Comentarios del cliente para U-Haul Moving & Storage of Kingwood

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Kingwood

Grado total:

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Tammie A. en

Grado:

The staff made everything so easy! Very friendly!

Jake G. en

Grado:

Very nice employees great attitudes.

David B. en

Grado:

Was surprised the small truck didn’t have a ramp.

Fred W. en

Grado:

they did not check the equipment in when I turned it in on Sunday, they would not answer the phone when I tried to call to make sure they checked it in. I also did not receive an email receipt like I had asked for. Not happy with this experience at all.

Kathie K. en

Grado:

El cliente no dejó un comentario.

Scott M. en

Grado:

El cliente no dejó un comentario.

LINDA C. en

Grado:

El cliente no dejó un comentario.

gary W. en

Grado:

El cliente no dejó un comentario.

Michael C. en

Grado:

El cliente no dejó un comentario.

Margarita R. en

Grado:

The management and employee definitely need to work on their greeting skills. I understand that calls come in consistently they have to answer the phone. The The least they can do is acknowledge the customer who walks in the door at a timely manner.. the van that the manager assigned me smell like cigarettes it wasn’t very pleasant..

MICHAEL C. en

Grado:

El cliente no dejó un comentario.

James L. en

Grado:

Fast efficient customer service Very pleasant and helpful

AL W. en

Grado:

El cliente no dejó un comentario.

Joell B. en

Grado:

Everything went very smooth. The price was affordable and the service was wonderful!

Jake G. en

Grado:

They were very nice and helpful with great customer service.

Robert F. en

Grado:

No suggestions. All needs met.

Gerald D. en

Grado:

The agent working the booking desk was by herself. She did a great job, but the line was very long causing a very long wait. It is recommended that more help is given to this position.

Hugo M. en

Grado:

The staff was very helpful from the beginning. They showed me the everything I needed to know about my rental and even offered a storage space to try it out.

Lawrence K. en

Grado:

El cliente no dejó un comentario.

Joseph C. en

Grado:

El cliente no dejó un comentario.

Joseph R. en

Grado:

When I arrived it seem the trailer I wanted was missing or stolen but we worked around it when it came time to get the trailer we decided to not rent the trailer after all we had enough room in the truck for it all. Seems like you could use more people every time I come here over the last 14 year you people are always busy but like short handed

Glen P. en

Grado:

Parking is not very well marked. The spray in insulation on the ceiling/roof is exposed.

Gary D. en

Grado:

El cliente no dejó un comentario.

Jake G. en

Grado:

Everything was great!

Philip C. en

Grado:

El cliente no dejó un comentario.

Richard B. en

Grado:

first tow dolly was not there, second dolly had missing lite. third was ok to use.

REBECCA H. en

Grado:

El cliente no dejó un comentario.

James P. en

Grado:

El cliente no dejó un comentario.

Allen B. en

Grado:

Nothing...Everything was perfect!

DEREK M. en

Grado:

Expensive!

Tiffany A. en

Grado:

I made a reservation days is advance, and they gave away my reservation. So I didn't have my trailer. However, they gave me a box truck, but only after I said "this is incredibly inconvenient, and i need something today for my move".

Richard J. en

Grado:

El cliente no dejó un comentario.

Jerry W. en

Grado:

El cliente no dejó un comentario.

Bradley B. en

Grado:

El cliente no dejó un comentario.

Benito F. en

Grado:

Let people know about the mileage charges, No body let me know about those charges

Aisha W. en

Grado:

Had to wait a long time, but other than that my experience was Great!!

Jason A. en

Grado:

Everything was excellent

Mary G. en

Grado:

This is my first time renting from u-haul Staff was very helpful. Would do it again

Dominique B. en

Grado:

Excellent customer service! Manager was exceptional at providing the best and most speedy service to us! Will come back to this location if I ever need a U-Haul in the future!

John C. en

Grado:

Superb service.

Timothy D. en

Grado:

El cliente no dejó un comentario.

Jean S. en

Grado:

wait time to see a cashier was long, but again it was peak day Saturday...

leopoldo c. en

Grado:

Excellent service/attention plus the flexibility of after hours access.

John M. en

Grado:

Staff were attentive and friendly. Dropping off was convenient and quick. I would definitely recommend this location.

Robert C. en

Grado:

Smooth as silk

lakeisha F. en

Grado:

Tooooo many to name IT WAS HORRIBLE!!!! And the lady was still smelled drunk

Pamela B. en

Grado:

Wait time was long... system was down. I did express checkin but there were several people ahead of me when I arrived.

robert H. en

Grado:

El cliente no dejó un comentario.

Jane S. en

Grado:

Clean the interior and don't charge me a cleaning fee when I return it in the same shape.

Ryan H. en

Grado:

First, get your online system fixed. I had to move 2 days later than scheduled because I couldn’t receive a verification number to my email; and per your employee it’s a reoccurring problem. Second, if I showed up late to drop off I get charged a late fee. But your employee can arrive a hour late and I don’t get any sort of reimbursement just a “we won’t charge you a late fee today”. Like it was my fault you guys couldn’t open up on time. This is why I will not be recommending U-Haul to anyone and will shortly be writing reviews on every site I can find.

Stacey J. en

Grado:

Check in after hours,.. when customers unable to use the phone check in don’t charge a fee and customer service should be able to check in Customer rental after hours in some case... be more flexible with your check in

Alvin B. en

Grado:

Motorcycle had mud on fenders and needed maintenance. Lady at checkout was very pleasant.

Devin G. en

Grado:

El cliente no dejó un comentario.

Richard W. en

Grado:

Quick and efficient rental process.

Duckie S. en

Grado:

El cliente no dejó un comentario.

JOHNATHON W. en

Grado:

El cliente no dejó un comentario.

Robert L. en

Grado:

Get a more reliable internet connection

royce b. en

Grado:

They were very helpful and went the extra mile to assist me.

Elizabeth J. en

Grado:

Thanks for the excellent service

Darnell T. en

Grado:

El cliente no dejó un comentario.

Michel O. en

Grado:

Train your people better.

William M. en

Grado:

After they overcharged my credit card on my last rental, I cringe every time I have to go here but what alternative is there?

Phil C. en

Grado:

El cliente no dejó un comentario.

RAINER H. en

Grado:

El cliente no dejó un comentario.

Thomas M. en

Grado:

El cliente no dejó un comentario.

caleb D. en

Grado:

Had my dates wrong and I dropped off at same location I picked up when I was suppose to take to another location and I got charged so much

Christopher Q. en

Grado:

El cliente no dejó un comentario.

Justin B. en

Grado:

Don’t rent after dark when you can’t see prior damage and get charged for it

Aisha W. en

Grado:

The staff at the Kingwood location are ABSOLUTELY AWESOME!!!

Michal M. en

Grado:

El cliente no dejó un comentario.

Derrick C. en

Grado:

El cliente no dejó un comentario.

Ashley S. en

Grado:

N/A

Patrick H. en

Grado:

El cliente no dejó un comentario.

ELEANOR D. en

Grado:

So helpul and friendly atmosphere

Marc C. en

Grado:

El cliente no dejó un comentario.

margaret L. en

Grado:

El cliente no dejó un comentario.

Richard K. en

Grado:

Terrible experience. Started with lost keys for the truck. Told someone would be right there with the keys. Never showed. Went back inside, the girl finally showed, couldn't find the keys. Switched to an old piece of junk. 30 minutes later, finally leaving. But no, paperwork said 3/4 tank only had 3/8, back in the store to fix it. Finally left. Got to location only to discover appliance dolly was broke. Sent wife back to store to exchange. They wanted her to get it out of the back of the pickup. She refused and finally got the appliance dolly switched out. Returned to location only to discover this one was broken too. You can't make this up. Returned the truck at 6:00 PM, 1 hour early. At 9:15 AM the next morning, get a call from manager accusing me of not turning the truck in. Are you freaking kidding me? This location sucks and the manager should be fired and you guys better straighten this mess out. I have had 3 rentals in the last few months nearing a grand and do not deserve this kind of treatment. Nobody does.

Shannon M. en

Grado:

The ladies that work there are super friendly and very helpful.

John O. en

Grado:

El cliente no dejó un comentario.

Gerardo V. en

Grado:

I purchase a receiver an a ball an the nut on the ball came off while I was on the road I noticed it when I went to remove the vehicle from the dolly. This could have been a great disaster. Luckily it pop out of the receiver at the house

Crystal L. en

Grado:

Honestly, it was quite expensive to rent the truck for 7 hours. It was $71 ???? I will go somewhere and find a cheaper price if possible.

chris F. en

Grado:

Went in without a reservation. Can't think of any thing that could be done. The staff did a great job and the return was quick.

Roger D. en

Grado:

It is one stop shopping for all your moving needs!

Moses M. en

Grado:

Nothing at this time.

Toby D. en

Grado:

Awesome experience at pick up. She was helpful, friendly. Great customer service!

Raymond G. en

Grado:

El cliente no dejó un comentario.

william c. en

Grado:

My experience with the personal at U-Haul was tremendously wonderful, for I have try other storage company which have not given me the satisfaction I deserve.

Chad S. en

Grado:

They rented me the biggest piece of junk truck. I had major problems with it my whole trip. I will never rent from U-Haul again. Also took forever to return unused moving materials.

cecilia C. en

Grado:

I dropped off the trailer, the day before the truck. All went well. When I dropped off the truck, the Rep should have stated that he would be closing out everything, there was no need for me to go inside.

Francis S. en

Grado:

El cliente no dejó un comentario.

Robert P. en

Grado:

El cliente no dejó un comentario.

Joseph T. en

Grado:

El cliente no dejó un comentario.

Jerome N. en

Grado:

El cliente no dejó un comentario.

Georgia W. en

Grado:

I would not recommend this location to my friends or family because it looks like they are charging people for gas that is not being used. I got charge for gas that’s was not on my contract. I had to go to the office to correct the information. So make sure you look at your contract when you check the vehicle back in because you will get a charge for extra fuel.

Mose D. en

Grado:

This is favorite and most used uhaul location.

vigen M. en

Grado:

El cliente no dejó un comentario.

Pete M. en

Grado:

El cliente no dejó un comentario.

Joey T. en

Grado:

Rental was due on back today at noon. I turned it in on Wednesday afternoon and I got a call today about it being late. I told them I turned it in two days early and they told me they would take care of it. Then a $22 change hit my account for a one day extension. I hard to call customer service and it’s going to take 3 to 5 days to get my money back. I won’t be using uhaul again.

Maricel J. en

Grado:

El cliente no dejó un comentario.

DELIA D. en

Grado:

El cliente no dejó un comentario.

ronald M. en

Grado:

Great experience

KYLAN T. en

Grado:

This is second time I have rented from this location. First time, I had to wait 1 hr before getting served.

Bruce N. en

Grado:

Service was slow and the counter help was new and not familiar with process which took 4 times as long as it should.

Peter C. en

Grado:

YOUR COMPANY IS THE MOST HORRIBLE PLACE I'VE HAD THE DISPLEASURE OF USING. YOU HAVE CHARGED ME $271.87 INSTEAD of the $85.08 QUOTED TO ME BY YOUR CORPORATE CUSTOMER SERVICE REP AND I'VE YET TO RECEIVE A NEW ITEMIZED BILL REFLECTING THAT. I RECEIVED AN EMAIL BY ANOTHER REP STATING I WOULD RECEIVE ONLY $72 BACK AND INSTEAD GET CHARGED EVEN MORE MONEY. I'VE CALLED MY BANK TO FILE FRAUD CHARGES AGAINST YOU AND WILL BE CONTACTING THE BETTER BUSINESS BUREAU TODAY TO FILE A FORMAL COMPLAINT AS WELL

Brad N. en

Grado:

The staff at the counter sold me a lock when they knew I didn't need it. I told them I needed to buy a lock for the cargo door and they didn't say a word about the fact that there was already a lock on the truck to use. Very unprofessional and dishonest. I returned the lock.

joel C. en

Grado:

More people working to get everyone checked out inside.

Tess H. en

Grado:

Staff that checked us in was completely rude and failed to show us direction to our uhaul.

Eoines E. en

Grado:

I have been using the U-Haul Kingwood branch for over fifteen yearsand they have always had staff that went above and beyoud normal business protocol to assist and make your transaction plesant.

Kenneth C. en

Grado:

The service provided by Ms. Mosley (sp) was above and beyond. She worked to ensure we had the size storage units we needed in the same building.

JULIE S. en

Grado:

It took almost 3 months to get a refund on a unit I exchanged for a larger one. I kept being billed for both units. Then I called many times and noone knew how to refund it reapply my money I pay for

Tracey C. en

Grado:

Friendly, helpful staff.

margo l. en

Grado:

Every time I needed to access my storage the doors wouldn't open, I had to go in the office and wait in line. Therefore I vacated my building and moved elsewhere. To much time lost.

Elizabeth R. en

Grado:

The employees were very helpful and nice. The only complaint that I have is that they raised the rent after only 4 months of storage.

daniel t. en

Grado:

ABSOLUTELY TERRIBLE!! D

Jaylah P. en

Grado:

My mother’s credit card was stolen and charged by Uhaul employees.

Keyandria S. en

Grado:

lock was still on door, had to wait for someone to come unlock it after hours and movers charged me extra for delay

constance b. en

Grado:

Thanks

DAVID J. en

Grado:

Well staffed and maintained facility. Location is easy to get to.

Benjamin M. en

Grado:

The sliding doors were broken to get in to storage area

ivan t. en

Grado:

Both Jeffrey and Christie were so kind and professional, doing their best to find the best solutions for our needs. Give them a raise!

juan s. en

Grado:

There was a break in and i was never informed. I had to contract a locksmith in order to find out about it because my lock had been changed.

Lisa W. en

Grado:

I like this location in kingwood. Besides having an office hiccup which was promptly addressed and corrected I cant say anything poor about the friendly service i get from Jeff and his team.

Juan A. en

Grado:

Great customer service! The front desk staff was very knowledgeable about the services

steven v. en

Grado:

Jeff is great. Clean facility. Robert is a good gm. I like this store better than Mesa and greenspoint

rob m. en

Grado:

Not sure if this survey is for my truck rental or storage unit. I am basing my experience based on my storage unit. My storage unit was broken into and I lost all my belongings. Police report created.

Jason K. en

Grado:

Great experience. Great customer service. Would recommend this facility to anyone that needs to rent a uhaul, buy moving supplies or to anyone that needs a temporary storage unit

ronald k. en

Grado:

Was supposed to be climate controlled but always 85 to 90 degrees. Furniture got ruined.

Danyale B. en

Grado:

Prices were extremely high following hurricane Harvey. I feel that this establishment took advantage of victims after a natural disaster. Other storage facilities are cheaper

PAUL M. en

Grado:

The staff is very helpful. understanding, and empathetic; we appreciate you.

DAYNA C. en

Grado:

I really appreciated the phone call asking if I had moved out and getting the unit closed out before being billed for another month. Great Job!

Milo M. en

Grado:

All the staff are very helpful. Trailers were clean, all lights working, hooked up by staff - all was good!

Deneen C. en

Grado:

Staff was very nice and friendly. Took care of my needs in a timely fashion. I would definitely be recommending to family and friends.

Jose H. en

Grado:

Have a wonderful staff very professional. I would like to commend Ms Christy most of all because always going beyond her call of duties very friendly and has a great attitude always willing to help

elijah g. en

Grado:

Staff was very nice

REBECCA K. en

Grado:

Great Job!

John M. en

Grado:

Your Staff is extremely courtious and Very Helpful thank you

Brian T. en

Grado:

Generally met expectations. Exterior doors were occasionally found open and/or broken (unlocked).

PAMELA JUSTICE A. en

Grado:

Renting was easy, but after I emptied out my unit I was charged again the next month. After 3 calls I'm still not sure if I'll get my money back because the documents they sent me don't make sense.

Doug T. en

Grado:

Card key entry system was frequently inoperative requiring staff assistance to open or reset card. Service wait time was frequently very long. E

Aprille E. en

Grado:

Worst place ever after renting from them for almost 2 years all my things were stolen and I was NEVER CONTACTED and all the Uhaul place could say was sorry the cops were suppose to contact you.

Brenda D. en

Grado:

My move out date was Saturday 1/5/19 I went in and checked out at approximately 12:30 or 1:00PM, I spoke with Cristy on 1/6/19 at 9:17AM and she was more helpful. Thanks you!!

DEBORAH V. en

Grado:

Extremely satisfied with the cleanliness and upkeep of the facility. The staff was always friendly and professional. The next time I have a need for storage, I will be a repeat customer. Thank you.

Roshelle B. en

Grado:

Friendly and awesome at what they do.

MARCELLA SUE J. en

Grado:

2069 unit was rented for my daughter she showed them how the place could be broken into. The manager gave her an eviction notice instead of calling me 832-364-3900 she was giving them a hard time

Maria S. en

Grado:

worse place ever !

Ella C. en

Grado:

Ashley was very helpful and friendly. Ashley has great customer service skills and was very pleasant to work with.

JODY R. en

Grado:

very good experience

Lynda C. en

Grado:

I would rent from this facility again.

jennifer b. en

Grado:

Horrible experience.

Samantha H. en

Grado:

the online payment option was NEVER working.

myrna i. en

Grado:

Terrible. Terrible. The building was poorly maintained. Not even a month into having a unit there it rained and my unit flooded. It was climate controlled. I lost almost everything. Horrible place.

Anne M. en

Grado:

Never any dolleys available in storage bldg c Office help was a long long wait time if you have 3 registers man them with 3 people Always a long wait in office for anything

JUDY F. en

Grado:

In the two months I rented a storage unit I was never able to get into the building without having to go back to the office at least once to get help in and usually more that twice each I went.

Neville K. en

Grado:

Great Service

Eli R. en

Grado:

staff was very helpful and friendly Get there early,

CLAY F. en

Grado:

Great Staff

Debra F. en

Grado:

Thank you for great service

sybil b. en

Grado:

I had no problem everything wasexcellent

CHRISTINA j. en

Grado:

MY STUFF WAS STOLEN!!! The staff showed no concern...wouldn't even look at me when I reported it. I believe it was an inside job, for more than 1 reason. If u care about your stuff, DO NOT GO THERE

ALTON R. en

Grado:

Will never use your services again!!!!!!

Gerald R. en

Grado:

Good rate for the value

Jaymie H. en

Grado:

Facilities were always clean especially the restroom

Terry A. en

Grado:

LADIES THAT CLEAN THE BLDGS ARE AWESOME.10 STARS FOR THEM.SECURE..SLIDING DOOR WAS BROKEN ON SEVERAL OCCAS COUPLE TIMES FOUND IT OPEN TO ALL.DESK STAFF GREAT BUT PROCESS SLOW AND LINE LONG.GREAT EXP

Raymond G. en

Grado:

Great location.

lois m. en

Grado:

Good place to use for storage, as well as, for renting moving supplies.

Randall c. en

Grado:

Had a good experience everything was convenient for our move

Gary A. en

Grado:

The staff was always helpful and friendly. I will use them again if I have any storage needs!!

TERRY R. en

Grado:

outstanding service

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