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Andrew A | Overall ExperienceSelf Storage Units in Jackson, TN, 38305
U-Haul Moving & Storage en Jackson
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- 4.5 es la calificación promedio de clientes
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Excellent Service
Linda J | First ImpressionsI gave a 4 star review only because they would not prorate my rental fee for me. I had paid $79.95 on time for 8 months. My storage fee was due June 27th and I informed them I would be moving everything out and closing out account on July 8th and if they would prorate my fee. They would not. So I paid $79.95 for 11 days of storage. Not fair!
Tykesia G | Overall ExperienceMoved out only because of inconvenience of my living area. Otherwise, the unit was great!!
Deneatra C | Overall ExperienceI have been with U-Haul for right at ten years from Wisconsin to Tennessee. Cons: The black lady in your customer service area is very rude and should be reminded that all customers should be respected. I tried calling for two days to this location to alert of my move with no response. Finally, someone answered day three. I should not be billed any longer. Pros: The building was always accessible anytime, I rented both outside and inside units.
Feryl W | Overall ExperienceCustomer service employee was very patient, informative and polite…. Would definitely recommend this location again.
TENISHA S | First ImpressionsJuanita was the best help with the moving process
Tyrin G | First ImpressionsThe only thing I would suggest is that they walk to the doors and show you how to get in instead of telling you. Plus show you how to open the garage door and keep them open. Our reason for going with them was the free month.
Jeff D | First ImpressionsThe staff at the Old Hickory location are simply the best, they are compassionate and understanding of customers individual needs, resources, and current situations. I'm a repeat customer of this location multiple times, and will continue to be, as needed in the future.
Samuel R | First ImpressionsThe staff barely want to help . I went in there to rent a truck that I had a reservation for the lights were off when I went at 11:30 and when I went back at 420 mind you I was there 5.5 hours and never got a truck had to go to a different location just to come back because my storage was at the old hickory location. They complain they didn’t have a manager so it was some things they couldn’t do . Like let rent a cargo van after I had rented one a week prior saying policies have changed .
LATOYA D | Overall ExperienceJust needed to cut my expenses.
NANCY G | Overall Experience