I didn’t have a issue but mice appear to be a potential problem here
Kevin B | Overall ExperienceSelf Storage Units in Elmira Heights, NY, 14903
U-Haul Moving & Storage en Elmira
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Lots of rat poop in my storage unit
Erica M | Overall ExperienceI would consider extending the evening hours for the storage area to 11:00. Sometimes people have to work and then they have to get dinner but they also might have to do some moving or fill their storage area. In the night. We found that the 10:00 cut off really curtailed our ability to get everything done in one night.
ANTHONY B | First ImpressionsMinus not realizing my unit didn't have a lock on it and they were looking at the wrong unit everything went smooth
christopher R | Overall ExperienceThis place was above average when i first moved my things in there and even after a year or so when i would have to go in to find something there were no issues. The place was super clean including the restroom on the 1st floor. Fast forward to 2 months ago when my husband and I went to get our things they were covered in mouse droppings and urine and the place smelled horrible. We were told that food had been brought in with someone's things months prior and caused an infestation. It really was a disappointment considering I paid the extra to have the benefit of climate controlled storage and rented out 3 units. I feel like the company could have informed their customers of this and offered some kind of compensation. If you didn't purchase the insurance when you started the account then you're SOL.
JANICEHORTENCIA M | Overall ExperienceMost employees are friendly and knowledgeable. However, a couple newer employees are placed out at front counter way too soon and are not properly trained which is extremely annoying and frustrating to customers who are trying to do simple transactions like making a monthly payment.
tom s | Overall ExperienceBuilding itself and units were well maintained, secure, clean. But when I moved out there was mouse droppings and food all over my belongings. Staff did not have the decency to let me know there was a mouse problem in the area of the building where my unit was, which was evident with the mouse traps between each unit down the hall (only that hall). I would have gladly come and moved to another unit or vacated entirely.
Brighton W | Overall ExperienceEveryone in the office was great and very helpful whenever I needed anything. My possessions were safe and secure and I appreciated the climate control which saved some of my stuff from extreme heat or cold damage. Would definitely recommend to friends.
Susanne M | Overall ExperienceFYI, was surprised to see a lot of mouse droppings in our unit. Might want to address that issue.
Jamal M | Overall ExperienceThe storage and the service received from the staff Was excellent over our 3 year stay at u-haul.
richard s | Overall ExperienceThis is the third year we have used this U-Haul location. Every time we have interacted with staff at this location has been disappointing in some way. The only exception was checking out this year. I returned the truck we rented and checked out at the same time and he was efficient, pleasant and courteous. However, he (understandably) could not assist with my primary concern, which was that the unit had many dead mice. The smell infiltrated all of the belongings and we all reeked of the stench after unloading the unit. Yuck.
CYNTHIAMARIE L | Overall ExperienceThis was my third year using this storage unit, I always had amazing experiences until this past time. When returning to my storage unit after only 3 months, opening the door there immediately was mouse droppings everywhere. After beginning to move my stuff out, we found a dead mouse. When getting to the back of the storage unit, my 200 dollar futon had been chewed and ruined by a mouse. Resulting in having to throw it out due to not being able to clean or restore the couch. When unpacking, I also had to throw away some things that were covered in mouse droppings and unfortunately the worker did not seem to care. Definitely the worst experience that I have had with U-haul.
Sabrina C | Overall ExperienceIt was a bit confusing at times, but clear for the most part! I was just a bit unsure with the checkout process but that was quickly cleared up.
Mathangi S | Overall Experience