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Sandra A | Overall ExperienceSelf Storage Units in Elmira Heights, NY, 14903
U-Haul Moving & Storage en Elmira
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U-Haul Moving & Storage of Newfield
1399 W Danby Rd, Newfield, NY 14867 View Available Units21.3 miles from this location -
U-Haul Moving & Storage of Newfield
1273 W Danby Rd, Newfield, NY 14867 View Available Units21.7 miles from this location -
Y Storage
Rt. 660, Mansfield, PA 16933 View Available Units26.7 miles from this location -
Aims Self Storage Inc
12 East Ave Ext, Hornell, NY 14843 View Available Units
(U-Haul Neighborhood Dealer)43.2 miles from this location
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This is the third year we have used this U-Haul location. Every time we have interacted with staff at this location has been disappointing in some way. The only exception was checking out this year. I returned the truck we rented and checked out at the same time and he was efficient, pleasant and courteous. However, he (understandably) could not assist with my primary concern, which was that the unit had many dead mice. The smell infiltrated all of the belongings and we all reeked of the stench after unloading the unit. Yuck.
CYNTHIAMARIE L | Overall ExperienceThis was my third year using this storage unit, I always had amazing experiences until this past time. When returning to my storage unit after only 3 months, opening the door there immediately was mouse droppings everywhere. After beginning to move my stuff out, we found a dead mouse. When getting to the back of the storage unit, my 200 dollar futon had been chewed and ruined by a mouse. Resulting in having to throw it out due to not being able to clean or restore the couch. When unpacking, I also had to throw away some things that were covered in mouse droppings and unfortunately the worker did not seem to care. Definitely the worst experience that I have had with U-haul.
Sabrina C | Overall ExperienceIt was a bit confusing at times, but clear for the most part! I was just a bit unsure with the checkout process but that was quickly cleared up.
Mathangi S | Overall ExperienceMice everywhere in the storage facility! Urine and feces all over my belongings and damage.
Mark C | Overall ExperienceNeed a better system for putting the codes into the entrance doorway. Every time we go to the storage unit and punch in our code, it takes 4-5 tries before it finally lets us in. Other than that, everything was great, including the customer service.
James G | Overall ExperienceI waited for an hour and a half for them to get me a U-Haul and a storage unit. They would start helping me and then start attending to other customers that came in and I had to keep waiting for them to get back to me and finish checking me out and getting me into the storage unit. It was bad service overall.
NIKITIA A | First ImpressionsVery nice storage, air conditioned, and reasonably priced! Convenient and staff service was excellent! Will use it anytime again!!!!
Helen P | Overall ExperienceThe only thing that could have been better as I was not told when registering.. I have to check in with my code to the keypad to the far right and then use the keypad to get into the building near the door and then I have to check out. At the end of my time there, I had to call back once I read a sign inside that said, if you don't check out you may not get access again. I was surprised to read this and had to call and find out what it meant. Other than that everyone was very friendly. It was a clean place and unit was easy to find.
SAMANTHA S | First ImpressionsI paid for a climate control room, I didn't know I needed to request a pest free unit.
Julianna B | Overall ExperienceErika rocks! Super nice and super helpful. Also a great big facility, very clean and airy.
fei m | First ImpressionsTrying to find your storage unit by the map is very confusing. Otherwise, everything was great.
James G | Online Move In