I am quite concerned in regards to the way Paul handled my situation to get into my unit. There was a mix up on uhauls side in regards to the actual unit I was in and would not let us in our unit. I had to ask him to not raise his voice to me, i believe highly that I was being dissipated against as he made it very obvious that he thought I was there to steal something. I would ask you to look at your cameras and review the situation at hand. I on the other hand have quite the letter made to send to corporate to state the incident
DENISE R. | Overall ExperienceSelf Storage Units in Fargo, ND, 58104
U-Haul Moving & Storage of Osgood
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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4901 13th Ave S, Fargo, ND 58103 View Available Units4.1 miles from this location -
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U-Haul Storage of Fargo
610 42nd St N, Fargo, ND 58102 View Available Units5.7 miles from this location
Storage Customer Reviews
- 4.0 Average Customer Rating
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The only drawback is being feet away from a door (Emergency) and having to go to the middle door. Understandable for security but an extra walk.
Trenton E. | First ImpressionsFacility personnel was very helpful, however, the outdoor drive up storage was not well lit.
lance a. | Overall ExperienceMy unit was still being used. A nice gentleman had to help me find another same size unit.
Stephany W. | Online Move InWhen I was checking out (after swiping my card) it gave me an error message. It worked when I checked in, but not when I tried checking out (and I tried swiping out maybe 3 times). So I went to the front desk and explained what happened. The person at the front desk ended up canceling my rental unit (as he thought I wanted to cancel versus just fixing the check-out (due to the error message, that I had explained to him what happened when I received that error message). I wasn’t aware that he was canceling until he printed out something for me to sign, and and I asked about that - he then said needed that as I was canceling my rental. I again told him I was not canceling, rather just needed the error message taken care of as the swiping of my card errored out, and my checkout was not successful. Long story short, it took quite some time to get me reinstated (and since I had prepaid he had mentioned the credit due to his misunderstanding would be offset by the same charge as the credit. When I checked my credit card, it was not the same. The manager called me back later, and explained why, and the additional charge between the credit and the charge would be applied to a future payment (my current rental would have expired 4/13/2024 and he then said it would be 5/14/2023. The person who misunderstood and cancelled my contract, if he did not understand what I had explained (in that I just needed the error message corrected so I could check out) should have asked me before canceling (as again, I did not know he was canceling until he gave me the paper to sign)! Anyway - I believe the manager made this right (I should know on May 13, 2024 (as that will be the end of my current contract term). Then after that date, I will do the “annual renewal”, pay in advance for the next year and receive 1 month free for doing the annual renewal. Gary Bakke
Gary B. | Overall ExperienceI feel terrible that I didn't catch her name, but the woman who helped me yesterday 11/7 was so wonderful!! I came in a little hot because of the confusion about reservation versus rental, and I was worried because I had already made moving arrangements for today 11/8. She was very calm and patient, and very efficiently figured out and set up a solution. Major kudos, as I know I was probably on the verge of being a difficult customer but we figured it out!!! Super sweet and really appreciated her. :)
Rebecca N. | First ImpressionsCheck in was friendly, but slow.
HARRY W. | First ImpressionsUhaul admitted they made mistakes and accidentally threw away all my belongings with three weeks of my storage start date. Now I am wasting my time providing documentation and pricing for all the items they haphazardly discarded. I am also waiting to see if I will be reimbursed fully, at a depreciation rate at all for uhaul horribly inexcusable error. Uhaul should follow the motto you lose, we lose. Thus is the most extreme error a storage company could ever make. Uhaul should admit it and learn from it and not make your customers suffer do to your inadequacies. I have filed a dispute form and am in process of working with a uhaul insurance adjuster. This has been a horrible experience for me.
Leslie F. | Overall ExperienceThe only reason I am not providing an excellent score is when I checked out yesterday I was told that my October rent that ame out of my account on Friday the 29th wouldn't be refunded. I really don't understand the reason for that since we literally are not storing anything during the month of October and you can know rent it immediately and make double money for the month. It makes for a poor customer experience overall. Monique
Monique J. | Overall ExperienceThere is definitely a staffing issue at this facility, but that is no fault of the very friendly and helpful Manager. Dispute the lack of help they were very accommodating and friendly.
HANNAH K. | Overall ExperienceI love the atmosphere. Agents were friendly and helpful!
PATRICIA T. | First Impressions