Customer Reviews for U-Haul Moving & Storage of Evanston

10,529 reviews

2125 Dempster St   Evanston, IL 60201
(Btwn Dodge & Mccormick)

(847) 864-8877

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat-Sun: 7 am–7 pm

Services at this Location:

Contact Us

(847) 864-8877

2125 Dempster St
Evanston, IL 60201
(Btwn Dodge & Mccormick)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat-Sun: 7 am–7 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Brooklynn H 
Rating:
5.0

Customer did not leave a comment.

Daniel D 
Rating:
5.0

Better signage for key deposit areas etc for those using mobile pickup function would be helpful!

Sarah C 
Rating:
5.0

Customer did not leave a comment.

Alexandra S 
Rating:
3.0

For some reason still unknown to me I had an e-alert on my account. The representative was unable to determine why this existed, but was able to give me the number to call so I could resolve it. I was able to do so quickly, but it seems like a completely unnecessary step. It would have been much easier for me to learn about the alert when I reserved the rental online, or even better, when the event actually occurred.

Peter R 
Rating:
5.0

This UHaul is one of the most professional locations I’ve rented from. What really sets them apart is the availability of rentals. I never seem to find myself looking for another location bc the trailer is always there. The people there are supa friendly and always helpful. Professionalism at its finest. Kudos to your team and its leadership.

GIL P 
Rating:
4.0

I was charged for 1 of the item, payment go thru but later after loading it showed failed, $7.66 and i was charged $1 & $4 separately, i dont know why. I am looking for refund of that.

Imran K 
Rating:
5.0

Customer did not leave a comment.

Lesley C 
Rating:
5.0

Customer did not leave a comment.

SHAVORA H  |  First Impressions 
Rating:
5.0

the guy behind the counter was amazing

Eli N 
Rating:
1.0

They are HIGHLY unprofessional, do not answer phones calls at the location and will keep hitting you wit charges and late fees out of now where

Marcia P  |  Overall Experience 
Rating:
5.0

Fine service - and you had exactly the pickup truck I needed.

Sam S 
Rating:
5.0

Customer did not leave a comment.

Maxwell S 
Rating:
5.0

Customer did not leave a comment.

Marla C 
Rating:
4.0

The vehicle needs a safety inspection. The steering ball joints and tie rods felt loose and sloppy. The outer rear tire had a gash exposing the bias ply of the core of the tire.

Mert A 
Rating:
5.0

Customer did not leave a comment.

Dalton D 
Rating:
5.0

I wasn’t clear on the return process.

herve G 
Rating:
5.0

Customer did not leave a comment.

Julie A 
Rating:
4.0

The fellow that helped me was excellent. I hd problems with my hitch electric and had to return later. He remembered me and helped me easily change my trailer reservation and got me in and out quickly. He was a pleasure to work with.

Michael D 
Rating:
3.0

The guys working were helpful but my reserved storage was NOT available and I had to figure out a new storage option on the spot as I had a full truck that was supposed to be returned to Uhaul

Christopher P 
Rating:
5.0

I rented from this facility for three years. They have been helpful and professional. I would highly recommend.

Sydney P  |  Overall Experience 
Rating:
5.0

I've visited several Uhaul locations across the country and this is definitely one of the best! Martel and his crew are great, keep up the good work y'all!

JOHN B 
Rating:
5.0

Customer did not leave a comment.

Peter H 
Rating:
4.0

Customer did not leave a comment.

Timothy R 
Rating:
5.0

Super friendly. Super efficient. Just great all around.

Patricia A 
Rating:
5.0

Truck was smoked in. I would pay more for non-smoking truck. It should be an option.

Adam K 
Rating:
5.0

Customer did not leave a comment.

JOSE P 
Rating:
4.0

Customer did not leave a comment.

James M 
Rating:
5.0

We will be back if we ever have moving needs in the future! I stopped in the week of Graduation and move out from Northwestern assuming all vehicles had been reserved. They have a huge stock and I had no problems renting what we needed, when needed. We were storing items right around the corner so we stopped in a few days in advance. The man behind the counter was very friendly and very helpful and the process was absurdly easy. We received a confirmation email immediately. We then received an email allowing us to check in ahead of time, which made picking up the vehicle so quick! Expectations were explained. We followed and met expectations and drop off literally took ONE minute. And we received a payment email. SO EASY. SO POLITE!!!

Kristen G 
Rating:
5.0

Excellent facility. Great staff

Collegeboxes A 
Rating:
5.0

Customer did not leave a comment.

Kevin O 
Rating:
4.0

Customer did not leave a comment.

Yuru W 
Rating:
5.0

Friendly, competent people to work with

John I 
Rating:
5.0

Everyone was incredibly helpful, and getting our trailer returned was incredibly easy.

Michael L 
Rating:
5.0

Customer did not leave a comment.

Diana S 
Rating:
5.0

All good 💯

Andualme W 
Rating:
5.0

Customer did not leave a comment.

Carrie V 
Rating:
2.0

I made a reservation online to reserve a storage room. When I went to check in, there was an issue with the system and I waited an hour for them to try to figure it out. I was told to come back later as they would have to call IT, and when I came back that day it was still not working. It was definitely frustrating both for me and the person helping me (I will say they were very helpful) but there wasn't anything they could do. Definitely a technology issue but led to a horrible experience.

Laura R  |  First Impressions 
Rating:
5.0

I think the app needs an upgrade,but the facility,equipment and staff are totally on point. Great job guys👍

Rodney P 
Rating:
5.0

Customer did not leave a comment.

ADRIAN G 
Rating:
5.0

Customer did not leave a comment.

Delores B 
Rating:
5.0

Customer Service from representatives was very professional and helpful!!!

Pierre B 
Rating:
5.0

Customer did not leave a comment.

NICK U 
Rating:
5.0

Customer did not leave a comment.

Robert R 
Rating:
3.0

Customer did not leave a comment.

Arshad M 
Rating:
4.0

U-Haul agent was polite and efficient. She explained all aspects of the rental very clearly.

Darren C 
Rating:
5.0

Customer did not leave a comment.

Scott C 
Rating:
5.0

Good stuff thanks

rafeeq a 
Rating:
1.0

They overbooked trucks. So when we got there the day of our move in, they said they didn’t have both of the trucks that took me hours to reserve. I will be calling to tell more about my terrible experience with this location.

Natasha S 
Rating:
5.0

Customer did not leave a comment.

Kelly K 
Rating:
2.0

Wow, what a shit show. First, can’t even reserve the U-Haul I originally paid for and downgraded me to a 10’ truck that we had to smash everything into. Tried to make up for it by giving us extra mileage and a day but then they didn’t even have the moving blankets or dolly available either so again, tried to make it better by taking it off my bill. As these things are appreciated, I also expect those items to available when I’ve already paid for them and not told last second “it depends on when you reserve” when I reserved 2 weeks ago with no notice of change. So no, never using U-Haul again.

Ryan S 
Rating:
1.0

They give me a dirty truck w no gas

Gustavo C 
Rating:
5.0

Customer did not leave a comment.

Joshua M 
Rating:
5.0

Customer did not leave a comment.

Andrea R  |  Overall Experience 
Rating:
5.0

Most of my problems came from the Waco location. At this location they called me to remind me I forgot my lock and they gave me time to come back and get it. Helped me when I got there and that was that. Professional & cordial!

Raul V 
Rating:
4.0

The truck I rented reaked of bad body odor. I think more attention to truck cleanliness should be adhered to.

JOSHUA S 
Rating:
5.0

Check-in was very easy and efficient. The cargo van was in excellent condition and equipped with double side-view mirrors for regular and wide-angle viewing and it also had a backup camera. Return only took a minute or so. Staff was great.

David B 
Rating:
5.0

Customer did not leave a comment.

Marvin G 
Rating:
5.0

Customer did not leave a comment.

Mike N 
Rating:
4.0

Once again, U-haul changed my drop-off location, after already changing my pick up location. This location is well suited to handling a whole fleet of trucks and drop off was relatively painless. Turning a 20 ft truck onto the lot from a busy street was a little stressful but if you take your time it's not much of an issue.

Louvie T 
Rating:
5.0

This location is ALWAYS a great experience. Your employees are always giving 100%. You are lucky to have an amazing staff. Even over a span of a couple of years. Very happy here. I would recommend this location to anyone needing a rental.

LISA H 
Rating:
1.0

I opted for the 30 insurance. 5.00 safe trip fee added w/o my consent. Rip off.

Sandy G 
Rating:
3.0

Customer did not leave a comment.

James R 
Rating:
5.0

Professional staff for rental, and return. Easy. Thanks!

Carey M 
Rating:
4.0

Clean cab of truck interior a little better

James F 
Rating:
5.0

Customer did not leave a comment.

Heather O 
Rating:
5.0

Customer did not leave a comment.

Leidy C 
Rating:
5.0

Customer did not leave a comment.

Nina W 
Rating:
5.0

The entire transaction was seemless. Thank you. :)

Margarita S 
Rating:
5.0

Customer did not leave a comment.

Sophia J 
Rating:
5.0

Customer did not leave a comment.

Fahtina A 
Rating:
5.0

Customer did not leave a comment.

Eric H 
Rating:
5.0

Great fast service.

Jacqueline W 
Rating:
2.0

The lot at this location is so crowded that it is difficult for customers to get in and out of the lot safely.

Nancy V 
Rating:
5.0

This is my local store and I use them quite frequently. Always easy to work with them and they have you in and out of there quick!

Anton B 
Rating:
5.0

Customer did not leave a comment.

Anthony E 
Rating:
5.0

The best costumer service! Had issues with the app. But a phone call later all questions were answered. Pricing was great as well for an in town move.

Michael R 
Rating:
5.0

Customer did not leave a comment.

Barrey A 
Rating:
5.0

Customer did not leave a comment.

Ella T 
Rating:
4.0

Customer did not leave a comment.

John B 
Rating:
5.0

I have been to this facility twice this month. Both times the staff was helpful, pleasant, and efficient. I am a happy customer.

Rachael S 
Rating:
5.0

Customer did not leave a comment.

Olasunkanmi Y 
Rating:
5.0

Customer did not leave a comment.

brandon c 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
5.0

Fix the bugs in the App so that the customer does not have to go to the counter

Kerry W 
Rating:
5.0

Awesome

ADEBOLA F 
Rating:
5.0

Customer did not leave a comment.

GILBERT R 
Rating:
1.0

When I was taking my vehicle off the trailer, the lady who was helping did not know anything about how to get my car off. She didn’t understand the ramps. She didn’t know how to loosen the ties on the tire and when I was pulling the vehicle off the trailer, my front bumper was torn and broken. I personally blame this lady for not knowing what she was doing and I U-Haul to pay for this damage.

audrey n 
Rating:
5.0

Customer did not leave a comment.

Altaf D 
Rating:
5.0

Customer did not leave a comment.

Joe S 
Rating:
5.0

Customer did not leave a comment.

sheila J 
Rating:
5.0

drop off was strange..just handed him the key and he walked off...how do I get my $100 deposit back? I have np car to get to the location the truck was dropped off. Send me a check! the truck was perfect size for me. Although when unloading I found the attic leaked. (I drove through some serious rain) 2 boxes got very wet on the bottom. Nothing damaged. Just saying FIX IT! Now back to my deposit...give me my $ back please!

lynn d 
Rating:
1.0

I already gave a review by following a link in the email at the end of the reservation. It seems like your system can't tell that I already reviewed and sent me a request to review. Colour me unsurprised that your disaster of a company fucked this up too.

Daniel R 
Rating:
4.0

Continue to be consistent with your work ethic

PANDORA B 
Rating:
5.0

Customer did not leave a comment.

joan w 
Rating:
5.0

As usual I had an A+ experience with Uhaul.

ADEDAYO D 
Rating:
5.0

Always the best customer service!

Adriana G 
Rating:
5.0

Great experience from start to finish.

Bradley D 
Rating:
5.0

Customer did not leave a comment.

Christopher R 
Rating:
2.0

Inventory update - spent over an hour close to midnight looking for trucks that were not on the lot

Lungile N 
Rating:
5.0

Pickup and drop off at this location was so easy. Staff was great. Will be back soon for supplies. Great experience.

DAVE O 
Rating:
5.0

Customer did not leave a comment.

Luis T 
Rating:
5.0

Customer did not leave a comment.

Bruce E 
Rating:
4.0

Customer did not leave a comment.

Cindy N 
Rating:
5.0

I have rented vans and trucks from this location in the past and this most recent rental experience was just as good as my past rentals. Easy check-in and even easier check-out of rental equipment. I also like the e-receipts.

Young K 
Rating:
5.0

Costumer service at UHaul in Dempster av, Evanston is particulary good!

Adriana G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Muhammed S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B  |  Online Move In 
Rating:
3.0

I was really dissapointed with the entrance at your storage facility. As a customer, I have had a terrible experience trying to get items into the storage unit. I feel it is important to bring this issue to your attention so that it can be addressed and improved for future customers. Firstly, the parking situation is frustrating. Having to park on the street and then walk to the entrance is inconvenient, especially when carrying large or heavy items. Additionally, the double doors at the entrance only open one at a time, causing a bottleneck and making it difficult to maneuver items inside. Furthermore, the door that does open has no way to hold it open, making it challenging to enter with multiple items. Moreover, the sidewalks leading to the entrance are crooked and cracked, making it even more difficult to navigate with a cart or items on wheels. It is also concerning for safety reasons, as someone could potentially trip and get hurt. I understand that the facility is well-maintained and the staff is wonderful, but the entrance on the back of the building is very disappointing. To be honest, if I wasn't in a hurry, I would have canceled my rental and looked for another facility with a more convenient entrance. I believe that the entrance should be a priority for any storage facility, as it is the first point of contact for customers and can greatly affect their overall experience. I hope that you will take my feedback into consideration and make improvements to the entrance of your facility. I value your services, but I cannot overlook the inconvenience and frustration caused by the current entrance situation. Thank you for your attention to this matter. I look forward to hearing back from you and seeing improvements made to the entrance in the future.

George G  |  First Impressions 
Rating:
5.0

Everyone was super nice and accommodating

Michelle j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregg S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana L  |  First Impressions 
Rating:
5.0

Of all the storage facilities in Evanston, U-Haul is number one, not least of which because they also have trucks on site ready to rent. The facility is clean,, secure and well maintained. They also have PLENTY of moving carts available (unlike other facilities I won’t name). The only drawback is lack of parking. I don’t have a car so that’s not an issue — BUT — if you rent a truck and you’re planning on meeting movers or helpers, you should be forewarned that you cannot park on Dempster or on the side street adjacent to U-Haul — so time your meetups accordingly or be prepared to park around the corner on Greenwood and wait. It would help if they had a few designated parking spots available.

Audrey H  |  Overall Experience 
Rating:
3.0

One guy was consistently helpful and outstanding; he is older than the rest of the team and they should learn how to behave from his example. The younger team members are consistently rude and go out of their way to avoid all human contact, especially with the customers. The storage spaces are fine but the people are awful with one exception as above

Molly M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K  |  Overall Experience 
Rating:
5.0

Nice customer service

TYROAM M  |  First Impressions 
Rating:
5.0

Staff was professional friendly and knowledgeable made the process easy

Victor G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

may i  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CASSANDRA C  |  First Impressions 
Rating:
1.0

I would not recommend this facility. The unit itself was fine, though it was very inconvenient to go up and down a flight of stairs while hauling heavy items. There is no parking in the lot, and staff were rude about us parking temporarily to check in. My partner and I had rented a truck to move the items out of my unit. We were unable to e-check in for our rental and had to go in to the office. Staff were more concerned with personal phone calls and conversations than trying to check in guests. The truck we were given had broken glass, a straight razor blade and various nails and screws in the back and on the ramp. The parking lot was littered with similar items and smelled strongly of vomit while picking up our truck. The mobile check out process for the actual unit was easy and convenient.

Emily G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gretchen W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olayinya K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lakiya w  |  Overall Experience 
Rating:
5.0

Customer service has been the best service in the state of Illinois for the last yr of my service.

alex h  |  First Impressions 
Rating:
5.0

Staff was outstanding! Professional, kind, patient and considerate.

Mary A  |  Overall Experience 
Rating:
5.0

It has been a terrific experience! Staff were very helpful and accommodating.

Gretchen W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maura W  |  Overall Experience 
Rating:
5.0

Everything- from setting up an account, storing items for the summer, moving items out, and canceling service - was easy! I encountered no issues except for limited parking which was expected since the facility is in a city.

Trina D  |  Overall Experience 
Rating:
5.0

Staff is always friendly and helpful. I use U-haul regularly in many different states, and this U-haul has great staff!

Steve S  |  Overall Experience 
Rating:
5.0

The staff was completely helpful at all times

Janice P  |  Overall Experience 
Rating:
5.0

The staff was impeccable. I had a couple minor issues like, I reserved the wrong size room . I was instantly accommodated with a larger size room. The gas gage was not accurate and I brought it to there attention. I was worried that I would be doubted and second guessed. It immediately acknowledged a d taken care of. I was almost disappointed because I had my argument prepared just in case. Wasn't necessary. They made it right instantly. It showed me that they care about their customers and their jobs. ALL OF THEM! I give my experience, 11 out of 10 stars. Now it's up you to give a raise. Lol thank you

Michael L  |  First Impressions 
Rating:
5.0

Got help right away and whole process was smooth. Love it

Alam M  |  Overall Experience 
Rating:
5.0

Staff are friendly and helpful! Availability is variable and the national UHaul system will sometimes oversell units/trucks, which is out of staff's control but really frustrating for customers

William W  |  Overall Experience 
Rating:
5.0

The staff is outstanding. Kind, patient, knowledgeable, professional. Every single staff person is amazing. Special kudos to Martel,, JD, and Rachel.

Mary A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tawana j  |  First Impressions 
Rating:
5.0

Jorge was amazing at helping out. The computer system is an issue, as it oversells storage lockers and they were originally unable to honor the request I made a long time ago. Fortunately, they figured out a solution. My biggest issue is with U-Haul corporate for having a system that oversells

William W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSAN H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTIANA S  |  First Impressions 
Rating:
1.0

I tried to pay my bill two separate times. The first time I tried to use my work business card and they wouldn’t accept it. Then I brought cash and they wouldn’t accept half a payment. Uhaul then sold my stuff. Very cruel and wicked.

Gorlon T  |  Overall Experience 
Rating:
5.0

I've had a great experience storing at your facility. The staff was incredibly helpful, the facility and unit were always very clean, the rate was reasonable and I was able to access my belongings anytime. Also, I always felt very safe. Keep up the great job! I'm also renting a truck and I have no doubt my experience will be just as great. Thank you!

Georgette M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN H  |  First Impressions 
Rating:
5.0

I appreciate that the facility did not have any bugs or mice. It was always clean and no one stole any of my belongings. Thank you

Doreth G  |  Overall Experience 
Rating:
5.0

Ivan does a great job.

Steve D  |  Overall Experience 
Rating:
3.0

Standard U-Haul and Storage facility. Place is secure and everything that I expected. I can’t really complain about anything.

Jason P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARAH H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Faheem J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darien W  |  Online Move In 
Rating:
5.0

Rachel … awesome last year … awesome this year. Friendly patient, resourceful, thorough, practical, prompt, detail oriented, and has vision. She’s a keeper but you probably need to give her more responsibility, like training more Rachels. Let her know she’s valued by U-haul the corporation.

Steve D  |  First Impressions 
Rating:
5.0

This is the best service I have ever gotten almost anyplace. They were spectacular. I had an issue wtih the lock and they were visionary and innovative in how they fixed the issues. Honestly this could not have been a more positive experiecne and I will tell everyone I know.

Jennifer A  |  First Impressions 
Rating:
5.0

The staff here was outstanding. JD is the nicest person and so knowledgeable and professional. Every person here is remarkable.

Maryann C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wadisa G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BILL P  |  Overall Experience 
Rating:
5.0

Always feel welcome. Staff is Great!

rosine t  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Doreth G  |  First Impressions 
Rating:
5.0

Everyone was so helpful and patient, showing me different options and giving me a tour of the facility as well as showing me how to access the building. Best experience I've ever had at a uhaul facility!

Lisa C  |  First Impressions 
Rating:
5.0

Staff at this location was all ways helpful and personable.

DANTOINE B  |  Overall Experience 
Rating:
4.0

Only problem was auto pay snafus.

susan d  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kimberly c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BETH M  |  Overall Experience 
Rating:
5.0

Staff is great, and the facility is in great shape, too.

Steve S  |  First Impressions 
Rating:
5.0

Martel Harlan and his staff were very professional and very understanding with me making payments. I live in Washburn Wisconsin, and I would drive to Evanston Illinois to complete my move and they were very understanding with working with me with my payments situation. Martel was helpful in working with the computer modulator issue, I will be using their rental office again. My only concern it would be nice to have cookies, donuts and coffee in the mornings. Thank You... Charles Banks

Charles B  |  Overall Experience 
Rating:
5.0

I was very pleased with the customer service experience all of the staff were friendly and helpful. Plus, everything was very convenient from having the storage and renting the truck. Yes, I would definitely recommend friends and family to use U-Haul!

Patricia S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMUND V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMUND V  |  Online Move In 
Rating:
3.0

Elevator was broken with no idea when it would be repaired. No assistance provided as a result.

Cary C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tomi M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ann C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHLINE J  |  Overall Experience 
Rating:
4.0

Good clean safe convenient storage locker. My only complaint is storage is much more expensive in Chicago than in other places.

andrew z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas H  |  Overall Experience 
Rating:
4.0

They have always been friendly and helpful.

MARY-JEAN E  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Thomas W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruby A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor D  |  First Impressions 
Rating:
5.0

A special thank you Mr. Jackson & the crew . Very helpful in picking the right size storage for me.much Appreciated, Warm regards Ms. Fullilove

Evanella F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Muhammed S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sofia B  |  Online Move In 
Rating:
5.0

I had a hard time getting in I slide my card and they asked for a access code I do not have a access code how do I get in? After I slide my card

Diana L  |  First Impressions 
Rating:
5.0

We needed space for summer storage of our NU student’s stuff. Easy to reserve, fairly priced, clean units, and online billing was easy. See you in Summer 2023!!

Darien W  |  Overall Experience 
Rating:
4.0

I was disappointed when I went to claim the free 30 day storage offer, only to find out that I had to purchase a $12 lock that I did not need and a $20 insurance policy that I did not want. Otherwise, it was a good experience.

Beverly H  |  Overall Experience 
Rating:
4.0

Price could have been cheaper as I feel I overpaid vs. comparable unit storage services in my area

Matthew B  |  Overall Experience 
Rating:
4.0

The manager/owner Martel is a wonderful person very helpful and deserves a 5 star rating of his own. Most of the staff is responsive and helpful too.

France J  |  Overall Experience 
Rating:
4.0

I had an incident with one of your employees. I came to start unloading my storage unit and there are supposed to be 4 parking spaces available for paying customers, but those spaces were filled with trucks. I started to park on the opposite side and was told under no circumstance could I park there. When I questioned it I was told that I would have to park on the street. I'm partially handicapped I this was totally wrong. As a paying customer there always should be parking on the lot by the storage facility.

PATRICIA S  |  Overall Experience 
Rating:
5.0

Service was great

PATTY W  |  First Impressions 
Rating:
5.0

The best Uhaul location I've dealt with. Storage was clean and pest-free, staff was kind and friendly, and even when I had trouble with after-hours access, their GM called back quickly and helped.

Amy K  |  Overall Experience 
Rating:
3.0

Parking is a mess at this location. I tried to find parking and was told, in an unfriendly way, that my truck would be towed. It would be more helpful to recommend a place to park than threaten a tow

Matthew W  |  Overall Experience 
Rating:
2.0

The unit was very humid and upon retrieval of items, found mold on some furniture pieces and water marks on mattress on box spring.

Daniel R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEGAN N  |  First Impressions 
Rating:
5.0

Meeting Tyler was the best experience a customer can have,He went out of his way to explain things and took his time to even walk me to my storage # I have rented others but never had the experience I had at U Haul because of Tyler Thank you Tyler for taking your time out to help me Jill Swiech

Jennifer d  |  First Impressions 
Rating:
4.0

The heat - good lord, the heat. It was suffocating in the facility. Otherwise, amazing service.

BRIAN H  |  First Impressions 
Rating:
5.0

Had a locker at this location for about 18 years, never had any problems.

CHRISTOPHER C  |  Overall Experience 
Rating:
5.0

The staff was very helpful from the maintenance service (older gentleman) department, the car hatch hookup gentleman so patiently nice, Dj at the service desk so many other people I did not get all the names, overall professional and people friendly. Thank you

CLAIRE H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul L  |  Overall Experience 
Rating:
5.0

Great team!

LEANITA B  |  Overall Experience 
Rating:
1.0

Computer was down

Gregory H  |  Overall Experience 
Rating:
5.0

Helpful service by Martel and storage unit was spotless.

Darien W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay G  |  First Impressions 
Rating:
5.0

The staff was very professional and helpful . My first time using a storage unit..

ROBERT L  |  Overall Experience 
Rating:
1.0

Terrible experience

dowwson a  |  Overall Experience 
Rating:
5.0

This is my third time renting a unit through your facility, and the staff is always wonderful. I would not hesitate to come back again and again.

Geordan T  |  First Impressions 
Rating:
5.0

Easy to get in and great service

James G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Leslie S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Saunders S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn O  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nikolas K  |  Overall Experience 
Rating:
5.0

Mr. DJ was very nice & helpful with picking my storage space , I appreciated that so much it was very helpful plus he demonstrated the sizes .

Evanella F  |  First Impressions 
Rating: