I rented a 5x5 unit from Kingwood, preparing for my upcoming move. They were busy, I was shown the unit's location, left with a stair ladder which I personally didn't feel comfortable climbing; told to check the unit and put the cumbersome ladder away myself; then meet back inside to get my access card (which I had to stand in line Again to recieve). He asked was the unit okay, I said, "We'll see after the 1st. I'm moving from a 25 x 10 unit of 4 years and will still need to keep a storage unit of some size.". I was told that other, larger units were available if needed, and I left the store with that 'option'. I was left a message 2 days later, and again on day #3 because I hadn't gone back and placed a lock, or any items into the storage unit yet. The number I was called from was unmanned? I never reached a live person at the Kingwood store... *Note* Most people move on or about the first of the month, which landed midweek just last week. I also specified After the 1st... Moreover, There was no call to alert me to the fact that the inconvenient, 2nd floor, 5x5 unit, accessible only by a jagged step ladder at Kingwood U-Haul was cancelled- exactly 2 weeks & a day into the 1 month rental... Thanks for the survey to let me know of the cancellation. More accessible units/contracts exist... The helpful, friendly, busy, Kingwood staff could've called/left a message first.

Brent took care of everything for us. He is very courteous and professional

Great customer service

Jovannie was excelllent in helping my family get set up. We were displaced from hurricane Laura and he did everything he could to make the process smooth. Please give this brother a raise or bonus!

khrys very friendly helpful

I am very satisfied with the rates and overall service

Ann and Steve were extremely helpful both with renting my storage unit and with returning my truck. I am extremely happy thus far with choosing to rent with them.

The staff was friendly and understood me.

I really appreciate the owners of this Uhaul location. They were always nice and very helpful!! The staff was amazing. I would recommend this Uhaul location to anyone!! Thank you again.

Went a few times and the doors were chained even after the hours posted were open and I had to go find someone to unlock the chains, super inconvenient

Alexis was amazingly helpful!!!! Bruce was also!!! Just moved here from louisiana and was totally impressed.

Inside the building was always clean. The entry door always seemed to be broken. Surely you could have PERMANENTLY fixed this problem in all the months I rented there.

The staff was the absolute best ! Even under the worse time we have ever lived in, in the lifetime ! ABSOLUTE EOXK STARS ! I ll be forever greatful!

I have rented moving vehicles/storage units at the Kingwood Uhaul and storage multiple times in the last year. Every time the employees are helpful and friendly, even had an employee help me load an item into a vehicle from storage. The storage unit's have been clean and I felt confident my belongings would be safe. The trucks/van I have rented were in good shape and available on my reservation and at pickup. If I need a uhaul or storage again, I will return to this location.