Ver satisfied customer.
Jean B | First ImpressionsSelf Storage Units in Greece, NY, 14626
U-Haul Moving & Storage en Ridgeway Ave
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U-Haul Moving & Storage of Greece
1661 Long Pond Rd, Greece, NY 14626 View Available Units0.8 miles from this location -
U-Haul Moving & Storage at Rochester International Airport
50 Ajax Rd, Rochester, NY 14624 View Available Units3.9 miles from this location -
U-Haul Moving & Storage of West Irondequoit
1106 E Ridge Rd, Irondequoit, NY 14621 View Available Units5.0 miles from this location -
U-Haul Moving & Storage at Ridge Rd
1875 E Ridge Rd, Irondequoit, NY 14622 View Available Units6.1 miles from this location
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- 3.5 es la calificación promedio de clientes
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I lost a lot to mice and water damage. I wish I had gotten an indoor facility
Pamela S | Overall ExperienceEverybody i talked to from the beginning to the end were very nice and helpful. Extremely
Barbara H | First ImpressionsThe only problem I had was I could never get in contact with the Long Pond Rd location by phone . Even the customer service line could never get through.
Brandy V | Overall ExperienceMy experience with U-Haul Storage facility was very pleasant. They had some of the best prices in my area, and the staff was always helpful when it came to reminding me of when my rent was due. I travel the country for work, so I wasn't always in town when the storage fee was due, and once I informed the guys of my working situation, they would give me a courtesy reminder call every month. It was greatly appreciated.
Tyree W | Overall ExperienceRats got into all our belongings
MARALYNN P | Overall ExperienceThepeople, , working @, this facility, were, so accomidaring & friendly. I am, definately, going to advise others, to use, your facility. Thank u, very much
CATHY A | Overall ExperienceVery kind and was very thankful due to my apt not being ready they let me have 1 extra day no charge Very grateful
doris k | Overall ExperienceExcellent service at this UHaul location. Manager and employee named Bob were very helpful. Will definitely go there if I need their services in the future.
evan n | Overall ExperienceI tried for months trying to get in touch with facility manager regarding different things and never got any response. Tried calling many times and emailing and nothing. Recently found mouse/rat droppings in my unit and was unable to get through to anyone so I contacted customer service who filed a report for me and told me the manager would get back to me within 72 hours and nothing. There was no one working on the property, there was a sign on the door saying they would be working out of another facility down the road but I also could not get in touch with anyone there either. Overall very disappointed in the service I received over the last two years.
Tiana R | Overall ExperienceMy unit was infested with rats and everything of mine was destroyed
Guillermo S | Overall ExperienceI did everything through the app. No contact needed for check in which was a huge plus, however unit was dirty when I first got it. There is a lot of dust and dirt that went into the unit during the 2 months I had it so the unit in general is not clean and anything not in a container will get dirty very quickly. I do not fault the area as there is a rat problem, but I opened up my unit to a dead rat on the ground in front on my things. So it would be important to check your unit frequently in this area. I also do not like the lack of safety driving in as there are no mirrors up on the walls of buildings for the blind turns. I also did check out through the app with 5 days before renewal, if you don’t count the holiday. I was notified it was pending approval and still got notifications of late fees and my next month rent being due. I am thankful I cancelled autopay before checking out on the app. I had to contact customer support to resolve. As far as pros, this location was right off the highway, the app functions well enough, but it is more inconvenient/stressful when it comes to check out if you plan to check out near the renewal date. Given the times I went were variable, it was never busy enough to be an issue getting in and out of the complex which was nice. Overall, below average compared to other U-Haul storages/competitors but if these issues were better managed it would be the ideal location/method of managing your storage unit.
Niko R | Overall ExperienceI recommend everyone to use u-haul on ridgeway and long Pond You can get in and out with no problem
winifred w | First ImpressionsI was pleased with my storage until I started seeing mice poop and things were not in place as I had left them upon my return to my unit during the last few weeks of me utilizing my unit. Other than those concerns, I have not other concerns. Thank you!
Bertha D | Overall ExperienceIt was an horrible experience the rats chewed through the walls and damaged all my property..
Kenya C | Overall ExperienceFound that mice or rats had gotten into our unit. This after the price was raised for improvements and pest control. Not acceptable.
Margie G | Overall ExperienceEasy move in process online. The unit was dirty/unswept on move in but the free lock for online check in was already in the unit. The code worked to get in but I had some trouble with the gate to get out. I think that the sensor didn’t work the first time I drove up, potentially because someone left at just the right time before me, so the gate was already closing as I was pulling up. The sensor didn’t register that I was there. At previous self storage location you’d have to enter the pin or use the app remote to leave, too. But this wasn’t an option. Now that I kind of know what to expect the simple drive out way of getting out of the complex is nicer but potentially less secure as a complex.
Niko R | Online Move InExpensive and infested.
Andrew H | Overall Experience