 
Clasificación:
4.0

Did not store anything. Will do so in the near future.

Wazi K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RON V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

patty t.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shelly R.  |  First Impressions 
Clasificación:
2.0

I called the office to discuss my grievances several times and was put on hold but have gotten multiple requests to respond to the service. Due to my medical condition I was not able to move my belongings. A friend drop the key off at the office for my mover to access my locker. When the mover got to the office they couldn't find the key but happily let him cut the lock.They even supplied the tool I would've been happy to give my permission If they had called me, after all how did they know who he was. To add insult to injury they charged me a $50 lock removal fee

TERRY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew A.  |  Overall Experience 
Clasificación:
5.0

I love uhaul is the best

Acco K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew M.  |  First Impressions 
Clasificación:
5.0

I have used this location's services before and the service was always excellent, that's why I came back as the need has arisen again.

Jacqueline B.  |  First Impressions 
Clasificación:
4.0

No access to light in 5×8 storage unit, although not necessary

LEROY J.  |  Overall Experience 
Clasificación:
5.0

Excellent services for this time even though I made a mistake of reporting the truck return and I thank for it. Thanks again.

SOUNG OK K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Frederic F.  |  Overall Experience 
Clasificación:
5.0

Staff were super friendly and very helpful - Will definitely be keeping my business with U-Haul

RICHARD M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott G.  |  Overall Experience 
Clasificación:
5.0

Thanks for helping me to use Self-Storage. Especially thanks to the lady who helped and let me get a first month free storage. I hate to mention this, but there are some of unprofessional staff members here and there. Other than that, everything was great. Once again, thanks to all U-Haul.

SOUNG OK K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

catherine g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederic F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Pam A.  |  Overall Experience 
Clasificación:
5.0

We moved from New York to Vancouver with a U-Haul and it was amazing!

Sneha M.  |  First Impressions 
Clasificación:
4.0

Location should really watch the online booking/reservations, as my May-18 reservation for a 10'x10' was not registered by office staff, though was in the system. However, Tanveer fixed that issued promptly and with great customer service. Gracias.

Tylor P.  |  First Impressions 
Clasificación:
4.0

Great customer service friendly and helpful staff

Fateema H.  |  Overall Experience 
Clasificación:
5.0

Thank you 😊 for having the space to store stuff.

Ranjit H.  |  Overall Experience 
Clasificación:
4.0

Gracias

michael e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Taryn G.  |  Overall Experience 
Clasificación:
2.0

Would only recommend the UHAUL company for its fair prices, but you get what you pay for. Have experience lots of discrepancies, ambiguity and attitude in the customer service over the past 3 years.

Schacter T.  |  Overall Experience 
Clasificación:
3.0

I emptied my my storage unit C224 on December 27 and advised the office in person, before departing, that it was empty and no longer required. The front desk person acknowledged my comments and said they would send a employee to check it. Subsequently I wrote an email advising the manager, Tina Pender that the storage was no longer required. Yesterday I got a call from U-Haul advising that my rent was 3 days late. That is poor service.

richard m.  |  Overall Experience 
Clasificación:
4.0

My only suggestion would be to implement a company rate to promote repeat or long term usage of the storage facilities. As a Senior Move Management company, I rent lockers on a regular basis for my clients. If we were given a reduced rate I would be more inclined to rent one or two long term for my clients usage.

Next Chapter S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Corinna C.  |  Overall Experience 
Clasificación:
5.0

The lady who assisted us was so kind and friendly. Shes in the middle age

jocelyn b.  |  Overall Experience 
Clasificación:
3.0

When I was at the front counter inquiring about my unit, the staff member was not very helpful. I asked where was the unit located and got the answer "I think building 1". When I finally found the unit there was a lock already on the door. I went back to the office and asked about it to the same employee he just looked at me. I said it looks like one of u-hauls locks maybe. He then said well yes I put it there. I had to then ask how do we get it removed, he said well I guess I could go out there in a bit. I left the office and saw he left by another door and was ahead of me. The unit was clean but to have a light bulb in there would be nice. :(

BELINDA B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Robert c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ken h.  |  Overall Experience 
Clasificación:
5.0

Very friendly sales representative & very helpful & knowledgeable about the storage & truck rentals which is very convenient for people that needs storage & truck @ the same time, proudly recommended to anyone looking for both service that they offer

Marlene J.  |  First Impressions 
Clasificación:
5.0

The storage unit was not lit at all and did actually make it a bit frustrating but wasn't a massive issue. Everything else went as smooth as I could hope for and the staff at the facility were incredible!

Ashleigh B.  |  Overall Experience 
Clasificación:
1.0

Tina the general manager was very rude and unhelpful. I had rented 30 foot Rv spot for my trailer with the idea of fitting a second trailer there at some point 17 months later i realized upon buying a second trailer that my actual spot was 17 feet when i brought this to the managers attention she did not seem to take action after two weeks i spoke with her again only to be told that she can evict me at anytime and that if i am unsatisfied i should take my business elsewhere which i did the new manager was very helpful and i was refunded the difference that i over paid for the last 17 months i should also point out the front desk staff are kind and helpful the only bad apple there was tina but thankful now she is gone no future clients have to deal with her bad attitude.

Peter S.  |  Overall Experience 
Clasificación:
1.0

This was an awful experience from start to finish.

Mark P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brad S.  |  Overall Experience 
Clasificación:
1.0

With a reservation, upon arrival didnt have the right size. Gentleman was sleeping and now im sending in pictures of truck. It was spotless

Lynn E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles Anne B.  |  First Impressions 
Clasificación:
5.0

Just stop renting to junkies.

Scott D.  |  Overall Experience 
Clasificación:
4.0

Sometimes wanted to do a storage run after 7pm but access hours were not permitting. That's my only complaint. Everything else was awesome

stefania h.  |  Overall Experience 
Clasificación:
4.0

Prices a little high for storage. Billing system not a 100%.

Lee F.  |  Overall Experience 
Clasificación:
5.0

It's been a great relief to be able to know our things were kept safe.

Anthony D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany T.  |  Overall Experience 
Clasificación:
5.0

Awesome staff and facilities

John H.  |  First Impressions 
Clasificación:
5.0

Hi Tina Pender Wanted to let you know that all your staff was great at the Langley Uhaul. They were really helpful when I closed my storage unit. Yours truly, Barbara Mollison

Barbara M.  |  Overall Experience 
Clasificación:
4.0

Over all happy. Thanks

Linda B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

charles w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil S.  |  Overall Experience 
Clasificación:
5.0

the front dest person took all our needs into consideration and gave us the best deals.

Jim M.  |  First Impressions 
Clasificación:
1.0

I ordered a locker and upon inspection found a dead mouse and numerous droppings within the unit. I asked to have it cleaned and would return in a couple of days to move in. When I returned I was unable to access the main gate and had to return the next day to talk with office staff. I then learned that the locker i had paid for got rented to someone else.

Marke B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher B.  |  Overall Experience 
Clasificación:
5.0

Tina and her staff are absolutely amazing! Great job guys!

Quintina W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sonia A.  |  Online Move In 
Clasificación:
1.0

Early yesterday morning before I was fully awake someone phoned, identified themself as staff and explained to me that the storage unit was no longer going to be available o n may 1st when it had been booked for. That there were 2 units available right now and I could only have it if I took it RIGHT NOW. I explained that I needed it for 1 month from May 1st as we had rented a 15ft truck with 2 bedrooms of furniture and were moving from the States to Canada.. We needed it for 1 mth while we were quarantined for 2 weeks on arrival, as per the new Covid Health laws. The staff insisted we had to book the truck from yesterday and if we we late moving our furniture out after May 13th that they would give us a couple of days grace. This is a HORRIBLE situation and we don't know what to do about it. We need storage from May 1st to May31st!!!

Pamela P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

hugh j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK F.  |  Overall Experience 
Clasificación:
1.0

I was quite surprised that I had to book the storage a week earlier otherwise I couldn't have it So I am having to pay an extra week That is NOT how a good and honest company does business. If I could I would go elsewhere.

Rob M.  |  First Impressions 
Clasificación:
2.0

I moved in no problem in an hr. Came back a few days later and I didn't realize what time it was and phone was in car outside and my girlfriend and I were just organizing our storage locker and we lost track of time. It was around 11pm(10pm is closing time)when we finished and I didn't think anything of it. So we locked it up and closed the door. Got in my car to drive out and tried my code numerous times and it wouldn't work then we called uhaul phone number provided on google maps and it took an hr to get the gate opened. Finally the staff got it opened and we went home to bed. Next time we went was a few days later and my code didn't work and it was locked I got punished with a only during store hrs access. That sucked for us cause we both work long hrs and have kids. I tried to talk to manager and she was rude, short and unprofessional with very poor customer service and she wouldn't bug on the rules. A few more days go by and there was another lock on my locker provided by the manager for apparently smoking and leaving garbage. I called she was rude, short and unprofessional. But also kicked me out with 48hrs notice. Before the end of the month. So now we have to find another place to store stuff for 7 days till we move not very helpful to our already busy schedule. It has really put us in a bind financially and a waste of our time. 1 mistake and 1 cigarette but in the hallway near the door to exit the building and we get evicted. In my opinion this was all due to horrible customer service and a grumpy manager.

Patrick K.  |  Overall Experience 
Clasificación:
5.0

Super uhaul like a family to me

BO W.  |  Overall Experience 
Clasificación:
5.0

Exceptional service!

Elias S.  |  Overall Experience 
Clasificación:
5.0

Staff always friendly and the forklift driver was very helpful when assisting us loading or unloading our locker,

Richard D.  |  Overall Experience 
Clasificación:
5.0

Very professional and friendly service

Koos R.  |  First Impressions 
Clasificación:
4.0

Fast and good service from staff

chris g.  |  Overall Experience 
Clasificación:
5.0

Excellent facility with a helpfull staff

DANIEL H.  |  Overall Experience 
Clasificación:
4.0

the light bulb was burnt out for the duration of my storage.

Pam A.  |  Overall Experience 
Clasificación:
4.0

Great customer service at this location Units are clean and dry

Laurel L.  |  Overall Experience 
Clasificación: