Customer Reviews for U-Haul Moving & Storage of Janesville

3799 comentarios

1900 E Milwaukee St   Janesville, WI 53545
(E Of Randall)

(608) 756-3980

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(608) 756-3980

1900 E Milwaukee St
Janesville, WI 53545
(E Of Randall)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA L. 
Clasificación:
5.0

Need more than one individual working on a weekend, including on Friday.

KATHLEEN V. 
Clasificación:
5.0

Raven is always very helpful and friendly!

VICKI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW O. 
Clasificación:
5.0

Jesse usually takes care of the rentals for me. He is excellent and why I keep coming back. The other manager was there to check me in from another store and he also was excellent

JANE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
3.0

El cliente no dejó un comentario.

tia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA W. 
Clasificación:
5.0

I could not check in the trailer when I arrived after normal business hours. I tried on line but none of my numbers were recognized. Very frustrating. Was on hold for over 30 min and finally took pictures and left and called when on the road.

Brian O. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas S. 
Clasificación:
5.0

Excellent customer service and staff professionalism.

GORDON L. 
Clasificación:
3.0

The website is terrible. I tried signing up to pick it up at 2:00pm. I put that time in the website several times and when I got there he told me I was supposed to pick it up at 7, and then he extended it to 11, and then it got cancelled. Luckily he still had a truck available and let me have it for 23 hours. So the employee rectified the situation but I was not happy with the website and not getting a call before they cancelled my reservation.

SARAH H. 
Clasificación:
5.0

Great customer service and seamless process. The only thing I could think to improve on is the latent cigarette smell that many of vehicles have. Admittedly I am more sensitive to that than most.

Todd G. 
Clasificación:
5.0

Second time I have used this location. Everything was very efficient. I was in and out quickly both times. Equipment was as advertised. Both young men explained everything to me and they got me going pronto. I had a good experience.

randy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALVIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse B. 
Clasificación:
5.0

The staff member on duty dealt with my needs very well

MICHAEL T. 
Clasificación:
4.0

This was the first time I rented a cargo van. Very easy and will definitely go back again. No complaints from me ravine was very helpful.

VINCENT M. 
Clasificación:
5.0

I don't see anything that needs improving. Online reservation was smooth, both employees we contacted were helpful, nice, and enthusiastic. the truck was awesome. We hadn't hired a UHaul truck in years. So much has improved since then.

VICKI D. 
Clasificación:
5.0

Great experience

Norman T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra H. 
Clasificación:
5.0

Staff was very good.

JAMES I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

They were great swapping out a trailer that had issues and we were on our way very quickly after that. Made our day go much smoother- Thank You!!

KENTON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA C. 
Clasificación:
4.0

Your App never works properly to return trucks. This time it wouldn't allow me to check it in, there was no CONTINUE button to continue....

ANNESSA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin D. 
Clasificación:
4.0

El cliente no dejó un comentario.

TASHA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

The young kid that's the manager of this location is awesome. Very polite and helpful.

JANE K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
4.0

Have pads available. I had reserved two packages and the truck container was empty. Luckily the work crew I hired had pads

PAUL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAMELA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE L. 
Clasificación:
1.0

I paid extra to rent a u-haul with a dolly, we didn't not receive a u-haul with a dolly. Because of that our moving took four times as long, I had to extend our rental not once but twice, and we had to call extra people to help us. On top of that our gas tank was under half when we first picked up our uhaul, so I had to spend an additional $50 to make sure we A.) Had enough gas to get moved, and B.) Not get charged for returning it literally empty. I've already reached out once and gotten zero response.

Savannah C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD J. 
Clasificación:
5.0

Both CS representatives were very kind and helpful.

JOHN D. 
Clasificación:
3.0

El cliente no dejó un comentario.

DINEEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL L. 
Clasificación:
5.0

The aux input didn't seem to work. The sticker said to hit the am/fm button until int showed on the screen but that never switched even with the cord plugged in

TIMOTHY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

Great service as always

KEVIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARISSA O. 
Clasificación:
4.0

Great experience, I had absolutely no trouble renting from this location. Extended contract twice, with easy approval. Gracias.

STEVEN M. 
Clasificación:
5.0

Janesville location was awesome. Between Megan and Raven it was great. They were able to answer my questions and explained everything very well. Great ladies to have on your team.

Megan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK G. 
Clasificación:
1.0

Took them 30 minutes to find the key. Wasnot contactless pick up at all. Truck was buried in 4" of snow and ice. Hadn't been ran in over 2 weeks and needed 20 minutes to warm up, old food, Cigarette burns and ashes all over. They did not give us the appliance dolly. $150 for a 10' truck for 4 hours. Raven is as rude as they come and slower than a snail. Never again!

Jennifer R. 
Clasificación:
4.0

Didnt start out very good because I reserved a 17ft I was to pick up at our janesville uhall and when I looked online the day of it showed pick up was s beloit I wasnt pleased with that being my plans for the move were already set in motion and I did not have the time to drive all the way there. I had a very nice young lady (Raven) that made the process a smooth transition to a 15ft in janesville after that all went well.. Thank You! Cindy

CINDY L. 
Clasificación:
5.0

Very nice people helped me Saturday afternoon and also on Sunday!

VICKI M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kieth A. 
Clasificación:
5.0

Nothing needs improvement. Great place to go. Always feel welcomed.

AMY R. 
Clasificación:
4.0

Friendly and nice people. Very helpful

Mathew H. 
Clasificación:
5.0

Good service, attendants were polite and professional for both pickup and return. I'm a repeat customer, their customer service is always top notch.

James Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOY C. 
Clasificación:
5.0

Always friendly and helpful service at this location!

Jeffery B. 
Clasificación:
5.0

Excellent service as always.

Katheryn T. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES N. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICHOLAS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
2.0

The truck I rented had two empty beer cans in the bed of the truck. The interior smelled of cigarette smoke and the lady at the counter was rude.

Timothy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD G. 
Clasificación:
4.0

El cliente no dejó un comentario.

DUANE M. 
Clasificación:
4.0

Have trailers available at more locations. Had to drive 50 miles for the correct trailer. Reserved trailer one week in advance.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Athena S. 
Clasificación:
5.0

Very friendly and fast service

PATRICIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rahn S. 
Clasificación:
3.0

When I returned the trailer the young lady who checked me in told me to unhitch the trailer myself. This is the first time your staff has not done that for me.

Steven T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad S. 
Clasificación:
5.0

Employees were courteous, helpful and efficient. Check in was easy. In and out in 5 minutes. Returning the vehicle was also easy on convenient.

DEBRA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
5.0

Very professional and convenient.

PREYANSHU P. 
Clasificación:
1.0

My drop off location was changed on the day after picking up the trailer I had to drive it back 3 hours!!!! Will never use again!!!

Michael O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL C. 
Clasificación:
3.0

But I never received my receipt in my email.

KENNETH G. 
Clasificación:
5.0

Quick and easy process!! Stress free which was exactly what was needed as moving is already it's own stressor!! Staff was also very courteous!!!

Roger M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY G. 
Clasificación:
4.0

Location is a little out of the way. But that was not a deterrent for us at all.

DANIEL N. 
Clasificación:
1.0

Clean the snow and ice out of your trailers and have a associate who wants to be there!!

Zachary T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel R. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
3.0

I was overcharged for my rental by a day and the fuel level on my contract was off by almost a quarter tank from when I picked up the truck.

Blake Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tasha C.  |  Overall Experience 
Clasificación:
4.0

Excellent experience however the door keypad needs to be fixed

karen m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Diane F.  |  Overall Experience 
Clasificación:
5.0

I visited our storage room only 3 or 4 times. On one of those visits,the lights weren't functioning, which was quite inconvenient. Otherwise, a great experience.

kate f.  |  Overall Experience 
Clasificación:
5.0

I have had 3 recent contacts with the uHaul store in Janesville, WI on Milwaukee St -- I had a trailer hitch placed on my truck, rented a 6x12 trailer to pick up in Colorado and return to this location, and took advantage of the free 30 days storage. We frequently use this location for business matters and have always had good service. The staff that I dealt with during these transactions were exceptional. I was under the gun to get the trailer hitch placed - it was ordered 7-10 days out and still not in when promised - the young man I dealt with called around and found one in Love's Park, a CSA drove down there to pick it up, and they stayed late to make sure the hitch was properly installed. When I was contacted to say the hitch wasn't in, the young man had already come up with solutions and made sure that I knew he was doing everything possible to make this happen. When I returned the trailer and rented the storage unit, the process was quick and painless and he even backed the trailer up for me. :-) Couldn't have been more happy with how things went and the team I worked with! Well done!

Lori S.  |  First Impressions 
Clasificación:
5.0

Everyone I delt with was very helpful and friendly

Matmanivong S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Penny W.  |  Overall Experience 
Clasificación:
5.0

We were having issues with corporate Uhaul, and this Uhaul location went above and beyond to make us happy. We will recommend this location to all of our friends

Adam W.  |  Overall Experience 
Clasificación:
5.0

Quick and easy online and in person

karen m.  |  First Impressions 
Clasificación:
2.0

The 2nd outside panel worked ONCE to allow me access. I could only come during store hours to access my unit. I heard every excuse as to why it wasn't working. "Our IT guy is on vacation ""it isn't wo

JODI C.  |  Overall Experience 
Clasificación:
5.0

Actually went much better than I thought it would Free unit for the first month just had to buy a $12. Lock from them which saved me some money...

Jeff E.  |  First Impressions 
Clasificación:
4.0

Nice clean facility with helpful and friendly staff.

Deb B.  |  First Impressions 
Clasificación:
2.0

Since we stored the contents at the Janesville location we were disappointed that we could not drop off the trailer there. We had to drop off in Fort Atkinson the next day. Did not make any sense.

Michael I.  |  First Impressions 
Clasificación:
3.0

Water damaged ceiling caused mold inside. This needs to be addressed.

jill c.  |  Overall Experience 
Clasificación:
4.0

Climate controlled unit was great. Floor was flaking off in places, but overall worked for what I needed. Facility clean and staff was great to work with.

JONATHAN L.  |  Overall Experience 
Clasificación:
5.0

Everything went as hoped!

Brenda A.  |  Overall Experience 
Clasificación:
5.0

The ladies that were working when I arrived LATE were awesome! They helped me end a bad day in a good way!

Brenda A.  |  First Impressions 
Clasificación:
1.0

Worst experience of my life my trailer started on fire witch resulted in the deaths of my dog and lizard I had to go 5 hrs off track for a second trailer witch had severely low/bald tires and so on

SAMANTHA A.  |  First Impressions 
Clasificación:
5.0

Thanks for your services.

Randy W.  |  Overall Experience 
Clasificación:
3.0

Na

Jess R.  |  Overall Experience 
Clasificación:
5.0

Make my move easy and seamless

Sidney B.  |  Overall Experience 
Clasificación:
5.0

Ggg

CHRIS M.  |  First Impressions 
Clasificación:
5.0

Amber did a great job.

Floyd G.  |  First Impressions 
Clasificación:
5.0

Very responsive and accommodating.

Cynthia V.  |  First Impressions 
Clasificación:
5.0

Great job

Lakeisha C.  |  First Impressions 
Clasificación:
5.0

very friendly agent at counter. Took our reservation for out of state pick up to move stuff back locally and helped us with renting storage unit. Showed us multiple units. Great experience!!

Paul R.  |  First Impressions 
Clasificación:
5.0

Great service

Reginald T.  |  Overall Experience 
Clasificación:
1.0

Every time took over an hour to do anything. I never had a storage that I had to pay extra tho have 24 hour access to my own belongings. Very unsatisfied and won't use Uhaul again.

gayle C.  |  Overall Experience 
Clasificación:
5.0

Was very helpful with truck rental, storage and box purchases

Diane R.  |  First Impressions 
Clasificación:
4.0

Good, clean facility. You have to wait to talk to someone on the phone. Should have explained the double keypad usage for after hours access when I got the unit - wasted a trip the first time.

keri ann h.  |  Overall Experience 
Clasificación:
5.0

A very special thank you to your associate named Trish who went above and beyond to help us when my daughter needed an emergency storage area for her personal items. Very clean unit-nice facility!

Mary O.  |  Overall Experience 
Clasificación:
4.0

Fine quality

Jennifer O. | Reservación
Clasificación:
5.0

Very helpful when U-Haul appeared to have misplaced the equipments.

Sheung T.  |  Overall Experience 
Clasificación:
1.0

Everyone from your Corporate Headquarters to the folks at your rental office need team training on basic computer skills to handle financial issues over the phone including how to close out an account

Julie B.  |  Overall Experience 
Clasificación:
3.0

Everything was fine but when I was moving things in there was a smell by my unit that could have been something dead or …. I told them about it and they had it figured out when I came back

Lisa S.  |  Overall Experience 
Clasificación:
5.0

I never went into the service center, but the communication with them was great, and u-box arrived with no damage to the contents. Was a nice way to ship things without having to drive a truck

sandra b.  |  Overall Experience 
Clasificación:
5.0

Overall a good experience

Scott C.  |  Overall Experience 
Clasificación:
2.0

I moved out before my free month was up. Got a bill staing i owe rent plus late fees. Emailed and called and can NEVER get through. To this day i dont know what is going on. This is NOT the 1st.

angel p.  |  Overall Experience 
Clasificación:
1.0

The corridors between storage lockers are to narrow and the locker doors too low and narrow to accommodate large furniture items

Alfred W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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  • Ícono de remolque
    Remolques y remolcado

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    Autoalmacenamiento

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    Contenedores U-Box®

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    Suministros de mudanza

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    Enganches para remolque

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    Propano

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