When reserving a truck recently was asking why it was $53 and the side of the truck says rent for only $19.99 was told to look at the fine print does the staff not know the answer also had a rental unit and did not receive my free lock. Had to buy one. Most the people that work there are nice not a fan of the owner
Leslie F | Experiencia generalSelf Storage Units in Hermantown, MN, 55811
U-Haul Moving & Storage en Duluth
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Opiniones de clientes verificados
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Cómo funcionan los comentarios de U-HaulThe place was filthy with trash blowing around every time I visited as well as rat traps visible throughout the property.
RICHARD R | Experiencia generalSarah did such an amazing job explaining everything to me about the storage unit
Cassondra M | Primeras impresionesVery convenient and the team members at this facility are always nice and pleasant.
DAVID L | Experiencia generalCarter does an amazing job. Friendly, helpful and cleaning up the mistakes made. I had all of my things out and asked if there was anything else I needed to do on my end to close it out. reassured my that no there was nothing to worry about, that he'd take care of it. The next day I was Carter did an amazing job — friendly, helpful, and great at cleaning up the mistakes made. I had all of my things out and asked if there was anything else I needed to do on my end to close everything out. reassured me that there was nothing to worry about and that he would take care of it. The next day, however, I was charged a $25 “cleaning fee.” The unit was completely empty, and it would have taken only a few seconds to sweep it out — which I would have gladly done if I’d been told it was required. 25$ for a "cleaning fee". There was nothing left in there it takes 2 seconds to sweep out which I gladly would have done.
Laura P | Experiencia generalIt was a complete nightmare.
KERRIE N | Experiencia generalThe roof leaked in to our storage unit. There was standing water when we opened it. They said the concrete sweats but even boxes high up off floor where wet. Most of our stuff was ruined so we hauled it to the dump. Anything that wasnt in a tote was soaked, molded and ruined. Our furniture was soaked molded and warped. The only friendly employee was Erik.
David B | Experiencia generalDuluth MN has the worst service. I would never use them again or recommend them. Horrible Horrible service. I was screwed over
DEBORAH P | Primeras impresionesI don’t like that there’s no fence around the entire property.
WENDY R | Mudanza en líneaOur unit was wet and full of mouse pee and poop. Staff was very kind and helped guide us in the next steps on claiming items damaged.
Kendra B | Experiencia generalNo hassle, that's what I like.
mark d | Primeras impresiones