I had a miserable time renting a unit here. I lost access from November until April due to incompetent employees. The manager claims that on the notes for my account there was info about my unit being locked up due to a door replacement, but everytime I called between Nov. and Apr. I was told to call the next day and speak with the manager. Luckily I didn’t need anything in the unit immediately, but I would have emptied my unit by December had there not been an issue. I wasted over $600 on monthly payments in this time period. When I was finally able to get a hold of the manager he said they would remove their lock, and a month later it’s still there. They also claimed to have tried to contact me multiple times but when I asked them how they tried to contact me they gave me a phone number that wasn’t on my Rental contract, so I called that number and it was a local doctors office. Why was I not contacted via the email that I receive monthly statements at? This franchise location is a joke, and I’m embarrassed to have lost so much of my money to you.

I'm having issue finding where to call since store was closed and truck due back at 930. I'm not going to be able to get back til about 7am I dont know what to do I'll pay the extra I just couldn't find what to do or call on papers. I'm sorry.

Thank you for ur service for the long term I had the unit. Stay well

Travis was incredibly helpful!

Thank you Andrew is friendly and courteous he was very helpful and knowledgeable about U-Hauls storage policies and units available.

They were so accommodating and helpful.

I had nothing but trouble in EVERY transaction and experienced nothing but delays. They cannot even answer their phone not respond to corporate telling them to contact their customer!

We'll use uhaul for all my moving and storage needs.

The staff helped me quickly obtain a safe storage unit with 24 hr access. No fuss or complications. That meant a lot to me. Thank-you.

I did not like the water damage in my unit when they told me they were going to fix it

They were supposed to put a note on my account that my move out date would be April but they kept asking for April's payment when my stuff had been out and I hadn't been using their service.

very helpful

The only thing i did not understand is why the unit could not be prorated?We just needed 1 extra day to be out and uhaul wanted to charge us a whole month..Could someone explain to me the reasoning ?

Everything was great, i just wish I could have gotten a refund for this month because i closed my account the day after getting billed on autopay.

Only thing I didn’t like was how much the price was and the late fees are extremely expensive. I thought you supposed to have a grace period

Unit leaked water. Called and emailed and told them I had vacated the unit and 1 1/2 months later I'm still receiving emails/letters about them threatening to sell my belongings for non payment.