The storage unit was blocked most of the time by trailers, equipment, trucks, making it difficult to load and unload and having to constantly move out of your way of incoming vehicles..plus staff was rude at those times.
IRENE A | Overall ExperienceSelf Storage Units in Gresham, OR, 97030
U-Haul Storage en Gresham
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- 4.5 es la calificación promedio de clientes
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Always convient..
IRENE A | First ImpressionsThe manager & staff are friendly, helpful & give great customer service. They need more employees b/c they are always very busy
wendy k | First ImpressionsI had reserved a locker a week before I moved. My locker got cancelled, and not by me. They reserved another locker at the Gresham location. When I got there they didn't have a locker available in the size I rented so I had to take a smaller locker. The girl that checked me in was horrible. It took her forever to check me in, and had to get her manager because she couldn't figure it out. Then she led me around in 100° heat to where she thought the locker was. I told her I'd find it myself. My movers had been waiting out in the heat. She was very apathetic. I had to ask one of the other workers for help and it turned out she had written the incorrect building and locker. After all this I have discovered that I was charged for a locker that I was supposed to receive a free month when I rented the moving U haul. She also didn't give me any paperwork. At least the 2 young men that were working were able to sort it out, otherwise I would have rated it with one star. I would give them 4 stars.
LORETTA P | First ImpressionsWe first started out with Cody the manager of this u-haul facility. He was incredible. Now I know why. He was trained by Ryan his boss. We can only say good and great things about this particular facility. They are friendly and always ready to help in the most beneficial way. I will always continue to respect them and promote them. That are the best.
LLOYD R | First ImpressionsAfter moving to Gresham from out of state with a Uhaul truck, I didn't know exactly what storage place was best or closest, so I used the free month of storage promotion, that I received from the truck rental. The unit I got was 10x10 with a surprisingly and incredibly low ceiling, of around 5 feet, I had to duck to walk into it. The other serious problem was parking, all available parking by my units access door was taken up by Uhaul trucks and trailers, making loading and unloading to the unit a serious chore. I decided to look around, found a similar 10x10 unit at a competitors facility with a 8 foot ceiling for 1/4 of the rental fee. Not only was the competition a 300 cubic foot larger unit, it was hundreds of dollars less per month. The security was far better, the door opened easier, and there was plenty of designated areas to park. After realizing the smaller Uhaul unit would cost me over $3000 yearly, compared to the larger, competitors unit at under $800 yearly, I felt bamboozled, totally taken advantage of by Uhaul. The staff was friendly, which earned the "below average" rating, up from a "poor" experience. I will definitely opt for a competitor, over using Uhaul storage facilities in the future.
DAVID S | Overall ExperienceAlways use this location for everything. I will contine to do so.
Dianne W | Overall ExperienceStaff was very helpful and respectful
GLENDA B | First ImpressionsThank You
DEBORA R | Overall ExperienceThis U-Haul location is a nightmare. They rarely answer the phone personally, so to do any business you have to go in person. Parking is horrible and the whole place is constantly so chaotic it’s a dread to go. The younger employees are very kind and courteous but the manager is not at all. He doesn’t smile, is not courteous and I’m glad my storage time is done. They park so many trucks that the driving space is so narrow it often causes traffic jams, which makes getting to your belongings safely difficult or sometimes impossible. If one person is loading or unloading with all the trucks parked, you can’t get by and sometimes you can’t get to the door that leads to your stuff. You wait a very long time in the lobby and no one greets you or lets you know what’s going on. They will leave with a guest and not come back for 20 min with 4 people in line. Every person that came with me to my storage unit commented how horrible the actual usage of the space was. Maybe if you pack it once and leave it and never come to get anything it might work as long as the day you plan to unload there’s not a major uncrating event, or any other even small thing going on in an already crowded area.
Jennefer P | Overall ExperienceThe phone system is bad. I want to talk to "Gresham" & end up talking to cooperate. They charge too much for 🚛 truck & went up on storage price in middle of rental 😭😢, so I took stuff out. One worker in office & he was usually working on something else. It was fine. 💕"D"es
Deborah A | Overall ExperienceHelpful and courteous staff, everything you need in moving supplies. Do wish they had a quick purchase line, but I would recommend this location for all your needs.
Leslie R | First ImpressionsEveryone I dealt with was friendly courteous, and there were a lot of customers there, which was nice nice to see
Sharon R | Overall ExperienceUmmmmm, I am paid through the end of the month. Why am I getting this now? Unless you plan on refunding the 22nd through the end of the month. I didn't cancel my unit as far as I'm aware.
SUSAN W | Overall ExperienceThis location is extremely busy! Their system of receiving needs tweaking. The reps in the office are also working the yard and this leads to long customer wait times. The reps are super but each of the 3 times I went in, it was at least a 20+ minute wait. Always a line of people. No number system, no waiting room, no chairs…just a line to the door. Other than that, the equipment was in good order and I appreciate the convenience.
Jennifer F | Overall ExperienceThe lot is too small and there isn't any place for a truck to park to move stuff into the storage unit effectively because it was soo full with equipment. The staff had to move several vehicles around the lot and kept making us move. TJ B. was very rude and not very helpful. I had to go back just to figure out how to get into the building. The other two staff were helpful.
Julia V | First Impressions