We rented a dozen moving pads and were told to get a package of same from a bin. It turned out that there were only 6 pads in one package which we only found out when we opened them. It was too late to go back for another package.STEPHEN C.
Customer Reviews for U-Haul Moving & Storage of Jackson
Jackson, TN 38305
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Cambio de propano
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
It was completely ridiculous and a major inconvenience that there was no backup plan/paper system with the system being down on 4/18/21. I had family drive 4 hours to help me and it put us in a bind. This makes me not want to use uhaul in the future and definitely would not recommend uhaul!Jana S.
Provide a friendlier staff member. She was extremely rude and very short at pick up and return. At pick up she handed me the key and said "your truck is outside" she did not do a walk around which is supposed to happen. The paperwork said the tank was full and it was not. I drove 29 miles and the truck help $30 in gas. That shows there is no way the truck was on full. But since there was no walk around at pick up i have no way to prove it. At return the sign on the canopy says to remain in vehicle for inspection. The same female came out said are you returning. I responded "yes" she said did you pay with a card? I said "yes" she said just leave i will get it later. I have a problem with this because once again if she had charged me with any damage. I was already gone and no way to defend the charges. I was very disappointed in the customer service at this location!John W.
Make sure gas tank is not empty when I pick up the truck.JOHN B.
El cliente no dejó un comentario.Theodore N.
Yall was great with serviceATTACHE J.
Perfect experience! I've used u-haul many times over the years but this was hands down the best experience I've had from start to finish. Incredibly friendly and helpful employees. A+DANIEL P.
Everything was good.ross H.
Nothing everything was perfectShelia J.
El cliente no dejó un comentario.Monique A.
El cliente no dejó un comentario.marquita H.
Make sure to check gas levels for accuracy.Terry R.
Need some strong person here to help the elderly with taking the trailer off. Very difficult for a 68 year old to lift and move the trailer.Timothy B.
El cliente no dejó un comentario.DALTON T.
Worked and cleared up drop off specsRICK P.
El cliente no dejó un comentario.Jesse P.
El cliente no dejó un comentario.CHRISTOPHER A.
This location is a busy one. I stood in front of the counter for several minutes with multiple people behind the counter but only one person was helping customers. No one said a word to me or any customer until they were ready for us to step forward. Acknowledgement of the customers and opening other lines would be a big service.Daniel R.
El cliente no dejó un comentario.jamie K.
El cliente no dejó un comentario.korean h. | Online Move In
El cliente no dejó un comentario.Kevin S.
We had wonderful customer service both while renting the truck and in returning it! Sharon was especially helpful as we were in a difficult time constraint.David C.
El cliente no dejó un comentario.CHASITY W.
El cliente no dejó un comentario.KARLA A.
El cliente no dejó un comentario.dawn k. | First Impressions
El cliente no dejó un comentario.Riley S.
Treated me good have know uhaul for many years very nice place treated me goodLARRY H. | First Impressions
El cliente no dejó un comentario.Jessalyn M.
I have nothing negative to say about U-Haul. I have always had a positive experience. GraciasSonia B.
Fast and courteous servicePELVISE R.
El cliente no dejó un comentario.KEVIN W.
Needed more help in the store. There was only one person working and I had to wait longer than I should have had too to get the trailer hooked up. Other than that it was good.Cindy P.
Excellent service while I was in a crisis moment and having a melt down because movers didn't show up. Was able to extend rental, etc. Excellent staff answered all questions by phone and in person. Cannot say enough good things about my experience with the Jackson staff at Old Hickory location.BOBO R.
El cliente no dejó un comentario.Doyle L.
El cliente no dejó un comentario.dennice m. | First Impressions
The man that checked me out had a bad attitude but it was fast and easy to get.Alexandra C.
El cliente no dejó un comentario.Carey B.
Better service from management. The current manager was very rude and of no help at all. She stood there eating at the register area talking to me in a tone as if I was bothering her and talking to me and a in calling phone customers at the same time. I was trying to check in my truck rental and ask to see how much gas I needed to get the truck back at the correct level. She informed me she already checked me in and no one had even che kes the truck or had the key back in their possession. She's beyond rude and you cant put everyone everywhere. She is not managing material by far. You should rethink her position and there were more customer complaints that day than mine.SHANDRICA M.
El cliente no dejó un comentario.Kyonn G. | First Impressions
El cliente no dejó un comentario.Christina J.
Overall It was good except it cost me 500 dollars to use it for 24hrs which Is insane .i will not b using them again either..Devon S.
Big place right off main road.SCOTT O.
Excellent customer serviceTammy P. | First Impressions
El cliente no dejó un comentario.John R.
El cliente no dejó un comentario.JOHN M.
I waited on hold for over 2 hrs in the span of 3 calls and it made me lose my job i needed the truck for. I wont be using uhaul again unless i get a discountJohn S.
Make sure the person working there knows what they are doingPatrick C.
El cliente no dejó un comentario.CHRISTOPHER B.
El cliente no dejó un comentario.STEVEN M.
El cliente no dejó un comentario.AALIYAH M.
Very nice! It is so quick and easy! So friendly!BARBARA S.
El cliente no dejó un comentario.Mattie H.
Nothing???? The two young ladies who worked on Saturday they was friendly and super helpfulVeronica B.
El cliente no dejó un comentario.RODERICK R.
El cliente no dejó un comentario.SHILONDA B.
El cliente no dejó un comentario.SAMONE H.
El cliente no dejó un comentario.DONNIE P.
El cliente no dejó un comentario.Mary G.
El cliente no dejó un comentario.Caitlin R.
The customer service representative that assisted me was very professional and knowledgeable. Despite her PC locking up, customers coming in non-stop, and my visible frustration that I did not get there on time (due to circumstances beyond my control), she stayed calm, cool and collective. She found me another truck and explained the situation. She was polite and helpful. Gracias.MARIA V.
We are vert well pleased. They held our unit an extra day as we had something come up and couldn't move in on Jan. 1Martha D. | First Impressions
El cliente no dejó un comentario.Brian D.
El cliente no dejó un comentario.Steven H.
El cliente no dejó un comentario.Charles B. | Overall Experience
Everything went smoothlyelite S.
Nothing at all everything is goodJAMES P.
The manager was very friendly and knowledgeable.Joel F.
El cliente no dejó un comentario.Michael W.
Original pick up location was on Airways Blvd in Jackson, TN. Had scheduled for in person rental and fully expected a LIVE person to assist in rental as in past (except with masks). Rather, unpleasantly surprised, with locked door and a phone number AND no prepared Truck. In end, central dispatch, did refer me to another location. In mx, I lost about an hour or two of moving time and a very unfavorable impression of U-Haul, since the pick-up is the face of the company. Someone needs to look at the process at this location and fix it. I will use you again as last resort, but this has left a bad taste in my mouth.PENN J.
Don't change a thingkeith R.
El cliente no dejó un comentario.LATRISH B.
As expected.Richard J.
El cliente no dejó un comentario.Andrew D. | Overall Experience
Not very personableCharles B.
More staff..John B.
New office personnel need additional training, especially in your computet system, as part of their on boarding process. They're struggling and it shows. They're getting the job done, though, but could use some support.jonathan o. | Overall Experience
Did not offer deeper discount for moving truck as a storage renter. We used Penske for the bigger moved.SYLATHIA T. | Overall Experience
Absolutely the best Uhaul experience I have ever had. Highly recommend this location.John P.
El cliente no dejó un comentario.Fred O.
El cliente no dejó un comentario.Eric T.
El cliente no dejó un comentario.Theodore G.
I don't know whose fault this was really but I was sent to three different locations until I finally got a truck that was extremely big and I requested a small truck. I was reimbursed for my trouble but then they charged me for gas and I had to get reimbursed for that as well because thankfully I took a picture of the gas hand in the parking lot before I left with the truck.Angela M.
El cliente no dejó un comentario.RYAN W.
El cliente no dejó un comentario.Kimaya J.
The dolly ordered wasn't available which delayed the pick up process.Robert M.
Taylor Brooks is a phenomenal manager and has a great crew to help her. They handled all of my needs very well. I'd use them again in a heartbeat.Marshal M. | First Impressions
El cliente no dejó un comentario.Jan K.
Did not get the pads I requested and got charged for. Notified site twice that I didn't get them but no adjusyhas been made.Scott P.
El cliente no dejó un comentario.Ansian C.
El cliente no dejó un comentario.Lannie N.
I would recommend friends to use this facilityAnthony M. | Overall Experience
The initial trailer had a messed up door, wouldn't close. The employee did a good job setting me up w another trailer.KEVIN C.
El cliente no dejó un comentario.Bryan W.
El cliente no dejó un comentario.SYBLE C.
Could not get android auto to work even though it is flawless in my personal vehicle.Michael H.
The rep was very patient. Additionally, she was courteous! ¡Gracias!latonya H.
El cliente no dejó un comentario.Bill H.
Hire more people, the wait to be taken care of was too longRaul D.
Help load the trailer onto the vehicleJack P.
The "office" area appeared to be abit disorganized and not in a neat and appealing manner.BILL C.
Turn signal(right) not operational. Toilet seat brokenTerrance K.
Need more help, had to hook up and put back by my self only one person on dutyMichael M.
I arrived well before closing and continued to wait. No one came to check me in so I proceeded to do self check in. It took me longer to do this as I had to take the required photos. I was close to the time required to return the equipment so this caused added stress to using an app I had never used.William H.
Honestly, the manager is doing EVERYTHING right. My rental experience couldn't have gone any smoother. I would have given six stars if I could. Excellent example of how to do business.kenneth K.
It would be nice if they would remove your trailer for you. I'm a lady and I struggled a bit getting it off.LEILA KEEL N.
The clerk was wonderful! Thank you so much Ms Janelle!Robin P.
More staff. I arrived well after opening time and found no one inside the location. We waited about 20 minutes before the ONLY employee came inside after helping someone else. No one answering the phone which was ringing constantly, no one watching the store's inventory or computers, no one helping us nor the 2 guests who came in while we were still waiting to even be acknowledged.Nathan G.
Staff provided great customer service. They were very knowledgeable. They get you in and out of there.TRAVON J.
Vans booked two weeks out. Representative called to say that vans were available but at two different locations. When I went to pick up vans they were not available and they could put me in two 10' trucks. My wife would not drive the truck so I chose a larger truck , promised the same rate as the vans ! Just got my charge and was charged regular rate, no modification for the mess up!James F.
I got charged another day because I couldn't get my phone to check in the uhaul. 70 extra bucks .Chris B.
El cliente no dejó un comentario.Sandra C.
El cliente no dejó un comentario.Otis D.
El cliente no dejó un comentario.Laury H.
El cliente no dejó un comentario.Pam L. | First Impressions
El cliente no dejó un comentario.Eric T. | First Impressions
Associates were extremely friendly and helpful, then even helped me backup a trailer for the first time!! Facility is very clean and secure.Duncan S. | First Impressions
Very professionalDebra T. | Overall Experience
El cliente no dejó un comentario.alisa H. | Overall Experience
Very satisfiedAnthony M. | First Impressions
Very rude and unprofessional staff.Alana D. | Overall Experience
Store hour should be 24 hours.....;)phillipa b. | First Impressions
El cliente no dejó un comentario.alexis j. | First Impressions
I love the convenient and the prices,and how wonderful the staff that work therelela p. | First Impressions
El cliente no dejó un comentario.Netanya N. | Overall Experience
We cleaned out the storage unit before the beginning of the next month and Was still charged for an whole months rent that we did not use. They also added a late fee of $20 which should not have been charged as they had our info on file and auto drafted this charge so it was not our fault they overdrafted it late. The manager was rude and would not refund my husband even the late fee they charged. We will not use the storage facility at this location again in the future and will not recommend it to friends because of the poor customer service.lashon h. | Overall Experience
El cliente no dejó un comentario.Alana D. | First Impressions
El cliente no dejó un comentario.willette h. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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