Comentarios del cliente para U-Haul Moving & Storage of Duluth

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Duluth

Grado total:

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Alicia Z. en

Grado:

Tell the customer that when they reserve a truck that it’s a possibility they will only have it less than a day, possibly 8 hours like me. I was shocked to hear that I couldn’t keep it for 24 hours, because someone needed it at 530. Which wrecked the whole move, we ended up not getting everything done on time and had to bring it next day anyways Because they closed at 7. Lack of communication. Plus the truck wasn’t easy to drive, it pulled to the and was kinda a rough ride.

Robert S. en

Grado:

The only thing I found somewhat a problem is that the person that helped me out tried to direct me toward using a mobile phone to do the check out process. I do not want to download apps to my phone that I do not plan to use frequently. She was very helpful in every other way so I have nothing but good to say about the service that was provided just not a big smart phone user!

Patricia P. en

Grado:

El cliente no dejó un comentario.

Marcia G. en

Grado:

El cliente no dejó un comentario.

Joan W. en

Grado:

Give a very brief tutorial on how to drive the Uhaul

Kathleen C. en

Grado:

El cliente no dejó un comentario.

David J. en

Grado:

Hard to get in and out of location. Staff was great.

Christopher H. en

Grado:

El cliente no dejó un comentario.

James K. en

Grado:

Everyone who helped us from start to finish -making the reservation, getting the trailer connected and then checking us out when we were done - was VERY knowledgeable, efficient and attentive. Much appreciated!

Cameron B. en

Grado:

I got the trailer I needed, but I ended up being an hour late and had to pay double the price for it. I expected a late fee, but not a $120 bill. Not their fault, but won't use uhaul again or recommend it to anybody.

Terrence S. en

Grado:

The team was outstanding! Very friendly and helpful and hooked up and secured the trailer and then helped unhook and put away. Great experience! Thank you!

Suzanne A. en

Grado:

Everyone was so helpful with this rental, even when I had trouble returning it and using the website, due to my location sharing not working on my phone. Thank you so much. I enjoyed the friendly service.

Robert C. en

Grado:

Great experience and service. Everyone at UHaul Duluth was great to work with. Very friendly, professional and competent. Thanks much!!!!

Cynthia B. en

Grado:

El cliente no dejó un comentario.

Constance H. en

Grado:

El cliente no dejó un comentario.

Anna S. en

Grado:

Hard to drive into/out of, rude and unhelpful staff (I can't stress how unhelpful the person attending to us was - she didn't help us find an appropriate location to return the equipment, she didn't walk out to the truck with us and go over any safety issues or make sure the equipment was as promised), gas tank in truck was nearly empty (was supposed to be at 3/4 of a tank), safety issues!!! - The truck's breaks were over-worked on our route, and the steering wheel began shaking uncontrollable. We had to pull over and let the truck rest for 1-2 hours on three different occasions. Upon returning the equipment, we were told the truck was too small to pull the trailer we had on the route we went. This info NEEDS to be communicated with customers before allowing them to leave. The equipment we were given was not safe for the route we went. Based on the pickup and drop-off locations, and the need to stick to the mileage allowance, the route is known. We had to cross two major mountain passes, and the breaks failed while going down, it was terrifying.

Jason J. en

Grado:

El cliente no dejó un comentario.

sarah H. en

Grado:

El cliente no dejó un comentario.

Conrad S. en

Grado:

El cliente no dejó un comentario.

Joseph L. en

Grado:

El cliente no dejó un comentario.

Andrew K. en

Grado:

El cliente no dejó un comentario.

Kristi A. en

Grado:

Everything ran smoothly and they accommodated to our needs. Thank you!

Katie W. en

Grado:

The guy was very rude. Will not be be back hin

Charles H. en

Grado:

Austin did a great job delivering our UBoxes

Britnee W. en

Grado:

Moving sucks, but uhaul helps.

David O. en

Grado:

Very rude

Patricia K. en

Grado:

El cliente no dejó un comentario.

Lynette D. en

Grado:

El cliente no dejó un comentario.

ERICK K. en

Grado:

El cliente no dejó un comentario.

David F. en

Grado:

El cliente no dejó un comentario.

Pamela D. en

Grado:

It was all good. The staff helped answer my questions about U Pack by opening one to show me how it worked and the size. It was very helpful.

Danielle S. en

Grado:

Shorter wait times when checking in. Once I was at the register things went very quickly, but this has happened before where there is only one person at the service counter.

Erin F. en

Grado:

We also booked Aj’s moving solutions through U-Haul & is was the best choice ever. They helped us move quickly & efficiently! Nothing damaged & were done in the time I booked. Highly recommend moving this way!

Charlet D. en

Grado:

Maybe have more staff on at the end of the month when moving is at it's peak. Had to wait a while to pick up 15' reserved truck on Sat 9/28. I really wanted a bigger truck but nothing available!! That was really inconvenient because I had to rent another truck Sunday morning trying to get everything moved but this time without much help. Tomorrow I will complete my move because I had to wait for additional help from a friend with a small pickup truck. This location needs access to additional larger vehicles.

Michael C. en

Grado:

The staff were amazing. However, the computer programs were slow and non-responsive. It took 30 minutes to process us through the computer and had to do three different computers.

Bryan H. en

Grado:

A little less expensive perhaps.

Danita M. en

Grado:

El cliente no dejó un comentario.

James P. en

Grado:

I would recommend to anyone that needs storage in the area.

Danielle A. en

Grado:

The storage unit I had rented was clean, accessible when I needed to get in it, and easy to get to. Everyone was very friendly to me, even when I was late on my payments. I would definitely recommend!

Kari B. en

Grado:

:>)

REBECCA D. en

Grado:

Mice and mold, mainly the mold is what upset me. I paid thousands of dollars over the course of my stay to keep my stuff just to have to throw the majority of it out at the end due to mold damage.

MICHAEL P. en

Grado:

I rented a storage space here for over 2 years. I never had a problem with anything and staff was always helpful if I needed anything. The 24/7 access was nice.

Kenneth F. en

Grado:

Moved across country twice by this means. Very satisfied!

Melisa M. en

Grado:

The staff was great and friendly but when i had gotten my things from my storage unit i discovered that my stuff had mold all over them, water damage and mice had burrowed into my matress.

RUSSELL C. en

Grado:

Staff member was extremely helpful!

Lisa T. en

Grado:

Great staff. Had to upgrade to a larger storage unit and we were accommodated without any problems.

Erin G. en

Grado:

Outside units well lit and easily accessible. Staff always helpful and kind when I needed them. Would highly recommend or use them again in the future!

Cindy J. en

Grado:

I rented a large indoor storage unit for 6 months in Hermantown, MN. Unit was clean/dry, staff friendly & helpful, hours of accessibility convenient. Free month with 1-way truck rental was awesome!

bradley e. en

Grado:

The staff was very friendly and helpful.

DAN W. en

Grado:

None

Pam W. en

Grado:

I received great service I just was not able to get a receias the computers were down when I first arrived to pick up the trailer and UBox and when I returned the U boxs and trailer

Shae N. en

Grado:

Ian was a great help!

Stacy S. en

Grado:

Great facility and helpful staff. Thanks!

john u. en

Grado:

Excellent Manager!!! Great experience!

Wayne O. en

Grado:

Only one problem, with all of the heavy rain the unit had water on the floor in it. Thank you

Regis B. en

Grado:

excellent company to deal with