Customer Reviews for U-Haul Moving & Storage of Janesville

4,967 reviews

1900 E Milwaukee St   Janesville, WI 53545
(E Of Randall)

(608) 756-3980

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(608) 756-3980

1900 E Milwaukee St
Janesville, WI 53545
(E Of Randall)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Drew G 
Rating:
5.0

Customer did not leave a comment.

Tomika H 
Rating:
5.0

Last minute change from Madison, WI pickup to Janesville. I was pretty annoyed that I had to Uber 50 mins but the location was well ran.

Austin R 
Rating:
4.0

Customer did not leave a comment.

MIKIN N 
Rating:
5.0

Customer did not leave a comment.

matthew h 
Rating:
4.0

Customer did not leave a comment.

don l 
Rating:
2.0

When we picked up the truck a check engine light was on, low tire pressure light was on and it only had 1/4 of a tank of gas and was very dirty on the outside. They filled the tire up with air, but we had to stop and put more air in it within two hours of having it filled. Very disappointed.

Lori V 
Rating:
5.0

Everything was so smooth and easy I have no comments to improve.

Patrick C 
Rating:
5.0

Customer did not leave a comment.

Andy B 
Rating:
5.0

Customer did not leave a comment.

Don G 
Rating:
4.0

U-Haul called me and stated this location needed a 6x12 trailer and asked me to tow one with my U-Haul. When I got there I noticed other 6x12 trailers. And the guy there said they don't need another one.

Jason B 
Rating:
5.0

Lower the rates a bit and not charge per mile

Anthony C 
Rating:
4.0

Customer did not leave a comment.

SUSAN R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SUSAN R 
Rating:
5.0

Customer did not leave a comment.

Clarence P 
Rating:
5.0

The customer service was outstanding. The truck was very clean and in great running condition. The instruction with everything was easy to understand.

Sue M 
Rating:
5.0

Customer did not leave a comment.

Greg S 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Matt at drop off in Janesville was awesome. There were 3 of us that rolled in close to closing time and he was so good about it - very helpful to all. We appreciated his great attitude and customer service!!

Jonathan H 
Rating:
5.0

keep up the excellent costumer service

Roland T 
Rating:
5.0

Very nice people to work with

brenda m 
Rating:
5.0

Customer did not leave a comment.

Tony C 
Rating:
5.0

Customer did not leave a comment.

Jim F 
Rating:
5.0

Love this U Haul!

Jane H 
Rating:
4.0

Customer did not leave a comment.

Michelle S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle S 
Rating:
3.0

Make sure the windows & mirrors are clean. Use cleaning solution on seats and especially the steering wheel with each rental!

Janis S 
Rating:
5.0

Great people to do usiness with,

James L 
Rating:
5.0

Customer did not leave a comment.

Jeremy W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY P 
Rating:
5.0

Customer did not leave a comment.

Pea p 
Rating:
5.0

Customer did not leave a comment.

Ray S 
Rating:
5.0

It was so easy and efficient using a Uhaul trailer!! The employees were also great and so helpful!!

Michelle E 
Rating:
5.0

Customer did not leave a comment.

Jason J 
Rating:
3.0

Customer did not leave a comment.

jacqueline p 
Rating:
5.0

totally satisfied.

matt p 
Rating:
5.0

Drop off was a very smooth transaction, pulled in before I got out of my car was greeted by an employee who checked out the trailer, disconnected it and had me on my way in less than three minutes. Extremely positive transaction.

Daniel M 
Rating:
5.0

Easy in and out process. Trained us on how to hook up the trailer.

Margaret G 
Rating:
5.0

Customer did not leave a comment.

Jennifer D 
Rating:
5.0

Customer did not leave a comment.

Janis S 
Rating:
5.0

Customer did not leave a comment.

Pea p 
Rating:
4.0

Customer did not leave a comment.

Danny B 
Rating:
5.0

Customer did not leave a comment.

marjorie w 
Rating:
5.0

Nothing. The girls were awesome. Quick, convenient, above and beyond. They made my first experience a breeze. The price will keep me coming back.

Rosemary M 
Rating:
5.0

Fantastic folks to work with! Thanks for all the help!

Jane H 
Rating:
4.0

Woman at the counter was very friendly, knowledgeable, and helpful. Transaction went ad smooth as possible. Thank you.

Larry M 
Rating:
5.0

Everything was simple and efficient. Thank you!

Mary Z 
Rating:
3.0

I spent an hour picking up my truck. The inspection process is difficult because the existing damage is very inconsistently marked. As I finished and was preparing to drive away, I was informed they needed to give me a different truck because the company wanted that specific truck at my destination. That should have been the company’s problem, not mine. It was then a challenge to get a new inspection link. Upon finishing my second inspection, I got in and noticed a cracked mirror I missed. I couldn’t edit the inspection, so I had to start and complete a third. The staff onsite were helpful and only doing as they were instructed, albeit with poor communication to them about the change in my reservation. Also, I did not the truck I requested. Notice more than 24 hours before I have no choice but to take what’s given would have been appreciated. I also would have appreciated enough mileage to get to my destination PLUS return the truck to the UHaul site. Instead, I was charged the three miles from my new home to the site.

Ryan P 
Rating:
5.0

Customer did not leave a comment.

Pea p 
Rating:
5.0

Customer did not leave a comment.

Kimberly C 
Rating:
5.0

Customer did not leave a comment.

kathy s  |  Overall Experience 
Rating:
5.0

This facility always does a great job, although there is a bit of a wait in the store when checking in (I suppose it's the typical labor shortage). I did use the call center for the first time and it went surprisingly well. I'll use it next time also. Kudos to the staff! Jim Inc.

JAMES I 
Rating:
5.0

Keep on doing what you are doing!!! Savannah was great, just peachy!!

Michael P 
Rating:
5.0

return area was full of vehicles and trailers. no where to park. I have used this place several times. Never had any problems at all, was just full this time. Must not have had enough help that day.

GARY P 
Rating:
3.0

The managet gave me the wrong contract paperwork with a different date, mileage, and gas tank reading. When I brought the truck back, the clerk tried to charge me an additional mile. Not a big deal at .99 a mile, but its the sloppiness of how the record keeping was.

greg c 
Rating:
5.0

Customer did not leave a comment.

George B 
Rating:
5.0

Customer did not leave a comment.

Mickey H 
Rating:
4.0

Customer Service was outstanding! If there is a bonus program, please place the Gentleman who was there that day into the program!

Timothy E 
Rating:
3.0

Customer did not leave a comment.

Annie K 
Rating:
5.0

Great service

Devin G 
Rating:
5.0

Customer did not leave a comment.

Jerry P 
Rating:
5.0

Customer did not leave a comment.

Erie C 
Rating:
4.0

Customer did not leave a comment.

Dustin E 
Rating:
4.0

Almost drop and go. Took no time at all.

Don G 
Rating:
5.0

Customer did not leave a comment.

Paul G 
Rating:
5.0

Customer did not leave a comment.

Jason D 
Rating:
5.0

Great people who care about your experience!

jim m 
Rating:
5.0

Customer did not leave a comment.

Buzz L 
Rating:
5.0

Again, very kind and helpful

Ernest G 
Rating:
5.0

Customer did not leave a comment.

Chris W 
Rating:
5.0

The team went above and beyond for me after Budget left me high and dry after a two month reservation. Even though UHaul was have a nation wide system issue they got me in a truck!

Leonard K 
Rating:
5.0

Customer did not leave a comment.

STEVEN R 
Rating:
4.0

Customer did not leave a comment.

Deborrah L 
Rating:
5.0

First off wanted to thank you for the good customer service. This location has some of the best employees I’ve seen in a long time. As a business owner was a pleasure renting with you.I’ll give this location five stars customer service everything was better than I expected. Keep up the good work.

MICHAEL G 
Rating:
4.0

Uhaul needs to improve the Mobile App Experience. Thank God that I arrived while the facility was still open. Thank you Uhaul personal for your help.

Tanya K 
Rating:
5.0

Customer did not leave a comment.

Dale P 
Rating:
4.0

Once again, like pretty much every time I rent something from U-Haul it takes 45 minutes that I didn’t have in my schedule to pick up a 6x12 trailer that I pre registered for. On this visit it wasn’t slow computers like 95% of the time, this time it was that the computers were down. Fix your computer problems for goodness sake!!!

John K 
Rating:
4.0

Customer did not leave a comment.

Robert F 
Rating:
5.0

Customer did not leave a comment.

Eric P 
Rating:
4.0

Customer did not leave a comment.

Destinie O 
Rating:
5.0

Love this U Haul the people are GREAT!

Jane H 
Rating:
5.0

Customer did not leave a comment.

brandon d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob B 
Rating:
1.0

Michael Topalov has a different work agenda as he is never available and doesnt call back. Was late day of pickup by 25 minutes. Called uhaul and no reservation was in computer . Once Michael showed up manually put info in and from that point things went the way it should’ve been done. I think he has another agenda going on

carol s 
Rating:
5.0

The gentlemen who helped us with our rental was very informative and had answers to all my questions. Very professional staff, and clean facility I would highly recommend this location to my friends and family! Keep up the good work and thanks again.

Clinton S 
Rating:
5.0

The staff was excellent. Friendly, knowledgable, and efficient. Truck was newer and clean.

Carrie C 
Rating:
5.0

Customer did not leave a comment.

Nicole R 
Rating:
3.0

This location could be recommended but definitely not for storage.

GLORIA C 
Rating:
5.0

Everything went great and received professional service. The Movers did a fantastic job!

Daniel K 
Rating:
5.0

Customer service was outstanding !!

Patrick B 
Rating:
4.0

Customer did not leave a comment.

Bethany S 
Rating:
5.0

Super easy to deal with. Had exactly what I was looking for at a reasonable rate.

john D 
Rating:
5.0

The U-Haul app wouldn’t load so I ended up having to go inside to get my truck which could have been an issue after hours. But everything went smoothly and the employee that helped me was great.

Jessica K 
Rating:
2.0

Specifically asked if the ramp was at least 5 feet wide prior to leaving the site. Was told it was by the employee. Got to our location and it was 4'9" and we couldn't actually load our cargo because the ramp wasn't wide enough. Never actually used to the Uhaul. Otherwise the trailer tows nicely and was really easy to drive with. Well built.

Rory B 
Rating:
5.0

Customer did not leave a comment.

Steven G 
Rating:
5.0

Customer did not leave a comment.

Donna P 
Rating:
4.0

Customer did not leave a comment.

Kymberlie G 
Rating:
5.0

Customer did not leave a comment.

David G 
Rating:
5.0

Customer did not leave a comment.

Taylor J 
Rating:
5.0

Everything and every employee were great. Couldn't have been more pleased

Garrett s 
Rating:
5.0

Customer did not leave a comment.

Benjamin G 
Rating:
5.0

Customer did not leave a comment.

Jennifer H 
Rating:
1.0

Unfortunately, the return experience was not good and overall we were charged quite a lot extra. We tried to return the uhaul truck before the store closed, and attempted to call beforehand to let the location know we were almost there, but no one answered. When we arrived right at close the door was locked, so I knocked, and eventually a woman with a nose piercing answered. I explained to her that my wife made a mistake while refilling the Uhaul Truck and accidentally gave it a full tank, but the girl said they do not give reimbursements for accidental gas refills. I explained we also had to drive an extra trip from Madison to Janesville, and if there is a possibility to get rid of the extra mileage charges due to the overfilling of the gas tank, she said no and it was obvious she just wanted to get out of there and go home. Can’t blame her, but in order to do a mobile truck return, we had to charge our card a large amount due to the extra mileage. Very frustrating experience that turned a $190 rental into a rental costing over $300, with no assistance to help engage this. It also didn’t help my experience that when I booked through the Uhaul website, I found out everything was more expensive than using the mobile app that I looked through later. Overall, I was not happy with our Uhaul rental and neither was my wife.

Christopher A 
Rating:
2.0

I received the confirmation text/email that my selected location was all set for mobile pickup AND IT WAS NOT. After time talking to a U-Haul representative she got our location switched to Janesville. This was very inconvenient and upsetting.

MICHELE N 
Rating:
5.0

Counter women was outstanding!

John M 
Rating:
5.0

Customer did not leave a comment.

Kenneth F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kevin s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clarence h  |  Online Move In 
Rating:
1.0

When I arrived at the storage facility they did not have a reservation for me. After a half an hour of back and forth it turns out they had one available to accommodate me. The storage unit was all the way in the back of the facility and they would not allow us to pull up to the garage door to unload. We had to bring everything down two long hallways. There were no lights above my storage unit and the lights in the hallway were not close enough to illuminate the unit. The contract stated that it was a split level unit, it was not. When I asked the manager about it he said that a small area of about 4 ft was considered the split level area. The size of the storage unit was also smaller than what was stated in the contract. I was given a smaller unit than what I had reserved and charged more per month than I was quoted. I contacted customer service in May and never received a follow up call. I also mentioned it to the manager upon check in and check out and nothing was done to reimburse me or rectify the situation. I definitely will not be using or recommending UHaul for my future moves or storage needs.

Jeni J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sarah R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Collette B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharmane A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SAMUEL D  |  First Impressions 
Rating:
1.0

Paid my storage bill May 19th June 1st moved out they refused to refund half of my money back and refused to let me put my lock back on to continue using it and then they wanted me to pay another month even though I was paid up until June 19th, they told me they cut my lock off the unit if I put it back on first of all that lock is my property not theirs and I paid for that storage unit until the 19th unacceptable very rude and disrespectful manager

TAMMY D  |  Overall Experience 
Rating:
5.0

Your rates are to high I found a place for $90.00 and it's 4times the size I like U-Haul but I have to get my money worth and unfortunately it's at another place... 😔 Sorry

john n  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STACEY N  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John R  |  First Impressions 
Rating:
4.0

I have gotten at least 20 emails from U-Haul with no way to unsubscribe. I never left my storage unit and yet had to get it reassigned and now my email is being blown up every hour with an email stating to do the survey. It’s the only reason I’m doing the survey right now is to stop all these emails.

Patricia D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew s  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brandon G  |  Overall Experience 
Rating:
5.0

Unbelievable. I had the most negative experience with another storage company and then I tried U-Haul and my experience was so easy. Just wonderful

Cythina J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESLIE M  |  Overall Experience 
Rating:
5.0

Extremely helpful and kind employees you have in Janesville WI. Thank you!

CHERRY B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carl S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DOUG H  |  Overall Experience 
Rating:
5.0

We were very pleased with the staff and the overall experience. 😀

JANE H  |  Overall Experience 
Rating:
5.0

Very helpful staff!

Randy R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vincent e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan F  |  Overall Experience 
Rating:
5.0

Raven is the best very friendly and helpful.

Charity T  |  Overall Experience 
Rating:
5.0

If everything else was completely horrible, I would still go back because of Cody. Best manager ever!

john m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roy w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charity T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvia S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEBRA S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARKALLAN P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john n  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhiannon R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine L  |  Overall Experience 
Rating:
5.0

UHaul and the Self Service storage Employees were top Notch. They were polite, helpful, accommodating and patient. I had originally scheduled a drop off at another location and UHaul made it pain free to change the drop off to the place we stored our belongings. They didn't even blink an eye. That was a total game changer for us. I would recommend them everyday of the week and twice on Sunday. Fantastic experience. They made a stressful, emotional time and incredibly smooth transition. THANK YOU!

Sandy T  |  First Impressions 
Rating:
1.0

Cody Johnson should be fired , not helpful , was rude and was not doing his job! Don’t know how he got his name on door but it should be taken off . Any questions please call me at 8593933438 , I did file complaint against him and hope he’s fired!!! Very unsatisfactory service.!!!! I didn’t not use any of uhaul units , I went to another company! Would not recommend uhaul storage to anyone after my experience. My money was supposedly refunded but have not seen it on my credit card. Would love to discuss this with someone other than Cody Johnson please call me!!!!

Mildred H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eleanor C  |  Overall Experience 
Rating:
4.0

Recently, since Cody has been Manager, the facility has been very well kept up and accommodating. He has done an excellent job! The move out was stream line and easy.

GERBER P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donald B  |  First Impressions 
Rating:
5.0

Good

Amira W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gracey M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorrie M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Maira A  |  Overall Experience 
Rating:
3.0

They need to work on answering the phone. No one in that place ever answers the phone and it frustrating to have to be on hold forever with customer care.

Deanna H  |  Overall Experience 
Rating:
4.0

Sadly someone tried to break into our unit and when I notified manager on check out no one was really too concerned. Disappointing. I am a Real Estate Broker and refer numerous people to this facility- Krista Shortreed

Timothy S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Eric H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tasha C  |  Overall Experience 
Rating:
4.0

Excellent experience however the door keypad needs to be fixed

karen m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diane F  |  Overall Experience 
Rating:
5.0

I visited our storage room only 3 or 4 times. On one of those visits,the lights weren't functioning, which was quite inconvenient. Otherwise, a great experience.

kate f  |  Overall Experience 
Rating:
5.0

I have had 3 recent contacts with the uHaul store in Janesville, WI on Milwaukee St -- I had a trailer hitch placed on my truck, rented a 6x12 trailer to pick up in Colorado and return to this location, and took advantage of the free 30 days storage. We frequently use this location for business matters and have always had good service. The staff that I dealt with during these transactions were exceptional. I was under the gun to get the trailer hitch placed - it was ordered 7-10 days out and still not in when promised - the young man I dealt with called around and found one in Love's Park, a CSA drove down there to pick it up, and they stayed late to make sure the hitch was properly installed. When I was contacted to say the hitch wasn't in, the young man had already come up with solutions and made sure that I knew he was doing everything possible to make this happen. When I returned the trailer and rented the storage unit, the process was quick and painless and he even backed the trailer up for me. :-) Couldn't have been more happy with how things went and the team I worked with! Well done!

Lori S  |  First Impressions 
Rating:
5.0

Everyone I delt with was very helpful and friendly

Matmanivong S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Penny W  |  Overall Experience 
Rating:
5.0

We were having issues with corporate Uhaul, and this Uhaul location went above and beyond to make us happy. We will recommend this location to all of our friends

Adam W  |  Overall Experience 
Rating:
5.0

Quick and easy online and in person

karen m  |  First Impressions 
Rating:
2.0

The 2nd outside panel worked ONCE to allow me access. I could only come during store hours to access my unit. I heard every excuse as to why it wasn't working. "Our IT guy is on vacation ""it isn't wo

JODI C  |  Overall Experience 
Rating:
5.0

Actually went much better than I thought it would Free unit for the first month just had to buy a $12. Lock from them which saved me some money...

Jeff E  |  First Impressions 
Rating:
4.0

Nice clean facility with helpful and friendly staff.

Deb B  |  First Impressions 
Rating:
2.0

Since we stored the contents at the Janesville location we were disappointed that we could not drop off the trailer there. We had to drop off in Fort Atkinson the next day. Did not make any sense.

Michael I  |  First Impressions 
Rating:
3.0

Water damaged ceiling caused mold inside. This needs to be addressed.

JILL C  |  Overall Experience 
Rating:
4.0

Climate controlled unit was great. Floor was flaking off in places, but overall worked for what I needed. Facility clean and staff was great to work with.

JONATHAN L  |  Overall Experience 
Rating:
5.0

Everything went as hoped!

Brenda A  |  Overall Experience 
Rating:
5.0

The ladies that were working when I arrived LATE were awesome! They helped me end a bad day in a good way!

Brenda A  |  First Impressions 
Rating:
1.0

Worst experience of my life my trailer started on fire witch resulted in the deaths of my dog and lizard I had to go 5 hrs off track for a second trailer witch had severely low/bald tires and so on

SAMANTHA A  |  First Impressions 
Rating:
5.0

Thanks for your services.

Randy W  |  Overall Experience 
Rating:
3.0

Na

Jess R  |  Overall Experience 
Rating:
5.0

Make my move easy and seamless

Sidney B  |  Overall Experience 
Rating:
5.0

Ggg

CHRIS M  |  First Impressions 
Rating:
5.0

Amber did a great job.

Floyd G  |  First Impressions 
Rating:
5.0

Very responsive and accommodating.

Cynthia V  |  First Impressions 
Rating:
5.0

Great job

Lakeisha C  |  First Impressions 
Rating:
5.0

very friendly agent at counter. Took our reservation for out of state pick up to move stuff back locally and helped us with renting storage unit. Showed us multiple units. Great experience!!

Paul R  |  First Impressions 
Rating:
5.0

Great service

Reginald T  |  Overall Experience 
Rating:
1.0

Every time took over an hour to do anything. I never had a storage that I had to pay extra tho have 24 hour access to my own belongings. Very unsatisfied and won't use Uhaul again.

gayle C  |  Overall Experience 
Rating:
5.0

Was very helpful with truck rental, storage and box purchases

Diane R  |  First Impressions 
Rating:
4.0

Good, clean facility. You have to wait to talk to someone on the phone. Should have explained the double keypad usage for after hours access when I got the unit - wasted a trip the first time.

keri a  |  Overall Experience 
Rating:
5.0

A very special thank you to your associate named Trish who went above and beyond to help us when my daughter needed an emergency storage area for her personal items. Very clean unit-nice facility!

Mary O  |  Overall Experience 
Rating:
4.0

Fine quality

Jennifer O  |  Reservation 
Rating:
5.0

Very helpful when U-Haul appeared to have misplaced the equipments.

Sheung T  |  Overall Experience 
Rating:
1.0

Everyone from your Corporate Headquarters to the folks at your rental office need team training on basic computer skills to handle financial issues over the phone including how to close out an account

Julie B  |  Overall Experience 
Rating:
3.0

Everything was fine but when I was moving things in there was a smell by my unit that could have been something dead or …. I told them about it and they had it figured out when I came back

Lisa S  |  Overall Experience 
Rating:
5.0

I never went into the service center, but the communication with them was great, and u-box arrived with no damage to the contents. Was a nice way to ship things without having to drive a truck

sandra b  |  Overall Experience 
Rating:
5.0

Overall a good experience

Scott C  |  Overall Experience 
Rating:
2.0

I moved out before my free month was up. Got a bill staing i owe rent plus late fees. Emailed and called and can NEVER get through. To this day i dont know what is going on. This is NOT the 1st.

angel p  |  Overall Experience 
Rating:
1.0

The corridors between storage lockers are to narrow and the locker doors too low and narrow to accommodate large furniture items

Alfred W  |  Overall Experience 
No reviews have been submitted for this location.

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