Customer Reviews for U-Haul Moving & Storage of Duluth

6539 comentarios

4723 Miller Trunk Hwy   Hermantown, MN 55811
(Located on Miller Trunk Hwy 53 Next Door to Duluth Dodge)

(218) 722-5562

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(218) 722-5562

4723 Miller Trunk Hwy
Hermantown, MN 55811
(Located on Miller Trunk Hwy 53 Next Door to Duluth Dodge)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra L. 
Clasificación:
1.0

Ensure that equipment to be rented is clean and ready for customers. When a replacement is given ensure the equipment is properly fueled and mileage records are accurate. I was forced to fuel the equipment before I left town, and equipment returned with more fuel then when I picked it up. Ultimately costing me more for the rental overall.

DONOVAN R. 
Clasificación:
5.0

It was quick and easy and we were help right away.

Sam K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley S. 
Clasificación:
4.0

Check in person was very nice

Bob B. 
Clasificación:
4.0

Very fast and friendly. Super nice rental truck. ¡Gracias!

JEREMY W. 
Clasificación:
1.0

I rented a drive up storage facility and when I got there to purchase my lock I was told that the storage unit i rented was not available, apparently it was double booked. So I had to get a smaller storage unit on the second floor. I was not happy since all of my stuff did not fit in the smaller storage unit. I was told I would get a partial refund for the mix up. Well lets just say $6.00 is NOT a partial refund for YOUR mess up!!

Kristian K.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff and well maintained vehicle

Lorissa W. 
Clasificación:
4.0

The app return experience was singularly one of the most frustrating apps we have had to work with. Then I was on hold for over an hour while we sat in our car because we did not want to be charged a fee. Thank goodness for the CSR chat or we would probably still be there.

DANA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRICIA B. 
Clasificación:
4.0

He listened to our concern on the pull of the trailer but did not provide any compensation, or who we should talk to about the terrible experience. Otherwise, he was nice, as he always is.

Christopher M. 
Clasificación:
4.0

The trailer was clean but we had an issue with the door lift cable coming off the drum and jamming up around the shaft. I spent an hour+ getting the door to work again so I could go home. When I returned the trailer the next day the agent acknowledged the issue but offered no remedy.

MARK H. 
Clasificación:
5.0

Great experience. Trailer condition was great and pulled very well. Thanks for everything! We will be back!

STEVEN Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Braden S. 
Clasificación:
5.0

Professional staff. Thank you.

William S. 
Clasificación:
4.0

Probably the worst truck I've ever rented. Brakes were awful! Had the pedal pressed to the floor in my driveway and was creeping along. Scary drive

Nicholas M. 
Clasificación:
2.0

First I had to wait 20 minutes because there was only one staff working (woman). Then a man came in and started helping. He was rude and condescending from the paperwork to handing the truck over to me.

LEO C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derek W. 
Clasificación:
5.0

From the moment we walked in door, Tyler greeted us and made us feel welcome and helped us with a smile. Also when we returned the truck, Richard did same. Both of them were easy to work with, which helped alleviate our nervousness. Thank you to both Richard and Tyler for a experience great.

Lester H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alisa F. 
Clasificación:
5.0

Employee was very polite and helpful.

DARRIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

The auto trailer was well built, towed very well and worked perfectly for me. It was a positive experience renting thru U-Haul.

Joseph A. 
Clasificación:
5.0

The representative at the Hermantown location was very helpful as i did have questions. She was pleasant, knowledgeable and helpful.

Gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen P. 
Clasificación:
5.0

Answer the phone maybe?

Mark D. 
Clasificación:
5.0

I liked how quick the check in was. The people were awesome, friendly and helpful!

CHRISTINA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

I got charged for 2 miles over limit but felt it was unfair since I had to run around country to pick up truck and car transport from different cities/locations. I secured rental 2 weeks prior to reservation so plenty of time to accommodate this reservation I had placed

Kevin W. 
Clasificación:
5.0

Stop moving pick up and drop off locations on customers. I picked this drop off because of the hours of operations. Everything was good with the exception of the pick up / drop off situation.

Daryl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jannette M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLIOT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL ANN E. 
Clasificación:
5.0

Allow more than a 12 hour rental- inventory in and within a 50 radius of Duluth, MN was not available for more than a 12 hour rental, thus I picked up 50+ miles away and drove to my location.

Michelle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

Very fast and efficient. Friendly.

Robert S. 
Clasificación:
3.0

The unit rented had outside access. It was damp, difficult to open and close.

Yvonne C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley E. 
Clasificación:
4.0

Check in was a little slow. When I dropped the trailer off, it was extremely fast and smooth!

RICHARD W. 
Clasificación:
5.0

Agents helped me with trailer and were helpful and efficient.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane B. 
Clasificación:
3.0

It's not immediately clear what to do with a return when arriving until you round the corner and see the tent. The building is not inviting and once inside, it's not much better. The employee was quick to come out to take the return, but he plugged in the wrong truck number and it took him a while to figure it out. He assumed I was in the wrong spot and that and recommended I not finish my return in the app, despite my preference to do so. His assumption was I would be charged a lot. I would take that small inconvenience over the horrible wait times on the phone. 45 minute hold times are assinine in today's day and age, and I experienced them twice in separate weeks.

Chad N. 
Clasificación:
5.0

Great customer service!! Everyone I talk to to assist me during this busy time we're very helpful and extremely nice. Thank-you for taking a lot of stress out of a stressful move!!

Anna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nisa O. 
Clasificación:
4.0

It would be really cool to see the motorcycle trailers equipped with mounted ,adjustable tie-down straps or a locking bracket for the back tire.

JOHNATHAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERICK M. 
Clasificación:
5.0

Sarah manages a great u-haul store!

KENNETH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

The people I dealt with were great. Your lucky to have them. Its a busy place,

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett O. 
Clasificación:
4.0

Told guy about the tires

JOSEPH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE W. 
Clasificación:
4.0

Excellent service

KEVIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damien K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jane H. 
Clasificación:
5.0

Based on my experiences overall, I would not recommend U-Haul period. However, this location and its staff were very helpful.

Timothy L. 
Clasificación:
5.0

Professional and very intuitive operation. I will use them again.

WAYNE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
4.0

The staff were very nice, knew their duties, and were efficient.

Terry D. 
Clasificación:
4.0

Nothing, super nice staff. Friendly. Thanks

william W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
1.0

Uh yall tried to tell us that we only had the rental for less than 4 hours. Like I'm a college student moving out. Do you really think I can load and unload an entire house in 4 hours? Why do you think When I made the reservation for an entire day? Like are you trying to get more money out of me? Y'all on some next level BS

JOHN W. 
Clasificación:
2.0

Order was ready to go on time. Service was fairly friendly. They forgot to include the pads I requested, so that was inconvenient. The phone was never answered when I tried to call and request new pads. Overall below average costumer service experience.

SAMUEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald D. 
Clasificación:
5.0

Again, very friendly and efficient. Made the entire process very pleasant! Highly recommend

Kevin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
5.0

nothing

DAVID K. 
Clasificación:
3.0

Pickup and drop off went smoothly...in and out quickly...

JAMES S. 
Clasificación:
5.0

Café gratis

Scott A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRAF L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

N/C

Ruby C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita L. 
Clasificación:
5.0

The data system went down for more than 24hrs which impeded our move but the staff on site and over the phone were excellent and sympathetic to our struggle to get our things into the storage unit. Eric (Rep on site) was a outstanding & showed excellent customer service to us :) Will highly recommend U-Haul to friends and family going forward.

Patrick O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L. 
Clasificación:
3.0

Make sure you have the trailer available. When a reservation is made a week in advance and PAID for upfront and when you call to MAKE SURE the trailer will be available and its not it VERVY IRRITATING! its not your workers faults but maybe you need to INFORM CUSTOMERS of how the rental works

PAMELA L. 
Clasificación:
5.0

very good service ....will use them again

Steve L. 
Clasificación:
5.0

Nothing, Great job ~

Daniel F. 
Clasificación:
5.0

Easiest storage ever and if a person needs a truck to move in or out - they are right there on- site. How handy is that !

William M.  |  Online Move In 
Clasificación:
3.0

The latch on unit 3152 was really hard to close. The people that worked there were very helpful and friendly.

Dale O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY T.  |  Overall Experience 
Clasificación:
5.0

Getting my free month of storage was super easy, and staff are really nice. Great place for our last minute move!! Thank you!

john v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole M.  |  First Impressions 
Clasificación:
4.0

could use a bigger parking area.... very limited parking

James R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley H.  |  Overall Experience 
Clasificación:
5.0

Sarah was friendly and extremely helpful. What a great experience!

Mark Daniel H.  |  First Impressions 
Clasificación:
5.0

Just got expensive for what I was storing, staff was always lovely. Planning to move in about a year and will be back for boxes and a truck.

Anne T.  |  Overall Experience 
Clasificación:
5.0

Staff were very helpful, friendly and professional!

Kim B.  |  Overall Experience 
Clasificación:
5.0

I think you are fortunate to have Sarah as an employee. As an employer of people I value what a good employee can bring to the Company.

Thomas h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LAVERN B.  |  First Impressions 
Clasificación:
5.0

I am so very pleased with all the GREAT service the staff provided!! Uhaul in Duluth is an awesome company. My appreciation and thanks to Sarah and her team!! Charlotte Dobosenski

Charlotte D.  |  Overall Experience 
Clasificación:
3.0

When I made this reservation I asked if there was an elevator and she said there was… But when I went in to confirm the reservation I could not find the elevator… Because there was no elevator🤔

Dianne R.  |  First Impressions 
Clasificación:
5.0

No nothing

Cleo W.  |  First Impressions 
Clasificación:
4.0

Overall good experience. A little pricey -- $75 for one week of storage. I did like that they didn't try to sell me all sorts of packing and storage items. Also, I answered that I wouldn't recommend the facility for this reason: I don't feel like it's my job to be your unpaid marketing intern.

Steve s.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Heather J.  |  First Impressions 
Clasificación:
5.0

Very organized facility, love it. Courteous staff.

Beatrice O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

audrey k.  |  Overall Experience 
Clasificación:
4.0

Kind to students

Leah N.  |  Overall Experience 
Clasificación:
5.0

Thanks for your servic

reginald m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail V.  |  First Impressions 
Clasificación:
5.0

Staff was great getting me ready to put my things in storeage. Unit was clean. And again the cute man that helped. Checking me in was very knowledgeable and very handsome too. Pleasant and. Professional. I forgot his name Dark hair and I liked the music he was playing.

Danita M.  |  First Impressions 
Clasificación:
3.0

I was displeased with my move in experience. This location was short staffed. I had to wait 40 minutes to be helped because only one person was working who could help me. The one other person working there could only do truck rentals, not storage. 40 minutes is a ridiculously long time to wait for something as simple as checking in to a storage unit.

Kerissa G.  |  First Impressions 
Clasificación:
5.0

Great service

reginald m.  |  First Impressions 
Clasificación:
4.0

I would recommend to anyone that needs storage in the area.

James P.  |  Overall Experience 
Clasificación:
5.0

The storage unit I had rented was clean, accessible when I needed to get in it, and easy to get to. Everyone was very friendly to me, even when I was late on my payments. I would definitely recommend!

Danielle A.  |  Overall Experience 
Clasificación:
5.0

:>)

Kari B.  |  Overall Experience 
Clasificación:
3.0

Mice and mold, mainly the mold is what upset me. I paid thousands of dollars over the course of my stay to keep my stuff just to have to throw the majority of it out at the end due to mold damage.

REBECCA D.  |  Overall Experience 
Clasificación:
4.0

I rented a storage space here for over 2 years. I never had a problem with anything and staff was always helpful if I needed anything. The 24/7 access was nice.

MICHAEL P.  |  Overall Experience 
Clasificación:
4.0

Moved across country twice by this means. Very satisfied!

Kenneth F.  |  Overall Experience 
Clasificación:
1.0

The staff was great and friendly but when i had gotten my things from my storage unit i discovered that my stuff had mold all over them, water damage and mice had burrowed into my matress.

Melisa M.  |  Overall Experience 
Clasificación:
5.0

Staff member was extremely helpful!

RUSSELL C.  |  First Impressions 
Clasificación:
5.0

Great staff. Had to upgrade to a larger storage unit and we were accommodated without any problems.

Lisa T.  |  First Impressions 
Clasificación:
5.0

Outside units well lit and easily accessible. Staff always helpful and kind when I needed them. Would highly recommend or use them again in the future!

Erin G.  |  Overall Experience 
Clasificación:
5.0

I rented a large indoor storage unit for 6 months in Hermantown, MN. Unit was clean/dry, staff friendly & helpful, hours of accessibility convenient. Free month with 1-way truck rental was awesome!

Cindy J.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and helpful.

bradley e.  |  Overall Experience 
Clasificación:
4.0

Ninguno

DAN W.  |  Overall Experience 
Clasificación:
4.0

I received great service I just was not able to get a receias the computers were down when I first arrived to pick up the trailer and UBox and when I returned the U boxs and trailer

Pam W.  |  Overall Experience 
Clasificación:
5.0

Ian was a great help!

Shae N. | Reservación
No se han enviado comentarios para esta ubicación.

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