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Steve J | Overall ExperienceSelf Storage Units in Denton, TX, 76205
U-Haul Moving & Storage en Denton
Servicios en esta ubicación:
Características disponibles en este establecimiento:
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Unidades disponibles (todos los tamaños son aproximados)
¿Qué es Múdate/Alquila ahora en línea?
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Storage Depot
1201 S Loop 288, Denton, TX 76205 View Available Units
(U-Haul Neighborhood Dealer)2.5 miles from this location -
380 Storage of Denton
3900 E University Dr, Denton, TX 76208 View Available Units
(U-Haul Neighborhood Dealer)4.3 miles from this location -
1173 Storage
3985 Fm 1173, Krum, TX 76249 View Available Units5.7 miles from this location -
Krum Self Storage
2348 Mitchell Rd, Krum, TX 76249 View Available Units
(U-Haul Neighborhood Dealer)8.0 miles from this location
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- 4.5 es la calificación promedio de clientes
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Excellent service even though the computer system was acting up
Todd S | First ImpressionsThis is my first time as an adult relocating to a new area uprooting and moving miles away is never fun it's tiresome, stressful, scary and confusing From the first walk in the clerks where attentive even while working with other customers I was greeted very friendly and welcoming each time I walk to the counter the storage units were just right for my personal belongings I was so relieved that the whole process was so easy for me and my children.The return was super simple I'm so thankful for people who love their jobs THANKS GUYS FOR BEING THE EASIEST PART OF THIS LIFE CHANGING STEP!!
Shameika G | Online Move InRental of a truck was smooth, as was the immediate transition into a storage unit (location was also convenient), of which I checked out of after two months, as easy as this entire brief partnership started!
ANDREA W | Overall ExperienceThe elevator was out of service for several days, but staff did their best to provide updates regarding status. Would be helpful to have an adequate dumpster onsite for minor trash removal.
RENAISSANCE C | Overall ExperienceUnprofessional told me one thing and charged me another and saying I owe money and I paid in full.
Chiquita T | Overall ExperienceEmily was friendly and helpful
Steve J | First ImpressionsThe elevator was not working for the two months we had a storage unit. Unacceptable. When we needed to move, it was very inconvenient to coordinate with the office staff. We had to move some things up and down stairs without help. The employees we did encounter were very helpful . However, the circumstances with the elevator are unacceptable.
Johnny O | Overall ExperienceElevator was not working and there was no air conditioning on and the movers was almost two hours late and I bought a gallon of water some staff took it.
sharon h | Overall Experience---------- Forwarded message --------- From: priscilla connor <priscillaconnor17@gmail.com> Date: Fri, Aug 23, 2024 at 10:26 AM Subject: Re: Experience- Amy Zay To: <harrison_lamkin@uhaul.com> Again, I am following up because I was told this is the email address to reach out to. I am getting more and more frustrated with the customer service we have received. On Thu, Aug 22, 2024 at 1:29 PM priscilla connor <priscillaconnor17@gmail.com> wrote: Good afternoon, I am following up on this. If this is not the right point of contact, please let me know. Thank you. On Tue, Aug 13, 2024 at 2:35 PM priscilla connor <priscillaconnor17@gmail.com> wrote: Good afternoon, We had a very unfortunate experience at your Denton location. First, the elevator was broken. We had scheduled a move for Saturday and no notification was given to us about the elevator being broken. We had even called a day ahead and spoke to someone and informed them we would be moving the next day and still no notice was given. To remedy this, the store offered to hire movers the next day at 3pm. We showed up at 3pm and it was not until 5:30 until the movers showed up. They were angry because nobody had informed them about the electric wheelchair we informed Uhaul about multiple times (weighs about 800-1000 pounds). We were assured that the movers could help load and unload our things multiple times. The movers showed up without a moving truck, and we were told twice that the movers would have their own truck. We had to pay to rent a truck, which was fine because it was late and we wanted to get this done. The movers helped load the truck, and as we got to where we needed it unloaded they told us that Uhaul is refusing to pay for the rest of the move. The movers left and we were stranded with a Uhaul truck full of boxes and furniture. I was in disbelief, I honestly was. I could not believe we were lied to. We had to spend $300 extra to hire another set of movers to unload the truck. I would like a remedy to this situation. We had paid for August, but we will not be using storage this month. Our units were 0211, 0209, and 0601. Thank you for reading this email and I would appreciate any help you can give. Sincerely, Priscilla Connor
amy z | Overall ExperienceWe rented a second storage, climate-controlled unit. We hired a company to help us move. Upon arrival at the facility, we found out the elevator was broken! According to personnel, it had been broken on and off for a month. This caused my husband to have to help the movers. In addition, the movers were an hour late to their next job.
JAN S | Online Move Inelevator was out which made it super inconvenient to move items in or out to storage units beyond the first floor. the main floor was littered with trash and there was a homeless woman offering us oils and other items as we were trying to take care of business. we did not feel safe nor secure there after dark. better lighting outside and inside and someone keeping an eye on random folks just hanging out in the storage unit are all ways this can be improved from below average to above
PATTI W | Overall ExperiencePersonnel in facility are professional and go way beyond their responsibilities to accommodate the customer. Processed reservation for a 2nd floor unit online not knowing the elevator was out of order! Much to my surprise when I arrived after hours to start moving my stuff into the storage facility. Terminated contract and received a full refund.
Deborah B | Overall ExperienceJ'espère utiliser vos services dès que possible car j'ai adoré cette expérience avec vous. Surtout le très bon rapport qualité-prix. Bravo uhaul.
ehui g | Overall ExperienceThe elevator was broken and there were always trucks parked in front of the loading dock so it made it VERY difficult to get to my storage unit to move out.
ANNE M | Overall ExperienceParking lot is small and made smaller with rental pods making it really, really hard to load up and leave. Felt like I almost had near accidents with other customers.
DIONICIO R | Overall Experience