Excellent experience however the door keypad needs to be fixed

I visited our storage room only 3 or 4 times. On one of those visits,the lights weren't functioning, which was quite inconvenient. Otherwise, a great experience.

I have had 3 recent contacts with the uHaul store in Janesville, WI on Milwaukee St -- I had a trailer hitch placed on my truck, rented a 6x12 trailer to pick up in Colorado and return to this location, and took advantage of the free 30 days storage. We frequently use this location for business matters and have always had good service. The staff that I dealt with during these transactions were exceptional. I was under the gun to get the trailer hitch placed - it was ordered 7-10 days out and still not in when promised - the young man I dealt with called around and found one in Love's Park, a CSA drove down there to pick it up, and they stayed late to make sure the hitch was properly installed. When I was contacted to say the hitch wasn't in, the young man had already come up with solutions and made sure that I knew he was doing everything possible to make this happen. When I returned the trailer and rented the storage unit, the process was quick and painless and he even backed the trailer up for me. :-) Couldn't have been more happy with how things went and the team I worked with! Well done!

Everyone I delt with was very helpful and friendly

We were having issues with corporate Uhaul, and this Uhaul location went above and beyond to make us happy. We will recommend this location to all of our friends

Quick and easy online and in person

The 2nd outside panel worked ONCE to allow me access. I could only come during store hours to access my unit. I heard every excuse as to why it wasn't working. "Our IT guy is on vacation ""it isn't wo

Actually went much better than I thought it would Free unit for the first month just had to buy a $12. Lock from them which saved me some money...

Nice clean facility with helpful and friendly staff.

Since we stored the contents at the Janesville location we were disappointed that we could not drop off the trailer there. We had to drop off in Fort Atkinson the next day. Did not make any sense.

Water damaged ceiling caused mold inside. This needs to be addressed.

Climate controlled unit was great. Floor was flaking off in places, but overall worked for what I needed. Facility clean and staff was great to work with.

Everything went as hoped!

The ladies that were working when I arrived LATE were awesome! They helped me end a bad day in a good way!

Worst experience of my life my trailer started on fire witch resulted in the deaths of my dog and lizard I had to go 5 hrs off track for a second trailer witch had severely low/bald tires and so on

Thanks for your services.

Na

Make my move easy and seamless

Ggg

Amber did a great job.

Very responsive and accommodating.

Great job