The only issues is that there wasn’t enough lighting inside my actual storage area and had to use my light just to look around in order to pack and unpack my storage. Everything was perfect.

I left the storage on Sunday sept.27th, 2020, because I wanted a bigger storage but the office at Morse road said there was no bigger storage available. Thanks for your service.

The office never held hours, the staff was non existent! They closed out my storage as I wished without notification sent to me, I to call the corporate, thank you!

Was not told that we needed to use a special lock. They put one on without notifying us so when our daughter showed up to get our things there was a lock on the unit that we could not open. So she could not get our things. We are from out of town so this really messed up our plans. Staff was incredibly rude and unhelpful and poorly trained. Also very long lines. And U-Haul customer service line is a joke.

keep up the good work

The main problem I had—and the reason I moved to a new location was my payments would get posted after the due date, incurring a late charge. I would mail the payment a week ahead, I would sent it *Certified* mail which showed the delivery date on the receipt, and continually get charged. Columbus postal system or slow office handling??? Finally just gave up.

customer service was terrible and not helpful at all

Thanks again ms Kay and anytime I would always let people know that they needed to come to Moses rd thanks again

This was very convenient and even when our access card didn’t work, the store manager was extremely helpful in getting us in during an outage.

Bait n switch by store.Told I would get a free month of rent then told had 2 pay.I get an email 4 a free month.Spoke to store,told me call cust serv n they tell me call Karen.No ans not happy. Call me

Customer service was beyond poor. I would never recommend this facility to anyone. Uhaul definitely needs to better train their staff, in the facilities and in the call centers. Never again.

The wait in line was too long

We're amazed how larged and roomy my unit was .I never had a inside storage unit and my son kept saying he was going to be upset if it wasn't large enough to store my winter and xtra house hlod goods.

Very good and help full

Fast and courteous service!

Since I initially obtained the storage unit, the facility has changed to an "unstaffed" location. The gentleman that worked the desk before this changed, was awesome. Hope he is doing great!

Every staff member I talked to was extremely helpful and friendly!

No problem with unit or access. I am a return customer w/old info on file. New info I provided wasn't entered. Old address, unknown work # on new contract. Noticed later, called, had both corrected.

Very friendly service.