Customer Reviews for U-Haul Storage of Gresham

Rating:

1.0

Vehicle smelled of pot and the employess were extreamly slow, similar to watching paint dry.

Rating:

5.0

thank you

Rating:

5.0

Staff is very friendly at this location

Rating:

4.0

I loaded my car on the car hauler on a Saturday night Sunday morning either there was a screw in the tire when I picked up the trailer or I picked it up. Put Ike from Corner stone was great.

Rating:

5.0

Pick up and drop off were sooo easy.

Rating:

5.0

Great service and so easy to get the haul and easy to return

Rating:

2.0

Very difficult location and exit strategy is needed due to heavy traffic. Bringing back the trailer was simple due to strategy but it still required me to drive 2.6 miles around the block to be in the right lane of entry. Picking up at 8am was a nightmare for traffic and for this U-Haul location. They were overwhelmed and under staffed and very angry at whatever occurred before I got there. Rigs were parked everywhere. There was no parking for customers. There was people trapped, trying to get out of the storage due to vehicles left from the night before blocking the exits of the storage. My appointment was not attended to until after 8:56am. This caused issues for me the rest of the day.

Rating:

3.0

The place to put the returned trucks was quite full. We took the last space. If anyone else came with a return they wouldn't know where to park.

Rating:

1.0

While we were able to complete our move, the experience this time wasn't good. The cargo van we received had a back rear door sensor broken, so the entire time I was driving I was getting a message on the dashboard panel that the back rear door was open. I went inside to tell someone this, and he told me that they knew the sensor was broken and not to worry about it. When I'm in an unfamiliar vehicle, this is unsettling, especially when I have a cargo van full of personal items. The sensor is there to tell you if you didn't close the door properly, and if it's always on, there's no way to know if it's secure or not, or if another door is potentially open. I understand everyone is very busy, and when someone who works there sees this sensor or hears about it multiple times, it can be easy just to say that Uhaul knows about it and not to worry about it and then continue to the next customer. However, for the one time that I'll be using that particular van, getting used to everything about it that is different than driving my car, it made me uneasy the whole weekend I rented it. The cab of the van was also very dirty - there were grease stains from food on anything you would touch in the van (steering wheel, radio controls, cupholder area, seats, etc), but the app would only let me upload one picture of them but I needed multiple pictures close up to capture the extent of the grime. This was the only remaining cargo van that day, so despite the sensor issue and then cleanliness, I couldn't really do much about it except buy some wipes, clean the van, and finish moving. Maybe this experience wasn't standard of this particular location, but I probably won't be going back to find out.

Rating:

5.0

Very efficient and organized

Rating:

5.0

They've always helped us quickly, and been very polite

Rating:

5.0

Nothing excellent customer service.

Rating:

3.0

All went well except for doing the mobile pick up you have to scan a QR code and every time I tried it said my phone didn't have memory to support it but they were nice enough to see that was the case with me when I went inside and they were able to wave my tax fees which is the benefit of using the mobile pickup and drop off unfortunately no one was there when I did the drop off and had to do the exact same thing only this time it was taking a picture of the mileage and my phone did not apparently have the memory for that so I had to do it the other way and pay the extra fee all in all got the move done successfully so it worked out

Rating:

3.0

I've got charges on my bill..that are mistakes..contact u tomorrow

Rating:

5.0

Not sure everyone I talked to in person or on the phone we're very friendly and professional all my questions were answered throughly everything went well without a hitch

Rating:

1.0

The vehicle ran like crap, the customer service was horrible

Rating:

5.0

My visit with you was perfect, the person who assisted me met all my needs. I am very satisfied. Thank you

Rating:

4.0

This is a busy store so expect to wait 15 to 20 min per customer ahead of you. Best time to go is at the opening hour or after 2, certainly not at lunch hours. I did not use the UHaul app to reserve my vehicle but that would have worked. The staff are helpful and thorough, the Cargo Van I rented worked perfectly. It's gas mileage was about 16 MPG, mostly freeway.

Rating:

5.0

Exelente servicio y. Ante todo la atención al cliente la mejor ..

Rating:

5.0

For as busy as this location is I'm always surprised at the low wait time. Staff are always polite, even when customers aren't. It's a good store.

Rating:

1.0

Bad service for the people working there

Rating:

5.0

More employees. I waited a long time just to turn in my keys. There was only one person behind the counter.

Rating:

4.0

More customer parking

Rating:

5.0

The employees here are absolutely amazing! They are so helpful and nice! They all definitely know how to treat customers! Every business should be like them!

Rating:

5.0

There were so many delays for me moving in my house. U-Haul was right there with truck & opportunity for storage & all moving needs. I thank U so Much & know where I need you Thanks! Yolanda

Rating:

3.0

They changed me extra $12 on gass when everything was normal. Manager explained That's the system works like that.

Rating:

4.0

N/A

Rating:

5.0

Not very much at this location it was good good experience thanks

Rating:

3.0

When people rent online they should not have to wait. There should be an express line for prepaid. An employee name TJ was always grumbling about things, in front of customers.

Rating:

4.0

Easy experience!

Rating:

5.0

Better app design, it was a little bit of an inconvenience to not just be able to click "ready to pick-up" on the pending orders screen and half the time I had to reload and try again to properly fill out information. Also the pictures couldn't read my ID, which is ok, but I didn't clearly see an option to enter the info manually initially so that would've been nice.

Rating:

5.0

⭐️All Good!

Rating:

5.0

they pulled up our info and checked us in within minutes. Very kind and helpful.

Rating:

2.0

The dolly came out of the holder it was never secured from previous use, I didn't notice until we drove off, I didn't use it I have my own nicer one, I figured I'd get charged for it which I did, and I also got charged for the blankets which I never touched. I figured it was my fault for not catching it on the inspection but the back was locked on pick up so wet didn't open it till we got to the house. Anyway not a huge deal but need to watch that

Rating:

5.0

Easy to work with. We needed two extra hours the day of drop off and it was not a problem at all. Great staff

Rating:

4.0

Better parking if possible. Staff were all very nice and professional.

Rating:

2.0

So we rented a van and a appliances dolly. Moving a washer and dryer we needed to be able to wheel the dolly into the truck. When we did we found that the dolly was taller then the inside of the truck. Would have been helpful to know that the dolly wouldn't fit inside standing up. So I informed them. They're also was a problem about the back door saying it was open. So i was worried about it the whole time. That it could fly open or that uhaul would charge us for it. To find out apon drop off that this van has been doing that. Maybe let customers know these things before they drive off with it. I did not have the best experience this time. Wish we would have been recommended the bigger vehicle being as we were using a appliance dolly. Just miss the mark a bit there guys.

Rating:

2.0

Generally a bit slow. The young lady that works there is rude and not too good with customer service. I have witnessed employees cussing and complaining about working there in front of us (the customers).

Rating:

2.0

I don't know

Rating:

5.0

Amazing customer service! I will come to this location every time from now on. Thank you for being so great!

Rating:

4.0

This is not a customer service issue. The single complaint I have is the dolly and the blankets that are strategically put into place on the vehicle was a pain in the ass. I had to adjust my whole loading and created more of an issue then I really needed to deal with at the time of my move. When I go on line I chose the exact equipment I needed (no more or less). Created an addition transportation of my items in my personal vehicle not to mention the additional trips and fuel to complete my move. Keep it simple or ensure this is notated some where and is made known prior to renting.

Rating:

5.0

If you can avaid the end of the month I would.

Rating:

4.0

Have ramps for the cargo vans & bigger bottoms for the dollys.

Rating:

5.0

Always exceed expectations with great service and friendly staff. Thank you

Rating:

1.0

When I returned the truck I field up the gasoline but they still charged me $30 for gas. Gays be careful with the service.

Rating:

2.0

Access to my unit was blocked several times by uhaul equipment being parked in the driveway and i was also blocked in the gated area by the only exit.

Rating:

5.0

Friendly, and helpful.

Rating:

5.0

Great customer service. Was in and on on the return. Gave back with a little more gas then I got it but GREAT experience.

Rating:

5.0

It was nice that I was told I could save a lot of money by doing a round trip versus leaving truck in the other town i dropped my stuff too.

Rating:

3.0

Do not move my guaranteed reservation to another location without my knowing. We wasted over an hour having to go to this location instead of the one we chose, they had a long waiting line, and they did NOT honor my reservation guarantee for the hassle. I do not appreciate the order I placed (pick up at Stone Depot) being moved to another location for YOUR convenience.

Rating:

3.0

After hours drop off was a disaster. Vehicles dropped off earlier than ours did not pull in very far leaving very little space for our drop off. Signage would be helpful.

Rating:

5.0

You have excellent customer service.

Rating:

5.0

All good - appreciate the last minute reservation.

Rating:

5.0

Quick and simple!!!

Rating:

5.0

Great customer service. Friendly, clean, and professional

Rating:

4.0

Although they were short-handed, employee-wise, I was impressed with their experience level and also with the large amount of equipment inventory available for rental.

Rating:

5.0

I left because price continued to go up. Everything was great I just need to save money

Rating:

5.0

Thanks to the staff for always being happy and helpful!!!! Jessica

Rating:

2.0

Had to carry item long way from car to unit. Doors broken so code’s useless. Could only access during office hours and had to get staff to open doors. People were great but unit over priced for poor access and distance to vehicle. Clean and well Lot.

Rating:

5.0

I always use u haul and they are always very helpful and always there when you need them!!

Rating:

5.0

Glad they kept my things safe. Went the extra step to assist me upon check out.

Rating:

4.0

The room was kinda small for the price but the hours made up for it....

Rating:

5.0

Everyone at uhaul is very helpful and nice ! Always have been! U-Haul in Gresham Oregon.

Rating:

5.0

Very helpful staff

Rating:

5.0

I ordered it ahead of time. Everything was ready and waiting when I got there. The staff was excellent customer service. Excellent I always use you guys I have for years and I will continue doing so keep up the good work you’re doing great.

Rating:

3.0

Overall good experience, but we were disappointed when checking to see if we left something behind in the storage unit that they just throw it away and didn’t try to contact us before doing so. We unfortunately lost something important. We realize we are responsible for getting everything out, but oversights do happen and it is unfortunate there was no attempt to reach out to us either by email or phone message. Customer service/ kindness is invaluable.

Rating:

5.0

Thank you

Rating:

3.0

I reserved a smaller unit but at check in was told it was given away. That meant a bigger, more expensive unit than I needed. I moved out to a smaller less expensive unit elsewhere. The maintenance on the trucks is my biggest issue. Truck used to move in had a radiator leak and over heated during use. The truck used to move out dropped the drivetrain while driving on the freeway. Scary experience!! They dropped all charges but didn't pay for the Lyft I had to order or the miles I had to walk in the cold, pouring rain to get off the fwy.

Rating:

4.0

The motion sensor was not working correctly and so from time to time the hallway was dark which made it difficult to see inside the unit. Otherwise, I know they are doing their best in spite of a shortage of coverage. I felt bad because they were always running and overwhelmed and THAT IS NOT RIGHT. We are human beings, and no amount of money makes up for stress, injury, working away from family for overtime. I have been a patron since the establishment was built, and it is where I go when I need trucks or storage. I pray you get more help.

Rating:

5.0

Always helpful and courteous and they will help you out with everything they can. Great place.

Rating:

1.0

If the reviews get seen and you're that worried about this review you can contact me at 971668855 and I will further explain why the review is so poor I appreciate the time you guys took at that location to help me but overall this is how I felt with my uhaul experience.

Rating:

5.0

The store employees are super friendly and helpful. They even helped me find products they didn't have in stock and didn't stop until finding the answers. Ryan is my favorite manager and helper. He's very knowledgeable, friendly, and helpful. Thank you all very much. Every time I stopped by your store, I felt like meeting friends.

Rating:

1.0

Called to check a unit. For next day onsite inspection. Employee said he would hold unit. Next day I called to remind employee and say I will be right in. To get unit discussed I arrived to find unit being given to different customer. It was only unit of that size. Employee said “nothing could be done about it and I could go elsewhere miles away” in the end I had to purchase a smaller unit which will be difficult to fit all the property into.

Rating:

5.0

Everything regarding the reservation and online move in process was pretty convenient. I appreciated having a lock already in our storage unit when we got there. Super helpful!

Rating:

4.0

The unit was by an outside door which allowed easy access for bugs and rodents.

Rating:

4.0

The storage’s are secure, safe and the staff is usually very helpful.

Rating:

5.0

the staff was kind considerate and extremely helpful. a big thank you to you all!!!!

Rating:

5.0

The line was out the door on Saturday everyone was prompt very helpful and polite, I needed the truck longer than expected and it was not an issue. The key cards were not working right away and it took another day to get it to work. Finally. That's my only complaint. Because it was happening to a few people.

Rating:

4.0

Other than a busy counter which resulted in waiting for simple answers and having no local number to call in time sensitive situations, the experience was very good.

Rating:

1.0

No one checks ID’s, my unit was only accessible during office hours which was VERY inconvenient, half of the staff is rude, they do not care about safety and tell people to just “go drill out your lock”, my storage unit was BROKEN INTO, supposedly they can’t find anything on their footage which is highly suspicious to me either they really don’t look at their cameras or it’s an inside job

Rating:

1.0

You did not give me m money back even though I moved out 20 days early, and I got none of my money back. I would never rent from U-Haul again. And the rode t traps the size of a frying pan where gross not to mention no parking

Rating:

5.0

Do think doors to facility need upgrade. Workers were extremely helpful and efficient.

Rating:

3.0

I emptied out my storage on Saturday January 8th. I had just paid my monthly storage payment on the 4th of 154.95. The employee assured me he would take care of it by Monday January 10th. Today is the 13th and I had to call customer service to try and resolve this isssue. Still waiting to hear from someone now.

Rating:

1.0

My storage unit was broken into. Nothing was done about it. No one looked through surveillance videos, I wasn’t offered any compensation. No one really seemed to car. I paid a lot of money and my stuff would have been safer if I left it on a street corner. Will never use this storage facility again and am telling all of my friends not to use it either.

Rating:

5.0

Very friendly staff.

Rating:

2.0

The location and hours were fine. The only reason I had to leave was because there was a rodent infestation in my unit. It appeared that mice came in through two different holes in the unit and left urine and feces all over, as well as a few dead mice. I know for certain I did not have any perishable items that would cause this issue. It was all furniture and appliances. I would not recommend this location for your storage needs, I basically paid to have my items pooped on- gross! Now I'm in the process of making an insurance claim, just a big inconvenience overall.

Rating:

4.0

Hallways in my area, had dog poop on the floors a few times, was gross, but that's life sometimes... Lights in hallways were good till, I sat down to go thru a few boxes, looking for some important papers...they keep going off,

Rating:

3.0

Just a suggestion but perhaps rent a larger and or multiple dumpsters and charge $10 or $20/month for those who wish to rent them or flat charge everyone like $5/month. You would most likely Make Money this way while eliminating the current issue of being dbl charged for over flowing dumpsters. That same plan outline would work for electricity use and or access to even if only on a monthy basis. Sometimes the only spare time I have to get something out, in, or clean my storage unit is after dark and having had both an inside and outside unit I would have Gladly Paid to rent electricity so I could plug ina light to see wth I'm doing. Please consider these requests....

Rating:

2.0

Second time I have dealt with the person checking us in. Abrupt and not flexible.. Showed us what we needed to know. When asked about the free lock, because it says on the website multiple times - free lock with a rental. He could not handle the customer service and said, No! That is not how we do it here. When we got to the unit. There was a lock inside. He scooped it up. I said again. The website says there is a lock included. Again. He said no. We do not give out locks. From my experience it your website states something, you honor it.

Rating:

4.0

I was a little concerned about the obvious rodent problem. I have not found any damage as of now but have not had time yet to go through everything. I did find droppings in my storage unit. I understand it's very hard to control this

Rating:

1.0

Impossible to get ahold of anyone, god forbid it be someone specific, It was a nightmare trying to get through on phone. General manager was over and beyond great through when we found out my storage was over ran with rats. I had to throw away just about everything that was store in there. Some of it being very sentimental unreplaceable belongings.

Rating:

3.0

The staff was very friendly and helpful. The store was quite busy and there was a significant line waiting for a service representative.

Rating:

5.0

I started with two storage units, one inside and the other outside. The former being exposed to the weather, somewhat was not good. Inside was much better. After ten years and paring down to one inside unit, my stuff survived in fantastic shape. Now moved out, I will highly recommend this facility. Thank GOD for UHAUL. 👍

Rating:

3.0

Every morning I have to go in and ask for building A to be opened for access!

Rating:

5.0

I do have a question about the security. I was told it was great security but twice I have gone to the storage unit and the entrance gate is wide open and then when I got to the door to enter my section of storage I didn’t have to scan my card because the door was open both times. I didn’t feel very secure. I do have a lock on my unit of course but I was told everything was going to be shut and you had to use your card to enter the gate and then into the door

Rating:

2.0

Uhaul was not helpful when I lost my lock keys and offered no help and offered no solution other than call a locksmith. Locksmith was gonna cost more than the 165 I paid a month. Luckily we found a way to cut it off. No thanks to uhaul. So instead of continuing with uhaul I emptied and left. Only positive thing was the refund. Will I use uhaul again for storage....NO!

Rating:

5.0

Great staff, both of the young men who assisted us were courteous and professional. They were also remarkably fast and efficient. I could tell that they both took pride in the job.

Rating:

5.0

Cody was spot on.

Rating:

5.0

Very friendly staff! When we emptied the storage unit we had to rent our trailer from another Uhaul and they were just as great!! Would definitely recommend and use again!

Rating:

5.0

Thanks for the help with the move from Texas to Oregon. Couldn't have done it without this company

Rating:

5.0

Great experience! Kind and professional staff. Joel was AMAZING as he was able to open the truck because I had locked keys in it! Oops. Great place!

Rating:

5.0

Long time customer. Moved out of town, but have engaged U-Haul services in my new location. Thanks for everything.

Rating:

1.0

I emailed regarding my issues

Rating:

5.0

The staff was excellent to work with.

Rating:

5.0

We have had some complications with U-Haul storage in the past but this transaction went smoothly, the agent went above and beyond on a crazy busy day with staff out sick. Rented a truck, set up storage quick and easy.

Rating:

2.0

I rented the space in the morning and returned with a small utility trailer full of belongings. The outside doors to the indoor storage spaces were open and unlocked, not secure. The space I rented was not the size advertised. Supposed to be 5’x10’ and was actually 3.5’x10’ with a raised area across the 10’ width of half of the total space of the floor looking like a bench, which greatly minimized the floor space. In addition, when we opened the door to the space, a large piece of ceiling sheetrock fell down from the ceiling, barely missing my head. Again, a large open space in the ceiling, not secure. Not acceptable. Also, there were steep stairs to the second floor, no elevator, which was very inconvenient. There were no other units available so we ended up taking our trailer full of stuff to Public Storage facility. Luckily we found a space at the last minute and we were able to move our load into that space that evening. The staff are all great and manager Cody is wonderful. He really helped me with an early appointment to have a hitch installed on my Highlander. And, I rented the storage, with the first month free. I appreciate everything they did to help and they were super busy but took the time to fully assist all their customers. Our area is under various levels of evacuation orders due to wildfires and we are all trying to safeguard at least some of our precious belongings. Cody and the staff are working extra hard to help people and I don’t think that the condition of their storage adequately reflects their good works. The storage facility seems to be in poor condition and needs renovation including an elevator so that it meets ADA building standards for public access.

Rating:

4.0

Had a hard time logging into door access after swiping card at gate and door. Problem seemed that the entrance gate was often times open. Had to ask for help several times.

Rating:

5.0

We had a 400 mile move to make, equipment was selected online with no problem, felt comfortable selecting insurance and roadside assistance a sit was very affordable. The equipment performed perfectly and was a good ride and fun to drive. The assistance at the distant end was amazing considering it was a Saturday and everyone was checking equipment in and out. I got a storage unit that was perfect for was we needed, however, the access is limited to daytime hours as the door was not set up for the card access. I haven't used u-Haul in a few years but distinctly feel there is grand improvement in personnel, equipment and service.

Rating:

3.0

The guy that waited on me was rude. The truck was really dirty...

Rating:

5.0

All went smoothly. Great value with little stress.

Rating:

5.0

Just to emphasize how great the staff was!

Rating:

4.0

The facility is super clean and well maintained. Most of the staff are helpful and work so hard. The reason they wouldn't get 5 stars is because the reservation system is not functional. I reserved one large and one medium unit a month before or 1000 mile cross border move. When I called to verify a week before the move, they had no record of my reservation even though I had been given a number. So I reserved again and to my dismay we were contacted during the 40 hour trip to say thre was no large unit. Both times I was left to feel I had done something wrong, though I had talked to multiple people and left a credit card number. We had to reschedule our movers and fortunately we had been given extra days in Canada on our 26' truck. We found storage at another facility in the city and unloaded three days after the original plan.

Rating:

3.0

Clean but dated; carlock door non-functional preventing 24hr entry as advertised (waiting 2 yrs. for replacement door)

Rating:

3.0

Ryan we very rude and was trying to talk over me to gossip with the other guy running the desk. They did not greet me as I walked in and had to ask if they were open as they were on their phones talking.

Rating:

4.0

I'd like to commend the managers and staff at this U-Haul location for the way they've responded during this Covid-19 pandemic. They've been gentle and understanding to those of us that have lost our sources of income and are unable to pay our storage dues. I stayed in contact and gave them updates on my situation and each time my news was met with kindness. Mentally & emotionally this has been a rough time for soooo many reasons but I appreciate the U-haul staff for making it a little less stressful.

Rating:

1.0

Staff was friendly and helpful. Negatives were I had several things stolen from my indoor unit. Several fishing poles and a clam gun. Total was about $600. A gap exists in adjacent units where the rollup door is at the front of the unit. The stolen items were all in reach to steal. Filing a complaint with corporate was denied. No camera existed on the isle my storage unit was. Very disappointed and lost some sentimental expensive items.

Rating:

4.0

The problems with booking a trailer one-way from Toronto, ON, Canada, to Portland, OR, USA, on a German credit card (5 calls with the hotline, only the last one with another associate brought the wanted result) were annoying, but the rest was absolutly flawless.

Rating:

5.0

We had a flat tire and the customer service was excellent.