Awesome staff… very friendly and kind…
GERMAN H | First ImpressionsSelf Storage Units in Janesville, WI, 53545
U-Haul Moving & Storage en Janesville
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- 4.5 es la calificación promedio de clientes
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Debra T | Overall ExperienceGood service
samuel r | Overall ExperienceThis is the best facility. Everything is easy and seamless and the value is just incredible
Cynthia J | Overall ExperienceCody and the whole team at this storage unit was polite, patience and caring. My storage was there for almost a year and my things are clean and bug free. The staff are super nice and resourceful. I appreciate them all.
tonyiel p | Overall ExperienceThere is a lady with red hair who when needed help was very rude and disrespectful
Clarence h | Overall ExperienceEasy to access and convenient free equipment to unload. Cody was especially helpful
Wendy R | First ImpressionsVery courteous and helpful. Clean safe spaces.
Allison S | First ImpressionsThe staff was very helpful and walked us through every step of the process. The free storage lock was very convenient. Would definitely use this facility again.
Chris B | Overall ExperienceI couldn't get any of my furniture in the unit because of a pipe coming out of the wall making the door to the unit not open all the way. How inconvenient!! I had the unit for 2 days before I said something to the girl at the front desk, she looked for another unit and said there wasn't one anyways. I didnt even want a new unit I want my money back! I'm fed up with the whole experience! And do not want to spend my money on a place like that! And there's water damage on the ceiling above the unit with holes in the ceiling, I have pictures of it all! The girl didn't give my money back but said I could keep the lock...gheeee!! Thanks!!
Jessamin R | Overall ExperienceI had my unit for 2 days before I moved what little stuff I had to put in it. Because getting a dresser or couch in the unit would be impossible or VERY inconvenient. The door to the storage wouldn't open all the way because of pipes from the building in the way. My bigger furniture wouldn't fit because of that(i took pictures)Also the ceiling to my unit has part of the ceiling missing with water damage above my unit. (I took pictures). The front desk lady was going to see about another unit but because I'm fed up with the whole experience I don't want another one and she also said she didn't have another one that size anyway... so that wouldn't have been helpful anyways. Not even a tiny refund was suggested! And I've only had it for 2 days. But I get to keep the lock she said...cool!
Jessamin R | Online Move InWhen I arrived at the storage facility they did not have a reservation for me. After a half an hour of back and forth it turns out they had one available to accommodate me. The storage unit was all the way in the back of the facility and they would not allow us to pull up to the garage door to unload. We had to bring everything down two long hallways. There were no lights above my storage unit and the lights in the hallway were not close enough to illuminate the unit. The contract stated that it was a split level unit, it was not. When I asked the manager about it he said that a small area of about 4 ft was considered the split level area. The size of the storage unit was also smaller than what was stated in the contract. I was given a smaller unit than what I had reserved and charged more per month than I was quoted. I contacted customer service in May and never received a follow up call. I also mentioned it to the manager upon check in and check out and nothing was done to reimburse me or rectify the situation. I definitely will not be using or recommending UHaul for my future moves or storage needs.
Jeni J | Overall Experience