I no longer have need of truck rental or storage but if I did I would not hesitate to return to this location. Great, friendly service from Martel, DJ and all the staff made U-Haul a pleasure to work with. Thanks
Daniel P | Overall ExperienceSelf Storage Units in Evanston, IL, 60201
U-Haul Moving & Storage en Evanston
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- 4.5 es la calificación promedio de clientes
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Good and friendly service
Christopher W | Overall ExperienceTold another space was unavailable, then told available. Movers paid by me for removing from one unit to the closer to loading dock and on ground floor, because computer was not updated.
DORIS L | Online Move InGreat service and friendly staff!
susan s | First ImpressionsI hated that the back door to the facility were double doors, but only one door was usable. The other door is screwed into the door frame. Really hard to move big items through one door that i cant prop open. I even dropped a piece of furniture off my cart because of the door. I did check in but regardless the alarm kept going off after i open the door with my code. Tried calling on the intercom for help, nobody answered. Little things like that really make the moving process more stressful then it already is.
GARRET C | First ImpressionsI did not receive my deposit put on the truck on 10/4/23. I did not receive a probation of my storage fee I was charged $125 on 10/1 and removed my things from storage on 10/3/24. I also did not receive my one month free for storage. I'm very disappointed and will be reporting this location to the better business bureau.
Tanisha K | Overall ExperienceI couldn’t wait to move the reminder of my things to my new storage unit at CubeSmart. Although the rates are better at U-Haul the customer service and experience has been trash as per usual. Within the first month of me renting a unit I had another unit rented out in my name by an employee. The whole mess was handled poorly in my opinion. And the lack of proper and professional communication from the manager of the location was telling of how this location is run.
Summer F | Overall ExperienceI did not rent this storage unit and when I saw that it had been attached to the van I rented I canceled both but was still charged. I can’t get through to a live person at this store to take care of the situation so am disputing the credit card charges.
Amy S | Online Move InEveryone there is very friendly I left something in the truck they called me and let me know about it everything that I've asked him to do for me they've done would definitely come back
Ruben M | First ImpressionsThe staff I worked with were incredibly friendly and helpful. This is the fourth, maybe fifth time over the years that I've rented equipment from this facility. And I think the service and support have only improved in this time, based on my experience. Only caveat: There was a miscommunication with my return date. I was told at the desk the truck was due on Tuesday by 130. When it was apparently due on Monday at 130. I've inquired to dispute the charge, since I was returned the truck Tuesday morning (after having it at the facility Monday morning)....and only kept it the extra day, understanding I had that extra day.
Gregory O | Overall ExperienceStaff was really helpful and honest
Mario P | First ImpressionsGreat service ! Best U-Haul
Demi m | First ImpressionsThe guys and one girl are top drawer There very polite and considerate I really like this location Actually you should take a look at location and check out how they operate... tops in service
MICHAEL M | Overall ExperienceCame through clutch
Brianna W | First Impressions